Samsung Electronics America

Complaint: [redacted] I am rejecting this response because: I have contacted Customer Service separately and was promised that the case was escalated alreadyI was given the escalation ticket # [redacted] with a promised response by e-mail within 5-daysI have not received any such reply within the promised time.The order number is [redacted] The status for my trahas been as "Product received" state for more than two weeks Regards, [redacted]

Complaint: [redacted] I am rejecting this response because: In the terms and conditions there is no mention that a specific model disqualifies the applicantAs I had purchased it as unlocked as stated in the requirement"During the Purchase Period, purchase a new Samsung Galaxy Sedge, Galaxy S7, Galaxy Sedge+, Galaxy Sedge, Galaxy S6, or Galaxy Noteon a device installment plan, 2-year contract plan, lease or outright purchase at full retail price"The IMEI, which I provided to PrizeLogic is also correct as I provided them numerous times the correct oneThe most recent one they sent asking me to verify them, they left out one number on both of the IMEI I submitted, which I emailed them in regards to itIf the model was a problem they should have mentioned it long ago, not drag it over half a year without mentioning itThey also have the receipt of it on fileAs the terms and conditions doesn't mention any about model, only that one has to purchase the specified phone on a installment plan, contract plan, lease, or outright purchase it falls into that categoryI have been patient through all this and have been pushed into the dark without any clear answerRegards, [redacted] ** Regards, [redacted] **

We appreciate your correspondence and allowing Samsung the opportunity to review your claim.Under the coverage section of the Samsung warranty it clearly states your product must be returned to Samsung for evaluation purposes.Our records indicate a new Service Ticket was processed for the return of the device, [redacted] , and a UPS E-label has been emailed to [redacted] for return shipment ( [redacted] ).Upon receipt of the product Samsung can provide evaluation and the appropriate resolution to this ongoing matter.Thank you

Samsung has contacted the customer regarding their washing machineThe customer has been offered free of charge parts only with the labor cost being the customer’s responsibilityWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

According to our files, Samsung has contacted the customer regarding the customer’s unit model # [redacted] We have expedited the buyback for the customer and refund was processed on 10/9/We apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM, Monday through Friday and refer to case # [redacted] Thank you

As per Samsung telecommunications division Mrs [redacted] stated she was able to replace her device through *** We apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9am and 6pm EST Monday thru Friday and refer to claim# [redacted] Thank you

Samsung has contacted the customer regarding their televisionThe customer has been set up for an SRA Exchange under transaction # [redacted] We apologize for any inconveniences and delays the customer may have experienced with this case Thank you

Samsung has reviewed Ms [redacted] ’ claim in regards to her washer Our system shows an exchange request; reference Txt# [redacted] was submitted on 4/27/for the unit Ms [redacted] will be contacted by *** to complete the exchange process In addition, the agent offered compensation in the amount of $200.00; reference Txt# [redacted] for the inconvenience this process has caused Please allow 5-business days after the check has been mailed to receive it We apologize for any inconveniences and delays the customer may have experienced with this caseThank you

Samsung has contacted the customer regarding their TelevisionThe customer has informed us the Television has been replaced by [redacted] *** "Calibri","sans-serif""> We apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday and refer to case [redacted] Thank you

Complaint: [redacted] I am rejecting this response because: this opens up the possibility of endlessly sending the phone back for repairs They should just send a replacement phone and I can send them the defective one Regards, [redacted] ***

Samsung has contacted the customer and offered a courtesy one time free of charge repair in order to provide customer satisfaction Prepaid UPS mailer has been sent in order to retrieve to retrieve the customer's device contents Best Regards, Samsung Electronics America

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I agree to even exchange only I am not going to pay any money to exchange

Samsung has contacted the customer regarding their concerns with their washer The customer has been advised of the two options available (repair or rebate)The customer was advised that we do not compensate for laundry costs and was offered a $e-gift card for which the customer declined and disconnected the callApologized again for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9am and 6pm EST Monday thru Friday and refer to claim# [redacted] Thank you

Our files indicate that the customer’s request regarding their Samsung refrigerator has been reviewed an additional time per customer rebuttal requestWe have recently received the verbal confirmation from [redacted] and [redacted] (haul away company) that the unit was disposed ofUnfortunately, they have yet to follow up additionally to provide the documentation required to proceed with the refund accommodationInstead of this documentation we have requested for the customer to provide to us a copy of their new bill of sale for the replacement refrigerator which was received on 03/10/With both the verbal confirmation and the new bill of sale we are now able to proceed with the refund accommodation and the customer should see a refund within 3-business daysWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Samsung has contacted the customer to address their concerns regarding their Samsung refrigerator We have offered the customer a buy-back (refund accommodationWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Complaint: [redacted] I am rejecting this response because: I feel that if I allow Samsung's Repair in re-enforcing the Washer Top doesn't work out and the washer shakes apart anyway, I would end up without other optionsI've been told if I sign off on the repair, I will forfeit any other remedy in the future if the government tells Samsung this should be a mandatory RECALLThe representative could not promise in writing that I would have other remedy options if something happens if the washer breaks apart (Blows UP) from the time of the repair if I chose that repair! I've also been told by a Samsung Representative they would only give a $rebate towards another washer when that probably won't even cover the cost of a low end washer (Which I don't want!!) I paid $for my matching set at ***s and already had to replace a Belt on my matching Samsung Dryer just last month! I've only owned both for just over a year! I also paid $for that Dryer! I would like for Samsung to do the right thing and buy my washer back or give me a rebate for the the entire amount so I can purchase a Different Samsung Washer or upgrade my washer for a Front Loading Samsung Washer! I would even except that the Rebate states only good for another Samsung product! Samsung put this product on the market knowing they had issuesAnyway, tell Samsung to call me they have my number, but they need to call me from a phone that has Samsung ID on the caller IDI don't answer calls that I don't recognize! Thanks to the Revdex.com for bringing this issue to the attention of Samsung! Regards, [redacted] ***

Samsung has contacted the customer regarding their WasherThe customer has been set up for a refund under transaction # [redacted] We apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday refer to case # [redacted] Thank you

Samsung has contacted the customer regarding their concerns with their television According to our files Mr [redacted] has already been approved and has accepted an exchange for a brand new unit The customers exchange ticket number is [redacted] We apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Samsung has contacted the customer regarding their WasherThe customer has been offered an SRA Exchange and the customer has accepted under transaction # [redacted] We apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you