Samsung Electronics America

Samsung has contacted Mr [redacted] regarding his concerns with his microwave oven At this time Samsung is waiting for Mr [redacted] to send in proof of purchase so that we may proceed with the refund Once that information is received the agent assisting Mr [redacted] will contact him with the refund details Please forward bill of sale to [redacted] and she will be happy to assist We apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to claim# [redacted] Thank you

Samsung has reviewed Mr [redacted] claim in regards to his refund and our system shows a payment in the amount of $3,was issued on 3/02/ Please allow for 7-business days after the check has been mailed to receive it We apologize for any inconveniences and delays the customer may have experienced with this case Thank you

Samsung has reviewed Mrs [redacted] complaint in regards to her phone Our system shows the agent assigned to the claim spoke with Mrs*** on 10/19/to discuss the case The agent informed Mrs*** that the device is currently under warranty and the only accommodation Samsung can offer for the device is serviceMrs [redacted] told the agent that she does not think she should have service because she’s only had her phone for a few months The agent further explained to Mrs [redacted] that service is the first accommodation that would be offered under the warranty Mrs [redacted] told the agent that she will not accept that offer and she will contact her lawyer to get a refund Regrettably other than in warranty service for the device, no additional accommodations can be made for this claim Thank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case

Complaint: [redacted] I am rejecting this response because:The Samsung 3rd party technician (company: [redacted] ***) attempted to troubleshoot the issue on 2/18/Unfortunately, the technician was unable to resolve the matter and was not able to determine the root cause of the issue At this point, we would like a full refund for the television as of the main features of the tv, displaying 4k resolution, is not working as advertised Regards, [redacted] ***

Complaint: [redacted] I am rejecting this response because: Whether or not Samsung feels they don't need to take care of their products or their customers is immaterial I'm trying to get them to correct a design flaw for future victims I don't think there is any doubt that a control panel that is completely wiped clean of lettering by launder detergent is a design flaw Regards, [redacted]

Complaint: [redacted] I am rejecting this response because: I have waited a week and have not heard anything from Samsung I will dispute the charge on my credit card and try to get it handled that way Pretty disappointing Regards, [redacted]

Our files indicate that the customer’s complaint regarding Model # RS253BAWW/XAA has been reviewed an additional time per customer’s rebuttal request. Samsung has advised to Mr. [redacted] that we would not be able to modify the accommodations provided. We also advised that the customer should contact the warranty group to get further reimbursement for the difference of the refund provided by them. We apologize for any inconveniences and delays the customer may have experienced with this case. For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM, Monday through Friday and refer to case # [redacted] 6. Thank you.

According to our files, Samsung has contacted the customer regarding the customer’s unit model # PN58C550G1FXZASamsung has advised to the customer that based on our customer service records her original manufacturer’s warranty has expired as of November We also explained that a pro-rated refund and the amount would be the customer’s only option as the unit has depreciated in value based on the years of ownership and that any repairs/replacement of the unit would typically be the responsibility of the ownerRespectfully, Samsung will not be honoring the customer’s request for a full refund or replacement and that the prorated buyback and the amount offered is our only accommodationWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM, Monday through Friday and refer to case # [redacted] Thank you

Here's my address[redacted] *** [redacted] *** [redacted]

Samsung has contacted the customer regarding their smart phoneUnfortunately, physical damage is not covered under the limited warranty and any repair cost would be the responsibility of the customerWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Thank you Thank you for allowing Samsung the opportunity to review your claimIn order to provide resolution we will require the Gear Fitbe returned for evaluation A UPS Premailer box has been requested and will be delivered to your home address in order to retrieve the product Please return a copy of the purchase receipt along with the product in event repair/replacement cannot be fulfilled Thank you

Samsung has reviewed Ms*** claim in regards to redeeming [redacted] *** Our system shows the E-Commerce Division has made several attempts to contact her but have been unsuccessful Please have Ms*** return the agents call or reply to their email in order to proceed with the claim We apologize for any inconveniences and delays the customer may have experienced with this case Thank you

This is the second complaint I make regarding this issueMy Samsung printer model # SCX-3405FW is a printer, fax, copy and scanner and its DEFECTIVEThis is the second complaint I make regarding this issueMy Samsung printer model # SCX-3405FW is a printer, fax, copy and scanner and its DEFECTIVEI am mailing the printer back to the repair center today FOR THE SECOND TIMEIt arrived a few days ago and the same problem exist! It sends multiple faxs to any intended recipient, the printer is dysfunctional and unrecognized by the Imac, and the copy machine does not work properly most of the timeAfter speaking this morning with Samsung again, they are mailing me another shipping label to re ship the printer again to the repair facilityHowever how much longer can this go? THIS IS A HUGE OPPORTUNITY COSTIf they cannot fix this they should replace it with a similar or alternative model that actually works pursuant to the year manufacture warranty(Which expired on 1/14/but I initiated this dispute for repair on 1/7/within the one year.) I am tired of dealing with these people! I hope something productive can come out of this second complaint filedMy samsung ticket/case # 412-285- Desired Settlement: REPLACEMENT OF THE PRINTER I DO NOT CARE IF IT IS THE SAME MODEL JUST REPLACE IT FOR AN ALTERNATIVE UNIT!

Samsung has contacted the customer to address their concerns regarding their Samsung DryerWe have offered the customer a buyback (refund) for the unitThe customer has acceptedWe have asked the customer to provide to us a copy of their purchase receipt and we will speak with the retailer so that the buyback can be processedOnce the refund is processed, we will follow up with the customer with further instructionsWe asked for the customer to keep the defective unit until the refund approval process has been completedWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Samsung has reviewed Mrs***’ claim in regards to her refund for the Blu Ray player The agent handling her claim submitted a refund request on 3/07/17; reference Txt# [redacted] A Refund Payment Processing e-mail was sent to Mrs [redacted] on 3/09/requiring a response to proceed with the refund Please allow for 7-business days after the check has been mailed to receive it We apologize for any inconveniences and delays the customer may have experienced with this case Thank you

Samsung has reviewed Mr [redacted] complaint in regards to his refund for his refrigerator Our system shows a refund check in the amount of $2,239.88; reference Txt# [redacted] was issued on 10/05/for the unit Please allow 7-business days after the check has been mailed to receive it Thank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case

We appreciate your correspondence and allowing Samsung the opportunity to review your claimWe do apologize for the delay in receiving resolution to this matter Direct contact has been made with the appropriate parties in order to provide you with follow upThank you

Complaint: [redacted] I am rejecting this response because:wow!! Now Samsung is being dishonest with the Revdex.com! After weeks of waiting on a part and them not showing up for scheduled appointments yes I did get my dryer fixed by a local company out of my pocket!! Sorry Samsung but I need to do laundry I can't go weeks without clean clothes!! Your company is unreliable,dishonest and I feel for anyone buying your appliances it a a disgrace to your customers! Samsung did call me 2-28-but I was at work and did not have all my information with me so I was supposed to call back and talk to them so nothing was resolved except that they made a call to me I work in a dental office so I can really can only call them on Friday's when I'm off which I did and then this email came throughIf I get anything accomplished I would like people to know please don't waste your hard earned money on Samsung they will not do anything for u after they have your money Regards, [redacted]

Due to the fact Samsung does not directly issue rebates, this issue will need to be resolved by [redacted] ***.A reguest to have a member from [redacted] contact you has been sent.Thank you

Upon further review of the customer’s file, the customer has been set up for repair under transaction # [redacted] We apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you