Safe Home Security, Inc.

To Whom It May Concern,
We have reviewed the situation in detail. As stated before the opinions [redacted] is describing differ highly from the facts of the account. Although we have committed to holding up our end of the agreement by continuing to monitor the home to the end of the term, we have decided to close the account. The reason being is [redacted] has continued to threaten using several different legal platforms in order to avoid his financial and legal obligation to his current monitoring agreement. 
Please let this serve as formal cancellation of the account. 
We ask that The Revdex.com close this complaint as resolved and satisfactory. 
Sincerely,
Colin W[redacted]
Corporate Account Manager 
Safe Home Security

After reviewing the Revdex.com complaint and our notes, I've decided to released the customer from our agreement.
No further obligations are required.
Thank You!!!

We have been telling the customer since mid December to pay half the balance and we will service the system.  We do not service systems that are delinquent on payments.  We will meet the customer half way on it.  Pay $150 by March 30 and we will service.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
However, I will require them to correct any reporting made to any credit bureau, and once they have been paid send a written statement via e-mail to me that the contract is terminated and that I have no other obligation to them or any of their affiliate companies. If these additional terms are acceptable let me know to whom and where I send the money. 
Additionally, I always pay legitimate bills, however this company has no ethics and per all the online complaints is really only about generating money with very little regard to servicing customers. I take offense to their statement that I owe them per the contract, and  they do not need to provide service. Their statement contradicts their own contact.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

CUSTOMER RECEIVED FULL CREDIT FOR BALANCE AND DOES NOT HAVE A PAYMENT UNTIL FEB 17     Gary B[redacted] Resolutions   Safe Home Security 55 Sebethe Dr. Cromwell, CT. 06416 ###-###-####
href="mailto:[email protected]">mailto:GBelanger@safehomesecu...⇄ www.safehomesecurityinc.com https://www.facebook.com/pages/Safe-Home-Security-Inc/13984[redacted]9

I would NOT recommend Safe Home Security to even my worst enemy! They are sleazy salespeople who strong arm elderly clients into a contract. Then when the person is deceased, they put the squeeze on their family members and tell them they have to honor the contract although the person they had the contract with has passed away. I think this is horrible business. Then they say you can cancel with a written letter, death certificate and wait another 60 days to stop the contract. What a RIP-OFF!

Complaint: [redacted]
I am rejecting this response because: I want this handled in writing on the Revdex.com website.  I did have water damage but I had the entire system reinstalled all windows, doors, etc and in the basement I simply had the wires installed that need the sensors.  I have already paid over $6000 for all of this.  Now I need the sensors applied to to the wires as stated in my initial complaint.  I need the same guy to come out to repair the things that may not be working properly. 
 
I don't want to communicate with Safe Home security over the phone; and I work long hours in a hospital and I'm simply not available by phone. 
1) Will SHS send out the same installer to complete and fix any previous work that may not be operating correctly?
2) Will SHS allow me to pay for the warranty monthly without having to sign a 1-3 year contract?
3) I don't want any charge for any of this next service because I paid my sister to come over and I called the installer to notify him in advance and he confirmed he's coming. So will SHS send out these techs with no charges to me?
Sincerely,
[redacted]

To Whom It May Concern,
The [redacted] contract was to expire in June if 60 days written notice was sent prior to the cancellation date. The [redacted] did not send any cancellation documents until June 9th, 2016. At that point, the account had already surpassed the expiration date...

and entered into a one year automatic renewal per the contract terms. 
On August 18th the [redacted] sent a copy of their sale of home document which allows an early cancellation clause to come into effect, releasing them from the agreement. 
No further billing is required on the account. Please let this response serve as formal confirmation of cancellation. 
Sincerely,
Colin W[redacted]
Corporate Account Manager
Safe Home Security

[redacted]  I will reschedule the appointment with you and will send out a different technician to fix the problem. I will call you shortly after I speak with the technician.   Respectfully,   Todd S[redacted] Dispatch Manager   Safe Home Security 55 Sebethe Dr. Cromwell, CT. 06416 ###-###-#### [redacted]

February 4, 2016
To whom it may concern:
It was brought to our attention that Ms. [redacted] has filed a complaint against Safe Home Security Inc. We have addressed all of her concerns regarding the billing on her account. we were able to rectify the problems and she is now current with the billing of her account. We spoke to the customer and apologize for the inconvenience and explained the delay in response. Ms. [redacted] is satisfied with the decisions made and has no further requests. Shall you have any further questions please respond to the Revdex.com as stated.
Respectfully,
Stephanie L[redacted]
Customer Service Manager
###-###-####

The customer's requests have been granted.

We do not guarantee system moves.  Once a client moves it's a moot point.  Our contract calls for a 90% buyout of contract to term if a customer breaks it for any reason including moving.  The clients buyout is $1200 plus but in the interest of tring to alleviate some pain we would be willing to accept $950 if paid in full by August 30, 2016.

Service is set for 12/19.  The client agreed to this resolution.

You must pay back balance and then we can repair the system.  We have  24 hour customer service.  We have never been contact to provide a call but are unable to do so now until back balance is paid.

To Whom it May Concern,
The company is willing to accept a payment of $110.97 to close [redacted] account. 
A copy of her agreement and an invoice has been mailed per the customer's request.
I ask if Ms. Lieberman has any questions she contact's myself directly at [redacted]
Sincerely,
Colin W[redacted]
Corporate Account Manager
Safe Home Security

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Because my prior experience with Safe Home Security has demonstrated matters not to be taken care of when they have said they were, I've attached the pertinent data regarding my filing.  I do hope that this matter will be resolved as they have stated.
Sincerely,
[redacted]

Please send us your mothers name and/or account number and adress please so we can research your issue.

ok, the service call was completed, the alarm is working perfectly...

We have been unsuccessful trying to resolve system and billing problems with this company. After several phone conversations with a person named Annie and also the resolution manager Sal, we will not (at this point) be paying anymore to this company and will most likely seek legal advise.