Samsung Electronics America

Complaint: [redacted] I am rejecting this response because: I have contacted Customer Service separately and was promised that the case was escalated alreadyI was given the escalation ticket # [redacted] with a promised response by e-mail within 5-daysI have not received any such reply within the promised time.The order number is [redacted] The status for my trahas been as "Product received" state for more than two weeks Regards, [redacted]

Upon further review of the customer’s file, the customer was informed that although the unit is out of warranty , we would provide her with a one-time free of charge accommodation and the customer has accepted under transaction # [redacted] We apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Samsung has contacted the customer to address their concerns regarding their Samsung TabletAs an accommodation, we advised to the customer that we will set up a repair service and cover the broken screen along with the original issue of the loose charging portThe customer accepted our offer and we have sent her a shipping label to send the tablet back in for repairWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Samsung has contacted Mr [redacted] regarding his concerns with his rebate Mr [redacted] stated he has not received his rebated as of 12/ The agent advised Mr [redacted] that the rebate takes 4-weeks We apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Samsung has contacted Prizelogic regarding their concernsAs per Prizelogic, the customer will be contacted and will be helped We apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through FridayThank you

According to our files, Samsung has contacted the customer regarding the customer’s unit model # LS24B150BL/ZA The customer’s claim request has been reviewed by our E-commerce team and they have agreed to return the productIf not already, a member from the team will be reaching out to the customer to coordinate the return and credit of the unitWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM, Monday through Friday and refer to case # [redacted] Thank you

Complaint: [redacted] I am rejecting this response because: Samsung did NOT contact us since we have filed this complaint with the Revdex.com to address this concern about our Samsung refrigerator! The generic response from Samsung is characteristic of the prevailing "indifferent" customer service we have received from this company Perhaps Samsung executive personnel should review the two transaction numbers they provided for us while we were without a refrigerator for one month (transaction numbers [redacted] & [redacted] ) We will continue to share our negative experiences regarding Samsung's lack of customer service with others via social media and by word of mouth Regards, [redacted]

Upon further review of the customer’s file, the customer has been set up for a Washing Machine exchangeWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Complaint: [redacted] I am rejecting this response because: Since Samsung already agree it is samsung's system fault (the new response stops insisting "I applied the code"), Samsung should fix itIf E-commerce cannot issue another code, somebody else should do that or send me a gift card Regards, [redacted] ***

Samsung has attempted to contact the customer at [redacted] and [redacted] to address their concerns regarding their OvenUnfortunately we have not heard back from the customer Please have the customer contact us at [redacted] so that we may assist We apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday and refer to case [redacted] .Thank you

We appreciate your correspondence and allowing Samsung the opportunity to review your claimTo review this matter further we would have to request the product be returned for direct engineer evaluation This is a separate evaluation from one provided at the repair facility A UPS Premailer box has been requested and will be delivered to your home tomorrow in order to retrieve the product Once received it will be evaluated and resolution providedWe ask that a proof of purchase receipt copy be provided along with return of the phoneIf it has not already been suggested, please try testing of a new SIM card in the device to see if this might provide resolutionThank you

Samsung has contacted Mrs [redacted] regarding her concerns with the $that was paid for disposal The agent has advised Mrs [redacted] that there will be no accommodation as the rebate has already been received and as per the instruction on the rebate form it states that Samsung will reimburse any installation or removal fee incurred by the delivery of your new washer if they are listed as separate line items on the sales receipt We apologize for any inconveniences and delays the customer may have experienced with this caseThank you

Samsung has contacted the customer to address their concerns regarding their Samsung RefrigeratorWe have advised to the customer that after speaking with our refunds department we will be able to resubmit the request with a one-time accommodation for approval to have the buy-back processed as it was previously offered by an agentThe customer has accepted and we advised to the customer to hold onto the unit until he receives the refund acceptance documents for further instructionsWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Samsung has contacted E-Commerce regarding the customer’s concernsAs per E-Commerce, the customer received incorrect information from eBatesThe customer will be receiving their cash backWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday Thank you

Complaint: [redacted] I am rejecting this response because: As you knew that I called Samsung customer service so many timesWhat did they help me? Nothing Currently, I am living with dirty house and I got problem with my healthI got an asthma, and I told Samsung that I need to pay someone to clean my house every two week and Samsung reimburse or refund it for me But they did not agree itI told Samsung that I have to prosecute to Samsung with The Supreme Court of The United States about this issue, my money, my health, and my times over months on August 1st, If I do not get my Vacuum back on July 29, Regards, ***

We appreciate your correspondence and allowing Samsung the opportunity to review your claimWe understand your concern, however, the electronics business model is predicated upon cutting-edge research and continued innovative developmentToday's access to the ever changing technology landscape is predicated on an infinite loop of continuous improvement that stimulates innovationPlease note, software updates for phones using the Android operating system are produced by [redacted] and pushed to the phone by the service provider, such as [redacted] , [redacted] , [redacted] or [redacted] for update Once downloaded, these updates cannot be reversed The replacement of the phone with a device containing previous software would not provide resolution due to the fact the update would once again be pushed to the device, and can only be postponed for a limited amount of timeSoftware updates cannot be avoided indefinitelyWe will forward your feedback along to the appropriate parties for further review and considerationWe again appreciate your feedback, and apologize for any inconvenience this has causedThank you

Complaint: [redacted] I am rejecting this response because: There was nothing at all wrong with the dryer when I purchased it and Samsung is noted for not standing behind their warrenty on the products they saleI have gone resurch and found cases where they refused warranty service on a number of people that had problems wit their productsThe sells person where I purchased the unit even told me “good luck trying to get service from these people.” So they don’t have a good reputation when it comes to standing behind the products they sellI WELL NEVER BUY ANOTHER SAMSUNG PRODUCT as long as I live! Samsung needs to stick with making TV’s only and leave washers and dryers to Whirlpool and Maytag companies that stand behind their productsBy the way the washer I purchased at Sears retail store at full price has broken also, so I wonder what kind of excuse they will come up with this time for not fixing it under warranty Regards, [redacted]

Complaint: [redacted] I am rejecting this response because: I want to be contacted by a member of executive customer service to discuss my complaint Regards, [redacted]

We appreciate your correspondence and allowing Samsung the opportunity to review your claimIf there is damage to a device you own we suggest contacting Samsung directly at ###-###-#### so an evaluation can be completedUnder the coverage section of the Samsung warranty it clearly states the product must be returned to Samsung for servicing Based on the contact information provided there has been no contact to Samsung regarding a product you recently purchasedOtherwise, Samsung must handle all claims on a case by case basis in order to provide the appropriate solution Thank you

Thank you for allowing Samsung the opportunity to review your claim Once the physical Noteproduct is confirmed as returned refund is then issued Our records currently do not reflect return of a Noteto our facility You are welcome to contact Samsung's NoteEscalation Team at [redacted] with you return tracking # in order to further review status of your Noterefund We apologize again for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at [redacted] between the hours of 9am and 6pm EST Monday thru Friday and refer to claim# [redacted] Thank you