Samsung Electronics America Inc.

Samsung apologies to Ms*** for the delay in processing her refund in a timely manner. Upon further review of Ms*** claim, our system shows a Refund Payment Requested e-mail was sent to Ms*** email today 5/23/17, informing her the refund is being processed. The check is scheduled in the system to be issued on 5/25/to be mailed to the address on file Please allow 7-business days after the check has been mailed to receive it. We apologize for any inconveniences and delays the customer may have experienced with this case. Thank you

Samsung has reviewed Mr*** claim in regards to his rangeOur system shows the agent handling his claim spoke with him on 4/27/and he informed them that the range has a stain around the burnerMr*** stated that he was advised that he had cosmetic damageThe agent reviewed the
notations and the photos on his file which concluded the unit has been deemed physically damagedThe agent advised Mr*** that he was advised correctly and the cosmetic damage/physical damage to the unit voids the warrantyMr*** stated that he spilled something on the unit and he has not able to clean itThe agent reviewed the user’s manual advised Mr*** to use the ceramic cleaner and follow the steps in the user’s manual to prevent the cook top from getting damaged. Due to the physical damage to the unit, no accommodations will be made for this claim. We apologize for any inconveniences and delays the customer may have experienced with this case. Thank you

We appreciate your correspondence and allowing Samsung the opportunity to review your claim
After review of your claim it appears you
have been extended the only available option Samsung has to offer which is evaluation of your product to determine resolution regarding service. As per warranty physical damage is typically not covered under the Samsung Standard Limited Warrnaty regardless of advertisements assosicated with the productSamsung does not produce the commercial advertisement for this device, as it is created specifically by the carrier in which it was manufacturered for
To resolve this matter please provide the requested information so that a label can be provided in order to ship the device to SamsungOutside of evaluation, if insurance was purchased for the device Samsung must refer you to the carrier directly for resolution
Thank you

Samsung has contacted the customer regarding their refrigeratorThe customer has confirmed the issue has been resolvedWe apologize for any inconveniences and
delays the customer may have experienced with this case. For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # ***. Thank you

Samsung is providing a one time free of charge repair of the device as a courtesy to the consumer. A prepaid UPS mailer has been shipped for the retrieval of the device. Once received, the product will be repaired within 5-business days after the receipt of the product, as stated in
the Samsung limited warranty. Best Regards, Samsung Electronics America

Samsung has followed up with the customer regarding their refrigeratorThe customer has confirmed he has been set up with service and we apologized for the
time frame due to some discrepancies in the warrantyWe apologize for any inconveniences and delays the customer may have experienced with this case. For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # ***. Thank you

We appreciate your correspondence and allowing Samsung the opportunity to review your claimOur records indicate the replacement cradle was prepared for outbound shipping as of 4/14/16. The item will be shipping out today Friday, 4/15/via UPS tracking #:
*** Two business day delivery. You may track delivery of your package at *** Thank you

Samsung works with the Revdex.com in trying to accommodate our consumers as best as we can through their claims. Samsung is happy to hear that your claim was resolved and your satisfaction with the Revdex.com has been accepted. We apologize for any inconveniences and delays the customer may have experienced with this caseThank you

Samsung has contacted the customer regarding their televisionThe customer has been offered a refund and has accepted under transaction # ***We apologize for any inconveniences and delays the customer may have experienced with this case. For further inquiries, please have customer
contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # ***. Thank you

Complaint: ***
I am rejecting this response because:
Reasons -The first sentence doesn't make senseThe last two words of that sentence seem to be a random thought added on to what has already been saidAs I stated, I don't care what the "Location Code" indicatesI had no control over where that "Location Code" came from, other than making my purchase at the appropriate location, which was ***, which I did in fact doI purchased the phone from *** and the phone was shipped to me via ***Likely, the "Location Code" cross-references to somewhere in the NorthEast United States (Pennsylvania, New Jersey, New York, etc)I can assure you that I did not drive from *** **, to the Northeast US just to purchase a Samsung Galaxy SEdge at some random locationI was sitting at my desk, using the internet, purchasing a Samsung Galaxy SEdge from ***I have attached the customer receipt from *** *** for referenceYou will see that Overnight Shipping via *** is included on the receiptThis receipt arrived with the phone, in the *** boxIt looks like I was assigned a repair ticket number? I didn't ask for a repair because nothing is brokenI asked for the correct promotional item to be provided to me
Regards,
*** ***

Complaint: ***
I am rejecting this response because:
Samsung is no longer honoring what they saidThey have made no attempts to get me my replacementSamsung is now trying to change everything we agreed tooThey now want me to send in the device so they can issue a refundThat is unacceptable bacause they want me to send in ny device before they send me a check causing me to loose all my files and leaving me at there mercy as to when I will get my refund
Regards,
*** ***

Samsung has reviewed Mrs*** claim in regards to her dishwasher. The agent handling her claim advised Mrs*** that we need some type of documentation that shows that the unit was new when purchased with the home. Mrs*** informed the agent on 2/22/that she was going
out of the country for weeks and she will follow up with the agent once she returns. Upon Mrs*** return, she can email the agent at *** the required documentation to proceed with the claim. We apologize for any inconveniences and delays the customer may have experienced with this case. Thank you

As per Samsung E-commerce unfortunately the item that was ordered a UHD Blu-ray disc player is not currently in stock. We understand that the messaging on the site may be saying in stock and we do apologize, we are working to have that corrected. We apologize again for the
inconvenience and the customer will receive updates when the unit becomes available. We apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday. Thank you

Samsung has reviewed *** *** complaint in regards to a refund for his television. Our system shows a refund check in the amount of $3,139.24; reference *** *** was issued on 11/14/for the unit. Please allow 7-business days after the check has been mailed to
receive it. Thank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case

Complaint: ***
I am rejecting this response because:
I submitted complaint *** on 6/30/I am sending this email to request that you re-open the complaint, as Samsung has not fixed the issueOn 7/5/2017, Samsung issued a receipt for product returnI shipped this on 7/7/and it was received at the facility on 7/11/via UPS tracking number ***On 7/24/2017, I called Samsung to inquire about my new watchI was informed that they were inspecting the watch and that it would take to business days to processI don't understand why this took so long, as the office of the president already promised a new watch would be shipped once it was received in the warehouseOn 7/27/(days after I shipped the product and days after my original complaint), I received the new watch via UPS tracking ***I tried to call *** yesterday to get the watch hooked back up to the cellular network, but they were closedI called today and successfully got it hooked back up to the systemHowever, I noted with the *** rep that it looked old and dirty, so I made sure to ask if the IMEI was different, which it wasWhen it hooked up, it immediately started overheating again while I was on the phone with the *** repShe looked up the IMEI and said it was a refurbished watchSo, now I have a second watch that is overheating and it is obviously a watch that was someone else's problem before mePictures of the second watch overheating are attachedIf you want original pictures of the other watch overheating, I have those tooI am done with thisI want them to take the watch back and compensate me for all the financial damage I have incurred, including the contract cancellation fees with ***So, the total damages to date are the $I reported back on 6/30/plus another $for this month and $for my contract next month (as it will take that long to resolve the complaint) since I paid *** again this month for a service that I again wasn't able to useIt took Samsung almost days to resolve this complaint and then they gave me a used watch with the exact same problemI am done trying to get a working watch from them, as they obviously don't want to do thatPlease just get me my money back
Regards,
*** ***

Samsung has attempted to contact the customer on the phone number that is on file, unfortunately when calling the number we are getting a message that the number is not in serviceAn email was sent to the customer advised that their unit has been determined to be physical damage by the Samsung
product support team. Samsung as investigated this type of claim and results of testing show a unit will not display this type of damage if there was no impact or pressure prior to the crack developingWarranty is void when there is any physical or cosmetic damage per the Limited Warranty. We apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at *** between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # ***. Thank you

We appreciate your correspondence and allowing Samsung the opportunity to review your claimUnder the coverage section of the Samsung Standard Limited Warranty liquid damage is not covered. If liquid damage was found during evaluation this would indicate that at some
point the product was in contact with some form of liquid and the contact was too severe, or the product was not sealed properly. Unfortunately, any damage incurred through contact with water or other liquids can, and in most cases will, cause corrosion to the inner workings of the device. Even when some functionality is retained, it generally happens that the corrosion continues to spread, causing more damage over timeAlthough warranty is void based on the conditions of the product, Samsung will authorize warranty service for your Gear FitThe product will need to be returned to Samsung using the new UPS E-label that has been emailed to youReference Ticket #: *** Thank you

Upon further review of the customer’s file, there isn’t an issue with the dryer and the dryer will not be replacedUnfortunately, no accommodations will be made regarding the dryerWe apologize for any inconveniences and delays the customer may have experienced with this case. For further inquiries, please have customer contact Samsung at *** between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # ***. Thank you

Samsung has contacted E-Commerce regarding the customer’s concernsAs per E-Commerce, we informed the customer via phone on 1/20/2017, we need a current shipping address per customer’s requestThe customer was also emailed for the current shipping address, we are waiting on a responseWe also
informed the customer if the product is attempted times for delivery it will be returned to the Fulfillment Center and a full refund will be issuedWe apologize for any inconveniences and delays the customer may have experienced with this case. For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday. Thank you

Complaint: ***
I am rejecting this response because:
I notified the company as per their policy as stated under warentee repair that if I was disappointed with their product or that it had a defect to contact them immediately I did so and notified the first person I spoke to of the crack near the home button which happened over nightAfter all that time I was later contacted and told the item was deemed "physical damage" and that I would have to pay to get it repairedAfter doing some Web searching I found that this is not the only product that this will happen toSamsung on each issue tries to get the customer to pay for the repair of each device almost at cost for a new one I will post some links.http://forums.androidcentral.com/samsung-galaxy-note-3/330684-samsung-gala...⇄ /> Regards,
*** ***