Samsung Electronics America

Samsung has contacted the customer regarding their televisionThe customer has been set up for repair under transaction [redacted] We apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday and refer to case [redacted] .Thank you

Upon further review of the customer’s file, the customer has been contacted by a Samsung RepresentativeUnfortunately, the customer was not available and the representative left the customer at messageThe customer is being offered a onetime parts accommodationWe are waiting on the customer’s responseWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday and refer to case [redacted] Thank you

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meHowever, due to the fact that this investigation started much, much later than it should have, I need to know how much longer I can expect to wait on thisDue to the fact that I'm constantly being asked for status on this, I need a clear idea of how much longer until we have an answerThe first three times I called, once at the end of December, once in January, and again at the beginning of February, I was told an investigation was startedNow I'm seeing it was started 2/We know the package is missing, we just want to report it lost or stolen Regards, [redacted]

Samsung has contacted the customer to address their concerns regarding their Samsung RefrigeratorWe have offered the customer the option of an exchange or a refundThe customer decided to proceed with a refundWe advised to the customer to hold onto the unit and that our refunds department will contact him within 3-business days with further instructionsWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Samsung has contacted the customer to address their concerns regarding their Samsung RangeWe have advised to the customer that Samsung’s limited one-year manufacturer’s warranty expired as of approximately 01/and currently the extended warranty holder is not Samsung therefore cannot speak to the coverage allowed in that planWe clarified that with the age of the units they are not eligible for any out of warranty assistance and advised that the door on the oven is not defective We apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at [redacted] Thank you

Samsung has contacted Mr [redacted] regarding his concerns with his refund The refund has since been submitted and approvedOnce all required items are received from the customerThe refund will be submitted for processing We apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Samsung has contacted the customer to address their concerns regarding their Samsung refrigeratorWe have offered the customer an exchange through Best BuyThe customer has accepted our proposed accommodationWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Samsung has reviewed Mr. [redacted] phone in regards to a replacement phone. Our system shows the agent handling his claim spoke with Mr. *** on 4/20/17 and he requested a replacement phone. The agent advised him that he would need to provide his phone for evaluation. Mr.... [redacted] stated that he sent his phone to [redacted] . The agent informed Mr. [redacted] that he would need to obtain the phone back from [redacted] so that Samsung will be able to assist him. Mr. [redacted] became angry with the agent and disconnected the call. Please have Mr. [redacted] retrieve his phone from [redacted] to be evaluated by Samsung if he would like to proceed with the claim. No further accommodations will be made for this claim. We apologize for any inconveniences and delays the customer may have experienced with this case. Thank you

We appreciate your correspondence and allowing Samsung the opportunity to review your claimWe do apologize for the trouble you have experienced Our records indicate a charger replacement ticket was processed on 8/16/( [redacted] ), however, as per warranty the original product is to be returned to Samsung in order to complete the exchange Samsung does not have record of receipt of the original charger.At this time a request to complete the exchange has been submitted to the Accessories Department Please allow 1-business days for delivery of the replacement charger Once received you will need to return the original charging using the UPS E-label provided.As for the phone if you feel you are experiencing trouble with the device it would need to be shipped to Samsung’s Repair Facility for evaluation in order to determine a resolutionContact would need to be made with Samsung Customer Support at ###-###-#### to arrange a new service ticket for evaluation of the phone.Thank you

I am rejecting this response because: Nobody and no company has made the human and civic effort to resolve my problemIt's half truths over half truthsI need Samsung to step up and resolve my problem promptlyWhat do I need to do to get a certified Samsung? Call the news? This is ridiculous! Please, I need a response ASAP hi have a line of irregularities on how Samsung has not operated responsibly on a Warranty

Complaint: [redacted] I am rejecting this response because: The watch was never sent Samsung is confusing e whole situation The tracking number Samsung is referring to is hen I sent the watch back I was told by a Samsung rep on 4/that the watch was not sent as they do not know when a replacement will be sent The watch has not been sent out They never provided me with a tracking number for a new device Regards, [redacted]

Samsung received what appears to be an email forwarded which should contain the [redacted] receipt for the consumer’s purchase, however, the only information Samsung is able to view is an email which contains information for the account that needs to be unlocked and the password To complete a service ticket for reactivation lock removal we will need a copy of the receipt which contains the Place of Purchase, Date of Purchase and IMEI/Serial # of product purchasedConsumer has been provided information as to where to send proper receipt copyOnce received and validated we can process the new service ticket Thank you

Complaint: [redacted] I am rejecting this response because: this is no different than what they sent me in email This is unacceptable to do to customers when it is the company's fault for a safety issue I would not recommend anyone to buy any Samsung products ever againThis company is a rip off Between what I am dealing with on this washer safety issue also dealing with a safety issue with my phone too Will never buy anything from this company again Regards, [redacted]

Samsung has contacted the customer regarding their concerns with their televisionUnfortunately the customer has not been available during attempted contactsPlease have the customer contact us at [redacted] so that we may assist We apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday and refer to case [redacted] .Thank you

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have requested [redacted] to cancel the dispute so Samsung can process the refundI have emailed Nashea who I have been speaking with via email regarding the cancellation of the dispute and requested that they send me confirmation the refund has been processed and the time-frame for the refund from when they process itI do accept their offer and hope to see the refund processed shortly Regards, [redacted]

Complaint: [redacted] I am rejecting this response because: I see a bunch of words with no meaningIt looks like the response that anyone would get from Samsung that made a complaintThe message was not specific, I want to know what the changes are they made, when they made the changesAnd I want to test the changes for example I want to call prize logic and not have to wait on the phone for more than five minutesI want to know they have supervisors available if requested and the representative could give you an ID number or name, so there is a way to track the conversation so when you call back in the future they have a record of your last discussion and you don't have to start out from scratch every time you callI found my last talk with their representative very frustrating and disturbing and they were extremely rudeIt was just not one representative but a few the only one that gave me their name was [redacted] I would like to know that he is trained on how to talk to customers in the right manner without becoming rude Regards, [redacted]

Samsung has contacted the Mrs [redacted] regarding her concerns with her washing machine; unfortunately the agent was not able to speak to Mrs [redacted] regarding her concerns An email was also sent to Mrs [redacted] from the agent that will be assisting her further and through completion of repair A new repair has been set up with Dish Network LLC for Saturday 02/in the AM if that is not a good time please reach out to Dish Network at ###-###-#### to reschedule Dish Network will also be bringing the parts to complete the repair We apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Alicia at [redacted] or call her directly at ###-###-#### and refer to claim # [redacted] Thank you

Upon further review of Mrs [redacted] s concerns we apologize for the delay and any inconvenience this issue has caused Samsung along with the US CPSC has offered the following two options in regards to the recalled washing machine - The first option is a free in-home repair that includes reinforcement of the washer's topConsumers who choose the in-home repair will receive a free one-year extension of the manufacturer's warranty, regardless of the age of their washer- The second option is a rebate that can be applied towards the purchase of a new washer from Samsung or other brandConsumers who choose this option will also be reimbursed for any installation and removal fees charged by the retailerThe rebate amount is based on the model and manufacture date of the recalled washerConsumers who choose a Samsung washer will receive an additional loyalty incentive up to $toward their new Samsung washer purchase We apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday and refer to claim# [redacted] Thank you

I am rejecting this response because: I am sending Samsung a copy of the receipt I also am sending them a copy of the repair receipt that we had to pay out of pocket, along with costs at a laundry mat This company has been an absolute nightmare to deal with, including [redacted] , who has been less then helpful We have attempted to call Ms [redacted] and have left numerous messages with her After filing this complaint, Samsung continued to tell us a technician would be out to fix the problem and that technician failed to appear an additional times! That was five days we had to take off of work I finally had to call Sears out for service because we need a working washing machine in our house The temperature sensor was broken They had to order a part and the machine will not be operational until July 21st Samsung is a miserable company They have done absolutely nothing to help us with this situation

Samsung has contacted the customer regarding their TelevisionWe have sent the customer’s photos of their television to our Technical SupportUnfortunately, the finding of the unit voids the warrantyWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you