We appreciated the honest assessment and professional repair by Karl Pon our AC unit on Saturday, June Karl called back very quickly and scheduled us for a late evening appointment that same dayWe also appreciated his write up of our system and some areas to review in the futureKarl gave us his assessment in easy to understand termsMost important, Karl left with our AC unit operating more efficiently and with a reasonable bill considering the extremely quick response
All in all, we were very pleased by Samm's Heating and Air Conditioning and by our Technican Karl P Thus, we'll be doing more business with Samm's and will ask for Karl
We've been using Samm's Heating & Air Conditioning to take care of our HVAC for yearsWe have a maintenance agreement with them and they come twice/yearlyTheir service personnel are always reliable, knowledgeable and friendly
Honest, Knowledgable, Dependable service technician.....with Amber setting your appointment with her experience and positive, personable attitude A great experience!
Samm's Heading & Air Conditioning guided me to an excellent choice in Air Conditioners I did not actually believe the statistics that were quoted before buying, but it turns out that they were not just "hype" My bills did actually go down dramatically after the new air conditioner was installed Office manager Rose is very pleasant to deal with and the technicians that come to do maintenance checks have all been excellent
Russ came and evaluated our ac system...all good Was really looking for insulation services (my mistake), but he talked to us about that also
Suggested there was are recalls on some Lennox condensers, should check into it I did it today! Gave suggestion on who to call for insulationThanks
Our whole experience with Samm's was totally positive From the design specialist and dispatcher, to the installation team of Javier, Tiffany and Mario, we received courteous and professional service
Victor's diagnoses was spot-onHe was prompt, friendly & honest..! My repairs were done by the original Installer (Not Samm's) due to extended warranty coverage on components that should have been covered by Manufacture if the proper paperwork had been filedOrig Installer contacted as per Victor's suggestion (first) & repairs done/honored for FREE
Javier is wonderful, always polite, courteous and very thorough when doing his job Amber was great with scheduling and followup Thanks for making it a great experience, Love that all techs wear booties, especially with white carpet
*** with Samm's Heating and Air was able to return our call promptly even though it was after hours He arrived at the designated time and was able to diagnose the problem ith our AC unit withing minutes Luckily, he had the replacement part in his Van and the work was completed in a short amount of timeHe was very helpful in answering all of our questions, and we are thankful for his service
I've enjoyed being a customer of Samm's Heating and Air for the past years The staff is prompt, helpful, courteous, and knowledgeable I appreciate how Javier R explains his recommendations for my A/C system without being too pushy
I was very pleased with this company Don Humenik came the first time He advised me to purchase the maintenance plan for my unit which saved me money then paying for the repair that was included in their maintenance package Don Humenik was professional and courteous He explained to me each step he was taking to repair my unit I felt very comfortable with Don
Today, 7/5/16, Marcus came out to finish the maintenance package I had been on vacation and noticed a leak inside the unit again Marcus explained to me what was happening and had to add an additional valve Marcus recommended a filter that is a better one then I have been using He also explained everything he was doing in the repair and maintenance of my unit
When I get ready to buy a new unit, I plan on purchasing with Samms I'm extremely pleased with their service
Karl, Jordan and Amber are all very professionalThey worked on the problem until it was solved, explaining what the issues were and working until after dark to get it fixedThey are polite and put on the shoe covers every time they come insideTheir charges were very reasonableI called them after my old company didn't return my calls and now I'm glad they didn'tSamm's will handle my HVAC chores from now on
The service technician, Donald, arrived when the office said he wouldHe was very friendly and explained what he thought was the problem with our A/C unitAfter checking it out, he replaced the bad part in about minutes, wrote our e-mail receipt and was off to his next jobI will certainly use Samm's heating and Air in the future and will also recommend them to my friends
Timothy Scame to our house on a Sunday afternoon to trouble shoot a problem He went beyond the title on his business card "HVAC Specialist" and was an expert at diagnosing our problem and finding a solution He was friendly, courteous, professional and very knowledgeable and he helped us learn the intricacies of our new "smart" thermostat!! Samm's Heating and Air Conditioning is the BEST place in the metroplex, bar non, for all our heating and air conditioning needs and wants
Always on time and call minutes before arrival
Rose is a joy to talk to on the phone and she follows up
Carl is a very knowledgeable Technical guy for sure
We appreciated the honest assessment and professional repair by Karl Pon our AC unit on Saturday, June Karl called back very quickly and scheduled us for a late evening appointment that same dayWe also appreciated his write up of our system and some areas to review in the futureKarl gave us his assessment in easy to understand termsMost important, Karl left with our AC unit operating more efficiently and with a reasonable bill considering the extremely quick response
All in all, we were very pleased by Samm's Heating and Air Conditioning and by our Technican Karl P Thus, we'll be doing more business with Samm's and will ask for Karl
So far great experience with the companyThe tech Alastair was very personable
Very professional and competentRepairman was Tim SHe explained everything in great detail and was very courteous
We've been using Samm's Heating & Air Conditioning to take care of our HVAC for yearsWe have a maintenance agreement with them and they come twice/yearlyTheir service personnel are always reliable, knowledgeable and friendly
Honest, Knowledgable, Dependable service technician.....with Amber setting your appointment with her experience and positive, personable attitude A great experience!
Samm's Heading & Air Conditioning guided me to an excellent choice in Air Conditioners I did not actually believe the statistics that were quoted before buying, but it turns out that they were not just "hype" My bills did actually go down dramatically after the new air conditioner was installed Office manager Rose is very pleasant to deal with and the technicians that come to do maintenance checks have all been excellent
Russ came and evaluated our ac system...all good Was really looking for insulation services (my mistake), but he talked to us about that also
Suggested there was are recalls on some Lennox condensers, should check into it I did it today! Gave suggestion on who to call for insulationThanks
Our whole experience with Samm's was totally positive From the design specialist and dispatcher, to the installation team of Javier, Tiffany and Mario, we received courteous and professional service
Victor's diagnoses was spot-onHe was prompt, friendly & honest..! My repairs were done by the original Installer (Not Samm's) due to extended warranty coverage on components that should have been covered by Manufacture if the proper paperwork had been filedOrig Installer contacted as per Victor's suggestion (first) & repairs done/honored for FREE
Javier is wonderful, always polite, courteous and very thorough when doing his job Amber was great with scheduling and followup Thanks for making it a great experience, Love that all techs wear booties, especially with white carpet
*** with Samm's Heating and Air was able to return our call promptly even though it was after hours He arrived at the designated time and was able to diagnose the problem ith our AC unit withing minutes Luckily, he had the replacement part in his Van and the work was completed in a short amount of timeHe was very helpful in answering all of our questions, and we are thankful for his service
Good experience all around with this companyHad a new evaporator coil installed
I've enjoyed being a customer of Samm's Heating and Air for the past years The staff is prompt, helpful, courteous, and knowledgeable I appreciate how Javier R explains his recommendations for my A/C system without being too pushy
I was very pleased with this company Don Humenik came the first time He advised me to purchase the maintenance plan for my unit which saved me money then paying for the repair that was included in their maintenance package Don Humenik was professional and courteous He explained to me each step he was taking to repair my unit I felt very comfortable with Don
Today, 7/5/16, Marcus came out to finish the maintenance package I had been on vacation and noticed a leak inside the unit again Marcus explained to me what was happening and had to add an additional valve Marcus recommended a filter that is a better one then I have been using He also explained everything he was doing in the repair and maintenance of my unit
When I get ready to buy a new unit, I plan on purchasing with Samms I'm extremely pleased with their service
Excellent service They were in time and performed perfectly
Karl, Jordan and Amber are all very professionalThey worked on the problem until it was solved, explaining what the issues were and working until after dark to get it fixedThey are polite and put on the shoe covers every time they come insideTheir charges were very reasonableI called them after my old company didn't return my calls and now I'm glad they didn'tSamm's will handle my HVAC chores from now on
The service technician, Donald, arrived when the office said he wouldHe was very friendly and explained what he thought was the problem with our A/C unitAfter checking it out, he replaced the bad part in about minutes, wrote our e-mail receipt and was off to his next jobI will certainly use Samm's heating and Air in the future and will also recommend them to my friends
Timothy Scame to our house on a Sunday afternoon to trouble shoot a problem He went beyond the title on his business card "HVAC Specialist" and was an expert at diagnosing our problem and finding a solution He was friendly, courteous, professional and very knowledgeable and he helped us learn the intricacies of our new "smart" thermostat!! Samm's Heating and Air Conditioning is the BEST place in the metroplex, bar non, for all our heating and air conditioning needs and wants
Samm's Heating and Air Conditioning is very thorough and very prompt Very pleased with their service
Always on time and call minutes before arrival
Rose is a joy to talk to on the phone and she follows up
Carl is a very knowledgeable Technical guy for sure