Samsung Electronics America

*** [redacted] *** [redacted] *** [redacted] [redacted] Samsung has contacted me but the issue has not been resolved.I have been told that they are checking into the matter but it has been several weeks since there last response

My last rebuttal (which came before the Samsung response below) has not yet been addressed In the latest update from Samsung there are a number of untruths: (1) I have not received any firmware update nor has any firmware for the UN55Bbeen posted to their website, (2) there has been no extensive research and I was told they would not look into this issue as it was unfounded even by many users on many TV support forums, and lastly (3) my complaint did not originate with a [redacted] app complaint rather this was something that [redacted] (Samsung Office of the President) brought up as another problem with their televisions lack of support for the current Samsung App Store.1.) From what we understand, the customer has already received the recommended firmware and also admitted that his unit is not experiencing this issue anymore If other customers are having issues, we always encourage them to contact our customer service department for assistance and review to get proper recommendations on how to fix their issueSamsung has a wide variety of television models and each model is different Therefore, the fixes for these models may be different as well 2.) We have previously stated to the customer that based on our extensive research, there are no known issues regarding the capacitors/power supply in the customer’s model3.) Based on our records, we did address the [redacted] application specifically because this was the specific app the customer was having issues with When discussing steaming audio and video content via the internet, [redacted] was the only application the customer mentionedIn addition, internet@TV specifically explains, in the user manual for this model even, that the experience is powered by the ***! Widget Engine This is why the customer accesses the applications through ***, and not the Samsung appstore I do believe my complaint has not received any consideration by Samsung as they have not thoroughly looked into any of these issues which remain outstanding, unanswered/unresponded toI would appreciate your help by reopening this record on the basis that I have not received any resolution to my issue from Samsung and they have not even captured the issue in their response (noted in each response I've given to the Revdex.com).Thank you in advance for your help[redacted] ***

Samsung has reviewed Ms [redacted] claim in regards to her washer Our system shows the agent handling the claim submitted a refund request in the amount of $566.03; reference Txt# [redacted] for the unit due to repair delay Ms [redacted] was advised that product is under review and to hold onto the product until receiving further instructions On 7/14/17, a Response Required for Refund Process e-mail was sent to Ms [redacted] email on file with the acceptance document attached, along with instructions that are required to proceed with the refund Please have Ms [redacted] send in the acceptance document along with all required information at her earliest convenience in order for the Refund Deptto process the refund in a timely manner We apologize for any inconveniences and delays the customer may have experienced with this case Thank you

Complaint: [redacted] I am rejecting this response because: That response was absolutely patheticSamsung has consistently proven that customer service is not a priority"Bianca", the Executive at the Samsung Executive Office was rude and unhelpfulI will be seeking legal action Regards, [redacted]

Samsung has contacted the customer regarding their televisionThe unit has been deemed physical damageUnfortunately, physical damage is not covered under our one-year limited manufacturer’s warranty and therefore all repair costs would be the customer’s responsibilityWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Upon further review of Mrs [redacted] concerns with her washer we apologize for the inconvenience and any issues At this time a full refund has been submitted and approved under transaction number [redacted] We apologize again for any inconveniences and delays the customer may have experienced with this caseThank you

Samsung telecommunications division has contacted Mr [redacted] regarding his concerns with his device Mr [redacted] was offered a free of charge evaluation and repair due to customer satisfaction A pre-mailer has been sent to the customer under tracking numbers Tracking # Out: [redacted] , tracking # In: [redacted] We apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9am and 6pm EST Monday thru Friday and refer to claim # [redacted] Thank you

I am rejecting this response because: I have made several calls to Samsung since purchasing this machine due to ongoing issues which never get resolvedAll Samsung does is schedule never ending service calls to replace parts which do not correct the problems with this machineSamsung has no regard as to the time, energy and frustration I am subjected to to get these issues resolved, needing to take time off from my job for service calls and babysitting this machine for no less than hours for one load of laundry!! I requested to return this machine since the 1st issue but was denied and have spent an entire year dealing with this nonsense and all I get is the run around from SamsungI have since read negative reviews on You Tube with people having the same issues as I have with Samsung HE machinesYou will not see negative reviews on Samsungs website due their rejecting them which they did mine when I attempted to post my experienceI want Samsung to accept responsibility for their faulty product and take this machine back and issue me a refund immediately!!

Samsung has contacted the customer to address their concerns regarding their Samsung dryerWe have followed up with A&E Factory Service and have given them authorization to replace the drum for the customer at no costWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Samsung has reviewed Mrs [redacted] claim in regards to her rebate The agent handling her claim spoke with her on 3/08/and advised that the rebate is being processed The agent stated they asked the rebate team to email them when the check is mailed out and they would follow up with Mrs [redacted] at that time Please allow for 7-business days after the check has been mailed to receive it We apologize for any inconveniences and delays the customer may have experienced with this case Thank you

a couple of weeks ago my fairly new samsung tv went on the fritz it is only about yrs old great tv until it went called samsung said to go fly a kite warranty was up they also told me that to replace the screen would cost me $ I was mad I filed a rant on the Revdex.com sitethe next day a samsung rep called me ang asked me why I went on the Revdex.com sitei told her and with in hrs I had a tv repair place call me up to set up a appointment to have the tv repaired free of chargethank you samsung for doing the right thingthe lady was very nice the tv repair people were very nice samsung did the right thing it is nice to see that from a company I am a samsung fan againonce again thank you Translate the out come was very favorable samsung came through......,.,,,,,, did the right thing

Complaint: [redacted] I am rejecting this response because: Samsung agreed to partner with Corning in the use of the "Gorilla Glass" trade identity which a reasonably prudent consumer would use as a measure of confidence that the product would meet the standards described by Corning for durabilityPursuant to Federal law regarding truth in advertising,"When consumers see or hear an advertisement, whether it’s on the Internet, radio or television, or anywhere else, federal law says that ad must be truthful, not misleading, and, when appropriate, backed by scientific evidence." FTCIt is especially important to note that Gorilla Glass is intended to be used in a specified thickness and is NOT intended to be curvedSamsung is responsible for meeting the specifications and adhering to specification tests in order to advertise the use of the Corning product according to Corning's websiteTherefore Samsung has advertised this capability implicitly by use of the "Gorilla Glass" trade name in their advertising materials.Further, the FTC is especially interested in claims of product unsuitability that could result in injury or illness to the consumerBroken glass on a device that is intended to be touched can cause the consumer to be cutFurther the damage allows ingress of moisture that could cause the device to short, resulting in possible overheating and burns or fire risk.Samsung has not exhibited reasonable care in considering the advertised durability of this product and therefore could be held liable for any and all damages that occurred as a result of it failing to meet the durability standard described by Corning and accepted by Samsung in their use of the endorsed trade nameCompensation of $is completely reasonable considering the potential harm from this misrepresentation Regards, [redacted] ***

[redacted] from a service center contacted meHe asked me to troubleshoot the TV for "2-days" with everything disconnected and just the RGcable from the Cable DVR connected to the One Connect BoxEven though I would NEVER use this TV under those conditions (not a single person that buys this TV model would) I complied and within hours the TV power cycledWith HDMIs connected to the One Connect Box I get the picture randomly "jumping", what he described as a "handshake" issueThis is the same model One Connect box I had replaced by Samsung.Basically until a technician comes to my house, dismount the TV from the wall, replaces the panel's power circuit board and motherboard and also installs the sek-3500u/za Evolution Kit (even though I was promised one from tech support and they have sent me the same broken model I had instead, I told him I do not mind picking up the cost of upgrading it, as long as it comes with all accessories and they charge me the same or less than the $I found at [redacted] ), then remounts it exactly as it was, ensuring the TV is working properly, I will not consider this properly taken care of

Samsung has contacted the customer regarding their washerThe customer has been educated on the voluntary recall program options and provided the link to the websiteWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Samsung business center has contacted the customer regarding their concerns The business center has confirmed that they have spoken to Mr [redacted] and will be processing an exchange for his unit We apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday and refer to case [redacted] Thank you

Software updates for phones using the Android operating system are produced by Google and distributed by the service provider, such as [redacted] *** Under the Samsung Coverage Section of the Samsung Standard Limited Warranty the phone must be shipped to Samsung for evaluation purposesSamsung must require the exact year, make and model of the vehicle in question, and the IMEI # of the phone in useOnce this information has been received we may be able to request retrieval of the phone (although out of warranty by date) for further evaluation This requested information can be emailed to [email protected]

Upon further review of the customer’s file, please have the customer contact us at [redacted] so that we may assist with alternate options available We apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] .Thank you

Samsung has contacted the customer to address their concerns regarding their Samsung WasherAs an accommodation, we have offered the customer service and the repair service is currently scheduled for 10/1/between 8am-2pm, with [redacted] Appliance Repair, under transaction number [redacted] We apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM, Monday through Friday Thank you

Complaint: [redacted] The Order Number is [redacted] and Order Date is June 17, 2017.I can also provide photos of my traphone taken right before I mailed it to Samsung that show that my trawas in perfect conditionI provided those photos directly to Samsung when I submitted a request to Samsung support on 7/6/ I did not get a resolution yet Regards, [redacted]

Upon further review of the customer’s file, the customer has been requested to submit their purchase receipt; we are still waiting for a response from the customer. We apologize for any inconveniences and delays the customer may have experienced with this case. For further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday and refer to [redacted] Thank you.