Safe Home Security, Inc.

After speaking with the customer again, we came to an agreement to monitor the customer until April 30, 2016. Effective May 1st,2016 she will no longer be billed or monitored by us and will be released from her agreement. Going forward she can contact Christopher H[redacted] ###-###-####.
Christopher Heath
Customer Service Manager
Safe Home Security
[redacted]
###-###-####
mailto[redacted]
www.safehomesecurityinc.com
https://www.facebook.com/pages/Safe-Home-Security-Inc/13984[redacted]9

To Whom It May Concern,
Mr. Ware has repeatedly attempted to abuse this platform for no reason whatsoever. In June [redacted] made a complaint on this platform stating he was having trouble cancelling his account because he was instructed to send a cancellation letter and didn't...

feel he needed to. 
Now, [redacted] wants Safe Home Security to give him our private installer codes so he can have another company take over his current alarm system. These installer codes protect our customers from being victims of other companies fraudulently taking them over, that is the reason they are not freely given out. 
As explained several times to [redacted] we will gladly send a tech to home to default the keypad if his new company is unable to default it themselves. There is a $89.00 charge for this. That will allow **. [redacted]new company access to his keypad. 
This is our final and only stance on this matter. 
Sincerely,
Colin W[redacted]
Corporate Account Manager
Safe Home Security

To whom it may concern:             It was brought to our attention that James...

[redacted] has filed a complaint against Safe Home Security Inc because he was having issues with his alarm system.             The customer had a scheduled appointment on 11/23/16 where the tech did not show.  He was then told that the time needed to be rescheduled for 11/25/16 and unfortunately the tech did not show again.   I spoke to the customer an apologized for the inconvenience and frustration he has experienced, especially during the holiday.             I have reached out to the technician and we have rescheduled the service appointment for 11/30/16 where I informed that I will follow up to ensure that it gets done.   I have also credited his account for three months for the inconvenience.  Greg M. ###-###-####.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Revdex.com COMPLAINT ID #[redacted]                                         ...⇄ NOVEMBER 15, 2016 [redacted] SAFE HOME SECURITY IS FULLY CANCELING THIS ACCOUNT . THIS CLIENT IS NOT IN COLLECTIONS AND WE ARE NOT SENDING THE CLIENT TO THE CREDIT BUREAUS. I HAVE SPOKEN TO JOHN YESTERDAY AFTERNOON 11/14/2016 AND LET HIM KNOW THAT I AM SENDING HIM AN EMAIL FOR VERIFICATION THAT HIS ACCOUNT IS CANCELED   SINCERELY [redacted] RESOULUTIONS MANAGER.

This company uses 3rd party vendors to call your home and harass you into buying an alarm system. I have asked to be removed numerous times and they continue to call and harass me and annoy me. I don't recommend this company to anybody because of this. Please stop calling my phone!!!! I don't want your services and will never because of you constantly calling my phone!

[redacted] does not have the legal right to enter this customer into contract while they are currently in one with Safe Home Security. The customer needs to have [redacted] cancel their account. The customer may contact our customer service department at ###-###-#### to...

schedule service. This service call will be at no charge and will ensure that the alarm is in operating condition.

This is the worst company I have ever had the misfortune to deal with. They owe me $$, refuse to pay it, will not return phone calls, refuse certified mail. They contacted my emergency contacts after I closed my bank account and tried to extort money out of them. They ended up getting me a false alarm fine, for a house I no longer even own, because they will not end the contract despite notification of sale of property. AWFUL, awful company!! Buyer beware and go with a reputable company.

I
have contacted [redacted] and left a voicemail on her phone so I called her husband where he forwarded me the
cancellation email. The account was submitted to be closed.
Greg M ###-###-####  [redacted]

Complaint: [redacted]
I am rejecting this response because: This company took advantage of an 80 year old woman, not explaining to her that the minute their device was delivered to her home, regardless if she opened the package or not nor activate the service, she would continue to be charged $34.95 every month. My Mom [redacted] is a retired, handicapped woman in a wheelchair who fell prior to the medical device being received and opened, and went directly from a Hospital to a Nursing/Rehab Facility. She lives on a very low fixed income on her Social Security and this $34.95 which was charged every month since May on her checking account, depleting her of any spending money left her, after the Nursing Home was paid, leaving her virtually penniless. we are asking that this company please reimburse her for 3 months of charges in the amount of $104.85. If they do not do so, I will also contact Consumer Protection Agency and the CT Attorney General about this concern.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

September 26, 2016   Response to Revdex.com Complaint #[redacted] ...

       Account [redacted] [redacted]   On Oct. 29, 2013 this client signed a installation letter & an agreement for the term of 60 months. These original legal documents have been scanned and filed into this clients account [redacted] On August 8, 2016 I had a conversation with the client and was told they had sold the home and wished to cancel the account. I informed the client of our process to cancel and that the agreement was for 60 months. I then sent the agreement to the client via email. When scanned the document is long not a normal paper size so the signature was not scanned. The client expressed that they had not signed a 60 month agreement so I contacted records and had them send up the clients file. On August 12th  Upon reviewing the file I did have the original agreement. I did send via email the copy of the original contract with full signature to the client which was only 4 days after our original conversation. Client did dispute the signature claiming once again that client did not sign this agreement stating someone “forged” the signature. On August 22nd 2016, I did in an email give a amount break down of the amount owed to cancel this account. This was a full break down in detail for the client minus the 10% discount for selling the home. I also informed and thanked the client for the referral with the new home owners (3 months free monitoring!!!) which was deducted from the amount owed in the buy out. I sent all of this in an email and have copies of my break down.  On August 24, I did send the client another signed installation certificate that was signed at installation on Oct. 29, 2013 via email. As one can clearly see the signatures are the same. I also did send another email with the facts of the agreement. That the client is in a 60 month agreement and we are not going to cancel this legal agreement unless the client pays or buys out the remainder of the agreement. Now the client is claiming that there where different amounts given for the buy out of this agreement. Every time a client calls in to us the rep must put in notes. There are no notes for any buy out amounts in this clients account. Only mine. Everything was done in a timely manner with this client, we even gave three months free for the referral in which the client gave us. This is a primary agreement. So our position is still the same, the agreement is for 60 months, we will not cancel this account unless the client pays the remainder of this legal and binding agreement. Yours truly Jerry R[redacted] Resolutions Manager…..Ext [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

SAVED, SERVICE SET FOR 6/14, JUST ADDING A FOB, RETRAINING AND GIVING FREE MONITORING UNTIL OCTOBER
Gary B[redacted]
Resolutions

Safe Home Security
[redacted]
mailto:[redacted]...

[redacted]

I originally subscribed to [redacted] Alarms Service in [redacted]! [redacted] was the company who monitored this system. [redacted] sold my account off to SHS. When I had to service my alarm system; after signing the service tag from the technician, it turns out that it was nothing but an additional three year contract. Not a service receipt or tag! Now I have vacated said premises-no residents or electricity into the property. SHS won't stop service as I requested! They're telling me my contract doesn't expire till April 2016! This company is scamming consumers into these ** contracts under the guise of service contracts presented by theses technicians. Please pull their license and drag them into court!

Complaint: [redacted]
I am rejecting this response because:
I did receive a call from Christoper H[redacted] (which approved the disc with no fee)  on this morning and was advised that because he was notified that I contacted the Revdex.com he would now need to speak with upper management to see if the initial offer he made to cancel the service with no contract extension or fees will stand. He placed me on hold and returned to the phone and advised that the offer no longer stands and that the only way that we are now able to get out of the contract is one of three:
1) Buyout the contract $540
2) Sell the home and pay the monthly cost until they receive creditable proof the home has been sold or 
3) My mothers death/placed in Hospice care, continue to pay the bill until they receive creditable proof of either
Explained to Christopher if I had simply been able to get confirmation that my email was received then I would have had no reason to contact the Revdex.com. However it was not until yesterday, 4/13 that I was able to speak with Chasidy who advised that the email she previously gave me was her personal email [email protected] and the email actually needed to go to the customer care team at [redacted] regarding the disconnect. I requested to speak with "upper management" and asked who he had spoke with and was advised that he was management and I wouldn't be speaking with anyone else. I explained again to Christopher this 5 years ago that we go the free installation and  had I been told in January when I spoke with Jasmine regarding the contract expiration date and cancellation the 60 days notice for cancel then I would have done that. Had I even gotten the correct email address to send the disconnect notice that was requested and to sent Chasidy directly I would have sent it there the 1st time. Again requested management after going back and forth for approx 17 mins minutes was told he was the manager, I wouldn't be talking to anyone else, advised me to have a better day and hung up. 
Called back to Safe Home Security and left a message for Mr. Al who I was advised by Mr. P[redacted] is the CEO of Safe Home Security and the issues that I am having with Mr. H[redacted] and his service or lack there of.  Mr. P[redacted] was able to confirm that there are notes "all of the account".. Hopefully, Mr. AL contacts me directly because this is the type of service that I do not need... 
I have attached all documents from Jan 2016  through my recent contacts with Safe Home Security.. So I have done as requested to get the service disconnect with no contract extension even though the initial contract does not end until 4/28/16 and without fees as promised by Christopher but because I contacted Revdex.com because of no response or confirmation on the part Home Safe Security the offer is off the table... Hopefully Mr. Al brings better service to the situation. Please, please, please bypass Christopher H[redacted]. 
Sincerely,
[redacted]

It is illegal for another company to enter a customer into a contract while they are already in an existing contract. This is known as "tortious interference" and Guardian is not legally able to hold this customer to their contract.
Safeguard will not cancel this contract and a refund of any amount is impractical.

We have cancelled both accounts ([redacted]) + ([redacted]) with Mrs. [redacted].

You could email the  letter to [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]