Samsung Electronics America Inc.

Complaint: ***
I am rejecting this response because:
I have contacted Samsung several times in regards to the package that they claim is missingI have not received this package - delivery cannot be made at my house during the day as I have to workThere is no one at home to sign for packages as I have a jobSamsung will not authorize FedEx to have the package dropped at a local hub for pickup and I clearly do not have the phone, so it is still in Samsung's care
Regards,
*** **

Samsung tries to accommodate our consumers with a resolution to the best of our ability on a case by case review. In Ms*** case, the agent handling the claim explained that the placement of the knobs is part of the design on the range and not a manufacturer’s defect. The agent also advised Ms*** that a technician can be dispatched to address the knocking sounds on the unit however Ms*** declined service. If Ms*** wishes to have the unit serviced, please have her contact the agent for further assistance. No further accommodations other than service will be made for this claimWe apologize for any inconveniences and delays the customer may have experienced with this case. Thank you

Complaint: ***
I am rejecting this response because:
Absolutely this response is poor does nothing to solve the situation and does nothing to explain why it took weeks for the start of a resolution and I will be waiting for another or so weeks to get the working product samsun promised I would get if I purchased their phoneIt does nothing to explain why YOUR CUSTOMER SERVICE REFUSED TO HELP ME! DOES NOTHING FOR THE FACT THAT I WILL BE WAITING FOR ALMOST MONTHS FROM THE PURCHASE DATE OF MY PHONE TO ACTUALLY GET THE WORKING PRODUCTS THAT I PAID FORWE ARE WAY PAST THE I'M SORRY STAGE AND MAKING ME WORK AND DO A WARRANTY EXCHANGEI'M SORRY WOULD HAVE WORKED IN THE BEGINNING OF MAY NOT THE MIDDLE OF JUNE I don't want to have to wait for my ear buds I would like them shipped immediatelyThe fact that I even waited weeks for a response for a Revdex.com complaint shows how little you care for your long term customers I also sent this as a response to your email you sent But I see you didn't add that information to the Revdex.com file This customer service is disgustingThe fact that in order for me to get previous help from your social media team they wanted me to leave chemotherapy go home and send them a picture of the email I received from you before they would even start helping me. What type of games do you guys actually play with your customers? How can this even be acceptable in Samsung's own eyes. I AWAIT A TIMELY RESPONSE BUT KNOWING HOW IVE BEEN TREATED IN THE PAST WITH THIS ISSUE IT WILL PROBABNLY BE RESPONDED TO IN THE MIDDLE OF JULY!
Regards,
*** ***

Samsung has reviewed Mr*** complaint in regards to his ***. Samsung Pay has advised that this issue seems to have been caused by a change that occurred on Mr*** Samsung AccountThe email address in use on the account was used with a previous Samsung Account as wellThis is
causing an issue with the servers responsible for processing the Samsung Rewards pointsThe points were properly issued but the email address issues caused the points to be added to the wrong accountSamsung Pay needs to understand which account should be merged with the information for Mr** to ensure that two things occur; 1, that he get the points he was issued for Bixby XP and 2, that the issue does not continue to happen when he levels upPlease have Mr** remove the Samsung account from his device that he is currently using Bixby and Samsung Pay on, and then connect to the account againThis will give Samsung Pay a clear indication on which account should be the master of the points for Bixby. Thank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case

Samsung has reviewed Mr*** claim in regards to being charged $for the Trapromotion. Our system shows a dispute that has been placed on the account. In order for E-Commerce to issue a refund, Mr*** will need you to speak with his bank and request that they
remove the disputeOnce the dispute has been removed, E-Commerce will be able to submit a refund for the order. Mr*** was emailed by an E-Commerce agent today 8/02/in regards to the aforementioned request. Please have Mr*** contact his bank to have the dispute lifted and respond to the agent’s email once done in order for the agent to proceed with the refund. We apologize for any inconveniences and delays the customer may have experienced with this case. Thank you

Samsung has reviewed Mrs*** claim in regards to her television. Our system shows the agent who handled the claim spoke with Mr*** on 3/24/and advised him that Samsung would be able not provide any accommodation for his unit. The timeframe Samsung agreed to assist
consumers with the recalled unit was up until 2013; which was then extended to 2014. No accommodations will be made for this claim. We apologize for any inconveniences and delays the customer may have experienced with this case. Thank you

Samsung has attempted to contact the customer to address their concerns regarding their Samsung purchase but with no successWe left a few messages for a phone call back but have not received one yetIf you speak with the customer, please ask the customer to contact us at the number provided below
and ask for the E-Commerce departmentWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM, Monday through Friday. Thank you

Complaint: ***
I am rejecting this response because: I sent receipt still haven't heard anythingThe dishwasher still has same issues
Regards,
*** *** *** ***

I spoke to a representative at your office this morning and she advised me send you an email letting you know the case is not resolvedSamsung did send a repairman out to my home on Dec3, but he could not repair the refrigeratorHe said they would let Samsung know that the product was not able to be repaired and someone would contact me from Samsung.
I sent an email to the Samsung representative this morning and was told that they will be out of the office until Tuesday Dec 9.
The situation is by no means resolvedIt seems by replying to that email I said it was but I misunderstood thatI hope you can once again help me.
Many thanks
***
*** *** *

Samsung has contacted the customer regarding their PrinterThe customer has been set up for a refund of $under transaction * *** An agent will contact the customer regarding the refund processWe apologize for any inconveniences and delays the customer may have experienced with this
case. For further inquiries, please have customer contact Samsung at *** between the hours of 9AM and 6PM EST, Monday through Friday and refer to case * ***. Thank you

Consumer information was entered manually due to the link error.Direct contact was made to arrange refund service.Thank you

Samsung has contacted Prizelogic regarding their concernsAs per Prizelogic,
"Arial","sans-serif"">the consumer did not qualify due to the location code on their receipt reflecting an in-store purchaseSince reaching out, he has provided valid information and his gifts are being replaced with S2sWe apologize for any inconveniences and delays the customer may have experienced with this case. For further inquiries, please have customer contact Samsung at *** between the hours of 9AM and 6PM EST, Monday through FridayThank you

I am rejecting this response because:
You can close the complain, but you should know that Samsung did not "push through" anything. They gave Best Buy the wrong RA number, and were no help getting this issue resolved. It was Best Buy who pushed through the refund/exchange. And Best Buy told me that Samsung often gives out wrong RA numbers.I did not purchase another Samsung TV, I went with a different brand. Samsung has done nothing to say sorry, or apoligize for the TV not working properly for months.Thank you for your time
***

Complaint: ***
I am rejecting this response because: I was able to finally get in touch with Samsung and they said since the product is under warranty they would send someone to service it ( for the 2nd time ) to see if it could be fixedIf it was not able to be fixed they would come up with a new solutionThe service provider came on Wednesday the 8th and changed some parts to see if the issue would be solvedIt has not been solved and is still making a noise that is very loud and not and now seems to be shaking even more violently then before.
Regards,
*** ***

Upon further review of the customer’s file, the customer has been set up for compensation under transaction # ***We apologize for any inconveniences and delays the customer may have experienced with this case. For further inquiries, please have customer contact Samsung at
*** between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # ***. Thank you

Complaint: ***
I am rejecting this response because: I was on the phone with a Samsung agent when he conference called both att and direct tv to verify the status of both of my accounts
Regards,
*** ***

Samsung has reviewed Mr*** claim in regards to his refrigerator. Our system shows that the agent handling his claim made several attempts (3/13/17, 3/20/17, 3/21/and 3/22/17) to contact him to no avail. Please have Mr*** contact the agent at his earliest convenience
for further assistance on his claim. We apologize for any inconveniences and delays the customer may have experienced with this caseThank you

Samsung has contacted the customer to address their concerns regarding their Samsung refrigeratorWe apologize for the recent out of warranty repair needUnfortunately, the original 12-month Limited Warranty expired on or about 06/Respectfully, due to the age of this unit, it is not
eligible for any out of warranty accommodations, including repair service reimbursementOnce again, we apologize for any inconveniences in this matter but Samsung will not be honoring the customer’s request for reimbursementWe apologize for any inconveniences and delays the customer may have experienced with this case. For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # *** Thank you

Samsung has contacted the customer regarding their MonitorThe customer has been submitted for an exchange under transaction * *** We apologize for any
inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at *** between the hours of 9AM and 6PM EST, Monday through Friday and refer to case * ***. Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 1***, and find that this resolution is satisfactory to me