Samsung Electronics America Inc.

I will forward the phone for repairs as soon as im able The current issue is not have a phone in the interim for personal and emergency purposes But I do need this phone repaired ASAP
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me

Samsung reviewed the customers concerns regarding their RefrigeratorSamsung has approved for an exchange replacement and the customer has acceptedThe customer will be contacted by the retailer, within 5-business daysWe apologize for any inconveniences and delays the customer may have
experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # ***Thank you

Thank you for your inquiry. We certainly understand your distress regarding the functionality of your handset and apologize for any ongoing issues you may have experiencedAt this time, we would like to offer you a refund of your deviceIn order for us to proceed with the
refund, we would need the proof of purchase and retrieve the device back to our facilityPlease email us back at *** or call us at *** for further assistance.Thank you for your patience and understanding with this matter

Samsung has contacted the customer to address their concerns regarding their Samsung TelevisionWe have advised to the customer that we would not be able to honor his request for reimbursement for the remainder of the extended warrantyWe explained that the extended warranty group fulfilled the
obligation of the warranty when they provided a refund for the TelevisionWe also explained that the terms and conditions are outlined in the extended warranty contract and unfortunately we are unable to provide any accommodationsWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # ***Thank you

Samsung has attempted to contact Mr*** regarding his television. We have been unable to reach him and require more information to assist with his
issue. We apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at *** between the hours of 9AM and 6PM EST, Monday through Friday and refer to case#*** Thank you

Samsung contact the customer to address their concerns regarding their Samsung EVO SSD. We are currently in discussion with the customer in order to meet a mutually agreed resolutionWe will continue to monitor this case to ensure resolutionWe apologize for any inconveniences and
delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM, Monday through Friday. Thank you

I purchased an unlocked Sphone last year in November which stopped recognizing simcard abruptlyWhen the phone was sent for repair, Samsung repair team said that the motherboard was damaged due to water and the phone was beyond repairAlthough the phone is considered water-resistant and it was never dropped in water, the company implies that they cannot do anything because one year warranty is no longer valid in the event of such damageI have no choice but to accept the loss of $that I paid for this poor quality phone

Samsung has contacted the customer regarding their TelevisionThe customer was offered an accommodation of FOC Repair and the customer has acceptedThe customer will be
set up for repair with a technicianWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at *** between the hours of 9AM and 6PM EST, Monday through Friday and refer to case * ***Thank you

According to our files, Samsung has contacted the customer regarding the customer’s unit model # RFG297HDRS/XAA Samsung has received the estimates of damage from Mr*** and are reporting them to our insurance carrierWe have advised to Mr*** that he will be contacted by our
insurance carrier but he can reach out to us if necessary. We apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM, Monday through Friday and refer to case # ***5. Thank you

Samsung has reviewed Ms*** complaint in regards to her refrigerator. Our system shows the agent who handled the claim submitted a service request; reference Txt# *** for the unit. The agent spoke with Ms*** on 10/09/and she verified that the unit has
been repaired and is cooling well Ms*** also stated that the ASC will be coming back out to replace another part to prevent future issues. Thank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case

We appreciate your correspondence and allowing Samsung the opportunity to review your claim. We do understand your distress concerning your handset, and have taken the liberty to review your previous repair. We have been able to confirm that while the liquid indicators may
not show signs of liquid damage, there is severe corrosion to the inner workings of your devise. Unfortunately, any damage incurred through contact with water or other liquids can, and in most cases will, cause corrosion to the inner workings of the handset. Even when some functionality is retained, it generally happens that the corrosion continues to spread, causing more damage over time. In these circumstances, due to Samsung's policy concerning repair, it is no longer feasible to attempt to repair the phone because the cost associated may in most cases cost more than the actual value of the unit; consequently, the phones received in this condition into our North Texas repair facilities are shipped back to the customer unrepaired. Although, Samsung’s warranty does not cover this type of repair, Samsung can offer to repair the unit by replacing the motherboard (as well as address the fingerprint scanner issue) with a repair cost applied. The full cost for repair would typically range from $300-$350.00, however, we will offer a one-time discounted rate of repair and provide service at the rate of $150.00. If you would like to proceed with the repair please contact Samsung Customer Support directly at ###-###-####, refer to the new Service Ticket # 4*** and make payment for the repair. Once payment is made a new UPS E-label will be emailed to you for shipment of your unit back to Samsung. Should you decline this offer Samsung would have to refer you to your Service Provider for possible resolution. Thank you

Samsung has contacted Mr*** regarding his concerns with his refund. The customer has been advised that refund was attempted but there is a block from his bank from the dispute that was placedThe agent advised Mr*** that once the dispute is removed we would be able
to process the refund. The customer stated he was advised by his bank that the dispute has been removed. The agent advised Mr*** that his claim would be forwarded to the correct team that will be processing the refund and as long as there is no blocks with his bank it will be processed. Mr*** understood and requested to be contacted if the refund is declined by his bank. We apologize again for any inconveniences and delays the customer may have experienced with this caseThank you

Complaint: ***
I am rejecting this response because:I called support and they remote accessed my phoneThe tech said the programs could not be uninstalled
Regards,
*** ***

Samsung tries to accommodate our consumers with a resolution to the best of our ability on a case by case review. However in Mrs*** case, based on the information she provided and in conjunction with what we have in our system, it shows that the unit has been out of warranty for over years and would not be eligible for an accommodation. The agent who handled the claim spoke with Mr*** on 7/26/and advised him again that unfortunately Samsung will not be able to provide an accommodation for the unit. Mr*** was previously advised that since the unit is out of warranty he can seek a service provider outside of Samsung to repair the unit. Samsung’s stance remains the same. Regrettably, no accommodations will be made for this claim. We apologize for any inconveniences and delays the customer may have experienced with this case. Thank you

Samsung has attempted to contact Mrs*** regarding her concerns with her washer. Unfortunately after several attempts on 1/24, 1/27, & 2/the agent has not been able to get in touch with the customer. Please contact the agent that is working on your claim for further
assistance. When calling/emailing please reference claim# ***. We apologize for any inconveniences and delays the customer may have experienced with this caseThank you

The day after our Revdex.com complaint, Samsung called and verified that we had complained to the Revdex.comThey mailed us the rebate request formWe will follow the instructions to buy a new washer with our money and destroy the old washerWe are to then mail the rebate with proof of purchase to Samsung and await a checkSamsung will pay up to a certain amount, but if the new washer costs less than that limit, that is all they will pay usSo thanks to Revdex.com it looks like we will get some of the money we spent for the defective washer back

Complaint: ***
I am rejecting this response because:
I know why they rejected itBottom line is I did purchase a qualifying phone they were missing the third page to the receiptThey notified me once that something was missing why shouldn't I expect them to notify me a second time if they still do not have the full receipt? It says it takes to weeks just to process how on earth is that they're missing somethingAnd if they were missing something then why would it take them to weeks? If they were missing something why wasn't it denied right away when I would've had time to resubmit the whole receipt?
Regards,
*** ***

Complaint: ***
I am rejecting this response because:
They haven't resolved it yet because I contacted *** *** and they said the confirmation isn't pulling up anything for a replacementI will wait for a confirmation from them, with a time and date of the exchange.
Regards,
*** ***

Upon further review of the customer’s file, the customer has been requested to submit their purchase receipt for further accommodationsWe are waiting for the customer’s responseWe apologize for any inconveniences and delays the customer may have experienced with this case. For further inquiries, please have customer contact Samsung at *** between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # ***Thank you

Samsung has contacted the customer regarding their concerns with their washer. Customer states that she is not happy with the rebate optionThe customer states that she does not want to go with the repair option because something more could go wrongI advised the customer that if she is not
comfortable with the machine she may want to go with the rebate optionThe customer states that she does not think that she should have to purchase the washing machine firstAdvised the customer that this is what a rebate consist ofThe customer agrees in the end to proceed with the repair optionSet the customer up for a repair in TMS. We apologize for any inconveniences and delays the customer may have experienced with this case. For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9am and 6pm EST Monday thru Friday and refer to claim # ***. Thank you