Samsung Electronics America

Samsung tries to accommodate our customers with a resolution to the best of our ability on a case by case review However in Mr [redacted] case, he was previously advised that based on the information he provided and in conjunction with what we have in our system (reference repair Txt# [redacted] ), the unit was deemed physically damaged which voided the warranty Samsung’s stance remains the same Due to the unit being deemed physically damaged, no accommodations made for this claim Thank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case

Samsung has contacted the customer regarding their washerThe customer has been set up for service under transaction # [redacted] and we apologized for the service delay due to overbookingThe technician will contact he customer to schedule an appointmentWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Complaint: [redacted] I am rejecting this response because: We have called several times to finalize the businesses refund proposal They either do not call back or call back and if I do not answer they leave a message and ask me to call back When I call back they once again do not answer I would like someone to call me in the morning and not just before they are closing for the day so I can get this completed At this time I am without a refrigerator This goes back once again to poor customer service and the reason for my initial complaint I will be grateful to have this resolved and have no further dealings with this company [redacted] Regards, [redacted]

Samsung has contacted the customer regarding their microwave ovenThe customer has been offered a refund and the customer has accepted under transaction # [redacted] .We apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Complaint: [redacted] I am rejecting this response because: At this point, the matter has not been resolvedWe may have reached a resolution, but it has only been initiated and not fully resolved as of yetThe response you received was correct in that we did return the tablet once again but the tablet was received back with no repair having been done, that was stated on the repair form, and having the same issues as when we sent it in the first and second timeSo, to conclude, at this point in time we have a product that does not correctly work, under warranty, and have been working to resolve the situation with Samsung, for quite some timeThey will have to fully resolve this issue before I will state that resolution to the issue has been made and right now, I'm in the same state I was when I originally made this Revdex.com complaint or weeks previous Regards, [redacted]

We appreciate your correspondence and allowing Samsung the opportunity to review your claimAs a one-time courtesy Samsung has authorized repair of the scratched LCDPlease ship the phone using the UPS E-label emailed and refer to Service Ticket #: [redacted] Please note that Samsung does not manufacture screen protectors This item can only be found via a third partyThank you

Upon further review of Mr [redacted] claim, our system shows that the promotion code group will have a new code generated for him Please advise Mr [redacted] that the turnaround time for a customer to receive a replacement code is within 3-business daysWe apologize for any inconveniences and delays the customer may have experienced with this case Thank you

We certainly understand your concern regarding this matterSamsung offers free of charge warranty charger replacementsTo proceed with service, please contact us at [redacted]

Complaint: [redacted] I am rejecting this response because: I did receive a phone call on October 20, as well as your response on October here on Revdex.com, stating that I would receive the refund withing to daysThe 14th day is tomorrow, and I have not received the refundsI have called and left messages this week, and still I have not received a call back, email, or responseI would like my refund like you stated within the days, but once again (for the 6th documented times) I have not recieved the refund with in the days that was statedThis has been ongoing that I would receive my refund since your email stating "Your refund was shipped on 9/29/at 4:PM EST." That doesnt even count how long it has been since you recieved the Samsung Active phone (Which was in the fist week of Aug) Please Expidite my Refund Regards, [redacted]

Samsung has attempted to contact Ms [redacted] at [redacted] but to no availMore documentation is required in order for Samsung to review the claim any furtherPlease have the customer contact Mr [redacted] @ [redacted] so that we may assist We apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday and refer to case [redacted] Thank you

We appreciate your correspondence and allowing Samsung the opportunity to review your claim We do apologize for any inconvenience with return of your product Our records indicate the product was delivered as of 3/30/to the address provided in your claim ticket Please reference UPS Tracking #: [redacted] Thank you

We appreciate your correspondence and allowing Samsung the opportunity to review your claimIf phone parts are missing, or the phone is damaged it will need to be shipped to Samsung’s repair facility for repairUnfortunately, Samsung does not ship parts to consumers for replacementSamsung cannot warrant the exchange of your phone, however, to process a new service ticket for repair please contact Samsung Customer Support at [redacted] A courtesy request to expedite shipping and repair service can be madeThank you

Samsung has contacted the customer regarding their RefrigeratorThe customer was offered repair from another ASC and the customer accepted under transaction [redacted] We apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday refer to case [redacted] .Thank you

Samsung as a courtesy will evaluate your product and determine the appropriate resolution to this issuePlease take advantage of the free shipping instrument that will be provided for the return of your productShould you require additional service in the future please cotnact us at [redacted]

Samsung has reviewed Mrs [redacted] claim in regards to her washer Our system shows the agent handling her claim made several attempts to contact her but have not been able to reach her The agents’ last attempted call was on 4/04/17, leaving another voice message with their contact information requesting Mrs*** to return the call Please have Mrs*** contact the agent if she still needs assistance with the claim We apologize for any inconveniences and delays the customer may have experienced with this caseThank you

Complaint [redacted] I am rejecting this response because: I am not sure if my complaint was actually read because it clearly states that my phone has been fixed (actually I had to mail my phone in to get a refurbished one from my warranty company in exchange for my defective phone)A prepaid mailer and offer to review it and tell me the damage is my fault will not be helpful to any degree.I know Samsung is a large company and there is a lot of legal jargon tossed in fine print to make it almost impossible for anything to actually be a defect of craftsmanshipIf it's broken, it should be Samsung's responsibility, not the extra warranty I purchased and had to pay a steep fee to useThe person I talked to on the phone from Samsung told me you'd take a look at it and I may possibly get a phone back (or replacement) in a couple of weeks after inspection but chances are I'd be charged because of the device not workingThis is unacceptable for two reasonsFirst, who could live without their phone for that duration of time? Specifically those like me who use it constantly for work? And secondly, I am not afraid to admit things when I'm wrong or if I accidentally do somethingMy brand new phone, that was in a case and under a screen protector, one that has never been dropped or put under water, or given to kids or anyone else to use, has no business being broken or damaged over the course of a standard year purchase agreement, much less the few days I had the phone If you're saying something inside the phone can break without there being ANY signs of exterior damage to the phone, the case, or the screen protector by simply putting it in my pocket during the day, then it's a defect in qualityNo phone should simply breakAnd just to be even more clear - my job is an at-home software developerI'm not out there doing manual labor-type jobs where things could be crushing my leg or anythingI sit at home at a computer deskIt's a pretty basic situationIf it weren't for this, I might agree that I probably did something that caused the phone to breakHowever, in the few days I had the phone I know how I handled itIf any other product broke under these conditions, I'd return it to the store and they'd gladly fix itPhones simply should not stop working under useI've never, ever, had a phone of mine break for any reason and I've stuck with Samsung phones for the past few rounds of phone upgradesThe screen itself wasn't scratched and wasn't crackedThe case of the phone wasn't scratched, dented, or broken anywhereAll that that could be seen was a flicker on the LCD before it turned blackThe phone continued working in the background as I heard all the facebook, email, phone call, and SMS notifications but the screen stopped workingLack of a better analogy, that's like saying I bought a new car and in less than a week the engine has a crack in it or some wiring isn't rightThe car has never been in an accident but there is something mechanically broken with itI would not be responsible for breaking my engineThings should not break under expected use, especially considering how new it wasIt's not even one of those situations where the charger port got loose (which they ALWAYS tend do do after plugging in the charger over and over after a year of usage)Short of taking the glass off my phone and hitting something inside with a sharp object, or learning magic that allows me to move things with my mind, I don't see how a protected phone could ever break like this.Unfortunately I do not have have the phoneThe phone is at Tmobile's warranty center because the person I called at Samsung told me it could take a couple weeks and Tmobile's warranty program got me a replacement phone within business daysWith the new phone I bought a new screen protector and even a bullkier case, all things that never should have had to happen Regards, [redacted]

Samsung has reviewed Mr [redacted] claim in regards to his [redacted] *** order Our system shows the agent who handled the claim spoke with Mr [redacted] on 4/21/and advised that unfortunately Samsung does not have control over [redacted] merchandise The agent tried to assist him by contacting [redacted] *** on his behalf but was not able to get through to them The agent advised the Mr [redacted] will need to speak with the [redacted] *** center for information related to his order We apologize for any inconveniences and delays the customer may have experienced with this caseThank you

Samsung had the opportunity to repair my phone but failed to do soI elected to have sprint repair the device, sending it no another state for weeks at a time multiple times is unacceptableDisrupting my life and preventing me from using a service I pay for on top of the continuously poor responses from samsung's customer service people has lost them a customerI purchased the device so I can communicate, something I am unable to do during the multiple weeks the device is sent to another state for repairsAfter this experience I believe next time I will purchase an apple productIf this problem had occurred with an iphone I would have a replacement on the same day

Samsung has contacted E-Commerce regarding the customer’s concerns, As per E-Commerce, the return shipping lable was sent to the customer’s email address on 1/24/We apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday Thank you

Unfortunately, there was a pricing error on Samsung.com, occurring for much of the day on Sunday, May The price of the [redacted] television was incorrectly displayed at $100, when the correct price was $ We regret and apologize for this error; unfortunately, we are not able to process the order you placed at the $price We would, however, like to give you a $eCertificate good toward your next purchase on Samsung.com In the terms of sale section it states: Prices do not include shipping and handling, expedited service, or sales taxes, if applicable, which will be added to your total priceYou are responsible for any shipping and handling charges and state and local sales or use taxes that may apply to your orderIf the price of a Product is obviously incorrect, regardless of whether it is an error in a price posted on the DR Commerce Solution or otherwise communicated to you, then we reserve the right, at our sole discretion, to cancel your order and refund to you the amount that you paid, regardless of how the error occurred" We at Samsung appreciate your business, and we sincerely hope that this situation doesn’t deter you from continuing to purchase products of the Samsung brand Again, we sincerely apologize for the incorrect information posted on our website