Samsung Electronics America

Samsung has contacted the customer regarding their RefrigeratorThe customer was offered a one-time accommodation of food compensation in the amount of $ (transaction # [redacted] )We apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Samsung has reviewed Ms [redacted] ’ complaint in regards to her television Our system shows the agent who handled her complaint spoke with her on 8/29/and advised her that the part for the unit was in transit to her home The agent provided Ms [redacted] with the UPS tracking number as well as advised her of the estimated date of delivery Thank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case

Upon further review of the customer’s file, once your Samsung.com order is placed it must go to the address provided at the time submitted of the orderIf the customer cannot receive or pick up the order after three attempts by the courier, it will come back to our warehouse and we will process a full refund to the credit card Another option to cancel the product that is on back order would be to set up a request for cancellation to the fulfillment group and an email notification of the cancellation will be sent within 1-business daysWe are also willing to provide a $promotional code (the value of the memory card) for the SDXC 64GB EVO+ Memory Card that is currently on backorderWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday Thank you

Samsung has contacted the customer to address their concerns regarding their washing machineThe Mrs [redacted] has been informed that due to the fact that the information in our system indicates that the unit is working properly that there are no accommodations that can be providedOffered additional service to confirm these findings since the last service file was several months ago and we are waiting for customers response We apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Samsung has reviewed Mrs***’ claim in regards to property damage to her home Our system shows that due to the amount ($8,490.00) of the claim, it was forwarded to our insurance company SFM (Samsung Fire and Marine) Insurance for review An SFM agent will be in contact with Ms [redacted] upon reviewing the case to resolve the claim We apologize for any inconveniences and delays the customer may have experienced with this case Thank you

Samsung has contacted the customer regarding their TelevisionThe customer has informed us the Television has been replaced by [redacted] ***We apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday and refer to case [redacted] Thank you

Samsung has reviewed Ms [redacted] claim in regards to her vacuum cleaner Our system shows the agent who handled the claim spoke with Ms*** on 6/20/to discuss the claim The agent advised Ms [redacted] that at this time she would need to send the unit in for service because the warranty on the unit is a service based warranty Ms [redacted] refused to have the unit serviced and demanded a refund The agent reiterated Ms [redacted] warranty terms and she still refused service Ms*** requested the agent send her an email with her units warranty info and the shipping details if she decided to send the unit in for service The agent advised Ms*** that they will send her the email, verified her email address and confirmed that she did not want to continue with service Ms*** confirmed she did not want service at this time however, requested for the agent to spell out the web address as to where she could find her warranty info, which was provided Other than service for the unit, no further accommodations will be made for this claim We apologize for any inconveniences and delays the customer may have experienced with this case Thank you

Complaint: [redacted] Dear Samsung,My IMEI# is: [redacted] I would like to have the [redacted] gift cardBut also - I can't accept just $as per the promotion.I was made to go through hours of phone calls, and then spend time on giving a complaint via Revdex.com - I think a $GC would be appropriate for me to accept - given all these troubles caused by Samsung Regards, [redacted] ***

I want to thank you for your help in settling the problem we had with sansung and the stove that did not work. They were very fast in getting us a refund. The stove is gone. Thank you again for your help

Complaint: [redacted] I am rejecting this response because:Samsung has NOT sent a refund to me. I have forwarded all my information to them via email ( [redacted] ). I encluded attachments of bill of sale and a statement from *** that they took away the washing machine for recycling. I sent the same information through the mail to: Samsung Electronics America, Inc. 85 Challenger Road Ridgefield Park, NJ 07660. I signed the refund due document. As I told customer service, I do not have a yellow sticker from the back of the machine. Customer service told me via the phone that a statement from *** of their removing the machine from my house was acceptable. It is now 7 months since I was reimbursed for this machine. Regards, [redacted]

Our files indicate that the customer’s complaint regarding Model # RS253BAWW/XAA has been reviewed an additional time per customer’s rebuttal request. Samsung has advised to Mr. [redacted] that we would not be able to modify the accommodations provided. We also advised that the customer should contact the warranty group to get further reimbursement for the difference of the refund provided by them. We apologize for any inconveniences and delays the customer may have experienced with this case. For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM, Monday through Friday and refer to case # [redacted] 6. Thank you.

If you are claiming your product has not been returned to the correct address you must file a UPS Claim by contacting Samsung Customer Support at ###-###-#### and reporting a lost packageAn investigation into this issue would then be pursued.In the meantime, you are welcome to contact UPS directly with the provided tracking #: 1ZE [redacted] to find out if the complete delivery address can be provided.hank you

Samsung has contacted the customer regarding their concerns with their washer The customer states that he was advised of the rebateThe customer states that he wants to proceed with the rebate optionThe customer was advised that that the only option at this time is a repair on the unit The customer states that he received the option after the repair was completedThe customer states that he would like to complete the repair on the unit We apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9am and 6pm EST Monday thru Friday and refer to claim# [redacted] Thank you

Samsung has reviewed Mr [redacted] claim in regards to his refund and our system shows a payment in the amount of $3,was issued on 3/02/ Please allow for 7-business days after the check has been mailed to receive it We apologize for any inconveniences and delays the customer may have experienced with this case Thank you

According to our files, Samsung has contacted the customer regarding the customer’s unit model # PN58C550G1FXZASamsung has advised to the customer that based on our customer service records her original manufacturer’s warranty has expired as of November We also explained that a pro-rated refund and the amount would be the customer’s only option as the unit has depreciated in value based on the years of ownership and that any repairs/replacement of the unit would typically be the responsibility of the ownerRespectfully, Samsung will not be honoring the customer’s request for a full refund or replacement and that the prorated buyback and the amount offered is our only accommodationWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM, Monday through Friday and refer to case # [redacted] Thank you

Samsung Electronics of America Incdoes not have offices located in [redacted] **Unfortunately, we do not control the content of webpages that do not belong to us [redacted] needs to direct her complaint to the owners of the websites that have her phone number listed incorrectly

Complaint: [redacted] I am rejecting this response because: Whether or not Samsung feels they don't need to take care of their products or their customers is immaterial I'm trying to get them to correct a design flaw for future victims I don't think there is any doubt that a control panel that is completely wiped clean of lettering by launder detergent is a design flaw Regards, [redacted]

We appreciate your correspondence and allowing Samsung the opportunity to review your claimUpon review Samsung is unable to confirm a previous evaluation, or previous contact to Samsung Support regarding your Gear LiveUnder the coverage section of the Samsung Warranty it clearly states your product must be returned to Samsung at Samsung's expense for service If the product purchased was a valid U.Smanufactured device we must ask that you contact Samsung Customer Support at ###-###-#### to arrange a Service Ticket for the evaluation of your Gear Live charger, and possible replacement of this accessory

Here's my address[redacted] *** [redacted] *** [redacted]

Samsung has contacted the customer regarding their smart phoneThe customer has been submitted for a refund and we have updated the customer with the resolutionWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you