Samsung Electronics America

Samsung has contacted the customer to address their concerns regarding their Samsung RefrigeratorWe have advised to the customer that we will not be able to accommodate the customer’s request for repair fee reimbursementsWe explained that their unit is out of warranty and any repairs are the customer’s responsibility after warranty expirationWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Upon further review of Mr [redacted] ’s complaint, E-Commerce has advised that after reviewing his order details, the system shows the order was returned on 09/19/to our warehouseAn E-Commerce agent submitted a refund request to the Returns/Refunds Department on Mr [redacted] ’s behalf and he will receive a notification via email once the agent receives further information on the refund Thank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case

Pursuant to the Samsung Standard Limited Warranty in order for Samsung to provide assistance we would require the phone and charger be shipped to Samsung for evaluationAs the manufacturer our obligation is to provide warranty service, but we must be able to determine root cause for the issue prior to our ability to provide resolutionUnlike the service provider, Samsung does not issue advanced replacements.As courtesy a service ticket for the evaluation and free of charge repair has been processedThank you

Samsung has contacted the customer regarding their TelevisionA Samsung Representative has contacted the customer and repair has been set up with a technician on 4/We apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Samsung has reviewed Mrs [redacted] complaint in regards to her dryer Our system shows the agent assigned to the claim spoke with Mrs [redacted] on 10/16/to discuss the case The agent submitted a service request; reference Txt# [redacted] for the unit An ASC agent has been in contact with Mrs [redacted] to schedule the repair; completed on 10/20/on the unitThank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case

We appreciate your correspondence and allowing Samsung the opportunity to review your claim We do apologize for the trouble you have experienced Our records indicate a charger replacement ticket was processed on 8/16/( [redacted] ), however, as per warranty the original product is to be returned to Samsung in order to complete the exchange Samsung does not have record of receipt of the original chargerAt this time a request to complete the exchange has been submitted to the Accessories Department Please allow 1-business days for delivery of the replacement charger Once received you will need to return the original charging using the UPS E-label providedAs for the phone if you feel you are experiencing trouble with the device it would need to be shipped to Samsung’s Repair Facility for evaluation in order to determine a resolutionContact would need to be made with Samsung Customer Support at ###-###-#### to arrange a new service ticket for evaluation of the phoneThank you

Upon receipt of Mr [redacted] ’s Revdex.com rebuttal, we reviewed the customer’s request an additional timeWe did send an email to [redacted] twice however both emails were rejected; please see the attached for your referenceAdditionally, when we tried to call the customer the customer never picked up whenever we calledPlease advise the customer to download the latest fixes (Magician and new firmware) from Samsung (http://www.samsung.com/global/business/semiconductor/minisite/SSD/us/html/suppo...⇄ or call us at the number provided belowWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM, Monday through Friday Thank you

Samsung has resolve the issue associated to complaint [redacted]

Dear Mr [redacted] :Thank you for being a valuable customer We apologize for the inconveniences you experienced trying to obtain the Spromotional bundleOur Marketing Promotion team is currently reviewing your compliant and they will contact you directly to provide you with a code to redeem your promotional item Sincerely,Samsung Office of the President

If the app is not embedded to the phone, it should be able to delete the appFor any technical difficulty, please contact local carrier or Samsung tech support at [redacted]

Samsung has contacted the customer regarding their smart phoneThe customer has been advised of the previous offer for repair service; however the customer has declined our offerWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and the reason I choose to accept the response from Samsung is due to the fact that I have realized that they don’t have any intention to provide a satisfactory solution to my complaintAccording to Samsung’s agent, whether or not I will get an exchange solely depends on [redacted] That’s not an acceptable answer to hear from the manufacturer after an apparent product defect who should be responsible forA full refund including tax? What a joke! Especially when it was FINALLY offered after those days full of hassles with their customer services and eventually filing a complaint on Revdex.comI don’t see a point in wasting more of my time with themI will never recommend any Samsung products to anyone unless you don’t expect any customer services Regards, [redacted] ***

Complaint: [redacted] I am rejecting this response because I am not satisfied with Samsung's response and customer serviceI was in the process of building a home and Samsung has been horrible in how they treat their customersThey have lost a customer for life and I will share my experience with others that Samsung has no values and provides customers with damaged merchandise Regards, [redacted]

Samsung has contacted the customer to address their concerns regarding their Samsung RefrigeratorAs an accommodation, we have offered the customer a pro-rated refundThe customer has accepted our offer and we have advised that our refund department will reach out to them in a few days to complete the processWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Upon further review of Mrs [redacted] concerns on 10/04/two refunds were issued(transaction numbers [redacted] & [redacted] An email has also been sent to the customer advising of this We apologize for any inconvenience and delays Mrs [redacted] has experienced with this case For further inquiries, please contact ###-###-#### between the hours of 9am and 6pm EST, Monday through Friday When calling please refer to case# [redacted] Thank you

Samsung has contacted Prizelogic regarding their concernsAs per Prizelogic, according to our records, the consumer's TV was shipped on May 23rd and delivered on May 24thIf the customer would want the promotional gift reshipped, we would need an affidavit and police report stating that the consumer never received the prizes, even though they were delivered to the proper addressWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through FridayThank you

Our files indicate that the customer’s request regarding their Samsung baby monitor has been reviewed an additional time per customer rebuttal requestWe have sent out a return label to the customer but based on notes and our review the customer has not shipped the unit yetOnce we receive the unit, we will ship out new productSince now the customer’s unit is already out of warranty if the customer has any issues in the future there would be a charge to the custoemrWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through FridayThank you

Complaint: [redacted] I am rejecting this response because:My original Revdex.com complaint now has people replying to itAimee S contacted me directly because, as she said, she received my complaint from the Revdex.com and wanted to makes sure my issue got resolvedWe also have another person who is only replying to the Revdex.com complaintEach of these people are giving conflicting answers to the same issueOn May 2nd, Aime S emailed me that “I should expect 4-business days until check issuance once they receive your documents,” which she agreed were received on April 28thIt is now May 11th and according to Aimee S’s email from May 2nd my check should have been mailed by May 8th, which was business days after it was received on May 28thI still have not received that checkNow the person who is replying via the Revdex.com site is saying “that our system shows the refund in the amount of $432.39; reference Txt# [redacted] was approved today, 5/09/for the unit Mr [redacted] will receive an email informing him that the check has been issued to the address on file Please allow 5-business day after the check has been mailed to receive it.” Both of these people cannot be correct if they are giving conflicting answersI filed my original refund request on April 4thWhen I checked back with Samsung to see if my request was processed they told me they were still waiting for copies of my receipt and Serial numberThat was why I opened this complaint with the Revdex.comIt is now May 11th and it appears that I am no closer to getting this resolved then I was on April 13th when I filled this complaint with the Revdex.com Regards, [redacted] ***

Samsung has contacted the customer regarding her concerns with her television [redacted] was offered a free of charge repair(Samsung will cover the cost) to which she accepted The service center has contacted the customer and she has been scheduled for 01/ We apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday and refer to case [redacted] Thank you

Upon further review of the customer’s file, the customer’s unit is out of warranty and no known defects on unit relating to heatAny repair cost would be the responsbility of the customerWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you