Samsung Electronics America

Complaint: [redacted] I am rejecting this response because: They have not called me to say it has been approvedThe gentleman that I spoke to on Tuesday Joel said that he would submit it and I had to wait 24-hours for them to call me back with a responseAs of this afternoon it has been hours and as usual no one at Samsung has contacted meSo our problem still has NOT been solved Regards, [redacted]

Complaint: [redacted] I am rejecting this response because:I was scheduled an appointment for Saturday November 26, that no one showed up for againThis has been missed appointments and I called on Saturday and again on Monday and was promised that someone would call me back by today I have still not heard one word from Samsung This is poor customer service I will call yet another time in the morning to see if someone will be able to help me On Saturday I spoke with Charles and he assured me he would send an e mail to myself along with an escalation team to get back to me I never received an e mail or a call I called on Monday and spoke with Stephanie at the Indianapolis location she gave me a reference number of [redacted] She assured me someone would call me by today, and I still have not been contacted I am tired of explaining my story numerous times and missing work for appointments that no one shows up for I am disappointed that Samsung responded saying that they are working with me to resolve my issue when the truth is that they have not done anything in my case Thank you [redacted] ###-###-#### [redacted] Regards, [redacted]

Complaint: [redacted] I am rejecting this response because: This TV was brand newWhen I spoke to SamsungThey said, Have someone take it down and put it back up and they will reimburse thatI did what exactly they askedNo one called me from SAMSUNGI have NOT heard anything from anyone from SAMSUNGAs of right nowI still have an issues with TV's volumeSpoke to Technical Department 4/5/and they are sending me new remote control Issue stays the same Regards, [redacted]

Samsung has reviewed Ms [redacted] claim in regards to her refrigerator Our system shows a refund request in the amount of $1,672.99; reference Txt# [redacted] was submitted for the unit A Response Required for Refund Process e-mail was sent to Ms [redacted] email on file on 6/06/with the acceptance document attached, along with instructions that are required to proceed with the refund Once Ms*** sends back the acceptance document, the Refund Deptwill be able to process the refund Please have Ms*** send in the acceptance document along with all required information at her earliest convenience in order to proceed with the claim We apologize for any inconveniences and delays the customer may have experienced with this case Thank you

I have received Sansung's response regarding case number [redacted] to refund my faulty refrigerator; however, I have not received the refund or the paperwork they want me sign in order to receive the refund

Upon further review of the customer’s file, the customer was approved to receive a TV by [redacted] on August 29thThe customer should expect to receive it in approximately one weekWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday Thank you

Samsung has contacted the customer to address their concerns regarding their Samsung dishwasherWe have offered the customer an exchange through Lowes as an accommodationWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Samsung has reviewed Mr [redacted] claim in regards to his television Our system shows the agent who handled the claim submitted an exchange request; reference Txt# [redacted] for the unit The agent advised Mr*** that he must retrieve the unit from the ASC in order to proceed with the exchange Mr*** told the agent that he will follow up with them once he picks up the unit We apologize for any inconveniences and delays the customer may have experienced with this case Thank you

Samsung has reviewed Mrs [redacted] claim kin regards to her dryer Our system show a service request; reference Txt# [redacted] was submitted and on 7/18/the repair was completed on the unit We apologize for any inconveniences and delays the customer may have experienced with this case Thank you

Samsung has contacted the customer to address their concerns regarding their Samsung WasherAs a resolution, we have submitted an exchange of the washer for the customer and we have submitted compensation for the damage clothing itemsExchange is currently awaiting approvals and the retailer will follow up with the customer shortly to complete the exchangeWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Upon further review of the customer’s file, we have contacted E-Commerce againAs per E-Commerce, we will follow up with the customer once the warehouse has made a decision pretaining to a replacementWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through FridayThank you

Samsung has reviewed Mr [redacted] compliant in regards to his phone Our system shows the agent who handled the complaint spoke with Mr [redacted] on 8/21/and advised him that he has an international phone from the UK which holds no warranty in the United States The agent advised Mr [redacted] that in order to be provided with in warranty service, the device would have to go back to the country of origin Regrettably based on this information, no accommodations can be made for this claimThank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case

Our files indicate that the customer’s complaint regarding Model # [redacted] has been reviewed an additional time per customer’s rebuttal requestBased on our customer service, we do not show that the customer contacted us to set up serviceWe attempted to contact the customer again requesting for him to verify his units model and serial number so that we can submit a service request for himThe customer may contact us back at any time to set up service via telephone, email, web, chat, etcWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM, Monday through Friday and refer to case # [redacted] Thank you

Samsung has reviewed Mr [redacted] claim in regards to his Samsung.com order Our system shows an E-Commerce agent informed Mr [redacted] that Samsung.com does not operate on a live system Our customers are notified after the orders are placed that their item is pending to be fulfilled Samsung was provided with an estimated date of 7/10/for fulfillment of the order The E-Commerce agent explained to Mr [redacted] that Samsung is only provided with estimated fulfillment dates from our fulfillment center The agent also informed Mr [redacted] that estimated fulfillment dates can change if the fulfillment center is not provided with enough units to fulfill the orders Mr [redacted] was been informed of the option of cancellation as well We apologize for any inconveniences and delays the customer may have experienced with this case Thank you

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Regards, [redacted]

As previously mentioned, According to agent's notations on 6/6/15, it was informed that a device reflash would be performed, and only the phone should be sent in without screen protector or any other accessoriesWith this stated, Samsung will not be able to honor the request of any refund

Complaint: [redacted] I am rejecting this response because: The person I am being told to contact about my case (Bianca M), is the same one that harshly refused to honor the warranty acceptance issued by themselvesIt would be very disappointing calling again to be treated the same way again Regards, [redacted] ***

This email is to inform the Revdex.com of satisfactory resolution of my complaint ID [redacted] filed against Samsung Please let me know if I need to do anything else to close this complaint I appreciate everything the Revdex.com does to get action for consumers Have a great holiday

While an exchange was completed I have not been given an answer as to the compensation I was told would be requested to cover the costs I incurred having to have the TV removed and replaced each time Samsung sent a tech out for which they were ultimately unsuccessful Samsung techs refuse to help move the TV and thus for some one with a disability to move the TV themselves it requires a vendor to come out and do this.Overall I am sorry to say that the whole process has required me to fight tooth and nail to even get a response from Samsung and it has taken months of back and forth.All in all it has cost me $in additional labor to deal with what Samsung admit is a faulty TV

I have not receive a satisfactory response from Samsung , or from The Revdex.comI tried to communicated with Samsung providing the information from their own costumer service , to which their response was " she made and error" , I based my purchase decision based on the information they provided and have tried in many ways to get a responsed with zero acknowledgement of their information provided by their agent.....below I will enclosed a copy of my original chat, thanks for your time , hope Revdex.com can be more responsive to my issue, I am willing to discuss this over the phone if you prefer , thanks [redacted] *** Please note that this email address is used only for sending chat transcripts.The emails sent to this email address are not monitored and will not be replied.Please visit http://www.samsung.com/us/support/contact if you need any further assistance.General InfoChat start time Oct 3, 10:07:PM ESTChat end time Oct 3, 10:16:PM ESTDuration (actual chatting time) 00:08:55Operator [redacted] Chat Transcriptinfo: Please wait for a Samsung Agent to respond.info: You are now chatting with ' [redacted] 'There will be a brief survey at the end of our chat to share feedback on my performance today.info: Your Issue ID for this chat is [redacted] : Hi, thank you for contacting Samsung Technical SupportHow may I help you today? [redacted] : your current prom [redacted] : your current promotion on galaxy note mentions that a trade in of $minimum is required ,,,my carriers is given me $for my old droid , do I qualified for rebated [redacted] : I will be glad to assist you with required information[redacted] : thanks [redacted] : you are welcome[redacted] : I have checked the information for you[redacted] : I would like to inform you that you will get rebate of 195$[redacted] : that's great news , I will complete my online order thru my carrier ,just wanted to be clear prior to ordering [redacted] : Is there anything else that I can assist you with? [redacted] : no thanks , have a great night [redacted] : We thank you for your inquiry today and hope your experience with Samsung tech support has been a pleasant one In an effort to continuously improve our service, we request you to take a minute and complete a quick survey.Please click blue 'X' button on the upper right corner and you will be provided with the survey to complete[redacted] : Bye!!info: Chat session has been terminated by the Samsung Agent.Sent from my [redacted] 4G LTE smartphone