Samsung Electronics America

We appreciate your correspondence and allowing Samsung the opportunity to review your claimWhile we understand the inconvenience the US Note Exchange may cause, at the present time Samsung does not have the ability to fulfill loaner phone requestsPlease note, this matter is currently under review by Samsung support and should changes become available it will be communicatedFor additional support regarding Note Exchanges please contact E-Commerce at ###-###-####Thank you

Complaint: [redacted] I am rejecting this response because it is insufficient in the wake of the class action lawsuit settled in Samsung clearly hasn't made the correction to their building materials to fix this issueThis is not the fault of the customerThis is the fault of the manufacturerTo simply say that since the lawsuit only covered these TVs and not yours and that the issue is closed is both arrogant and dismissiveA company should have to stand behind its products not run and hide when it becomes financially prudent I want to push this issue as high as possible to get the financial compensation, not just me, but the other thousands of Samsung customers deserve for the defective products Samsung is selling I have attached paperwork I've submitted to Consumer Affairs detailing the cost associated with getting the TV repaired and photos of the affected parts Please advise on how to move this forward Thanks! Regards, [redacted]

Samsung has contacted Prizelogic regarding the customer’s concernsAs per Prizelogic, it is stated in the terms of the promotion participants who purchase on [redacted] will be able to select one (1) of the following two (2) gifts: either (i) a Samsung Gear VR (est$value) and a 6-game Oculus content bundle (est$value); or (ii) a Samsung Gear S(est$value, color selected in Sponsor’s sole discretion; no more than 35,Gear Swatches are available in this Offer)In store purchases were not qualified for the Swatch which is why they received the VR We apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday Thank you

Samsung has contacted the customer to address their concerns regarding their Samsung TelevisionWe have offered the customer a one-time free of charge repair accommodationThe customer has accepted and we have set up a repair service request with an authorized repair centerWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

I am rejecting this response because: Although I do appreciate Samsung taking the accurate measures to repair this unit Samsung has sent me an email saying this is a one time deal for parts and laborThe unit is still being worked on and I haven't received it at this timeMy hope is that the unit will work properly and I will no longer have problems with itI bought the unit In January and warranty is good for one yearIf this unit has a manufacture defect why would they not honor the warranty? I am asking for a computer that I have paid for to function

Samsung has contacted Mr [redacted] regarding his concerns with his dishwasher The customer has a refund that has been submitted under transaction # [redacted] that is currently in process We apologize again for any inconveniences and delays the customer may have experienced with this caseThank you

Samsung has reviewed Mr [redacted] ’s claim in regards to his phone Our system shows the agent who is handling his claim emailed him a pre-paid shipping label on 3/27/to send in the device for service Please have Mr [redacted] contact the agent if he did not receive the pre-paid label We apologize for any inconveniences and delays the customer may have experienced with this caseThank you

Samsung has contacted the customer regarding their Gear watchThe customer has been set up for an exchange under transaction # [redacted] We apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

According to our files, Samsung has contact the customer regarding the customer’s unit model # DMT400RHB/XAA Samsung has authorized a refund for the customer and reimbursement of the damagesWe have started the process for the refund of the unit but in order to start the reimbursement for the damages we are waiting for the estimates from the customerDepending on the amount we’ll process compensation after verification of the issue or forward it to our insurance carrier for handlingWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM, Monday through Friday and refer to case # [redacted] Thank you

Hello ***, Thank you for sharing your feedback concerning your recent refrigerator repairThis information helps us improve our operation and servicesSamsung is committed to providing quality customer service and appreciates the opportunity to review your concernsWe are happy to hear that your refrigerator is repairedNevertheless, we sincerely apologize for your service experienceWe are looking into your overall experience and service coverage for your zone to find ways to expand and improve it Please reach out to [redacted] , if you have any other issues with any of your Samsung products

Samsung has contacted the customer to address their concerns regarding their washing machine [redacted] has been informed that he is eligible for a refund on the washing machine The dryer unfortunately is not eligible for a refund We apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Samsung has reviewed Ms [redacted] complaint in regards to her washer Our system shows a refund check in the amount of $749.25; reference Txt# [redacted] was issued on 10/17/(under the name [redacted] [redacted] ) for the unit Please allow 7-business days after the check has been mailed to receive it Thank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case

Samsung has contacted the customer regarding their concerns Customer states that she wanted Samsung to be aware of her dissatisfaction with the product and the customer service experienceCustomer states Samsung need to work with NFM to ensure the unit is working with manufacture’s specification and that the appropriate parts are used when repair or manufacturing the productAcknowledge feedback and apologized for the inconvenienceCustomer claims she will never buy another Samsung product in the futureAcknowledge feedback; explain Samsung will not be able to honor request for 5yr extended warranty and thanked the Customer for her feedback regarding the overall cx experience Customer thanked me for the follow up and closed call We apologize again for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9am and 6pm EST Monday thru Friday and refer to claim# [redacted] Thank you

As per Prizelogic Mr [redacted] has been approved, however due to inventory the unit has not shipped yetMr [redacted] has also been advised of this per Prizelogic We apologize for any inconvenience and delays the customer experienced with this case For further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through FridayThank you

Samsung has contacted the customer to address their concerns regarding their Samsung washer Please know we understand it can be very frustrating for any purchased product to failHowever, there are few times in to which products require parts replacement after usage, in order to continue in full operationThis is said for any manufacture, and any type of technologyWhile we appreciate the customer’s feedback regarding their research, Samsung does not agree the materials used in manufacturing these products are of defect or flawWe understand due to the experience with the product the customer requests for replacement units however Samsung will not be able to honor this requestPlease understand the Limited Warranty for the product is a service warranty which offers coverage for months parts and laborAt this time the Standard Limited warranty has expired as of approximately 10/therefore any repair cost or replacement needs are the responsibility of the ownerAgain, we sincerely apologize for the inconvenience but if the customer decides that they would like to move forward with an out of warranty repair of the unit please let us know and we will be happy to set up the service call on their behalf at their expenseWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Complaint: [redacted] I am rejecting this response because: It is inaccurate I made multiple calls to Samsung before I spoke to the agent on the 5th The first agent told me they would just send me a new headset, and I did not even need to send in the broken one After a month of not seeing the new headset, I called back, and they told me they could do a return, and to just send it in I explained at the time that I did not have a proof of purchase I was told to send it anyway, which I did Only after they got the headset did I start getting pushback from the company about needing the proof of purchase They eventually sent me back the broken headset The total time for all of this was over months, and it took multiple long calls with Samsung to straighten it out and get the broken headset back This is unacceptable from a company as big as Samsung They should have better customer service and support Had they just told me at the beginning that the headset was not covered by warranty, it would have saved us both multiple hours of frustration Though I have probably Samsung products in my house right now, I will not be buying any more, and will make sure all of my friends on social media know of how poor Samsung's customer service is This complaint will also be posted on the Revdex.com site as unresolved, which I hope will encourage consumers to reconsider buying Samsung products Regards, [redacted]

Samsung has contacted the customer to address their concerns regarding their Samsung refrigeratorWe have reassured the customer that we will get the proof of disposal in order to initiate and expedite refundOnce we receive this documentation we will proceed accordinglyWe will continue to monitor this case to ensure completion and resolutionWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is terrible customer service, but what choice do I have? [redacted]

Samsung has contacted the customer to address their concerns regarding their Samsung RefrigeratorWe have offered the customer a one-time free of charge repair accommodationThe customer accepted and understands that future repairs would be at his own expenseWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Samsung has reviewed Mr***’s claim in regards to his Note refund Our system shows the device was received at the warehouse on 5/25/and a refund in the amount of $957.79; reference Txt# [redacted] was submitted today, 5/26/for the device We apologize for any inconveniences and delays the customer may have experienced with this case Thank you