Samsung Electronics America

Samsung as a courtesy will evaluate your product and determine the appropriate resolution to this issuePlease take advantage of the free shipping instrument that will be provided for the return of your productShould you require additional service in the future please cotnact us at [redacted]

Samsung has reviewed Mrs [redacted] claim in regards to her washer Our system shows the agent handling her claim made several attempts to contact her but have not been able to reach her The agents’ last attempted call was on 4/04/17, leaving another voice message with their contact information requesting Mrs*** to return the call Please have Mrs*** contact the agent if she still needs assistance with the claim We apologize for any inconveniences and delays the customer may have experienced with this caseThank you

Complaint: [redacted] I am rejecting this response because: They have no proof of mailing a check and the date they have on record is already weeks after their promised delivery dateThey made no effort to escalate the issueTheir email to me did not seem sincere and they did not provide any assurance that I would have my problem resolved in a timely mannerIf they really want to keep their customers, especially after the exploding Galaxy Sphonesthey need to be more prompt with their resolutions and not just reply to messages after the Revdex.com sends them a letter.Their email response can be seen below: [redacted] "Hello ***, Thank you for your inquiryYour check was sent out a few weeks agoIf you still have not received it please confirm your mailing addressIf necessary, we will happily provide you with a reissued checkIf you have any questions please do not hesitate to ask.Thank youSamsung Tier II Promotion Support" [redacted] Regards, [redacted]

Unfortunately, there was a pricing error on Samsung.com, occurring for much of the day on Sunday, May The price of the [redacted] television was incorrectly displayed at $100, when the correct price was $ We regret and apologize for this error; unfortunately, we are not able to process the order you placed at the $price We would, however, like to give you a $eCertificate good toward your next purchase on Samsung.com In the terms of sale section it states: Prices do not include shipping and handling, expedited service, or sales taxes, if applicable, which will be added to your total priceYou are responsible for any shipping and handling charges and state and local sales or use taxes that may apply to your orderIf the price of a Product is obviously incorrect, regardless of whether it is an error in a price posted on the DR Commerce Solution or otherwise communicated to you, then we reserve the right, at our sole discretion, to cancel your order and refund to you the amount that you paid, regardless of how the error occurred" We at Samsung appreciate your business, and we sincerely hope that this situation doesn’t deter you from continuing to purchase products of the Samsung brand Again, we sincerely apologize for the incorrect information posted on our website

Samsung had the opportunity to repair my phone but failed to do soI elected to have sprint repair the device, sending it no another state for weeks at a time multiple times is unacceptableDisrupting my life and preventing me from using a service I pay for on top of the continuously poor responses from samsung's customer service people has lost them a customerI purchased the device so I can communicate, something I am unable to do during the multiple weeks the device is sent to another state for repairsAfter this experience I believe next time I will purchase an apple productIf this problem had occurred with an iphone I would have a replacement on the same day

Samsung has contacted E-Commerce regarding the customer’s concerns, As per E-Commerce, the return shipping lable was sent to the customer’s email address on 1/24/We apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday Thank you

Samsung has contacted the customer to address their concerns regarding their Samsung TelevisionWe have advised to the customer that unfortunately due to the length of time the unit has been out of warranty, there are no accommodations availableWe see that the customer states that they are having an issue with capacitorsAny obligation that we had in regards to the capacitor issue expired in September We apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Samsung has contacted Prizelogic regarding their concernsAs per Prizelogic, "Arial","sans-serif"">the customer qualified for this rebate, the customer will be contacted and manually added to receive the rebateWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through FridayThank you

Samsung has contacted the customer regarding their RefrigeratorA Samsung Representative has explained that the customer is OOW and will be responsible for the repairsWe apologize for any inconvenience and delays the customer experienced with this caseFor further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday and refer to case# [redacted] Thank you

Dear Mr [redacted] : Thank you for contacting the Samsung Electronics America, Office of the President Positive feedback regarding our products and service is greatly appreciated Thank you for your business and continued faith in our brand! However in regards to your request for an exchange, we sincerely apologize if you misunderstood our last response to you in this matter Regrettably, E-Commerce has denied your request to exchange the Note Gear VR for the Note Gear VR; this is not an option being offered to our customers Thank you for being a valued Samsung customer and again we apologize for the inconvenience you experienced with this caseSincerely,Samsung Office of the President

Samsung has contacted Prizelogic regarding their concernsAs per Prizelogic, the customer was approved on our end, but rejected by [redacted] for no CTN activity matchI will forward their information to [redacted] for further investigationWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday Thank you

Samsung has contacted the customer regarding her concerns with her televisionMs [redacted] was offered a free of charge repair for 2/ We apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday and refer to case# [redacted] Thank you

Samsung has reviewed Mr [redacted] claim in regards to his phone Our system shows on 4/18/the device was repaired and shipped back to the address on file and the UPS tracking# [redacted] , shows the device was delivered on 4/19/ We apologize for any inconveniences and delays the customer may have experienced with this case Thank you

Samsung tries to accommodate our customers with a resolution to the best of our ability on a case by case review However in Mr***’ case, the images he provided for evaluation of the unit deemed that it had been physically damaged Mr [redacted] has been advised that this type of damage is not covered under the manufacturer’s warranty and was offered OOW (out of warranty) service If the offer is accepted, Mr [redacted] would be responsible for the repair cost for OOW service Regrettably, Samsung’s stance remains the same Due to the physical damage to the unit, no accommodations can be made for this claim If Mr [redacted] would like to proceed with OOW service, please have contact the agent assigned to the claim or Samsung customer service for further assistance Thank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case

Samsung has contacted E-Commerce regarding their concernsAs per E-Commerce, the customer was refunded on 3/11/We did not have a comparable model to provide, so we refunded in fullWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday Thank you

According to our files, Samsung has contacted the customer regarding the customer’s unit model # UN60F7100AFXZASamsung has advised to the customer that upon review of the repair history our product support team have offered repair recommendationsThey feel confident that the customer’s concerns can be addressed by warranty repair serviceTherefore, in full support of our one-year limited manufacturer’s warranty we have offered the customer repair serviceUnfortunately, at this time the unit is not eligible for an exchangeWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM, Monday through Friday and refer to case # [redacted] Thank you

Samsung has reviewed Mrs [redacted] complaint in regards to her Gear Fitwatch Our system shows the agent handling the claim submitted an exchange request; reference Txt # [redacted] on 9/29/to exchange the defective device A UPS E-label; reference tracking # [redacted] was emailed Mrs*** in order to ship the device in to be exchanged Mrs*** was advised that once the original device is received, the replacement device will be shipped to her Please have Mrs*** send in the defective device at her earliest convenience in order to proceed with the exchange We apologize for any inconveniences and delays the customer may have experienced with this case Thank you

Samsung has reviewed Mr [redacted] complaint in regards to returning his phone for a refund Our system shows an E-Commerce agent contacted Mr [redacted] via email and informed him that a request for a return label was sent to the Returns Team however it was not 100% guaranteed that the warehouse will accept the package The agent advised Mr [redacted] reply to the email if he needs further assistance Thank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case

As per Samsung E-commerce unfortunately the item that was ordered a UHD Blu-ray disc player is not currently in stock We understand that the messaging on the site may be saying in stock and we do apologize, we are working to have that corrected We apologize again for the inconvenience and the customer will receive updates when the unit becomes available We apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday Thank you

Samsung has reviewed Mr [redacted] complaint in regards to purchasing Premium Care for his phone Our system shows that as of August 31, 2017, Mr [redacted] is currently enrolled in coverage for $a month Thank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case