Samsung Electronics America

Samsung has contacted the customer to address their concerns regarding their Samsung DryerWe have offered the customer a buyback (refund) for the unitThe customer has acceptedWe have asked the customer to provide to us a copy of their purchase receipt and we will speak with the retailer so that the buyback can be processedOnce the refund is processed, we will follow up with the customer with further instructionsWe asked for the customer to keep the defective unit until the refund approval process has been completedWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Samsung has contacted the customer to address their concerns regarding their Samsung refrigeratorWe have offered the customer an exchange through Best BuyThe customer has accepted our proposed accommodationWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Complaint: [redacted] I am rejecting this response because: I have be told I qualified before and had not received the check, I will need to wait until I receive the rebate/check from Samsung/PrizelogicI did however receive an email from Prizelogic saying it would take to weeks to recive Regards, [redacted] ***

Samsung has reviewed Mrs***’ claim in regards to her refund for the Blu Ray player The agent handling her claim submitted a refund request on 3/07/17; reference Txt# [redacted] A Refund Payment Processing e-mail was sent to Mrs [redacted] on 3/09/requiring a response to proceed with the refund Please allow for 7-business days after the check has been mailed to receive it We apologize for any inconveniences and delays the customer may have experienced with this case Thank you

Samsung has contacted the customer to address their concerns regarding their Samsung RangeWe have advised to the customer that Samsung’s limited one-year manufacturer’s warranty expired as of approximately 01/and currently the extended warranty holder is not Samsung therefore cannot speak to the coverage allowed in that planWe clarified that with the age of the units they are not eligible for any out of warranty assistance and advised that the door on the oven is not defective We apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at [redacted] Thank you

Samsung has reviewed Mrs [redacted] complaint in regards to her television Our system shows the agent who handled the complaint spoke with Tyler Bon 8/09/and was informed that Mrs [redacted] will be receiving an exchange for the unit through Ecommerce Base on this information, no accommodations can be provided due to the unit being exchange through our Ecommerce Division Thank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case

Samsung has contacted the customer regarding their smart phoneUnfortunately, physical damage is not covered under the limited warranty and any repair cost would be the responsibility of the customerWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Samsung has contacted Prizelogic regarding the customer’s concernsAs per Prizelogic, the customer was approved for the [redacted] $rebate promotionWe are currently waiting on payment in order to fulfill all rebates for this promotionWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday Thank you

Samsung has reviewed Mr [redacted] complaint in regards to his refund for his refrigerator Our system shows a refund check in the amount of $2,239.88; reference Txt# [redacted] was issued on 10/05/for the unit Please allow 7-business days after the check has been mailed to receive it Thank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case

Samsung has contacted the customer to address their concerns regarding their Samsung refrigeratorWe have explained to the customer that unfortunately we will not be able to send her the handlesWe explained that any parts that need to be replaced have to be shipped to an authorized service center and unfortunately at this time we do not have an authorized service center availableWe advised that unfortunately, the refund is the only optionIn an effort to resolve this complaint, we advised that she has been approved to just send us the serial decal and that she can mail the cut cord within days from the receipt of the refundThe customer understood and will proceed with the refundWe asked the customer if she has any issues, to contact us directlyWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Upon further review of the customer’s file, the customer has been contacted by a Samsung RepresentativeUnfortunately, the customer was not available and the representative left the customer at messageThe customer is being offered a onetime parts accommodationWe are waiting on the customer’s responseWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday and refer to case [redacted] Thank you

Upon receipt of Ms**’s Revdex.com rebuttal, we reviewed the customer’s file and request an additional timeWe have called the customer and left a voicemail advising to the customer that we can either offer a one-time free of charge repair for her refrigerator or if she does not want to do service we can also as an alternative offer a pro-rated buyback (refund)We asked for the customer to follow up upon receiving our voicemail to advice of her choice of accommodationWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Samsung received what appears to be an email forwarded which should contain the [redacted] receipt for the consumer’s purchase, however, the only information Samsung is able to view is an email which contains information for the account that needs to be unlocked and the password To complete a service ticket for reactivation lock removal we will need a copy of the receipt which contains the Place of Purchase, Date of Purchase and IMEI/Serial # of product purchasedConsumer has been provided information as to where to send proper receipt copyOnce received and validated we can process the new service ticket Thank you

Samsung has contacted the customer to address their concerns regarding their Samsung RefrigeratorWe have offered the customer the option of an exchange or a refundThe customer decided to proceed with a refundWe advised to the customer to hold onto the unit and that our refunds department will contact him within 3-business days with further instructionsWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Samsung has contacted the customer regarding their dryer The customer was set up for repair and scheduled a service appointment on 1/11/under transaction # [redacted] We apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Hello, Samsung understands the concern, and need for repair of your productYou are welcome to have the phone shipped to Samsung for evaluation at no charge, however, if the phone is found to have physical damage you would be contacted to paymentIf contact is made a decision can be made at that time to proceed with payment, or have the unit returned unrepaired.Additionally, if you have insurance through your service provider, some providers do offer a replacement policy on phones which need servicingIn some cases, they may send out a replacement phone and the defective phone is sent back to them in returnFor more details on a possible exchange, please contact your Service Provider.Please consider our warranty offer for immediate serviceTo proceed with evaluation please contact us at [redacted]

We appreciate your correspondence and allowing Samsung the opportunity to review your claimTo review this matter further we would have to request the product be returned for direct engineer evaluation This is a separate evaluation from one provided at the repair facility A UPS Premailer box has been requested and will be delivered to your home tomorrow in order to retrieve the product Once received it will be evaluated and resolution providedWe ask that a proof of purchase receipt copy be provided along with return of the phoneIf it has not already been suggested, please try testing of a new SIM card in the device to see if this might provide resolutionThank you

According to our files, Samsung has contacted the customer regarding the customer’s unit model # RF4289HARS/XAASamsung has offered the customer separate options and are currently waiting for the customer to advise which decision he prefers to go withThe first option is to continue with the exchange through Best Buy for the credit available for the amount of purchase ($1,799.99) which has been already approved; second option would be a buyback (refund) in the amount of $1,799.99; or third option would be to go back into repair We have explained we are only able to exchange the unit based on the original purchase price not the replacement costWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM, Monday through Friday and refer to case # [redacted] Thank you

We appreciate your correspondence and allowing Samsung the opportunity to review your claimWe understand your concern, however, the electronics business model is predicated upon cutting-edge research and continued innovative developmentToday's access to the ever changing technology landscape is predicated on an infinite loop of continuous improvement that stimulates innovationPlease note, software updates for phones using the Android operating system are produced by [redacted] and pushed to the phone by the service provider, such as [redacted] , [redacted] , [redacted] or [redacted] for update Once downloaded, these updates cannot be reversed The replacement of the phone with a device containing previous software would not provide resolution due to the fact the update would once again be pushed to the device, and can only be postponed for a limited amount of timeSoftware updates cannot be avoided indefinitelyWe will forward your feedback along to the appropriate parties for further review and considerationWe again appreciate your feedback, and apologize for any inconvenience this has causedThank you

Complaint: [redacted] I am rejecting this response because: Samsung did NOT contact us since we have filed this complaint with the Revdex.com to address this concern about our Samsung refrigerator! The generic response from Samsung is characteristic of the prevailing "indifferent" customer service we have received from this company Perhaps Samsung executive personnel should review the two transaction numbers they provided for us while we were without a refrigerator for one month (transaction numbers [redacted] & [redacted] ) We will continue to share our negative experiences regarding Samsung's lack of customer service with others via social media and by word of mouth Regards, [redacted]