Samsung Electronics America

Upon further review of the Mr [redacted] file, he was given the pre-paid label we providedHowever, Mr[redacted] used own shipping label to return the product Without the tracking information for his return, we are not able to verify that it was returned The system doesn’t show that it has been received at [redacted] *** Once we can verify the status of the return, we will be able to refundFor any further assistance plase contact, [redacted] Thank you

Complaint: [redacted] I am rejecting this response because: I constantly had my cell phone with me and never once received a phone call from SamsungThis is a complete fabrication on their partThey have been completely unresponsive to my concerns about a refrigerator that cannot be repairedI have been without a refrigerator for over months My telephone number is ###-###-####They should callThey should immediately repair or replace this year old refrigeratorThat is all that is acceptable Regards, [redacted]

Dear Mr***: Thank you for contacting Samsung Electronics America, Office of the President, we appreciate the opportunity to respond to your inquiries and concernsYour feedback is very important, as it allows us to better understand how we can improve our customers' experience We are sorry to hear that you were experiencing an issue with your Samsung Galaxy S Samsung believes in building quality products, and we apologize for not meeting your expectations We value our relationship with you and we are committed to providing the highest level of service simply because you (our customer) deserve it The feedback you provided is vital to Samsung and our commitment and dedication to our products and services We will utilize your feedback to consider possible changes and enhancement to our current policies and procedures We apologize for any inconveniences and delays you may have experienced with this case Sincerely,Samsung Office of the President

Dear Ms***:Thank you for contacting Samsung Electronics America, Office of the President, we appreciate the opportunity to respond to your inquiries and concernsYour feedback is very important, as it allows us to better understand how we can improve our customers' experience We are sorry to hear of your experience with your Samsung washer Samsung tries to accommodate our customer’s to the best of our ability on a case by case review Regrettably we were not able to resolve your case and we are sorry to hear that ultimately, this experience has led you to no longer be a valued Samsung customer The feedback you have provided is vital to Samsung and our commitment and dedication to our products and services We will utilize your feedback to consider possible changes and enhancement to our current policies and procedures We sincerely apologize again for any inconveniences and delays you may have experienced with this case.Sincerely,Samsung Office of the President

Upon receipt of Ms [redacted] ’s Revdex.com rebuttal, we reviewed the customer’s request an additional timeWe have dispatched an authorized service technician to Ms [redacted] ’s home to determine the issue with unitAfter inspection it was determined that the unit is operating within specificationsWith this being said, Samsung is unable to honor Ms [redacted] ’s request for an exchange or refund of the productWe do sincerely apologize for this unfortunate situation but our response will not be modified We apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

According to our files, Samsung has contacted the customer regarding the customer’s unit model # [redacted] We have reviewed the customer’s file history and claim, and after further review with our product engineers they have determined that the rust on the door was not caused by any mechanical failure of the unit and is considered a cosmetic issue in which is not covered by our limited manufactures warrantyWith this being said we cannot honor the customer’s request for a free of charge replacement of the doors or an exchange of the refrigeratorWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM, Monday through Friday and refer to case # [redacted] Thank you

According to our files, Samsung has contacted the customer regarding the customer’s unit model # DV405ETPAWR/AAWe have offered the customer a one-time free of charge repair accommodationsThe customer has accepted and we have set up repair serviceWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM, Monday through Friday and refer to case # [redacted] Thank you

Samsung has contacted the customer regarding her concerns with her refrigeratorThe customer was given a service with transaction # [redacted] Our agent reached out to this customer with multiple attemps, but no responseWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday and refer to case# [redacted] Also you could reach us at [redacted] Thank youTell us why here

Our files indicate that the customer’s concerns regarding his Samsung television has been reviewed an additional time per customer rebuttal requestAs previously mentioned, the unit in question has been out of warranty since 02/To address all of the customer’s concerns we have listed them separately below: 1.) From what we understand, the customer has already received the recommended firmware and also admitted that his unit is not experiencing this issue anymore If other customers are having issues, we always encourage them to contact our customer service department for assistance and review to get proper recommendations on how to fix their issueSamsung has a wide variety of television models and each model is different Therefore, the fixes for these models may be different as well 2.) We have previously stated to the customer that based on our extensive research, there are no known issues regarding the capacitors/power supply in the customer’s model3.) Based on our records, we did address the [redacted] application specifically because this was the specific app the customer was having issues with When discussing steaming audio and video content via the internet, [redacted] was the only application the customer mentionedIn addition, internet@TV specifically explains, in the user manual for this model even, that the experience is powered by the ***! Widget Engine This is why the customer accesses the applications through ***, and not the Samsung appstore We apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please contact Samsung at [redacted] between the hours of 9AM and 6PM, Monday through Friday, and refer to case # [redacted] Thank you

Upon further review of Ms [redacted] ’ claim, our system shows the refund in the amount of $465.46; reference refund # [redacted] was successfully credited back to her [redacted] ending in [redacted] for the 3/30/order The funds are no longer in our system as of 3/31/when it was released Please have Ms [redacted] needs to contact her financial institution for the [redacted] she used on the order to confirm the refund was issued back to that credit card on their end We apologize for any inconveniences and delays the customer may have experienced with this case Thank you

Samsung has reviewed Mr. [redacted] complaint in regards to his dishwasher. Our system shows a refund request in the amount of $655.07; reference Txt# [redacted] was submitted for the unit. A Refund Payment Requested e-mail was sent on 11/02/17 to Mr. [redacted] email on file informing him that... the refund is being processed for payment. The refund was processed and 11/05/17, Mr. [redacted] was sent a Refund Payment Processing e-mail informing him that the refund is being processed to be issued. Once the refund is issued, Mr. [redacted] will receive a Refund Check Issued e-mail informing him that the refund has been issued for payment. Please allow 1-3 business days (pending on the bank) for the Direct Deposit to be reflected on the account. Thank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case.

Thank you for allowing Samsung the opportunity to review your claim.Our records indicate there is an active investigation already in place regarding this matterA resolution will be provided once the investigation is complete.Please allow the 8-business days required to complete the claim.Thank you

Samsung has reviewed Ms [redacted] ’ complaint in regards to her television Our system shows the agent who handled her complaint spoke with her on 8/29/and advised her that the part for the unit was in transit to her home The agent provided Ms [redacted] with the UPS tracking number as well as advised her of the estimated date of delivery Thank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case

Samsung has contacted the customer regarding their RefrigeratorThe customer was offered a one-time accommodation of food compensation in the amount of $ (transaction # [redacted] )We apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Samsung has contacted the customer to address their concerns regarding their Samsung stoveBased off of our customer service records, we have offered the customer a refundThe customer advised that she filed the complaint prior to the refund being offeredWe asked if it was better for her to communicate by phone or email and she advised email was betterWe then advised to the customer that we will have the refund department make contact to address her questionsThe customer explained that she still has the unitWe asked if she had any questions for us and the customer states that at this time she didn’t and thanked us for following upAt this time the customer is proceeding with the refund offerWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Complaint: 10712072 unbelievable the different stories from samsung your phone agents told me samsung received payment 6-23-15 and I should have a phone 8-12 business days the story has done nothing but grown from here with many empty stories I can't believe it takes this long for a company this large to replace a simple phone completely unhappy I am rejecting this response because:

Samsung has made several attempts to contact Mrs [redacted] to no avail For further assistance, she may contact the agent handling her claim We apologize again for any inconveniences and delays the customer may have experienced with this caseThank you

Samsung has contacted the customer to address their concerns regarding their Samsung refrigeratorWe have offered the customer a pro-rated buyback (refund)The customer has accepted our proposed accommodation and we advised to the customer to hold onto the unit until receiving further instructionsWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Samsung has contacted the customer to address their concerns regarding their Samsung RefrigeratorWe have offered the customer a buyback (refund)The customer has accepted and we advised that our refund department will contact her with further instructionsWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

We appreciate your correspondence and allowing Samsung the opportunity to review your claimIf the service provider is unable to provide assistance under the coverage section of the Samsung warranty it clearly states your product must be returned to Samsung to receive warranty service We must have the opportunity to directly evaluate the product, determine the cause of issue and provide resolution accordinglyIf Samsung has not, or did not, have the opportunity to review the product in order to determine a resolution we cannot warrant any compensation for charges applied by the service providerFor reimbursement of carrier charges contact would need to be made the provider directlyThank you