Samsung Electronics America

Samsung has contacted Mr [redacted] regarding his concerns with his washer Mr [redacted] has been advised of the options that are available for the unit • The first option is a free in-home repair that includes reinforcement of the washer's topConsumers who choose the in-home repair will receive a free one-year extension of the manufacturer's warranty, regardless of the age of their washer• The second option is a rebate that can be applied towards the purchase of a new washer from Samsung or other brandConsumers who choose this option will also be reimbursed for any installation and removal fees charged by the retailerThe rebate amount is based on the model and manufacture date of the recalled washerConsumers who choose a Samsung washer will receive an additional loyalty incentive up to $toward their new Samsung washer purchase We apologize again for any inconveniences and delays the customer may have experienced with this caseThank you

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com:Initially I did not receive the email with a UPS label, but when I called several days later and asked about it, Samsung did finally sent the prepaid shipping label Samsung stepped up and did the right thing, they repaired the phone under warranty free of charge under warrantySamsung says make a vast array of great productsTheir consumer electronics dominate the industry and my house

Samsung has contacted Samsung Pay regarding the customer’s concernsAs per Samsung Pay, Using the email address provided in the Revdex.com complaint, we cannot find a customer within the Samsung Account system using that email addressWe are unable to find the users conversation history using the phone number provided eitherCan you please request the Samsung Account ID that the customer claims they do not have access to, and the address that they claim they changed their account to reflect? As gift cards are like cash, the gift card systems do not allow us to modify the send to address that the customer was using when they redeemed the offerWe have no way to confirm ownership of the previous email account and cannot change the address in the system, as this would open us up to potential security issues Additionally, we cannot deactivate the previous card and issue a new one without the original email sent to the customerIssuing a second card would leave the original card as issued and available for use We apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday Thank you

Complaint: [redacted] I am rejecting this response because:Samsung didnt not come to our house 2nd or 3rd time After week TV was replaced it was creaked I am not agreeing wit there answer on this Regards, [redacted]

Samsung has contacted the customer regarding their RangeThe customer’s unit has been repair under transaction # [redacted] We apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Complaint: [redacted] I am rejecting this response because: I am sure that Samsung did not even read my complaint, nor did they respond properly to address MY concernThey said that " As per [redacted] , the customer was provided with a promotion code for the amount of the productThe promotion code was provided on 9/13/2016." I complained about the order I placed on 11/8/2016, so I have no idea whatsoever Samsung was talking about regarding 9/13/Was that reply even for me? I also have not received any promotion code Samsung mentionedSo neither the statement about the promo code nor the date was correct in Samsung's reply Regards, ***

According to our files, Samsung has contacted the customer regarding the customer’s unit model # UN55HU6840FXZA Based off of our customer service records, we show our smart remote doesn’t come with this modelWe advised to the customer that we will not be able to honor their request for us to send out a smart remote to himWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM, Monday through Friday and refer to case # [redacted] Thank you

As per Prizelogic Brent Warheit has been has been approved for two rebate checks for $each and he should receive both by the end of the week We apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday

Upon further review of Mrs [redacted] complaint, our system shows that a refund in the amount of $has been processed for the Samsung.com order Please allow 5-business days for the refunds to be reflected on the account Thank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case

Samsung has contacted the customer to address their concerns regarding their Samsung dryer Based on the model code and serial number on file, we can validate that the original 12-month Limited Warranty lapsed by Respectfully, after that date, the unit was ineligible for any repair cost assistance and any repair/replacement needs are the responsibility of the owner past warrantyWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Samsung has reviewed Dr***’s claim in regards to her dryer Our system shows the agent who handled the claim spoke with Dr [redacted] on 8/03/to discuss the claim The agent advised that service was set up; reference Txt # [redacted] for the unit but unfortunately Dr***’s request for an earlier appointment could not be granted The agent explained that Samsung does not have access or the authority to change the schedule as the service center in an independent facility Dr [redacted] informed the agent that she would try to find someone else to have the dryer serviced The agent advised Dr [redacted] that if any unauthorized [redacted] works on the dryer, the Samsung warranty will be voided Dr [redacted] stated that she will just have the unit evaluated and if it is not an installation issue and actually requires repair service, she will contact Samsung to schedule the repair on the unitThank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case

Upon further review of Mr [redacted] s concerns, we apologize for any inconvenience the issue with his refrigerator may have caused At this time Mr [redacted] advised the agent that contacted him that he will purchase the item himself and will be closing the Revdex.com complaint We apologize for any inconveniences and delays the customer may have experienced with this caseThank you

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] I did not receive a replacement refrigerator as promised because it too was dented when taken off the truck! However, in an effort to compromise and end this ridiculous ordeal, I agreed to have the damaged door on my unit replaced with the undamaged door on the new unitTherefore I consider the matter to be resolvedThis will be the last time I purchase a Samsung appliance or anything from Home Depot[redacted]

Samsung has contacted the customer regarding their televisionThe customer has been transferred to the E-Commerce Department for resolution of their unitWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Samsung has contacted the customer regarding their TelevisionUnfortunately, there will be accommodation as the warranty does not cover physical damageWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday and refer to case [redacted] Thank you

Upon further review of the customer’s file, the customer has been contacted and informed there is no eta on parts and once available the device will be repairedWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Samsung e-commerce division has contacted the customer regarding their concerns with their order A refund was processed for the customer on 12/29/and has been informed the refund can take 3-business days to receive the refund via credit card used on account We apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9am and 6pm EST Monday thru Friday Thank you

Thank you for allowing Samsung the opportunity to review your claim "Arial","sans-serif We do apologize for not returning the SIM Card Tray along with your device, and the delay in receiving a replacement SIM Card Tray The repair facility has confirmed notification was received to expedite shipment of this accessory While Samsung cannot adjust the payment which has already been applied for service, we can approve a $ [redacted] Gift Card be issued as courtesy to youPlease allow 1-business days, keeping in my the upcoming holiday, for delivery of the gift card Thank you

Upon receipt of Mr [redacted] ’ Revdex.com rebuttal, we reviewed the customer’s file and request an additional timeSamsung understands it is disappointing for any product to fail, whether in-or-out of warrantyMr [redacted] television’s limited one-year manufacturer’s warranty expired approximately 7-years ago and any repair or replacement needs after expiration is the responsibility of the customerWe understand that this is not a resolution that the customer is looking for but please understand that limited warranty has expired and this model was not a model that was potentially affectedWe do sincerely apologize for this unfortunate situation but our response will not be modified We apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Samsung has reviewed Mr [redacted] claim in regards to his television Our system shows an exchange request; reference Txt# [redacted] was submitted for the unit Mr [redacted] was advised to hold onto the unit and to not dispose of it since the trucking company will be picking it up In addition, he was advised that he will be contacted by the trucking company to schedule the exchange Mr [redacted] was also advised that the unit needs to be freestanding and cannot be wall mounted when the trucking company arrives The trucking company will unbox the unit but cannot install it Mr [redacted] is aware he will be responsible for installing the unit and to contact Samsung immediately if there are any problems with the unit upon delivery We apologize for any inconveniences and delays the customer may have experienced with this caseThank you