Safe Touch Security

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meHow may I go about paying the final amount and verifying closure of the account? Regards, [redacted] ***

Safetouch Security has spoken with Mr [redacted] to advise that a $buyout will be accepted to close the account in good standingThe information was provided in December via a letter from Safetouch Security by mail; Mr [redacted] did not receive the letterUpon receipt of the buyout the account will be closed.Sincerely, [redacted]

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

Safetouch Security has reviewed the file of Mr [redacted] It does not appear Mr [redacted] was dissatisfied with the service until he was advised of the term as yearsSafetouch Security does not wish to lose Mr [redacted] as a customerWe would be happy to adjust the terms to a month to month basic to continue serviceThe month to month does require a day written notice The file will be notated as such and hope to continue monitoring your homePlease email directly if you have further questions Sincerely, [redacted] m

Ms. [redacted] had a power outage. The system was beeping notifying of the power outage. The power outage, most likely caused the phone line to get tied up. Safetouch Security requested Ms. [redacted] to troubleshoot by powering down the system. By resetting the system, this would clear the alarm and the... problem should be resolved. Ms. [redacted] did not wish to troubleshoot and requested an appointment. Ms. [redacted] was advised of the date and that if anything became available sooner she would be the next available. Ms. [redacted] called back the same day to cancel the appointment and felt she needed to file a complaint to cancel the account.The account is not eligible for cancellation. Safetouch Security has a priority list for situation like this and generally an appointment becomes available the following day. Ms. [redacted] needs to troubleshoot the system (if Ms. [redacted] is not able to troubleshoot, we be happy to walk someone else through the steps) or we will place her back on the service schedule so this can be resolved. Safetouch Security works very closely with our Customer and expect our Customer to work with us to ensure their systems continue to operate as they are intended. Please contact Customer Service to be placed back on the schedule. A notation will be made based on this complaint.Sincerely, [redacted]

Agree, Safetouch Security does not want this to happen eitherPLEASE contact Customer Service to be placed on the service schedule so we can resolve this problem or I will be happy to have someone contact you

Safetouch Security does not have a move clause in the agreementThe agreement states moving does not release you from the responsibility of the termsHowever; Safetouch Security is being very fare in resolutionMs [redacted] did not contact Safetouch to advise of a moveThe first conversation pertaining to a move was March 6, At that time Mr [redacted] was advised to provide proof of move, written cancellation and the past due balance that was owed at that time and we would agree to cancel, as a courtesy, the remaining time of the agreementThe end of agreement, as written is December Safetouch Security is asking for $to close the account oppose to $if refusing to resolve.03/06/11:22:AM - [redacted] :SPOKE W/ [redacted] , HE STTD THT THEY HAD MOVED FRM THIS HOME AND HAD CXLD THE SERVICES.INFORMED HIM THT HIS EOA IS 12/INFORMED THE CUST IF HE PAYS HIS PDB OF AND SEND IN A CXN LETTER THT I WLD CLOSE THE ACCTHE STTD THT HE WASNT PAYING ANYTHING AND THT THEY HAD CALLED US AND TIME PAYMENT BCK IN 9/AND CLOSED THE ACCTSNO NOTES SHOW THT WE'VE SPOKEN W/ HIM SINCE [redacted] THEN STARTED TO INSULT ME AND WAS ALSO VERY RUDEINFORMED HIM THT W/OUT THE PDB HIS ACCT WLD CONTINUE TO BILLCUST STTD THT HE WAS GOING TO THE Revdex.com AND HUNG UP IN MY FACE(CUST CONTACT # [redacted] )

Complaint: [redacted] I am rejecting this response because: We have received no such letter from Safetouch regarding this matter In addition, we had no "agreement" to extend our plan until and had only paid for one year to expire in April or May of Their response is pure fiction, but we did not expect any less from them Not only will we not use them again, but we have recommended our friends use other services as well Regards, [redacted] [redacted]

Safetouch Security has advised the new resident to power down the system and it will not alertThere is a box in the master closet; they need to open the box and disconnect the battery.Hope this helps,Thank you, [redacted]

Mr [redacted] has been advised of the terms of the agreement and that the end of his agreement is September The problems with the system was not the fault of Safetouch SecurityMr [redacted] requested the system be shut down due to moisture caused within the homeSafetouch Security can not be penalized for this and expect Mr [redacted] to honor the terms we agreed tooIn good faith Safetouch Security has offered to close the account with the past due amount of $That will be the final offer or the account will continue to invoice as written[redacted]

To reach [redacted] call [redacted] option not into the service departmentShe will assist in the transfer option.Safetouch Security would obviously like to transfer service for you and continue the relationshipIf you do not wish to transfer service then the remainder of the agreement remains your responsibilityThe remainder of the agreement as written is until January The balance is $This is the initial term of the agreement so there are not many options available unless you would like to do a buyout which I will offer $to close in good standingOtherwise the terms will remainIf the account is Accelerated for non payment and the account goes to collections, this offer will not be available to you.Sincerely, [redacted] Gabriel

Mr [redacted] has a copy of his Security Agreement which clearly states the termsMr [redacted] has fulfilled the initial term of this agreement and Safetouch Security will accept his cancellation notice on file, notice notice is required and is not eligible for any type of refundThe account is closed in good standing.Sincerely, [redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: The details in the response are not accurate The incident happen on the 6th which was the day before before the hurricane There is no reason why this issue should have been mishandled in this way Also I did not have another alarm system in my home I have only had a Safe Touch alarm system since the home was built in Once again the company is not taking the issue at hand seriously and instead is only thinking of their profit by offering to sale me a product Which clearly means they are not willing to resolve the issue at hand How is my purchasing additional coverage from Safe Touch resolving the issue? Go back and research the situation thoroughly as you should have done from the beginning as well as research the history of how long I have been a customer Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***

Safetouch Security has reviewed your account and it looks like the initial term of your agreement ends October The monies being paid is for the equipment finance and VIP monitoringSafetouch Security will be happy to accept this as written notice that you do not wish to auto renew but would like to be on a month to month basis after the initial term.Please do not base our service on what a disgruntled Salesperson has said That is not how we conduct our businessIf you have any questions, we will be happy to answer and resolve [redacted] will be returning your callMost Sincerely, [redacted]

Yes, they do collections and are a *** ***They handle all our past due accountsThe account was past due so the Representative made contact for payment on our behalf

Ms*** *s well aware the remaining amount owed is for the security system equipmentThe accounts that were located at both previous addresses are closed with Safetouch SecurityMsHadley financed the equipment and remains responsible to the finance company until the amount she financed is
paid in full. Sincerely,*** ***

Ms***, the payment was received at the same time and the account was acceleratedWe have received your cancellation letter and collections has been notified You may disregard and further communication with them.The account has been closed in good standing.Sincerely,*** ***

Safetouch Security has scheduled the Technician Supervisor for the already scheduled appointment for resolutionA month credit has been applied to the account. We apologize for any inconvenience. Sincerely,*** ***

Complaint: ***
I am rejecting this response because: The call to me came from a *** *** assigned by Safe Touch and not a courtesy call from their office. This is what I was told by the *** *** person and then by the Safe Touch person when I called them in complete disbelief. She said that is the way they handle it. When Safe Touch told me about the payment from Decnot being received the customer service woman said not to worry as long as they get it with the January payment I would not be charged a late charge. Does that sound like I would be turned over to a *** ***. I had explained to her that I had not followed through with submitting the payment from my bank. As I said before, the payment cleared my bank on Friday Jan9, 2015. Safe Touch accepts bank payments but they are a bit behind times so it takes a few days to get to them. I am not embarrassed by their action I am disgusted with their practice and now with the company. If I have to I will contact *** *** with *** *** *** "*** ** *** ***" to help bring their action to the public. I wish there was a class action against them that I could join. This is how horrible I feel about their company being so ready to turn accounts over to *** *** with the intention of scaring unsuspecting clients who are in good standing. I don't know what else to say about Safe Touch' action but I do know what I was told and I know it was a *** *** because that is what I was told by the girl trying to get immediate payment out of me when my account was clear and up to date the week before she called me. ***
Regards,
*** ***