Samsung Electronics America

Samsung has contacted the customer to address their concerns regarding their Samsung television and evolution kitWe offered the customer a one-time free of charge repair accommodation and an exchange for the evolution kitWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Complaint: [redacted] I am rejecting this response because: I want to be contacted by a member of executive customer service to discuss my complaint Regards, [redacted]

Complaint: [redacted] I am rejecting this response because: Since Samsung already agree it is samsung's system fault (the new response stops insisting "I applied the code"), Samsung should fix itIf E-commerce cannot issue another code, somebody else should do that or send me a gift card Regards, [redacted] ***

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have requested [redacted] to cancel the dispute so Samsung can process the refundI have emailed Nashea who I have been speaking with via email regarding the cancellation of the dispute and requested that they send me confirmation the refund has been processed and the time-frame for the refund from when they process itI do accept their offer and hope to see the refund processed shortly Regards, [redacted]

Samsung has reviewed Mr [redacted] claim in regards to his Noterefunds Our system shows the initial checks were returned to Samsung however on 04/07/17, they were re-mailed to the updated address on file We apologize for any inconveniences and delays the customer may have experienced with this case Thank you

Samsung has contacted Mrs [redacted] regarding her concerns with the $that was paid for disposal The agent has advised Mrs [redacted] that there will be no accommodation as the rebate has already been received and as per the instruction on the rebate form it states that Samsung will reimburse any installation or removal fee incurred by the delivery of your new washer if they are listed as separate line items on the sales receipt We apologize for any inconveniences and delays the customer may have experienced with this caseThank you

Complaint: [redacted] I am rejecting this response because: There was nothing at all wrong with the dryer when I purchased it and Samsung is noted for not standing behind their warrenty on the products they saleI have gone resurch and found cases where they refused warranty service on a number of people that had problems wit their productsThe sells person where I purchased the unit even told me “good luck trying to get service from these people.” So they don’t have a good reputation when it comes to standing behind the products they sellI WELL NEVER BUY ANOTHER SAMSUNG PRODUCT as long as I live! Samsung needs to stick with making TV’s only and leave washers and dryers to Whirlpool and Maytag companies that stand behind their productsBy the way the washer I purchased at Sears retail store at full price has broken also, so I wonder what kind of excuse they will come up with this time for not fixing it under warranty Regards, [redacted]

Samsung has attempted to contact the customer at [redacted] and [redacted] to address their concerns regarding their OvenUnfortunately we have not heard back from the customer Please have the customer contact us at [redacted] so that we may assist We apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday and refer to case [redacted] .Thank you

Unfortunately, that was only the return of the phone to Samsung with a notice that you rejected the deliveryThere is no record of a filed [redacted] claim with Samsung.Again, a [redacted] claim has been opened and will be reviewed for resolution

Thank you for allowing Samsung the opportunity to review your claim Once the physical Noteproduct is confirmed as returned refund is then issued Our records currently do not reflect return of a Noteto our facility You are welcome to contact Samsung's NoteEscalation Team at [redacted] with you return tracking # in order to further review status of your Noterefund We apologize again for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at [redacted] between the hours of 9am and 6pm EST Monday thru Friday and refer to claim# [redacted] Thank you

Samsung has contacted the customer to address their concerns regarding their Samsung RefrigeratorWe have advised to the customer that after speaking with our refunds department we will be able to resubmit the request with a one-time accommodation for approval to have the buy-back processed as it was previously offered by an agentThe customer has accepted and we advised to the customer to hold onto the unit until he receives the refund acceptance documents for further instructionsWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Samsung has contacted E-Commerce regarding the customer’s concernsAs per E-Commerce, the customer received incorrect information from eBatesThe customer will be receiving their cash backWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday Thank you

We appreciate your correspondence and allowing Samsung the opportunity to review your claimIf there is damage to a device you own we suggest contacting Samsung directly at ###-###-#### so an evaluation can be completedUnder the coverage section of the Samsung warranty it clearly states the product must be returned to Samsung for servicing Based on the contact information provided there has been no contact to Samsung regarding a product you recently purchasedOtherwise, Samsung must handle all claims on a case by case basis in order to provide the appropriate solution Thank you

Samsung has contacted the customer to address their concerns regarding their Samsung TabletAs an accommodation, we advised to the customer that we will set up a repair service and cover the broken screen along with the original issue of the loose charging portThe customer accepted our offer and we have sent her a shipping label to send the tablet back in for repairWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Complaint: [redacted] I am rejecting this response because: I see a bunch of words with no meaningIt looks like the response that anyone would get from Samsung that made a complaintThe message was not specific, I want to know what the changes are they made, when they made the changesAnd I want to test the changes for example I want to call prize logic and not have to wait on the phone for more than five minutesI want to know they have supervisors available if requested and the representative could give you an ID number or name, so there is a way to track the conversation so when you call back in the future they have a record of your last discussion and you don't have to start out from scratch every time you callI found my last talk with their representative very frustrating and disturbing and they were extremely rudeIt was just not one representative but a few the only one that gave me their name was [redacted] I would like to know that he is trained on how to talk to customers in the right manner without becoming rude Regards, [redacted]

Samsung has contacted the customer to address their concerns regarding their Samsung TelevisionWe have advised to the customer that we will look into his complaint and offered the customer improvement commitmentThe customer requested some sort of compensation for his customer service experienceWe then explained that regrettably, we do not have any additional accommodation options availableWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Samsung has reviewed Ms***’ complaint in regards to her washer Our system shows the agent handling the complaint sent Ms*** an email offering a one-time parts and labor accommodation if the unit is repaired through an authorized Samsung service provider Ms *** agreed to proceed with service but the photo she emailed the agent with the serial label was unclear The agent emailed Ms*** back and requested a clear picture of the serial label in order to complete the service request Once the agent receives the serial label, a one-time repair accommodation will be submitted to repair the unit Up to date, the agent has not received the requested information Please have Ms [redacted] email the agent (if she hasn’t already) a clearer picture of the serial label at her earliest convenience in order to proceed with the claim Thank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case

Samsung has contacted the customer regarding their Vaccum CleanerA Samsung Representative will be contacting the Parts Department for a replacement lid for Mr[redacted] The representative is still waiting feedback from the departmentWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday and refer to case [redacted] Thank you

Upon further review of the customer’s file, the customer was informed that although the unit is out of warranty , we would provide her with a one-time free of charge accommodation and the customer has accepted under transaction # [redacted] We apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Samsung has contacted the customer regarding their TelevisionWe have sent the customer’s photos of their television to our Technical SupportUnfortunately, the finding of the unit voids the warrantyWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you