Samsung Electronics America

Samsung has contacted the customer regarding their dryerThe customer has been offered a refund under transaction # [redacted] We apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] .Thank you

Dear Valued Customer, black"> Thank you for contacting the Office of the President at Samsung Electronics AmericaWe apologize for your inconvenience and appreciate your patienceWe have forwarded your request to the proper department for further consideration Best Regards, SEA Office of the President

Upon further review of Mr [redacted] case, our system shows that the device was examined on 5/30/by a Samsung technician at the service center who made the determination it had cosmetic damage A service agent attempted to contact Mr [redacted] on 5/31/to obtain payment for the (out of warranty) repair but was not able to reach him; consequently the device was shipped back without being repaired The agent assigned to the Revdex.com complaint spoke with Mr*** on 6/01/to inform him that the device had cosmetic damage which is not covered under the warranty and Samsung would not cover the cost of the repair Regrettably, due to the cosmetic damage, no accommodations can be made for this claim We apologize for any inconveniences and delays the customer may have experienced with this caseThank you

Complaint: [redacted] I am rejecting this response because: As of today December 16, I have not heard anything regarding my case or has Samsung reached out to me, when should I expect something Regards, [redacted] ***

Complaint: [redacted] I am rejecting this response because:I was able to get my refund, but I am not satisfied with how things were handled by Samsung It took a lot of work on my behalf and finally talking to someone on the phone to escalate the problem last week I shouldn't have to wait almost months to get my money back for a product that I never saw, touched and refused shipment over the phone Regards, [redacted]

Complaint: [redacted] A copy of my shipping receipt was sent to Joel [redacted] on Friday Sept 23, Regards, [redacted]

Complaint: [redacted] I am rejecting this response because:Yes, I did get approved for a return and replacement, but I'm supposed to get a phone call about when the replacement is supposed to arrive in 7-BUSINESS days which is a comically ridiculous amount of time in an age of free shipping and two day deliveryIs the TV being sent by cargo freighter from Korea? This is just another delay tactic much like their redundant "troubleshooting" or transfers between departments.I got a brand new baby monitor from [redacted] in less than a week without even talking to someone on the phone onceIt was handled by email.And what do I get for being significantly inconvenienced on a $2,000+ investment? Not even a "we're sorry that our product was a POS or that our replacement policy is designed by greedy corporate executives who have been instructed to save as much money as possible no matter what because we don't give a [redacted] about customer satisfaction when we already have their money."I do not accept their responseIt's not good enough.Regards, [redacted] ***

Samsung has contacted Mr [redacted] regarding his concerns with his refund Mr [redacted] ’ refund has been submitted and approved under transaction # [redacted] We apologize again for any inconveniences and delays the customer may have experienced with this caseThank you

Upon further review of [redacted] complaint, our system shows the agent assigned to the case is currently reviewing the case with the ASC to determine the results of the repair Upon the conclusion of the review, the agent will be in contact with [redacted] to further discuss the case Thank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case

Samsung has reviewed Mr [redacted] complaint in regards to his range Our system shows a refund check in the amount of $2,574.85; reference Txt# [redacted] was issued on 9/07/for the unit Please allow 7-business days after the check has been mailed to receive itThank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case

We do understand your concern and apologize for the repeat issues you have experiencedIn order for Samsung to take into consideration or authorize a replacement/refund request the phone would need to be returned.There is no limit to the amount of repair attempts Samsung will provide, but once all repair options have been exhausted and if we find there was no physical abuse to have caused the continued issues replacement would be taken into consideration.To provide resolution we will need the phone shipped to SamsungA UPS Premailer box has been requested and will be delivered tomorrowPlace the phone in the box, tape the return label included inside to the outside of the box and drop off the package at your local UPS store for returnOnce received and evaluated we will follow up with a resolution.Thank you

Samsung has contacted the customer regarding their dish washerThe customer has been approved for a refund under transaction # [redacted] and the check was issued to the customer on 12/24/We apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Our records indicate as of 3/17/you spoke with a member of management and a UPS Premailer (empty box) was requested, and should be delivered to your home 3/18/for retrieval of the Gear Fit in order to provide resolution to your issueTracking for premailer is as follows: Tracking of Premailer to your home: 1Z6VF [redacted] Tracking for Return to Samsung: 1Z6VF [redacted] Upon receipt of your product services will be providedThank you

Samsung has contacted the customer to address their concerns regarding their Samsung DishwasherThe damage to this unit has been determined to be cosmetic damageSamsung Electronics, as all manufactures, test their products in many different waysThere are no internal or external components, if defective, that will cause this type of damageAny damages can be repaired at the customer’s responsibility as warranty is voided when cosmetic damage is present We apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, NOTE - My $refund was posted to my credit card on Dec I have NOT been impressed with your [Samsung] administration/handling of my refundI wonder if this is a reflection of your overall attitude toward your customers? [redacted] [redacted]

Upon further review of the customer’s file, the customer was sent an email regarding the refund process on 2/5/We apologize for any inconveniences and delays the customer may have experienced with this case Thank you

Complaint: [redacted] I am rejecting this response because: If it wasn't for phones you made I wouldn't be having all the issues that I've gone theyI spent 1/hours total at [redacted] getting phones and exchanging themI would never had exchanged my phone had I known there was going to be a recall and then a second recallI have owned nothing but Samsung phones, tv's, etcI have been a faithful customer for years and the bead you can do is tell me there's nothing you can do, I find that not only unprofessional, but also that you don't value your customers at allNo I don't accept your response because I've endured biting but stress, anxiety, wasting my time, only to end up with a phone that we didn't ever want but where we bought them had no other options for our phone serviceI pay a lot of money for these phones and always make my payments and for you to say there's nothing you can do I call that a load of junk, so no I do not accept your response Regards, [redacted] ***

Samsung has contacted AGS(the shipping company) to address the customers concerns and was advised that the television was scheduled for delivery on 12/We apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM, Monday through FridayThank you

Samsung has reviewed Mr [redacted] claim in regards to a refund for his Note Our system shows a refund check in the amount of $983.13; reference Txt# [redacted] was submitted on 3/17/for the device Once the check had been processed and issued, please allow for 7-business days after the check has been mailed to receive it We apologize for any inconveniences and delays the customer may have experienced with this caseThank you

Samsung has contacted the customer regarding their washerUnfortunately, because the customer has accepted the recall repair option and parts have been order, accommodation for the recall rebate option is not an optionThe customer is scheduled for repair for 1/25/under transaction # [redacted] We apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you