Samsung Electronics America

Upon further review of the customer’s file, a Samsung representative has contacted the customer regarding her refundThe customer has confirmed the refund has been received and we apologized for the delayWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Samsung has contacted the customer regarding their refrigeratorThe customer has been set up for repair service for their unit under transaction # size="3" face="Calibri"> [redacted] We apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Samsung has contacted Mrs [redacted] regarding her concerns with her washing machine Mrs [redacted] was provided the below information and we do apologize however at this time the options listed below are the only accommodations- Samsung along with the US CPSC has offered the following two options in regards to the recalled washing machine - The first option is a free in-home repair that includes reinforcement of the washer's topConsumers who choose the in-home repair will receive a free one-year extension of the manufacturer's warranty, regardless of the age of their washer- The second option is a rebate that can be applied towards the purchase of a new washer from Samsung or other brandConsumers who choose this option will also be reimbursed for any installation and removal fees charged by the retailerThe rebate amount is based on the model and manufacture date of the recalled washerConsumers who choose a Samsung washer will receive an additional loyalty incentive up to $toward their new Samsung washer purchaseWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to claim# [redacted] Thank you

Our files indicate that the customer’s complaint regarding Model # SM-T210RZWYXAR has been reviewed an additional time per customer’s rebuttal requestBased on the information we have in our system we will have to reiterate our decision that we made previouslyUpon review of the service ticket, our authorized repair service center technician determined that the charging port was physically damaged thereby voiding our limited manufacturer’s warrantyThere is no known defect with this unitA report was not sent because the customer didn’t accept the out of warranty repair accommodationA report would only be sent if the unit was repairedUnfortunately, Samsung will not honor the customer’s request for a free of charge repairWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM, Monday through Friday and refer to case # [redacted] Thank you

Samsung has contacted Mr [redacted] regarding his concerns with his washing machine; unfortunately the agent has not been able to speak with Mr*** Please contact the agent that contacted you so that he may assist We apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to claim# [redacted] Thank you

Complaint: [redacted] I am rejecting this response because: This is not the agreement I had with SamsungThey had a specific deal they offered to me explicitly and are not holding up to their part of the dealI've contacted them multiple times as outlined in my original messageEvery time they dangle the carrot further outNow they are dropping off parts of the deal offered and dangling it out an additional 6-weeksThis is unacceptable Regards, [redacted] ***

Sa**ung has contacted the customer regarding her concerns with her television** [redacted] has been informed that at this time there will be no accommodations and she will be responsible for the repair of her unit as her television is not listed as one of the models that were affected by the capacitor issue We apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Sa**ung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday and refer to case# [redacted] Thank you

I am rejecting this response because: the screen should not crack by itself with use weeks after I bought the phoneIn any case you were not supposed to keep my phone hostage for so long to force me to pay youI am going in vacation Sunday and after weeks I am without a phone and I have no idea where my phone is

As per Samsung E-commerce the BOGO promotion ended due to inventory availability and another promotion The customer did not purchase the item that was offered on the BOGO and there were no additional promotions on his order other than the $Samsung Pay offer and the instant savings offer on his blu-ray The customer’s order of the Level U headset did go on backorder that is why it did not ship immediately We apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday Thank you

Complaint: [redacted] I am rejecting this response because: I was never contacted by the company about the mailing of this check. I would like Samsung to email me directly about the desired resolution. Regards, Avi ***

Samsung has contacted the customer to address their concerns regarding their Samsung 840 EVO SSD. We have reached out to the customer and let him know that a fix is to come real soon as some reviewer sites have already tested the fix that we are set to release and explained to the customer how... the new firmware will not negatively affect the SSD. You can view this at; http://www.pcper.com/reviews/Storage/Samsung-Magician-46-and-840-EVO-EXT0DB6Q-Fi...⇄ The customer didn’t want to wait for the fix so we therefore offered a refund to which he has accepted. We apologize for any inconveniences and delays the customer may have experienced with this case. For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM, Monday through Friday. Thank you.

Upon further review of the customer’s file, the customer has been offered a one-time free of charge accommodation for their Tablet under transaction # [redacted] . We apologize for any inconveniences and delays the customer may have experienced with this case. For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] . Thank you

Samsung S6 phone has a glass back that can EASILY crack. Do not purchase this phone before you have a case for it. Even one day's use without a solid case can result in it cracking.

Samsung has reviewed Mrs. [redacted] complaint in regards to her television. Our system shows the agent assigned to the complaint spoke with Mrs. *** on 9/06/17 and advised her that the unit was too far outside of warranty for any accommodations to be offered. Mrs. *** told... the agent that her husband had to take the unit to the shop and found out that the main board was burned up and requested compensation for the repairs. The agent advised Mrs. *** that Samsung does not refund for OOW (out of warranty) repairs cost. Regrettably due to the unit being OOW, no accommodations can be made for this claim. Thank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case.

Upon further review of the customer’s file, the customer is being assisted by the refund departmentWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday and refer to case [redacted] Thank you

I have had nothing but issues with my Samsung dishwasher since July I have filed numerous complaints against them and the complete problem has yet to be fully resolvedAfter filing a damage and warranty claim with Samsung customer service and a Revdex.com claim in July I was contacted by [redacted] in the Claims department ( [redacted] and direct phone number [redacted] )After working with him for quite some time, my damage claim was finally settled and damages were compensated for in SeptemberUpon the settlement, Samsung loss adjuster [redacted] informed me that he can only communicate with me about damages and to speak with Customer Relations to process a warranty exchange on my dishwasherI then spoke with [redacted] from "Office of the President" department over the phoneHe never gave his last name but his direct phone number is [redacted] He told me that he cannot process an exchange but he will send a request to Best Buy(store where I purchased my dishwasher) and someone will contact me from Best BuyThis conversation with [redacted] was in SeptemberAfter weeks passed with no contact from Best Buy I have been calling [redacted] and leaving voicemails to get an update on my caseIt has now been nearly months since I last spoke with [redacted] and he will not return my countless voicemails [redacted] and [redacted] both ensured me that I will receive a warranty exchange on my dishwasher and the opportunity to get extended warranty on the rest of my appliancesI do not understand what Best Buy has to do with a Samsung warranty? It sounds like a dead end excuse to me and a poor one at thatI dont appreciate dealing with Samsung customer service for months on end with no resolutionI feel ignored and it is down right rude for [redacted] to ignore my voicemails from September, October, and now going into NovemberSamsung needs to replace my dishwasher as promised and offer me an extended warranty for all of my Samsung appliances as [redacted] and [redacted] told me I would receiveI would appreciate and deserve Samsung to contact me directly with a phone call to fully discuss this matter

Samsung has attempted to contact the customer regarding their Electric RangeUnfortunately we have not heard back from the customer We have attempted contact through phone and email at [redacted] & [redacted] Please have the customer contact us at [redacted] so that we may assist We apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday and refer to case [redacted] Thank you

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com:We resolved the issue - they exchanged the Note for a Samsung SEdge Plus It's not as great of a phone as the Note but at least so far it is working! Yay! I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

Samsung has contacted the customer regarding their televisionThe customer has been offered free of charge parts onlyWe are waiting on the customer’s response for approvalWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday and refer to case [redacted] .Thank you

I have a three year old led Samsung tv that turns on and off randomly I have a five year old Samsung refrigerator that freezes and has to be defrosted Samsung has flawed electronics and is not responding to customers Never buy a Samsung