Samsung Electronics America

Samsung has reviewed Mr. [redacted] complaint in regards to his dishwasher. Our system shows a refund request in the amount of $655.07; reference Txt# [redacted] was submitted for the unit. A Refund Payment Requested e-mail was sent on 11/02/17 to Mr. [redacted] email on file informing him that... the refund is being processed for payment. The refund was processed and 11/05/17, Mr. [redacted] was sent a Refund Payment Processing e-mail informing him that the refund is being processed to be issued. Once the refund is issued, Mr. [redacted] will receive a Refund Check Issued e-mail informing him that the refund has been issued for payment. Please allow 1-3 business days (pending on the bank) for the Direct Deposit to be reflected on the account. Thank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case.

Samsung has reviewed Mr [redacted] complaint in regards to his Samsung.com order Our system shows an E-Commerce agent informed Mr [redacted] that he will have to place a new order for the Note at full price and then be refunded $for the discount The agent also informed Mr [redacted] that once the original order has been returned, he will receive a refund for the order In regards to the Gear camera, the agent advised Mr [redacted] that it is currently out of stock and at this time he would not be able to place an order for the device The agent has advised that Mr [redacted] had additional concerns that they discussed and will keep him updated Thank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case

Samsung has contacted the customer to address their concerns regarding their Samsung TelevisionWe have advised to the customer that we will not be able to accommodate his requests to obtain the YouTube application or an exchangeWe have explained to the customer that YouTube has made a decision to no longer make the apps availableWe additionally explained that Samsung just provides the platform for the apps but we do not have control of the applicationThis information is available online and there is a disclaimer in the user manualAlso, when the customer signed up for the apps a disclaimer is provided before he agreed to the terms We apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

We appreciate your correspondence and allowing Samsung the opportunity to review your claimIf the service provider is unable to provide assistance under the coverage section of the Samsung warranty it clearly states your product must be returned to Samsung to receive warranty service We must have the opportunity to directly evaluate the product, determine the cause of issue and provide resolution accordinglyIf Samsung has not, or did not, have the opportunity to review the product in order to determine a resolution we cannot warrant any compensation for charges applied by the service providerFor reimbursement of carrier charges contact would need to be made the provider directlyThank you

Samsung has contacted the customer to address their concerns regarding their Samsung RefrigeratorWe have offered the customer a buyback (refund)The customer has accepted and we advised that our refund department will contact her with further instructionsWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Upon further review of Ms [redacted] ’ claim, our system shows the refund in the amount of $465.46; reference refund # [redacted] was successfully credited back to her [redacted] ending in [redacted] for the 3/30/order The funds are no longer in our system as of 3/31/when it was released Please have Ms [redacted] needs to contact her financial institution for the [redacted] she used on the order to confirm the refund was issued back to that credit card on their end We apologize for any inconveniences and delays the customer may have experienced with this case Thank you

Samsung has contacted Mrs [redacted] regarding her concerns with his reimbursement We apologize for any inconvenience this issue may have caused At this time the agent has requested that Mrs [redacted] send the food loss list so that she may be reimbursed Samsung will reimburse up to $for food loss We apologize again for any inconveniences and delays the customer may have experienced with this caseThank you

We do apologize for any delay with regard to repair service.Unfortunately, the inventory to fulfill replacement is unavailable, however, parts to complete repair are scheduled for delivery this week.With that stated, upon receipt of parts expedited repair will be provide to complete service and return the unit.Thank you

Samsung has contacted the customer regarding their RefrigeratorThe customer had repair service on 7/but stated it was not successfulThe customer stated she would like to have a different representative help her with the issue after not responding to the current sales representatives multiple attempts to contact for assistance with no responseWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday and refer to case# [redacted] Thank you

Dear Ms***:Thank you for contacting Samsung Electronics America, Office of the President, we appreciate the opportunity to respond to your inquiries and concernsYour feedback is very important, as it allows us to better understand how we can improve our customers' experience We are sorry to hear of your experience with your Samsung washer Samsung tries to accommodate our customer’s to the best of our ability on a case by case review Regrettably we were not able to resolve your case and we are sorry to hear that ultimately, this experience has led you to no longer be a valued Samsung customer The feedback you have provided is vital to Samsung and our commitment and dedication to our products and services We will utilize your feedback to consider possible changes and enhancement to our current policies and procedures We sincerely apologize again for any inconveniences and delays you may have experienced with this case.Sincerely,Samsung Office of the President

Our files indicate that the customer’s complaint regarding Model # SL-C460FW/XAA has been reviewed an additional time per customer’s rebuttal requestBased off of our customer service records, we provided Mr [redacted] with a $eGift to purchase the imagining unit directly from our website at no cost to him on 10/23/The imaging unit is listed on our website for $which is cheaper than what Mr [redacted] initially stated originally due to a price mark downStandard shipping is free so there should be no additional cost to himUnfortunately, we are unable to ship him the part directly due to the fact that we don’t stock themWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM, Monday through Friday and refer to case # [redacted] Thank you

According to our files, Samsung has contacted the customer regarding the customer’s unit model # WA400PJHDWR/AASamsung has requested for the customer to send us an estimate as well as photos of the damagesWe received this information on 2/13/and have submitted the customer for compensationSince Mr [redacted] has already purchased a replacement unit, he opted for a refund of the unit which we have approved and processed as wellWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM, Monday through Friday and refer to case # [redacted] Thank you

Thank you for allowing Samsung the opportunity to review your claim.Our records indicate there is an active investigation already in place regarding this matterA resolution will be provided once the investigation is complete.Please allow the 8-business days required to complete the claim.Thank you

We appreciate your correspondence and allowing Samsung the opportunity to review your claimPlease note, software for phones using the Android operating system are produced by [redacted] and agreed upon by the carrier and the manufacturer If you are locked out of a device and require and simple troubleshooting is found unsuccessful; the only recourse Samsung may have is to factory reset the device Another option would be to have the phone shipped to Samsung for service if proof of ownership is providedRemote access may not be an available option for account unlock assistanceWe do apologize if there was an error which occurred during the attempted login of your device which resulted in a loss of data, however, we must ask that you refer to the Samsung Standard Limited Warranty [redacted] , Section: What are the limits on SAMSUNG’s liability? THIS LIMITED WARRANTY SETS OUT THE FULL EXTENT OF SAMSUNG’S RESPONSIBILITIES, AND THE EXCLUSIVE REMEDY REGARDING THE PRODUCTSALL IMPLIED WARRANTIES, INCLUDING WITHOUT LIMITATION, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, ARE LIMITED TO THE DURATION OF THIS LIMITED WARRANTYIN NO EVENT SHALL SAMSUNG BE LIABLE FOR DAMAGES IN EXCESS OF THE PURCHASE PRICE OF THE PRODUCT OR FOR, WITHOUT LIMITATION, COMMERCIAL LOSS OF ANY SORT; LOSS OF USE, TIME, DATA, REPUTATION, OPPORTUNITY, GOODWILL, PROFITS OR SAVINGS; INCONVENIENCE; INCIDENTAL, SPECIAL, CONSEQUENTIAL OR PUNITIVE DAMAGES; OR DAMAGES ARISING FROM THE USE OR INABILITY TO USE THE PRODUCTSOME STATES AND JURISDICTIONS DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, OR THE DISCLAIMER OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATIONS AND DISCLAIMERS MAY NOT APPLY TO YOU.Again, we do apologize for any inconvenience this may have causedThank you

Under the coverage section of the Samsung warranty it clearly states your product must be returned to Samsung at Samsung's expense for warranty serviceSamsung as a courtesy will evaluate your product and determine the appropriate resolution to this issuePlease take advantage of the free shipping instrument that will be provided for the return of your product Samsung product repair/replacement as a courtesyPlease contact Samsung at ###-###-#### for all service related inquiresThank you

Samsung has contacted the customer regarding their TelevisionThe customer has been set up for repair under transaction [redacted] We apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at [redacted] - [redacted] between the hours of 9AM and 6PM EST, Monday through Friday and refer to case [redacted] Thank you

Samsung has contacted the customer to address their concerns regarding their Samsung WasherBased off of our customer service records, we show that The Home Depot has processed a return for the customer on 7/29/We called the customer and he confirmed that The Home Depot picked up the unit and that he will receive a refund once they receive the washer backWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Samsung has reviewed Mr [redacted] complaint in regards to his Samsung.com order Our system shows a refund in the amount of $890.40; reference refund number [redacted] was issued on 8/10/for the shipment he refused Please allow 3-business days for the funds to be reflected back on to his account Thank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case

Samsung has made several attempts to contact Mrs [redacted] to no avail For further assistance, she may contact the agent handling her claim We apologize again for any inconveniences and delays the customer may have experienced with this caseThank you

Upon further review of the Mr [redacted] file, he was given the pre-paid label we providedHowever, Mr[redacted] used own shipping label to return the product Without the tracking information for his return, we are not able to verify that it was returned The system doesn’t show that it has been received at [redacted] *** Once we can verify the status of the return, we will be able to refundFor any further assistance plase contact, [redacted] Thank you