Safe Touch Security

Safetouch Security has reviewed the account of Ms*** October 2012, Safetouch Security and Ms*** entered into an agreement for monitoringSafetouch Security does not have a year agreement and nothing on the signed documents references yearsThe minimum agreement term is
yearsMs*** received months of monitoring at no charge and began invoicing for monitoring October 2012.January 29, 2015, Ms*** called Safetouch Security to inform us she had already changed Companies and needed to close this accountAt that time, Ms*** was not eligible for cancellation and the account continued to invoicePayment was not received and the account has since been accelerated due to non-payment.Prior to changing companies, Ms*** is responsible for contacting her current provider to discuss contractual obligationsBy changing Companies prior to determining her existing obligation has made her responsible to two Security Companies and Safetouch Security is not at fault and will not be held responsible for Ms***'s mistake.Safetouch Security will accept the $that is past due and close the account in good standingAt this stage of Collection, no further buyouts will be offered.Sincerely,*** ***

Safetouch Security did send a letter advising *** will no longer support the equipment Mr*** hasMr*** was offered several options, one of which was at no charge, being the equivalent of his existing equipmentMr*** did not wish to accept this option and is choosing for the option that is an upgrade at an additional feeSafetouch Security can not offer this option at no charge and would require compensation for the added equipment.The auto renewal is clearly written on the front of the agreement that Mr*** signed and has a copy of

Safetouch Security will be exercising our right to no longer do business with *** *** *** *** has days before this account will be closed, the December payment will be returned and no further payments will be accepted. Safetouch Security will not provide any further service calls to
*** *** The system will be shut down February 4, If *** *** wishes the system to be shut down sooner, Safetouch Security will honor this request when received in writing.Sincerely,*** ***

Complaint: ***
I am rejecting this response because: Safe Touch can say it was a courtesy call all day long but I go by what the first woman said and she said something like, we have been given your account with Safe Touch to get it paid. I said "are you a *** company" she said "yes". When I got irate at the nerve of Safe Touch, she said something like just pay the balance and it will not show on your record. I am not making this up. Then I called Safe Touch in complete disbelief. Either way, *** *** or someone in their office threatening me, that is an unscrupulous business practiceI have made my February payment and along with it sent a certified letter by mail to Safe Touch requesting cancellation of this agreement. I also have a web address supplied by *** to do a tracing on the number that called my home the morning of January 13, 2015. I may have mistaking said the call came in on the 12th of Janbut I had marked my calendar the 13th which is the same day I called Safe Touch in disbelief and then a letter to Revdex.com Jan14th the next day
Regards,
*** ***

Ms*** has already spoken to Safetouch Security and has agreed to reduce the term of the agreement by years and will fulfill the initial termThe end of the agreement is now September
The cancellation letter is on file and the account will close at that
time
Sincerely,
*** ***

Ms*** failed to provide a written cancellation request as dictated on the Security Agreement so the account remains activeSafetouch Security will accept this complaint as written notice and close the accountSafetouch Security requires a day notice, as written, and will accept the
February payment as final payment.Ms*** made her initial call to request cancellation on January 29, 2015. *** ***

Complaint: ***
I am rejecting this response because: I am a ** *** *** *** being taken advantage of by an unscrupulous company who starts out with a three year agreement and in their own way make sure you don't know it is years. They turn you over to a *** *** instead of just adding a late charge as the representative on the phone said I would avoid with double payment. She never said, watch out before we hit you with collection calls. Who in their right mind wants to continue with a company like this. I would rather be robbed by an unknown intruder than by one I invited into my home as I did Safe Touch.
Regards,
*** ***

Safetouch Security mailed this letter on August 29, signed by *** ***The letter was not returned

Safetouch Security has removed MsHill from the auto draft serviceThe amount paid upfront was for the takeover in the amount of $and a fee charged by Savannah for the Alarm Registration fee of $It was not for monitoring serviceSafetouch does bill in advance for the next months
serviceI have reviewed the account and billing is correct.Safetouch Security apologizes for any confusion and has issued a credit for one months of serviceYou will not be invoiced for next months service.Sincerely,*** ***

I have forwarded a copy of your complaint to the Telemarketing Manager; Safetouch Security has removed the number provided, if additional numbers within the business need to be added, please email them directly to me and I will promptly remove them.Obviously, our intention is not to upset you and I
sincerely apologize for the problem this has caused. *** ***
***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Ms*** is not eligible for cancellation and will not be released from the agreement

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because: If that can resolve this problem, I will be satisfied, however, they have told me there is nothing they can do about it I will contact them and set up an appointment
Regards,
*** ***

Mr*** called to advise on Friday September 26, On October 2, the payment was sent outSafetouch Security called on this day to advise
Sincerely,
*** ***

Ms*** is trying to reach and resolvePlease return the callThank you

Safetouch Security has reviewed your fileSafetouch Security does not have a move clause in the agreement, however; to close your account in good standing we will accept a $cancellation fee, we have a written notice to cancel and proof of moveA proof of move is something with your name that
has the new address in Texas listed on itTHis document could be an electric bill, lease agreement etc...Sincerely,*** ***

Safetouch Security spoke with Mr*** on July 30, Mr*** advised he was moving and wished to cancel serviceSafetouch Security requested a cancellation request in writing to cancel serviceThe cancellation request was not received until October 20, 2014, causing the account to
continue to invoiceCurrently there is a balance due of $Had the letter been received upon the initial request the account would have been closed with a zero balance
Safetouch Security is taking the account history into account and they length of time the Mr*** has been a customer NOT the fact that a complaint was issued and will close the account with a zero balance

Safetouch Security agrees to hold to original agreement termsThe end of this agreement date is November Safetouch Security has a cancellation letter on file and the account will close at that time.*** ***

Complaint: ***
I am rejecting this response because: I have made several phone calls to resolve this account and received a voice mail messageI had left my name, phone number,and addressI never received a respond regarding my accountI would like to resolve this account if possibleMy phone number is ***
Regards,
*** ***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because: So, if every business in the world says they mailed a letter, and if every business made an extra $that I don't think I should have had to pay, THEN who is going to stand up for the consumer!! What ever happened to the phrase, THE CUSTOMER IS ALWAYS RIGHT!!! It's my word against theirs and I did my part...I paid my bill on time every month (actually they took it out of my account) and I fulfilled my contract according to one person in their officeI got the short end of the dealI regret ever using their services from the salesman who sold me the equipment in the beginning who was not truthful up front about the length of the contract and its rulesHe was trying to make the sale and did what ever he could to make it happenThis has been the way of some businesses since the beginning of time.
Regards,
*** ***