When I called to schedule maintenance for my A/C, my year old grandson kept interrupting, Amber was patient and understanding Marcus arrived on time and was thorough and professional He was pleasant and easy to talk with I will call on Samm's for future services
A very enjoyable experience with Samm's Heating and Air Conditioning as alwaysFriendly, helpful and reliable service from making the appointment, confirming the appointment, notifying us that our tech, Victor, was on his way, to Victor arriving and introducing us to his helper and taking care of our spring inspection in a timely mannerVictor, as always, is very respectful, knowledgeable and informative with all information in answering any questions we might have as well as treating our home like his own right down to his shoe coversHighly recommend Samm's Heating and Air Conditioning
Karl was very punctual, very courteous and very knowledgeableHe went about his investigation of the unit immediately and was very throughHe explained the issue and how he resolved itKarl handled the service call very professionally from beginning to end
Had a furnace malfunction on a cold night Samm's came within minutes, fixed a significant problem, was very courteous and was priced very reasonably Thank you to Karl and to Jordan
We have dealt with a lot of contractors renovating our home Samm's Heating and Air was among the best...a truly outstanding company from our experienceEveryone with whom we have dealt has been knowledgeable, courteous and responsive to our needs and concerns Could have gone with any one of the myriad of other companies in the same line of business...repeated dealings (e.g annual service checks, calling to check what kind of replacement filters would be best, etc.) confirm we made the right choice in going with Samm's Heating and Air
In mid-June we lost air conditioning and called Samm's Heating and Air ConditioningThey dispatched their service technician, KarlKarl identified the failure mode within minutes of arrivingA drain blockage was the issueKarl installed a valve set that allows the drain pipe to be blown out to clean the obstructionThe A/C started cooling once the line was clearHowever, Karl did not stop there - he checked out the rest of the system including Freon levelsVery thorough checkKarl also responded to comments that we had regarding service on a different A/C systemKarl indicated that Samm's offered a similar service, even to units that Samm's did not installWe signed up for this service not only for our home but for one of our rental homesVery impressed with the knowledge and skill of this technician
On time with a call minutes before arrivalExcellent explanation of work to be doneExcellent debrief at completionTechnician was a non smoker! Easy to pay via on line credit card chargingI'll stick with this company
I worked with Marcus M as a technician to learn options on our really old A/C and furnace unitHe gave me a thorough diagnosis of my A/C problem and answered questions wellI worked with Russ Tgoing through design options for a new system, and then Jr., Daniel, and Jairo for installThe installers are very considerate, and take a great deal of pride in their workThey were professional, helpful, and took time to answer a lot of questionsThey shared a lot of information about what they were going to do, including some why and hows, and then showed me all they did when they were finishedIt's been a really good business experience, and I look forward to working with them in the future
Awesome service, awesome peopleVery respectful and always takes the time to explain any issues that are foundI would highly recommend Samm's to anyone looking for a good HVAC company,
Our brief experience with Samm's Heating and Air Conditioning has been everything we were looking for in what we hope will become a "long term" H&AC relationship Our existing Trane system was years old and though it was still functioning OK, we wanted to replace it with a more energy efficient Trane system with a renewed warranty Russ T*** (Samm's system design specialist) was prompt, thorough, and careful to explain the pros and cons of our replacement options Once we made our selection of equipment, Russ was able to schedule us for an install in two days Junior and his install team were on time, took great care in protecting our home, floors, and etc, and cleaned up everything at the end of the day We could not be happier with our new Trane system or our new relationship with Samm's Heating and Air Conditioning!
Samm's used predatory price gouging on a service call to my home
On Monday June 12, I called Samm's to come out to fix my home a/c unit I had used Samm's in the past and they were reasonable and did the work By the time Tim the tech got here, our home was degrees on the inside Being my wife suffers from COPD and I had triple bypass last year, we were not able to go without the air-conditioning
Tim the tech gave me a verbal estimate of $600-$but indicated that he felt it would be less than that Because I have to pay an $service fee just to have him come out, I felt entrapped to use them to do the repairs Because of the $fee, I as a consumer am not allowed to shop their estimate or price without the possibility of paying a second service call fee Once he leaves (fixed or not) to get him back out would have been another fee Due to our health issues, I authorized the repairs
While Tim the Tech was out working on the unit, I google searched air condition
Our experience with the team at Samm's Heating and Air was nothing short of spectacularThere are very few contractors who hold themselves to this level of service in today's industry and honestly, many can take a lesson from the team at Samm's to see what true customer service really is
We have been using them for years for maintenance and it was time to rid ourselves of the builder grade units, which frankly made it difficult to live comfortably in many parts of the house during the hot season(Master Bedroom and Media Room to name a couple)We chose to replace complete systems, opting for variable speed, energy efficient, and quiet units(Trane XVsetup if you are doing your research)
Russ came over and designed a zoned, energy efficient system while listening and addressing our concerns along the wayHe is great, no high pressure sales and a very honest guyOnce we made our selections, Misty and Rose handled scheduling while always being a pleasure to speak with
Now, the important part - the installersAll I can say is "Wow"The team had a lot of work to do in a very hot atticThey spent time prepping and protecting our home, carefully removed all of the old hardware, and installed the new systemsThey were all very neat, friendly, and well versed - ready to answer any questions / concerns along the wayThey took the proper amount of time to do the job right...which is the key here Kudos to Daniel, Javier, Mario, Sergio, and new the guy (sorry forgot his name)Great work guys
Our hats off to *** and his entire team at Samm'sThank You for the superior service and supportOur house is now very comfortable and we are looking forward to the energy savings for years to come
Very nice and professionalThey explained the repairs they were doing in detail and even showed me the damaged parts they were replacingFair pricing and didn't push for any unnecessary additional work
Samm's Heating and Air have always been great to do business with Every time I have needed to call them out to investigate or make a repair they were here during the times they said they would be, there very professional and very complete in their work Thanks to Javier and Mario today who came by and did a complete inspection and provided very valuable suggestions to prevent any future issues Thanks!
Samm's Heating & Air Conditioning's staff have always provided professional, timely, and courteous service for our HVAC system located in Richardson I am pleased to recommend their services
Jr*** and his assistant did an outstanding job
Excellent! Amber provided expert advice and Marcus did a great job
When I called to schedule maintenance for my A/C, my year old grandson kept interrupting, Amber was patient and understanding Marcus arrived on time and was thorough and professional He was pleasant and easy to talk with I will call on Samm's for future services
A very enjoyable experience with Samm's Heating and Air Conditioning as alwaysFriendly, helpful and reliable service from making the appointment, confirming the appointment, notifying us that our tech, Victor, was on his way, to Victor arriving and introducing us to his helper and taking care of our spring inspection in a timely mannerVictor, as always, is very respectful, knowledgeable and informative with all information in answering any questions we might have as well as treating our home like his own right down to his shoe coversHighly recommend Samm's Heating and Air Conditioning
Karl was very punctual, very courteous and very knowledgeableHe went about his investigation of the unit immediately and was very throughHe explained the issue and how he resolved itKarl handled the service call very professionally from beginning to end
Excellent prompt service and technicians were greatI would recommend this company to anyone
Had a furnace malfunction on a cold night Samm's came within minutes, fixed a significant problem, was very courteous and was priced very reasonably Thank you to Karl and to Jordan
We have dealt with a lot of contractors renovating our home Samm's Heating and Air was among the best...a truly outstanding company from our experienceEveryone with whom we have dealt has been knowledgeable, courteous and responsive to our needs and concerns Could have gone with any one of the myriad of other companies in the same line of business...repeated dealings (e.g annual service checks, calling to check what kind of replacement filters would be best, etc.) confirm we made the right choice in going with Samm's Heating and Air
In mid-June we lost air conditioning and called Samm's Heating and Air ConditioningThey dispatched their service technician, KarlKarl identified the failure mode within minutes of arrivingA drain blockage was the issueKarl installed a valve set that allows the drain pipe to be blown out to clean the obstructionThe A/C started cooling once the line was clearHowever, Karl did not stop there - he checked out the rest of the system including Freon levelsVery thorough checkKarl also responded to comments that we had regarding service on a different A/C systemKarl indicated that Samm's offered a similar service, even to units that Samm's did not installWe signed up for this service not only for our home but for one of our rental homesVery impressed with the knowledge and skill of this technician
On time with a call minutes before arrivalExcellent explanation of work to be doneExcellent debrief at completionTechnician was a non smoker! Easy to pay via on line credit card chargingI'll stick with this company
They are professional and reliable I trust their advice
I worked with Marcus M as a technician to learn options on our really old A/C and furnace unitHe gave me a thorough diagnosis of my A/C problem and answered questions wellI worked with Russ Tgoing through design options for a new system, and then Jr., Daniel, and Jairo for installThe installers are very considerate, and take a great deal of pride in their workThey were professional, helpful, and took time to answer a lot of questionsThey shared a lot of information about what they were going to do, including some why and hows, and then showed me all they did when they were finishedIt's been a really good business experience, and I look forward to working with them in the future
Awesome service, awesome peopleVery respectful and always takes the time to explain any issues that are foundI would highly recommend Samm's to anyone looking for a good HVAC company,
Our brief experience with Samm's Heating and Air Conditioning has been everything we were looking for in what we hope will become a "long term" H&AC relationship Our existing Trane system was years old and though it was still functioning OK, we wanted to replace it with a more energy efficient Trane system with a renewed warranty Russ T*** (Samm's system design specialist) was prompt, thorough, and careful to explain the pros and cons of our replacement options Once we made our selection of equipment, Russ was able to schedule us for an install in two days Junior and his install team were on time, took great care in protecting our home, floors, and etc, and cleaned up everything at the end of the day We could not be happier with our new Trane system or our new relationship with Samm's Heating and Air Conditioning!
Samm's used predatory price gouging on a service call to my home
On Monday June 12, I called Samm's to come out to fix my home a/c unit I had used Samm's in the past and they were reasonable and did the work By the time Tim the tech got here, our home was degrees on the inside Being my wife suffers from COPD and I had triple bypass last year, we were not able to go without the air-conditioning
Tim the tech gave me a verbal estimate of $600-$but indicated that he felt it would be less than that Because I have to pay an $service fee just to have him come out, I felt entrapped to use them to do the repairs Because of the $fee, I as a consumer am not allowed to shop their estimate or price without the possibility of paying a second service call fee Once he leaves (fixed or not) to get him back out would have been another fee Due to our health issues, I authorized the repairs
While Tim the Tech was out working on the unit, I google searched air condition
Marc was on time, courteous and efficientHe did the usual good job
Our experience with the team at Samm's Heating and Air was nothing short of spectacularThere are very few contractors who hold themselves to this level of service in today's industry and honestly, many can take a lesson from the team at Samm's to see what true customer service really is
We have been using them for years for maintenance and it was time to rid ourselves of the builder grade units, which frankly made it difficult to live comfortably in many parts of the house during the hot season(Master Bedroom and Media Room to name a couple)We chose to replace complete systems, opting for variable speed, energy efficient, and quiet units(Trane XVsetup if you are doing your research)
Russ came over and designed a zoned, energy efficient system while listening and addressing our concerns along the wayHe is great, no high pressure sales and a very honest guyOnce we made our selections, Misty and Rose handled scheduling while always being a pleasure to speak with
Now, the important part - the installersAll I can say is "Wow"The team had a lot of work to do in a very hot atticThey spent time prepping and protecting our home, carefully removed all of the old hardware, and installed the new systemsThey were all very neat, friendly, and well versed - ready to answer any questions / concerns along the wayThey took the proper amount of time to do the job right...which is the key here Kudos to Daniel, Javier, Mario, Sergio, and new the guy (sorry forgot his name)Great work guys
Our hats off to *** and his entire team at Samm'sThank You for the superior service and supportOur house is now very comfortable and we are looking forward to the energy savings for years to come
Very nice and professionalThey explained the repairs they were doing in detail and even showed me the damaged parts they were replacingFair pricing and didn't push for any unnecessary additional work
Samm's Heating and Air have always been great to do business with Every time I have needed to call them out to investigate or make a repair they were here during the times they said they would be, there very professional and very complete in their work Thanks to Javier and Mario today who came by and did a complete inspection and provided very valuable suggestions to prevent any future issues Thanks!
Samm's Heating & Air Conditioning's staff have always provided professional, timely, and courteous service for our HVAC system located in Richardson I am pleased to recommend their services