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Samsung Electronics America

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Samsung Electronics America Reviews (4347)

Samsung has contacted the customer to address their concerns regarding their Samsung RefrigeratorWe have advised to the customer that Samsung’s limited manufacturer’s warranty outlines that any type of damage (physical or cosmetic) is not covered under the warranty and any repairs as a result are the customer’s responsibilityThe customer may have the door repaired, however, they will be responsible for the repair costsWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Complaint: [redacted] I am rejecting this response because: I have be told I qualified before and had not received the check, I will need to wait until I receive the rebate/check from Samsung/PrizelogicI did however receive an email from Prizelogic saying it would take to weeks to recive Regards, [redacted] ***

Samsung has reviewed Mr [redacted] ’ claim in regards to his refrigerator Our system shows the agent handling the claim spoke with Mr [redacted] on 4/27/and requested a copy of the receipt so they could validate the warranty terms and better explore what options may be available to him Since then, the agent has made several attempts to reach Mr [redacted] to obtain the receipt but have not been successful Please have Mr [redacted] email the agent the receipt if he would like to proceed with the claim We apologize for any inconveniences and delays the customer may have experienced with this caseThank you

Upon receipt of Ms**’s Revdex.com rebuttal, we reviewed the customer’s file and request an additional timeWe have called the customer and left a voicemail advising to the customer that we can either offer a one-time free of charge repair for her refrigerator or if she does not want to do service we can also as an alternative offer a pro-rated buyback (refund)We asked for the customer to follow up upon receiving our voicemail to advice of her choice of accommodationWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Samsung has reviewed [redacted] complaint in regards to his Samsung.com order The case has been escalated to E-Commerce upper management for further assistance in this matter Once upper management reviews the case, an E-Commerce agent will notify [redacted] via email with the status/resolution E-Commerce sincerely apologizes for the delay and is working diligently on trying to resolve the case Thank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case

Samsung has contacted the customer to address their concerns regarding their Samsung RefrigeratorWe have advised to the customer that her refund has been approvedWe explained that we have received her refund acceptance documents and her refund check will be issued in 1-business daysWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Samsung has contacted the customer to address their concerns regarding their Samsung refrigeratorWe have explained to the customer that unfortunately we will not be able to send her the handlesWe explained that any parts that need to be replaced have to be shipped to an authorized service center and unfortunately at this time we do not have an authorized service center availableWe advised that unfortunately, the refund is the only optionIn an effort to resolve this complaint, we advised that she has been approved to just send us the serial decal and that she can mail the cut cord within days from the receipt of the refundThe customer understood and will proceed with the refundWe asked the customer if she has any issues, to contact us directlyWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Samsung has contacted the customer regarding their TelevisionA Samsung Representative explained the differences between the one connect box and the evolution kitWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday and refer to case [redacted] Thank you

We must advise the device has been tested and received an IP ( [redacted] ) rating of IP67, which means that it is protected against dust intrusion and capable of withstanding water immersion of between cm to one meter for minutesThe unit has also passed military specification ( [redacted] ) testing against a subset of specific environmental conditions, including temperature, dust and sand, shock/vibration, and low pressure/high altitude Please note, covers must be tightly closed to withstand these tests, however, it may not perform as shown in all extreme conditions.If liquid damage is found during evaluation this may indicate the phone was not properly sealed when in contact with liquid, or the liquid contact was too severe Unfortunately, any damage incurred through contact with water or other liquids can, and in most cases will, cause corrosion to the inner workings of the handset Even when some functionality is retained, it generally happens that the corrosion continues to spread, causing more damage over timeIn these circumstances, due to Samsung's policy concerning repair, it is no longer feasible to attempt to repair the phone because the cost associated may in most cases cost more than the actual value of the unit; consequently, the phones received in this condition into our North Texas repair facilities are shipped back to the customer unrepaired Additionally, if you have insurance through your service provider, some providers do offer a replacement policy on phones which need servicing In some cases, they may send out a replacement phone and the defective phone is sent back to them in returnFor more details on a possible exchange, please contact your Service ProviderWe do apologize for any inconvenience this may have caused.At this time Samsung can only offer to have your product shipped to Samsung for evaluation of the damage We cannot honor the request of replacement or refundIf you wish to send in your product for evaluation please contact Samsung Support at ###-###-#### to arrange a new service ticket

Samsung has contacted Prizelogic regarding the customer’s concernsAs per Prizelogic, the customer was approved for the [redacted] $rebate promotionWe are currently waiting on payment in order to fulfill all rebates for this promotionWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday Thank you

Samsung has contacted the customer regarding their RefrigeratorThe customer has been requested a copy of their BOS for a refund under transaction # [redacted] We apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday and refer to case [redacted] Thank you

Samsung has attempted to contact the customer regarding their Smart PhoneUnfortunately, we have not received a response back from the customerPlease have the customer contact us at [redacted] so we may assistWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Upon further review of the customer’s file, the refund check has been issued to the customer and delivered on 11/22/via FedExWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Samsung has reviewed Mrs [redacted] complaint in regards to her television Our system shows the agent who handled the complaint spoke with Tyler Bon 8/09/and was informed that Mrs [redacted] will be receiving an exchange for the unit through Ecommerce Base on this information, no accommodations can be provided due to the unit being exchange through our Ecommerce Division Thank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case

We appreciate your correspondence and allowing Samsung the opportunity to review your claim.At this time our records indicate your handset is still with Samsung's Repair Center undergoing a second evaluation A determination regarding resolution has not yet been provided Once the evaluation has been completed the product will either be repaired and returned, or you will receive a follow up call from the repair facility.We do apologize for any inconvenience this may cause.Thank you

Complaint: [redacted] I am rejecting this response because:Samsung has been nothing but unhelpful in this entire processI was told I'm not entitled to a refund and it was just protocol how they are handling my caseWe had an agreement and samsung broke that agreementThey refuse to return my property and now are requesting that I resubmit all my informationThis is unbelievable and fully reject thier responseThey could care less about the consumerThey were very helpful in getting my phone but now that they have it they are hoping I go awayThey have told me numerous lies, saying it's illegal to own the note amd its a fedral recallThis is a voluntary recallP.sI'm not going away Regards, [redacted]

Samsung has reviewed Mr [redacted] ’ claim in regards to his refrigerator Our system shows the agent who is handling the claim spoke with Mr [redacted] today, 6/12/to discuss his claim further The agent submitted a request for service; reference Txt# [redacted] for the unit An In-home Repair Ticket Confirmation e-mail was sent to Mr [redacted] ’ email on file as confirmation for service An ASC agent will be in contact with Mr [redacted] to schedule the repair We apologize for any inconveniences and delays the customer may have experienced with this caseThank you

Samsung has contacted the customer regarding their washerThe customer has been set up for repair under transaction # [redacted] We apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Samsung has contacted the customer regarding their Refrigerator Unfortuntely, warranty does not cover cosmetic or physical damage & deemed cosmetic damage per the ASCWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday and refer to case [redacted] Thank you

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is somewhat satisfactory to meIt was inconvenient for me to have to use the Revdex.com system in order to trigger Samsung's response; again, as mentioned, I have had to call Samsung customer service on numerous occasions, expending my time to do soAdditionally, it was inconvenient for me to let Samsung "borrow" over $and front over $of my money upfront for them for almost months for no apparent justificationI clearly followed their rebate terms and conditions and should have received a refund over a month agoSamsung's charge of $when I returned the product was not justifiableWhile the refunds have been provided, there has not been any discussion of any compensation for my inconvenience, time, energy, and effort expended on this issue and I would like this noted on the record Regards, [redacted] ***

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Address: 85 Challenger Rd Fl 7, Ridgefield Park, New Jersey, United States, 07660

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