Samsung Electronics America

Samsung has contacted the customer to address their concerns regarding their Samsung tablet We have advised to the customer that we are currently reviewing the information provided with our call center We will continue to monitor this complaint to insure all concerns are properly addressedWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

As per Samsung E-Commerce division an apology email was sent to the customer as well as a return shipping label was emailed on 12/31/Mr [redacted] was also advised of the return and refund policy via emailWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday and refer to case [redacted] Thank you

My complaint today was because of further problems I am having with the company in getting a response in reference to my refundI sent the paperwork they requested multiple times (6) over the last days and requested a Confirmation of Services and heard nothing from themThey give you days to get the paperwork in or we have to start the entire process back over on a machine that blew up and yet after emails with the info they need for the refund and requesting a response, we get nothing Tomorrow is our 14th DayI spent hours on the phone this morning calling over and over and waiting for someone to answer the phone for them to first tell me that they didn't get any if the emails that I sent to an email address that they gave meThey then tell me I didn't sign my agreement when I did then turned around to tell me I didn't send the pictures of the power cord cut off my machine and serial number stickers removed, when in fact I had sent themAfter hours of dealing with this, I did get a confirmation letter telling me that they received my paperwork and a refund will be issued, however the girl I was talking to stated, "they couldn't send me an email from their email account because their mailbox was full", so I received an email from an account with no letterhead or information that really proves that I sent the information and that they got it on their end I do not trust this company anymore and I am concerned that we will not receive the refund we are dueThey sold us a machine model that was on recall but this serial number is not on the recall because they "Fixed the problem", and yet months after purchase the machine explodes I worry about the other customers out their who have one of these machines and their families are at risk of injury These machines should not be on the market and for those of us who have a machine on warranty and something goes terribly wrong, we shouldn't have to spend hours and countless research trying to get the refund we are dueA little common courtesy would be niceEvery employee but ONE that I have dealt with in the last weeks has been extremely rude The only nice one was the gal who sent me the confirmation email with no letterhead It makes me feel like she was just biding them time to screw me overI was told they would process my refund tomorrow and I should be getting an email I guess I will wait and see what happens If you have a copy of this "response", please forward it to me because I have not received any reports, responses, or the like from them, nor from Revdex.comYes, we have agreed on said amount but their refund process, although not lined out in their response is based on the receiving of the documents they said they didn't get until I pushed the issue to look through the emails I sent, and they then verbally said they got it and upon request sent a confirmation letter but, NOT on letterhead, nor from their original email account I guess until I have confirmation that the refund is being processed I don't feel I should respond to their messageI was verbally told by Monica in the Refund Department that my refund would be processed and an email confirming that on Tuesday, 4/11/ I did not receive a confirmation email with that informationMonica told me that they process things on Tuesdays, and mine would be processed on Tuesday I asked, What Tuesday? She said Tuesday, 4/11/ She said I would receive an email confirming that it was processed and I could expect a check in 7-days From my understanding of everything I am reading that they have sentthe 7-days doesn't start until after you receive the email confirmation stating that the claim has been processed

Samsung has contacted the customer to address their concerns regarding their televisionAs an accommodation we offered to set up service and we are currently awaiting a response from the customerWe apologize for any inconvenience and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM ESTMonday thru Friday and refer to case # [redacted] Thank you

Samsung has contacted the customer to address their concerns regarding their Samsung DryerSamsung has reviewed the customer’s complaint related to their [redacted] dryerWe understand that the customer has needed to change out the belt on this unit more frequently than expectedThis item on the unit is consumable and does not include a time guarantee other than the standard day replacement part coverageThe cusotmer also noted concern related to the lint trapSince the customer noted a safety aspect to this topic, Samsung would suggest having an authorized repair technician evaluate the unit address the safety concernPerhaps part or adjustment can be made on the unitThe unit is well beyond all coverage of the original manufactures Limited Warranty so if the customer should choose to enlist the help of a technician to check out the unit the customer would be responsible for all associated costsWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday and refer to case [redacted] Thank you

Samsung Electronics of America Incdoes not have offices located in [redacted] **Unfortunately, we do not control the content of webpages that do not belong to us [redacted] needs to direct her complaint to the owners of the websites that have her phone number listed incorrectly

We appreciate your correspondence and allowing Samsung the opportunity to review your claimThe Fast Charge Wireless Charging Stand would need to be returned to Samsung for evaluation purposes prior to any refund being authorized or processedPlease use the UPS Premailer which will be delivered to your home within 1-business days for return of the product accompanied with the proof of purchase receiptThank you

Samsung has reviewed Mrs***’ claim in regards to property damage to her home Our system shows that due to the amount ($8,490.00) of the claim, it was forwarded to our insurance company SFM (Samsung Fire and Marine) Insurance for review An SFM agent will be in contact with Ms [redacted] upon reviewing the case to resolve the claim We apologize for any inconveniences and delays the customer may have experienced with this case Thank you

Complaint: [redacted] I am rejecting this response because: That statement was able to replace my devise is insultingI had no choice but to pay dollars out of my pocket to replace it because no one responded in a timely mannerI also had to spend an extra dollars on a temporary phone and pay ono the brokenext phone that I couldn't even useNot to mention my vanishing deductible with my phone company has to restart for something that wasn't even my faultI went the holidays without a decent phone to take pics or recordings and not even an apologyI'm pretty sure everyone at the company headquarters had their phoneweeks without mine and more money from my pocket was what I gotDo not mention calling customer serviceEveryone so far I've spoken to was robotic not empathic and poorly trained on one call I asked for a supervisor times and was only meet with silenceIt was also insulting to see the words abuse listed on my ticket when every technician that saw the phone which was three said there is no sign of abuse to the phone it looked as if the Crack started inside the phoneThey only didn't want to fix it because the phone still had a warrantySo much for saving money this has cost me more money time and emotional strain than I wanted Regards, [redacted]

Complaint: [redacted] I am rejecting this response because: I have already issued the paper work and have received emails that my paperwork has been received and processed The emails have a button to check the status, it doesn't work I'm rejecting this until the issue is resolved I have received no indication from Samsung that I still how them something Regards, [redacted]

Samsung account history is based on direct contact with Samsung Customer Support via ###-###-####, or previous repair service which means a service ticket number would be linked to the customer accountService Tickets are processed via direct call to Customer Support, or created by the consumer on line at [redacted] Samsung does not have any record of contact made via these channels.As explained, in order for Samsung to provide assistance we would require evaluation of the product.Thank you

Complaint: [redacted] I am rejecting this response because:Samsung has NOT sent a refund to me. I have forwarded all my information to them via email ( [redacted] ). I encluded attachments of bill of sale and a statement from *** that they took away the washing machine for recycling. I sent the same information through the mail to: Samsung Electronics America, Inc. 85 Challenger Road Ridgefield Park, NJ 07660. I signed the refund due document. As I told customer service, I do not have a yellow sticker from the back of the machine. Customer service told me via the phone that a statement from *** of their removing the machine from my house was acceptable. It is now 7 months since I was reimbursed for this machine. Regards, [redacted]

Samsung has attempted to contact the customer to address their concerns regarding their televisionUnfortunately we have not heard back from the customer Please have the customer contact us at [redacted] so that we may assist We apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Samsung has contacted the customer to address their concerns regarding their washing machineThe Mrs [redacted] has been informed that due to the fact that the information in our system indicates that the unit is working properly that there are no accommodations that can be providedOffered additional service to confirm these findings since the last service file was several months ago and we are waiting for customers response We apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

As per warranty guidelines Samsung provides repair serviceIf the unit is determined repairable the device will be repaired Repairing the unit consists of replacing the internal components with all new parts, which in essence is the same as receiving a refurbished handset If you still have concerns regarding the resolution of your device please contact [redacted] directly Thank you

We appreciate your interest in Samsung productThank you for bringing this concern to our attentionYour complaint has been duly noted and your concern has been forwarded to our responsible teamYou will be contacted with our actions regarding this issue and a resolution will be forthcoming

We appreciate your correspondence and allowing Samsung the opportunity to review your claim Under the coverage section of the Samsung warranty it clearly states your product must be shipped to Samsung for evaluation/repair service As explained shipment to and from Samsung is business days, and repair is 5-business days upon receiptIf you do not own an older phone for use during this time Samsung must refer you to your local Service Provider for possible loaner availability due to the fact Samsung does not supply loaner phones, nor provide immediate replacement service To proceed with repair contact must be made to Samsung Customer Support at [redacted] to arrange a new Service Ticket You are welcome to request expedited service which alleviates turnaround time to 1-business daysPlease note, repair dates are estimates and not guaranteed Thank you

Complaint: [redacted] I am rejecting this response because: You did not refund my moneyI did recieve a phone, but that is way past dueI only want my money back nowI can send the phone back if that can be agreed upon Regards, [redacted]

Samsung is directly reaching out the customer to resolve the issue

Samsung tries to accommodate our customers with a resolution to the best of our ability on a case by case review However in Mr [redacted] case, the unit he purchased had a defect and was sold to him “as is” by the retailer Unfortunately, this type of purchase holds no warranty through Samsung and an accommodation cannot be provided for the unit Mr [redacted] was offered OOW (out of warranty) service however he declined the offer Regrettably, Samsung’s stance remains the same No accommodations can be made for this claim Thank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case