Samsung Electronics America

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: The response is not accurate As I previously stated, *** had not contacted me at any time nor left me any messages I suppose I would be very hard to get in touch with if they never dialed my number I did finally call *** myself and spoke with the store manager They took my information and called me back the next day the refrigerator was ordered and finally delivered this process was awful Regards, [redacted]

Complaint: [redacted] I am rejecting this response because: They have no proof of mailing a check and the date they have on record is already weeks after their promised delivery dateThey made no effort to escalate the issueTheir email to me did not seem sincere and they did not provide any assurance that I would have my problem resolved in a timely mannerIf they really want to keep their customers, especially after the exploding Galaxy Sphonesthey need to be more prompt with their resolutions and not just reply to messages after the Revdex.com sends them a letter.Their email response can be seen below: [redacted] "Hello ***, Thank you for your inquiryYour check was sent out a few weeks agoIf you still have not received it please confirm your mailing addressIf necessary, we will happily provide you with a reissued checkIf you have any questions please do not hesitate to ask.Thank youSamsung Tier II Promotion Support" [redacted] Regards, [redacted]

Upon further review of the customer’s file, [redacted] has been in contact with the customer regarding their concernsAccording to the customer, the [redacted] code that she was provided was redeemed and that she has been unable to access the account because of an “Invalid payment method”Because the code was accepted but she still has no access to ***, this problem is not on our endThe customer needs to contact ***We apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday Thank you

Upon further review of the customer’s file, the customer has been advised that Samsung and CPSC have set forth guidelines for the recall and there will be no further assistance outside these guidelinesWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at Tkeshia ( [redacted] ) between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Samsung has reviewed Ms [redacted] complaint in regards to her refrigerator Our system shows the agent assigned to the case made several attempts to contact Ms [redacted] by phone but have been unsuccessful in reaching her The agent left voice messages for Ms [redacted] with their contact information to return the call for further assistance Please have Ms [redacted] return the agents’ call at her earliest convenience if she still needs assistance with her claimThank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case

Complaint: [redacted] I am rejecting this response because:it is well known similar units have an issue with design with the cooling fans therfore I feel it is a defect that will continue to fail and It is unreasonable to expect a consumer to purchase an expensive product that they must repair at great cost every year Samsung will continue to put out defective and inferior products like phones that explode so my option is to refuse to purchase any product from samung again Regards, [redacted]

Samsung has reviewed Mr [redacted] claim in regards to his phone Our system shows on 4/18/the device was repaired and shipped back to the address on file and the UPS tracking# [redacted] , shows the device was delivered on 4/19/ We apologize for any inconveniences and delays the customer may have experienced with this case Thank you

Samsung has contacted E-Commerce regarding their concernsAs per E-Commerce, the customer was refunded on 3/11/We did not have a comparable model to provide, so we refunded in fullWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday Thank you

Samsung has contacted the customer to address their concerns regarding their Samsung TelevisionWe have advised to the customer that unfortunately due to the length of time the unit has been out of warranty, there are no accommodations availableWe see that the customer states that they are having an issue with capacitorsAny obligation that we had in regards to the capacitor issue expired in September We apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Samsung tries to accommodate our customers with a resolution to the best of our ability on a case by case review However in Mr***’ case, the images he provided for evaluation of the unit deemed that it had been physically damaged Mr [redacted] has been advised that this type of damage is not covered under the manufacturer’s warranty and was offered OOW (out of warranty) service If the offer is accepted, Mr [redacted] would be responsible for the repair cost for OOW service Regrettably, Samsung’s stance remains the same Due to the physical damage to the unit, no accommodations can be made for this claim If Mr [redacted] would like to proceed with OOW service, please have contact the agent assigned to the claim or Samsung customer service for further assistance Thank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case

Samsung has contacted the customer regarding her concerns with her televisionMs [redacted] was offered a free of charge repair for 2/ We apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday and refer to case# [redacted] Thank you

Samsung has contacted Prizelogic regarding their concernsAs per Prizelogic, "Arial","sans-serif"">the customer qualified for this rebate, the customer will be contacted and manually added to receive the rebateWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through FridayThank you

Samsung has contacted Prizelogic regarding their concernsAs per Prizelogic, the customer was approved on our end, but rejected by [redacted] for no CTN activity matchI will forward their information to [redacted] for further investigationWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday Thank you

Samsung has contacted the customer regarding their RefrigeratorA Samsung Representative has explained that the customer is OOW and will be responsible for the repairsWe apologize for any inconvenience and delays the customer experienced with this caseFor further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday and refer to case# [redacted] Thank you

Dear Mr [redacted] : Thank you for contacting the Samsung Electronics America, Office of the President Positive feedback regarding our products and service is greatly appreciated Thank you for your business and continued faith in our brand! However in regards to your request for an exchange, we sincerely apologize if you misunderstood our last response to you in this matter Regrettably, E-Commerce has denied your request to exchange the Note Gear VR for the Note Gear VR; this is not an option being offered to our customers Thank you for being a valued Samsung customer and again we apologize for the inconvenience you experienced with this caseSincerely,Samsung Office of the President

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Regards, [redacted] ***

As per Samsung E-commerce unfortunately the item that was ordered a UHD Blu-ray disc player is not currently in stock We understand that the messaging on the site may be saying in stock and we do apologize, we are working to have that corrected We apologize again for the inconvenience and the customer will receive updates when the unit becomes available We apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday Thank you

According to our files, Samsung has contacted the customer regarding the customer’s unit model # UN60F7100AFXZASamsung has advised to the customer that upon review of the repair history our product support team have offered repair recommendationsThey feel confident that the customer’s concerns can be addressed by warranty repair serviceTherefore, in full support of our one-year limited manufacturer’s warranty we have offered the customer repair serviceUnfortunately, at this time the unit is not eligible for an exchangeWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM, Monday through Friday and refer to case # [redacted] Thank you

Samsung has reviewed Mr [redacted] complaint in regards to returning his phone for a refund Our system shows an E-Commerce agent contacted Mr [redacted] via email and informed him that a request for a return label was sent to the Returns Team however it was not 100% guaranteed that the warehouse will accept the package The agent advised Mr [redacted] reply to the email if he needs further assistance Thank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case

Samsung has contacted the customer regarding their dryerThe customer has been set up for a refund under transaction # [redacted] We apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you