Samsung Electronics America

Samsung has contacted the customer regarding their TelevisionA Samsung Representative explained the differences between the one connect box and the evolution kitWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday and refer to case [redacted] Thank you

We appreciate your correspondence and allowing Samsung the opportunity to review your claimWe do apologize for the trouble you have experienced Our records indicate a charger replacement ticket was processed on 8/16/( [redacted] ), however, as per warranty the original product is to be returned to Samsung in order to complete the exchange Samsung does not have record of receipt of the original charger.At this time a request to complete the exchange has been submitted to the Accessories Department Please allow 1-business days for delivery of the replacement charger Once received you will need to return the original charging using the UPS E-label provided.As for the phone if you feel you are experiencing trouble with the device it would need to be shipped to Samsung’s Repair Facility for evaluation in order to determine a resolutionContact would need to be made with Samsung Customer Support at ###-###-#### to arrange a new service ticket for evaluation of the phone.Thank you

Due to the fact Samsung does not directly issue rebates, this issue will need to be resolved by [redacted] ***.A reguest to have a member from [redacted] contact you has been sent.Thank you

Samsung has reviewed Mr [redacted] ’ claim in regards to his refrigerator Our system shows the agent handling the claim spoke with Mr [redacted] on 4/27/and requested a copy of the receipt so they could validate the warranty terms and better explore what options may be available to him Since then, the agent has made several attempts to reach Mr [redacted] to obtain the receipt but have not been successful Please have Mr [redacted] email the agent the receipt if he would like to proceed with the claim We apologize for any inconveniences and delays the customer may have experienced with this caseThank you

Samsung has contacted the customer regarding their washerThe customer has been set up for repair under transaction # [redacted] We apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Samsung has contacted the customer to address their concerns regarding their Samsung RefrigeratorWe have advised to the customer that her refund has been approvedWe explained that we have received her refund acceptance documents and her refund check will be issued in 1-business daysWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is somewhat satisfactory to meIt was inconvenient for me to have to use the Revdex.com system in order to trigger Samsung's response; again, as mentioned, I have had to call Samsung customer service on numerous occasions, expending my time to do soAdditionally, it was inconvenient for me to let Samsung "borrow" over $and front over $of my money upfront for them for almost months for no apparent justificationI clearly followed their rebate terms and conditions and should have received a refund over a month agoSamsung's charge of $when I returned the product was not justifiableWhile the refunds have been provided, there has not been any discussion of any compensation for my inconvenience, time, energy, and effort expended on this issue and I would like this noted on the record Regards, [redacted] ***

Samsung has contacted the customer regarding their televisionThe customer has been set up for repair under transaction [redacted] We apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday and refer to case [redacted] .Thank you

We must advise the device has been tested and received an IP ( [redacted] ) rating of IP67, which means that it is protected against dust intrusion and capable of withstanding water immersion of between cm to one meter for minutesThe unit has also passed military specification ( [redacted] ) testing against a subset of specific environmental conditions, including temperature, dust and sand, shock/vibration, and low pressure/high altitude Please note, covers must be tightly closed to withstand these tests, however, it may not perform as shown in all extreme conditions.If liquid damage is found during evaluation this may indicate the phone was not properly sealed when in contact with liquid, or the liquid contact was too severe Unfortunately, any damage incurred through contact with water or other liquids can, and in most cases will, cause corrosion to the inner workings of the handset Even when some functionality is retained, it generally happens that the corrosion continues to spread, causing more damage over timeIn these circumstances, due to Samsung's policy concerning repair, it is no longer feasible to attempt to repair the phone because the cost associated may in most cases cost more than the actual value of the unit; consequently, the phones received in this condition into our North Texas repair facilities are shipped back to the customer unrepaired Additionally, if you have insurance through your service provider, some providers do offer a replacement policy on phones which need servicing In some cases, they may send out a replacement phone and the defective phone is sent back to them in returnFor more details on a possible exchange, please contact your Service ProviderWe do apologize for any inconvenience this may have caused.At this time Samsung can only offer to have your product shipped to Samsung for evaluation of the damage We cannot honor the request of replacement or refundIf you wish to send in your product for evaluation please contact Samsung Support at ###-###-#### to arrange a new service ticket

This is the second complaint I make regarding this issueMy Samsung printer model # SCX-3405FW is a printer, fax, copy and scanner and its DEFECTIVEThis is the second complaint I make regarding this issueMy Samsung printer model # SCX-3405FW is a printer, fax, copy and scanner and its DEFECTIVEI am mailing the printer back to the repair center today FOR THE SECOND TIMEIt arrived a few days ago and the same problem exist! It sends multiple faxs to any intended recipient, the printer is dysfunctional and unrecognized by the Imac, and the copy machine does not work properly most of the timeAfter speaking this morning with Samsung again, they are mailing me another shipping label to re ship the printer again to the repair facilityHowever how much longer can this go? THIS IS A HUGE OPPORTUNITY COSTIf they cannot fix this they should replace it with a similar or alternative model that actually works pursuant to the year manufacture warranty(Which expired on 1/14/but I initiated this dispute for repair on 1/7/within the one year.) I am tired of dealing with these people! I hope something productive can come out of this second complaint filedMy samsung ticket/case # 412-285- Desired Settlement: REPLACEMENT OF THE PRINTER I DO NOT CARE IF IT IS THE SAME MODEL JUST REPLACE IT FOR AN ALTERNATIVE UNIT!

Upon further review of the customer’s file, the refund check has been issued to the customer and delivered on 11/22/via FedExWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Samsung has contacted the customer regarding their concerns with their televisionUnfortunately the customer has not been available during attempted contactsPlease have the customer contact us at [redacted] so that we may assist We apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday and refer to case [redacted] .Thank you

Samsung has contacted the customer regarding their Refrigerator Unfortuntely, warranty does not cover cosmetic or physical damage & deemed cosmetic damage per the ASCWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday and refer to case [redacted] Thank you

Upon further review of the customer’s file, the customer has been set up for repair under transaction # [redacted] We apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Complaint: [redacted] I am rejecting this response because:Samsung has been nothing but unhelpful in this entire processI was told I'm not entitled to a refund and it was just protocol how they are handling my caseWe had an agreement and samsung broke that agreementThey refuse to return my property and now are requesting that I resubmit all my informationThis is unbelievable and fully reject thier responseThey could care less about the consumerThey were very helpful in getting my phone but now that they have it they are hoping I go awayThey have told me numerous lies, saying it's illegal to own the note amd its a fedral recallThis is a voluntary recallP.sI'm not going away Regards, [redacted]

I am rejecting this response because: Nobody and no company has made the human and civic effort to resolve my problemIt's half truths over half truthsI need Samsung to step up and resolve my problem promptlyWhat do I need to do to get a certified Samsung? Call the news? This is ridiculous! Please, I need a response ASAP hi have a line of irregularities on how Samsung has not operated responsibly on a Warranty

Samsung has reviewed [redacted] complaint in regards to his Samsung.com order The case has been escalated to E-Commerce upper management for further assistance in this matter Once upper management reviews the case, an E-Commerce agent will notify [redacted] via email with the status/resolution E-Commerce sincerely apologizes for the delay and is working diligently on trying to resolve the case Thank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case

Samsung has reviewed Mr [redacted] ’ claim in regards to his refrigerator Our system shows the agent who is handling the claim spoke with Mr [redacted] today, 6/12/to discuss his claim further The agent submitted a request for service; reference Txt# [redacted] for the unit An In-home Repair Ticket Confirmation e-mail was sent to Mr [redacted] ’ email on file as confirmation for service An ASC agent will be in contact with Mr [redacted] to schedule the repair We apologize for any inconveniences and delays the customer may have experienced with this caseThank you

Samsung has attempted to contact the customer regarding their Smart PhoneUnfortunately, we have not received a response back from the customerPlease have the customer contact us at [redacted] so we may assistWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

We appreciate your correspondence and allowing Samsung the opportunity to review your claimWe do apologize for the delay in receiving resolution to this matter Direct contact has been made with the appropriate parties in order to provide you with follow upThank you