Samsung Electronics America

Upon further review of Ms [redacted] claim, our system shows her refund in the amount of $ 603.19; reference Txt# [redacted] was issued on 8/03/for the unitWe apologize for any inconveniences and delays the customer may have experienced with this case Thank you

Complaint: [redacted] I have not received any contact from Samsung except for this message, which says they will contact meI am still waiting for any contact Regards, [redacted] ***

I am rejecting this response because: they should have something better set up for customers who have issues with their merchandiseI own their tv's, phones, washers, dryers, refrigerator, dishwasher, range, etcSamsung is the only brand we trusted until now if they can't make things right they don't deserve my business and I will make sure to pass it on to my friends and family, especially the ones who just bought a ***POOR CUSTOMER SERVICE! [redacted]

We appreciate your correspondence and allowing Samsung the opportunity to review your claimUpon review of the previous evaluation we found that the phone received at our repair facility was found to have unofficial software installed Under the Samsung Standard Limited Warranty installation of unauthorized software and unauthorized root access is not covered In these circumstances the phone is returned to the consumer without repairAt this time, we must suggest contacting your local service provider for possible resolution to this matterThank you

Samsung has contacted the customer regarding their dish washerThe customer has been approved for a refund due to no service coverage in the areaWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Complaint: [redacted] I am rejecting this response because: It's already been this long plus months!!! Regards, [redacted]

We appreciate your correspondence and allowing Samsung the opportunity to review your claim After review of your claim it appears you have been extended the only available option Samsung has to offer which is evaluation of your product to determine resolution regarding serviceAs per warranty physical damage is typically not covered under the Samsung Standard Limited Warrnaty regardless of advertisements assosicated with the productSamsung does not produce the commercial advertisement for this device, as it is created specifically by the carrier in which it was manufacturered for To resolve this matter please provide the requested information so that a label can be provided in order to ship the device to SamsungOutside of evaluation, if insurance was purchased for the device Samsung must refer you to the carrier directly for resolution Thank you

Samsung has contacted the customer regarding their rangeThe customer has been offered a one-time free of charge accommodation and the customer accepted under transaction # [redacted] We apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] .Thank you

Thank you for allowing Samsung the opportunity to review your claim In order for Samsung to authorize the request of replacement the current Note must be returned for direct evaluation of said symptoms: Camera issue, miccard issue, turning off, freezing, burning, over-heating, not charging, and glass being separated from frame Once evaluated we can determine if replacement is warrantedYou will be contacted with resolution once evaluation is completePlease allow 1-business for evaluation once the device has been returned to Samsung To continue please return the device using the UPS Premailer which has been requested for delivery to your home within 1-business daysPlace the phone, battery and charger in the box, tape the return label included inside to the outside of the box and drop off the package at your local UPS Store for return shipment Thank you

Complaint: [redacted] I am rejecting this response because:As we explained to several Samsung representatives we understand that the unit is not under warrantyHowever, this six-year old refrigerator has had the same problem three years in a row, in 2013, 2014, and The air distribution fan ices due to ice build-up, the refrigerator begins to warm and water drips into the vegetable and fruit bins, then onto the floor, but the temperature gauge shows no changeWith consequent food spoilage and mold in the underside of the bins, there is a significant health riskIn fact, an online search under Samsung refrigerator repairs reveals that we are not the only consumers affectedThere is even a "do it yourself" [redacted] video addressing removal of the panel where the ice buildup occursOur repairs have been done by licensed repair people, and I can report that this has been no easy task! Samsung's stone-walling is equivalent to to telling us that three identical repairs is no worse than having the fender fall off our car three years in a row, especially given the number (118) of consumer complaints on the [redacted] siteLet's get this settled with either a new refrigerator or the return of $1429.00, the amount we have spent for repairs Regards, [redacted]

Samsung has contacted the customer regarding their TelevisionA Samsung Representative has left the customer at message at [redacted] The customer was advised the cost associated with removing and remounting the television is the customer’s responsibilityIt is the customer’s responsibility to have the television available and accessible for the service at the time of the repairWe apologizes for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Complaint: [redacted] I am rejecting this response because:I am not questioning the refundMy prior response was clearly not read by SamsungThe issue is that I was told I could buy the same tablet at the same price and they have flat out ignored this partI tried to contact Samsung again regarding this issue and the representative put me on hold and hung upI don't understand how it is possible for them to have customer support that does not provide any support Regards, [redacted] ***

just to follow-up, we were satisfied with the last response and refunded amount from Samsung on this complaint

Samsung has reviewed Ms [redacted] complaint in regards to her refrigerator Our system show Ms [redacted] husband, *** [redacted] was assisted with an exchange request; reference Txt# [redacted] for the unit The agent informed Ms*** that after the request has been approved (which may take up to business days), she should be contacted within 2-business days by [redacted] *** for the exchanged unit Thank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case

Samsung has contacted the customer regarding their smart phoneThe customer has been sent an email and left voicemail on 1/5/requesting device informationWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: Although I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meI still have not received any type of refundUntil I do so, I am not satisfied Regards, [redacted]

Complaint: [redacted] I am rejecting this response because:i want to get a call about my other half of my question with the cellphone with issue Regards, [redacted] ***

Samsung has contacted the customer regarding their refrigeratorThe customer has been offered an SRA and the customer has accepted under transaction # [redacted] We apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Samsung has contacted the customer regarding their televisionThe customer has been set up for a refund under transaction # [redacted] We apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Samsung has reviewed Mr [redacted] complaint in regards to his rebate for his washer Our system shows a rewards card in the amount of $was mailed on 9/22/to Mr [redacted] address on file Thank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case