Safe Home Security, Inc.

This is the worse company I have ever had to deal with. The never help you, call you back, hold up there end of the contract, they also write down your credit card info and can't tell you who has it. They also lie to you and say they will call you back over the phone and also will tell that same lie in an email. No one knows what they are doing. I would never want anyone to deal with the worse service from this company.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
However, I will require them to correct any reporting made to any credit bureau, and once they have been paid send a written statement via e-mail to me that the contract is terminated and that I have no other obligation to them or any of their affiliate companies. If these additional terms are acceptable let me know to whom and where I send the money. 
Additionally, I always pay legitimate bills, however this company has no ethics and per all the online complaints is really only about generating money with very little regard to servicing customers. I take offense to their statement that I owe them per the contract, and  they do not need to provide service. Their statement contradicts their own contact.
Sincerely,
[redacted]

1. This customer is in contract to make payments and payments have not been made since October of 2015. The customer is at fault for failing to make monthly payments in accordance with the terms of the attached contract.
2. Phone calls were returned by various reps on numerous dates. Our notes indicate a representative by the name of Shabnam leaving two messages on the dates of November 19th and November 20th, 2015. Another message was left by a representative by the name of Cezar on December 3, 2015. If the customer feels that phone calls were not returned, the only explanation is human error.
3. My name is Justin L[redacted] and I've worked for this company for 13 years. My title is [redacted] Director and I am sorry.
4. Please see the previously attached agreement to reference your termination date.

CUSTOMER RECEIVED FULL CREDIT FOR BALANCE AND DOES NOT HAVE A PAYMENT UNTIL FEB 17     Gary B[redacted] Resolutions   Safe Home Security 55 Sebethe Dr. Cromwell, CT. 06416 ###-###-####
href="mailto:[email protected]">mailto:GBelanger@safehomesecu...⇄ www.safehomesecurityinc.com https://www.facebook.com/pages/Safe-Home-Security-Inc/13984[redacted]9

To Whom It May Concern,
We have reviewed the situation in detail. As stated before the opinions [redacted] is describing differ highly from the facts of the account. Although we have committed to holding up our end of the agreement by continuing to monitor the home to the end of the term, we have decided to close the account. The reason being is [redacted] has continued to threaten using several different legal platforms in order to avoid his financial and legal obligation to his current monitoring agreement. 
Please let this serve as formal cancellation of the account. 
We ask that The Revdex.com close this complaint as resolved and satisfactory. 
Sincerely,
Colin W[redacted]
Corporate Account Manager 
Safe Home Security

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Sincerely,
Rudolph S[redacted]

After reviewing the Revdex.com complaint and our notes, I've decided to released the customer from our agreement.
No further obligations are required.
Thank You!!!

Complaint: [redacted]
I am rejecting this response because: I want this handled in writing on the Revdex.com website.  I did have water damage but I had the entire system reinstalled all windows, doors, etc and in the basement I simply had the wires installed that need the sensors.  I have already paid over $6000 for all of this.  Now I need the sensors applied to to the wires as stated in my initial complaint.  I need the same guy to come out to repair the things that may not be working properly. 
 
I don't want to communicate with Safe Home security over the phone; and I work long hours in a hospital and I'm simply not available by phone. 
1) Will SHS send out the same installer to complete and fix any previous work that may not be operating correctly?
2) Will SHS allow me to pay for the warranty monthly without having to sign a 1-3 year contract?
3) I don't want any charge for any of this next service because I paid my sister to come over and I called the installer to notify him in advance and he confirmed he's coming. So will SHS send out these techs with no charges to me?
Sincerely,
[redacted]

To Whom It May Concern,
The [redacted] contract was to expire in June if 60 days written notice was sent prior to the cancellation date. The [redacted] did not send any cancellation documents until June 9th, 2016. At that point, the account had already surpassed the expiration date...

and entered into a one year automatic renewal per the contract terms. 
On August 18th the [redacted] sent a copy of their sale of home document which allows an early cancellation clause to come into effect, releasing them from the agreement. 
No further billing is required on the account. Please let this response serve as formal confirmation of cancellation. 
Sincerely,
Colin W[redacted]
Corporate Account Manager
Safe Home Security

[redacted]  I will reschedule the appointment with you and will send out a different technician to fix the problem. I will call you shortly after I speak with the technician.   Respectfully,   Todd S[redacted] Dispatch Manager   Safe Home Security 55 Sebethe Dr. Cromwell, CT. 06416 ###-###-#### [redacted]

We do not guarantee system moves.  Once a client moves it's a moot point.  Our contract calls for a 90% buyout of contract to term if a customer breaks it for any reason including moving.  The clients buyout is $1200 plus but in the interest of tring to alleviate some pain we would be willing to accept $950 if paid in full by August 30, 2016.

Service is set for 12/19.  The client agreed to this resolution.

February 4, 2016
To whom it may concern:
It was brought to our attention that Ms. [redacted] has filed a complaint against Safe Home Security Inc. We have addressed all of her concerns regarding the billing on her account. we were able to rectify the problems and she is now current with the billing of her account. We spoke to the customer and apologize for the inconvenience and explained the delay in response. Ms. [redacted] is satisfied with the decisions made and has no further requests. Shall you have any further questions please respond to the Revdex.com as stated.
Respectfully,
Stephanie L[redacted]
Customer Service Manager
###-###-####

The customer's requests have been granted.

… Client is on the schedule board for the 7th of this month between 9-1. We made numerous attempts to reach client to inform and numerous voicemails were left. Also we are crediting the client’s Safe Home account for two months....

  Miguel C[redacted] Customer Service Manager   Safe Home Security 55 Sebethe Dr. Cromwell, CT. 06416 ###-###-#### mailto:[email protected] www.safehomesecurityinc.com https://www.facebook.com/pages/Safe-Home-Security-Inc/13984[redacted]9

You must pay back balance and then we can repair the system.  We have  24 hour customer service.  We have never been contact to provide a call but are unable to do so now until back balance is paid.

[redacted] WE HAVE AGREED TO WAIVE THE BALANCE AND REPAIR ANY THING WE
MAY HAVE DAMAGED I HAVE BEEN TRYING TO CONTACT YOU  PERSONALLY SO THAT WE
MAY IRON OUT ALL THE SPECIFICS AND LEFT MANY MESSAGES. LIKE I OFFERED BEFORE WE
SUBMITTED  FOR A CREDIT REPAIR AND I EXPLAINED THAT ONCE I SEND IT IN IT
IS UP TO THE BUREAU THEMSELVES TO ACT ON IT. ANY QUESTIONS PLEASE CONTACT ME AT
EXT [redacted] THANK YOU.
 
Salvatore C[redacted]
Resolutions Department Manager
 
Safe Home Security
55 Sebethe Dr.
Cromwell, CT. 06416
###-###-####
mailto:[redacted]
www.[redacted]
[redacted]9

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Because my prior experience with Safe Home Security has demonstrated matters not to be taken care of when they have said they were, I've attached the pertinent data regarding my filing.  I do hope that this matter will be resolved as they have stated.
Sincerely,
[redacted]

ok, the service call was completed, the alarm is working perfectly...

To Whom it May Concern,
The company is willing to accept a payment of $110.97 to close [redacted] account. 
A copy of her agreement and an invoice has been mailed per the customer's request.
I ask if Ms. Lieberman has any questions she contact's myself directly at [redacted]
Sincerely,
Colin W[redacted]
Corporate Account Manager
Safe Home Security