Samsung Electronics America Inc.

As courtesy to you no credit card hold was requested. Please expect additional contact from the appropriate parties once the replacement process has been completed.Thank you

Upon further review of the customer’s file, the customer is not able to provide a return tracking number for the deviceWe have confirmed that the product chas been received backOnce this has been confirmed a refund will be submitted for the customer’s orderWe apologize for any inconveniences and delays the customer may have experienced with this case. For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday. Thank you

Complaint: ***
I am rejecting this response because:
Samsung sent me a Sphone I sent it back when they asked to exchange it for a note I never received the note as promised i'm still waiting
Regards,
*** ***

We certainly understand your concern regarding this matterSamsung offers free of charge warranty charger replacements
size="3">To proceed with service, please contact us at ***

This complaint has not been resolved. Samsung seems to be dragging their feet on this issue and there has been no resolution to date. I have received automated email messages from them stating;
2/25/- "Your Exchange Request has been submitted[Ticket: ***]"
2/25/- "Your Exchange Request has been approved[Ticket: ***]"
2/27/- "Your Exchange Request has been allocated[Ticket: ***]" (whatever that means)
As wells as email from a Mr *** *** Samsung Customer Service, on 2/24, stating that he will help expedite the replacement but did not provide any further info
Bottom line is I don't know when (or if) I will receive a replacement unit and request that this complaint remain open until Samsung fulfills their responsibility as they stated they would in their response

Samsung has contacted the customer to address their concerns regarding their Samsung DishwasherWe have advised to the customer that the extended warranty group *** advised to us that in their contract agreement that in the event the product cannot be serviced, they will refund
the value of the product, but not in addition the warranty paymentThe customer understood that we could not assist furtherWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # *** Thank you

Samsung has contacted the customer to address their concerns regarding their Samsung DryerWe have advised to the customer that regrettably the information he received from our contact center is correctWe explained that the unit is far beyond the limited one-year manufacturer’s
warranty which expired approximately in 11/therefore any repair needs are the responsibility of the ownerWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # *** Thank you

Samsung has contacted the customer regarding their concerns with their TelevisionUnfortunately the customer’s Television has been out of warranty since The customer was advised any repair fees will be their responsibilityThe customer understood and released the phone callWe apologize for
any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at *** between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # ***. Thank you

Samsung has contacted the customer to address their concerns regarding their Samsung WasherSamsung has reviewed the customer’s concerns and we understand that they have a repair need on their washerWe apologize for the inconvenience for this need, however, based on the model code and
serial number provided the warranty lapsed by 12/In an effort to settle this claim, Samsung offered a one-time out of warranty accommodation covering part(s) needed for the repair leaving the customer responsible for any trip/labor feesWe have taken the liberty of updating the current work order with MrApplianceAny original Samsung part(s) come with a day warranty, upon replacementThe labor of the service provider is typically days but some have longer, the customer would have to check with MrAppliance and their policy on that topicThe warranties are based on the same symptoms, if they should change or another part(s) become involved, then coverage cannot be guaranteed We apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # *** Thank you

Complaint: ***
I am rejecting this response because:Samsung won't complete order because of their own terms of sale. I am not sure what to believe on their site anymore. From Terms or Sale:Section We value our relationship with youSection You acknowledge and agree that if you are placing an order through a website, by clicking or activating the button or hyperlink to submit your order, you are placing a legally binding offer.It seems like your interest is not for the consumer. The $certificate offered for a 'mistake' is not something I see of value being that I have to be wary of the pricing when shopping on the company site. I do most my shopping online and never encountered anything like this. At this point, the only reasonable solution is to honor the original transaction between us when I decided to click the button to submit my order
Regards,
*** ***

I am rejecting this response because:Samsung has completely missed the point of my complaint I appreciate that one out of three times wasn't charged to me however offering me the chance to pay for the current repairs is absurd I am very disappointed with the company's attempt "rectify" my issue I thank *** for his attempt to help me but this is not satisfactory! I will not be patroning this company and their terrible products in the future?

Samsung has reviewed Mr*** claim in regards to his refund. Our system shows on 5/03/a refund in the amount of $2,236.29; reference Txt# *** was issued for the unit. Please allow 7-business days after the check has been mailed to receive it. We apologize
for any inconveniences and delays the customer may have experienced with this case. Thank you

Samsung has contacted Mrs*** to verify that she received sim tray under tracking # ***--- Mrs*** stated that she did receive the sim tray but not the tool that initially came with the deviceAdvised that I would check into this and have it sent out to her. We apologize
for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at *** between the hours of 9AM and 6PM EST, Monday through Friday and refer to case#***Thank you

Samsung’s system shows that the refund was completed and released on 3/31/as previously advised. Ms*** needs to contact her financial institution to confirm the refund was issued back to the credit card on their end. We apologize for any inconveniences and delays the customer may have experienced with this case. Thank you

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meI do have a point to raise, I do not have anything to exchange so not sure why an exchange order was opened and this is an acceptable solution if I get Black large bands as I have made clear beforeI received a call from Samsung yesterday telling me the same that they only have white bands in large size, so If I receive white bands then this is not acceptableI have a black watch with black straps.
Regards,
*** *** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me; HOWEVER, I am in the process of obtaining a legible bill of sale from the merchant (***) and it could take 7-days to receive Once I receive this, I will forward.
Regards,
*** ***

Upon further review of Dr***’s complaint, our system shows another service request; reference Txt# *** was submitted on 8/22/to repair the dryer because it was not heating up correctlyThe defective parts on the unit were replaced and on 8/30/17, service was completed. Thank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case

As per Samsung E-commerce the order processed within the allotted time frame, but the product went on backorder and shipped on 2/and was delivered on 3/02.
Unfortunately, with the promotion for the Level U headphones, it was “while supplies last” and the promotion ended one the available inventory was depleted. We apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday. Thank you

Samsung has contacted the customer to address their concerns regarding their Samsung EVO SSD. We have reached out to the customer and let him know that a fix is to come real soon as some reviewer sites have already tested the fix that we are set to release and explained to the
customer how the new firmware will not negatively affect the SSDYou can view this at; http://www.pcper.com/reviews/Storage/Samsung-Magician-46-and-840-EVO-EXT0DB6Q-Fi...⇄ customer didn’t want to wait for the fix so we therefore offered a refund to which he has acceptedWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM, Monday through Friday. Thank you

Samsung has reviewed Mr*** claim again in regards to his sound bar. Per Mr*** request, the agent handling the claim will contact him via email going forward. We apologize for any inconveniences and delays the customer may have experienced with this case. Thank you