Safe Home Security, Inc.

[redacted]
The credit repair process takes up to 15 days to fix your
credit. I just pulled your file and submitted it to be cancelled. Please
disregard any letters (bills) that were sent to you. I do apologize because I
had one of my reps send out a mass amount of letters not realizing your account
was included.
 
[redacted]
Resolutions Department Assistant Manager
 
Safe Home Security
55 Sebethe Dr.
Cromwell, CT. 06416
###-###-####
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
 
I I would like no type of contact from the company after my contract is cancelled. 
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me--presuming they follow through as indicated in the e-mail.
 .
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

I agree to this resolution, but if possible, I would like a written clarification of this solution, either by mail or email from Safe Home Security.  [redacted]  or mail [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

To Whom It May Concern,
We have explained via this platform and via phone to [redacted] that his account will expire August 11th, 2016 and that there are no further payments due. There is no reason to leave this complaint active. 
We ask that The Revdex.com close this complaint as resolved and satisfactory. 
Sincerely,
Colin W[redacted]
Corporate Account Manager
Safe Home Security

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Service is scheduled for 8/9 to repair the customers system.

Our devices save lives every day and I'm not sure how your mother was taken advantage of.  During a phone conversation 7/5 the client was informed the unit must be returned to us to cancel accounts and stop billing.  We recieved the unit back this past week and a refund is not due.  Our service manager has already spoken with [redacted] and while we sympothize with the request we recieve these requests daily and simply cannot operate a business without clients paying monthly while they are in possession of our equipment.  The account is cancelled and there will be no further billing but we do not see a justifiable refund due as our equipment was in the clients possession.

To Whom it May Concern,
I apologize if you felt you were mistreated by any of the representatives that you have spoken with. Safe Home Security will honor what the customer was told on the phone call and the account will be sent to cancellation at the end of this...

month.
Again, we apologize for any inconvenience. 
Sincerely,
Colin W[redacted]
Corporate Account Manager

I do not agree to the response from Safe Home Security, Inc. I accidentally clicked on agree while attempting to read the company's response. I disagree, I will not pay their collection company. Because I do not owe them  money for services they did not provide after I notified them (May 2012) that I had disconnected the security system and was cancelling service. They owe me a refund for the invoices I paid after multiple attempts to cancel their services starting in Sept. of 2011.            Thank you [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

DO NOT have anything to do with these people. If you win a "free" security system, which is how we ended up using their services, make sure it's not through them!!! When we cancelled our service with them at the end of our contract we were harassed. I was told that if our house burned down and my family was killed or if someone broke in and murdered my family,it would be my fault for cancelling their services. They called twice a week for weeks asking why we cancelled and asking us to come back and continued to call us on a regular basis for 3 YEARS, Even after we changed to a non published number they somehow got their hands on it and called. They started asking for my husband after I told them off and when I would tell them he was working they would just tell me they wold call in the evening. It got to the point if I answered the phone they would just hang up. I knew it was them because their business name came up on the caller ID. ON top of all that, after we cancelled our contract, after we fulfilled it, they reported to the credit agencies that we were 90 days late for payments for over a year past the cancellation date, negatively impacting our credit score. Thank goodness I found that, I reported them to the Revdex.com The calls finally stopped earlier this year after my husband called their legal department and threatened to file a complaint with the FCC for the harassing phone calls

Account #: [redacted]   Dear sir or Madam:     
[redacted]                        We have tried reaching you by phone and were unable to contact you.   Per your request I am contacting you by email.   What I would like to do is set up a service appointment to have Zach (SAME INSTALLER) make repairs and check for any damage.  What days/times can you have someone be at the home so I can send the tech? You will not charge you for this service call.                        In regards to adding the warranty, unfortunately a new agreement would be needed.   It would extend your current agreement by 2 years.                                          ...⇄ ###-###-####  ext [redacted]   pan style='font-size:11.0pt;color:#1F497D'>Safe Home Security  55 Sebethe Dr. Cromwell, CT. 06416 ###-###-#### ###-###-#### Fax ###-###-#### Credit Line mailto:[redacted] www.safehomesecurityinc.com https://www.facebook.com/pages/Safe-Home-Security-Inc/13984[redacted]9

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.   I was not told that the heirs are NOT responsible for the payment due.  So, if that is the case, since my name is not on the contract, that the contract is now completed.
Sincerely,
[redacted]

As a courtesy for the years as a customer we have closed the account with no further obligation.  The credit reporting however was accurate and the customer did not pay or close the account without a back balance.  If they feel a discrepancy exists the correct procedure is to dispute with...

the bureaus in question online.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Sincerely,
Rudolph S[redacted]

The customer was already explained yesterday morning that we were submitting a credit repair request. The credit bureaus themselves take up to 30 days to update their records. There is nothing more Safe Home Security can do other than send the request to the credit bureaus. We have already agreed to...

do that for the customer, and this was already done. I am not sure what else caused the customer to file a Revdex.com complaint. Unless they are requesting something additional, their desired resolution was agreed to before they filed a complaint.

1. This customer is in contract to make payments and payments have not been made since October of 2015. The customer is at fault for failing to make monthly payments in accordance with the terms of the attached contract.
2. Phone calls were returned by various reps on numerous dates. Our notes indicate a representative by the name of Shabnam leaving two messages on the dates of November 19th and November 20th, 2015. Another message was left by a representative by the name of Cezar on December 3, 2015. If the customer feels that phone calls were not returned, the only explanation is human error.
3. My name is Justin L[redacted] and I've worked for this company for 13 years. My title is [redacted] Director and I am sorry.
4. Please see the previously attached agreement to reference your termination date.

This is the worse company I have ever had to deal with. The never help you, call you back, hold up there end of the contract, they also write down your credit card info and can't tell you who has it. They also lie to you and say they will call you back over the phone and also will tell that same lie in an email. No one knows what they are doing. I would never want anyone to deal with the worse service from this company.