Samsung Electronics America

Dear Mr [redacted] , We apologize for any inconvenience you have experiencedWe were also unable to locate any previous communication with our customer service with the information you have provided Please provide a the name under the account, phone number used , email address used, customer service ticket reference number, model and serial number so that we may better help youWe understand your frustration and apologize for delay and look forward to helping you We apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday Thank you

Samsung has contacted the customer regarding their washerThe customer has been set up for a refund under transaction # [redacted] We apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Samsung has contacted the customer regarding their battery & charge issue for the Note The customer has been set up for an exchange for the battery and chargerWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Samsung has reviewed Mrs***’ claim in regards to her Galaxy Sphone Our system shows an exchange request; reference Txt# [redacted] was submitted to exchange the device The agent who handled the claim contacted Mrs*** on 7/24/to advise her that the exchanged device was in transit We apologize for any inconveniences and delays the customer may have experienced with this case Thank you

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com:Please read below Re: complaint ID [redacted] I have e-mail MrAndrew L at Samsung in the Ridgefield Park, New Jersey office asking him if the television was tested before they send it to meBut he did not answer my questionSo far I do not have a delivery date and no one from Samsung has contacted me as to when I can expect deliveryIf the second television is damaged again because no one took the time to test it first then I will file a formal complaint against Samsung with the Court in [redacted] for damages and for court feesThis has been going on now for one monthIt should not take that long to resolve this issueThank You [redacted]

Samsung's only available option is to provide refund for the product, or have the phone returned for yet another repair attempt by contacting Samsung Customer Support at [redacted] and creating a new Service Ticket There is no option available for replacement If refund is accepted please return the phone and proof of purchase receipt in the [redacted] premailer box already deliveredIf insurance was purchased through the carrier, contact may be made to them directly for replacement optionsSamsung has provided all available options for resolution, and would consider this matter closedThank you

Complaint: [redacted] I am rejecting this response because: Dear Samsung USA The issue I understand about the water damage was the fact that the facility said they couldn't even fix my screen or for that matter my phone thus giving me NO option to pay for the liquid damage or the cracked screenFor background, I came in to fix a damage screen, but the facility said they couldn't fix the screen because they felt the water damage my phone suffered (which btw , my phone still worked fine even with this water damage) was the cause they couldn't futher fix itEither they were lazy to give me an option to fix the water damage , or their policy on not fixing the maini issue I came in, which is the screen is flawed I am asking for a refund of the service assessment fee, whcih for a billion dollar company, $is not much I could go further and go a legal route and ask for time wasted for the facility preventing me from having a phone for the last week, but I chose to basically think this was a fare compromise Regards, [redacted] ***

Samsung has contacted the customer regarding their televisionUnfortunately, the customer’s request for an exchange cannot be accommodated as the limited warranty is a service repair warrantyThe customer was advised to proceed with service of their televisionThe customer has been set up for repair under transaction # [redacted] We apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday refer to case # [redacted] Thank you

We appreciate your correspondence and allowing Samsung the opportunity to review your claimPlease provide a copy of the deductible cost and receipt for the screen protector Send this information to [redacted] Thank you

Samsung has contacted [redacted] regarding the customer’s concernsAs per [redacted] , the customer is outside the day return policy for carrier specific devicesThe customer was advised to contact technical supportWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Samsung has advised Mr [redacted] that we do not reimburse for out of warrant repair costs Unfortunately no further accommodations can be made at this time We apologize for any inconveniences and delays the customer may have experienced with this case Thank you

Samsung has reviewed Ms [redacted] claim in regards to her refrigerator Our system shows the agent who handled her claim submitted a FOC (Free of charge) service request; reference Txt# [redacted] for the unit The service was completed on 6/02/on the unitWe apologize for any inconveniences and delays the customer may have experienced with this case Thank you

Samsung has contacted the customer to address their concerns regarding their Samsung Refrigerator water filterWe have offered the customer a $gift card to purchase a new filter through LowesThe customer has accepted our resolutionWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

As per Prizelogic Mr [redacted] has not been rejectedThe submission is still in appeal as the IMEI that Mr [redacted] provided does not match any approved IMEI provided by Samsung for this promotion If Mr [redacted] can please provide the IMEI for validation again we can research this further We apologize for any inconvenience and delays the customer experienced with this case For further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through FridayThank you

Samsung has contacted the customer regarding their WasherThe customer has been offered a refundWe are waiting for the customer to submit their purchase receipt for possible accommodationsWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

I am rejecting this response because: I have spoken with someone from the companyWhy is there no record I am not sureI have also spoken with T-Mobile regarding this issue as wellI wasn't given any information regarding sending the device in for repair or anything of the nature

Complaint: [redacted] I am rejecting this response because: why should’t I file dispute you guyz are trying to scam me and I do not do anythingWhy the hell you didn’t refund my moneyIts been one monthYou think this is a jokeI will file a legal complain against you since you wasted my time and energy Regards, [redacted]

Complaint: [redacted] I am rejecting this response because: [redacted] had nothing on their website to enable me to apply for restitutionI was contacted by a Samsung representative who, once again, refused to support their productI was left in limbo until, by chance, I walked in to an [redacted] brick and mortar storeI related my problem to the attendant who kindly overrode [redacted] return policy and issued me a replacementWhile I was made whole by [redacted] , Sumsung remains derelict in their obligation to support their product and should be put on notice that this action is not acceptable Regards, [redacted]

Complaint: [redacted] I am rejecting this response because: The business seems to have sent a template response (does not even mention my name or issue).Furthermore, it does not provide any guidance or timeline on how/when they would resolve this issue.I would not consider this as a valid responseI would request the business provide detailed concrete responseThanks Regards, ***

Complaint: [redacted] I am rejecting this response because: I am sure that Samsung did not even read my complaint, nor did they respond properly to address MY concernThey said that " As per [redacted] , the customer was provided with a promotion code for the amount of the productThe promotion code was provided on 9/13/2016." I complained about the order I placed on 11/8/2016, so I have no idea whatsoever Samsung was talking about regarding 9/13/Was that reply even for me? I also have not received any promotion code Samsung mentionedSo neither the statement about the promo code nor the date was correct in Samsung's reply Regards, ***