Samsung Electronics America

According to our files, Samsung has contact the customer regarding the customer’s unit model # UN75F6400AFXZA Samsung has contacted a repair facility and they have confirmed that they have a technician that can come to the customer’s home to perform repair servicePer customer’s request, we set up the customer for repair serviceWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM, Monday through Friday and refer to case # [redacted] Thank you

Samsung has reviewed Ms [redacted] claim in regards to her Samsung.com order An E-Commerce agent informed Ms [redacted] that Samsung.com does not operate on a live system which is why our customers are notified after the orders are placed that their item is on backorder/pending fulfillment As an accommodation for the inconvenience, the agent provided Ms [redacted] with a $credit; reference Refund number [redacted] on her order We apologize for any inconveniences and delays the customer may have expe rienced with this case Thank you

Samsung has contacted the customer regarding their WasherThe customer has been set up for a refund under transaction # [redacted] We apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday refer to case # [redacted] Thank you

Samsung has contacted the customer regarding their concerns with their washer The customer has been advised of the two options available (repair or rebate)The customer was advised that we do not compensate for laundry costs and was offered a $e-gift card for which the customer declined and disconnected the callApologized again for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9am and 6pm EST Monday thru Friday and refer to claim# [redacted] Thank you

Samsung has reviewed Mr [redacted] complaint in regards to his accessories Our system shows the agent assigned to the claim spoke with Mr [redacted] today, 11/07/and he confirmed that he received his replacement SIM card tray In regards to the replacement fast charger (black), our system shows an exchange request; reference Txt# [redacted] was submitted and is scheduled to be shipped via UPS; reference UPS tracking # [redacted] to the address on file Thank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meI did receive the email from Samsung on 8/25, finally, after waiting days for them to do itI kow that I would still be waiting if it were not for the Revdex.com.I very much appreciate your intervention and have mailed a small contribution to Revdex.com in recognition of the important role you play in your NJ communityI am particularly grateful for the excellent work and responsiveness of [redacted] Regards, [redacted]

Samsung has reviewed Mr [redacted] claim in regards to his television Our system shows the agent handling the claim made several attempts to contact him by phone but have been unsuccessful in reaching him The agent left voice messages for Mr [redacted] on 7/18/17, 7/19/17, 7/20/and 7/21/with their contact information to return the call in order to discuss the claim further Please have Mr [redacted] return the agent’s call if he still needs assistance with the claimWe apologize for any inconveniences and delays the customer may have experienced with this case Thank you

An arrangement has been made to retrieve the original device and ship replacement upon receipt.Confirmation will be provided once original device has been received, and replacement has been shipped.Thank you

Samsung has reviewed Mr [redacted] claim in regards to his dishwasher Our system shows the agent handling his claim spoke with him on 4/11/to offer him a refund Mr [redacted] told the agent he wanted an exchange however he would be out of the country until 4/17/and will proceed with the exchange upon his arrival back to the states In the meantime, the agent submitted an exchange request; reference Txt# [redacted] for the unit to start the process until Mr [redacted] returned On 4/17/an ENR agent contacted Mr [redacted] and advised him to hold onto the unit and not dispose of it because the trucking company will be picking it upThe agent further advised Mr [redacted] that he will receive a call from the trucking company within 7-business daysThe trucking company will deliver the unit and an installer will be on hand to install it at time of deliveryMr [redacted] was also advised to contact Samsung immediately if there are any problems with the unit upon delivery or installationWe apologize for any inconveniences and delays the customer may have experienced with this caseThank you

Complaint: [redacted] I am rejecting this response because: I feel that if I allow Samsung's Repair in re-enforcing the Washer Top doesn't work out and the washer shakes apart anyway, I would end up without other optionsI've been told if I sign off on the repair, I will forfeit any other remedy in the future if the government tells Samsung this should be a mandatory RECALLThe representative could not promise in writing that I would have other remedy options if something happens if the washer breaks apart (Blows UP) from the time of the repair if I chose that repair! I've also been told by a Samsung Representative they would only give a $rebate towards another washer when that probably won't even cover the cost of a low end washer (Which I don't want!!) I paid $for my matching set at ***s and already had to replace a Belt on my matching Samsung Dryer just last month! I've only owned both for just over a year! I also paid $for that Dryer! I would like for Samsung to do the right thing and buy my washer back or give me a rebate for the the entire amount so I can purchase a Different Samsung Washer or upgrade my washer for a Front Loading Samsung Washer! I would even except that the Rebate states only good for another Samsung product! Samsung put this product on the market knowing they had issuesAnyway, tell Samsung to call me they have my number, but they need to call me from a phone that has Samsung ID on the caller IDI don't answer calls that I don't recognize! Thanks to the Revdex.com for bringing this issue to the attention of Samsung! Regards, [redacted] ***

Samsung has contacted the customer to address their concerns regarding their Samsung refrigerator We have offered the customer a buy-back (refund accommodationWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

As per Samsung telecommunications division Mrs [redacted] stated she was able to replace her device through *** We apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9am and 6pm EST Monday thru Friday and refer to claim# [redacted] Thank you

As advised a replacement product is being issuedSamsung must order replacement units, therefore, an exact ETA cannot be provided for the shipment dateShould issues arise with issuance of your replacement you would be contacted directly.As indicated upon the delivery of your replacement a signature will be required to confirm delivery.Thank you

Samsung has contacted the customer regarding their washing machineThe customer has been offered free of charge parts only with the labor cost being the customer’s responsibilityWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Complaint: [redacted] I am rejecting this response because: WOW! I feel like we are just going on circlesThis is identical to the first response I receivedSo let me state againMy complaint is not with the warranty process but the fact that Samsung sold a watch, claims it to be water resistant and does not back the product when it does not hold up to thatAll I have ever done is wash my hands with the watch onNever has it been submergedSamsung claims that they do not cover water damage but I want to know why they sold the watch as water resistantI would've never got it close to water had they not made that claimI don't know if the Revdex.com actually reads these replies but I am shocked they would let you get away with responding with something that has already been said to me Regards, [redacted]

Samsung has reviewed Ms [redacted] claim in regards to her phone Our system shows the agent handling the claim made several attempts to contact her by phone but have been unsuccessful in reaching her The agent left Ms*** voice messages on 6/28/17, 6/29/and 6/30/with their contact information to return the call Please have Ms [redacted] return the agent’s phone call at her earliest convenience if she still needs assistance with her claim We apologize for any inconveniences and delays the customer may have experienced with this case Thank you

According to our files, Samsung has contacted the customer regarding the customer’s unit model # [redacted] We have expedited the buyback for the customer and refund was processed on 10/9/We apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM, Monday through Friday and refer to case # [redacted] Thank you

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meThe repair center contacted me and set up an appointment for repairUnfortunately, the repair person did not show up, so I hope that he makes the rescheduled appointment

Samsung has contacted the customer regarding their televisionThe customer has been set up for an SRA Exchange under transaction # [redacted] We apologize for any inconveniences and delays the customer may have experienced with this case Thank you

Complaint: [redacted] I am rejecting this response because: this opens up the possibility of endlessly sending the phone back for repairs They should just send a replacement phone and I can send them the defective one Regards, [redacted] ***