Samsung Electronics America

Samsung has reviewed Mr [redacted] claim in regards to his refund for the Notephone Our system shows a refund in the amount of $946.86; reference Txt# [redacted] was issued on 4/06/for the device Please allow for 7-business days after the check has been mailed to receive it We apologize for any inconveniences and delays the customer may have experienced with this caseThank you

Samsung has contacted the customer regarding their concerns with their DryerSamsung has offered the customer an exchange in which he accepted (transaction# [redacted] ) We apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday and refer to case [redacted] Thank you

Upon further review of Ms [redacted] complaint, our system shows the agent assigned to the claim spoke with her today, 11/10/to inform her that the unit has been deemed defective The agent offered Ms*** the option for an exchange or a refund for the unit Ms [redacted] opted for a refund and the agent submitted a refund request in the amount of $621.86; reference [redacted] for the unit The agent advised Ms [redacted] to hold on to the unit until the refund process is complete In regards to food loss compensation, our system shows a compensation check in the amount of $200.00; reference Txt [redacted] was issued on 10/25/for food loss Please allow 7-business days after the check has been mailed to receive itThank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case

Samsung has contacted the customer regarding their televisionThe customer has been set up for a refund under transaction # face="Calibri"> [redacted] We apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Samsung contacted Mrs [redacted] and offered a FOC (Free of charge) repair, Txt# [redacted] for the washer We apologize for any inconveniences and delays the customer may have experienced with this case Thank you

Complaint: [redacted] I am rejecting this response because: Nothing was handled, a week after complaint a rep calls and says nothing they can do but reschedule me for ANOTHER WEEK OUT! rediculousHad a company to repair and guess what? It was the same power wire going to the drain pump that has broken off other times making this the 3rd timeOver a month of doing laundry at the laundry mat waiting over a month for a tech to come out and resplice the line againThis unit has been nothing but trouble since day and I've sank hundreds in repairs for the same issues the recalled items caused Regards, [redacted]

I am rejecting this response because: I bought a EVO 500GB on 2/26/from Amazon.com and learned of the read speed degradation bug present in the entire line of 840/EVO drivesSamsung will not release a fix for the regular drivesSamsung released a supposed fix in October that failed to resolve the issueThey again acknowledged the issue and say a fix is in the works, but I have little confidence that anything will be resolved without harming the drive's longevityIt's been almost months since the issue was made public and there still isn't a resolutionSupport has been unaccommodatingThere is a design flaw in the product line and a replacement will not resolve anything At this point, I'm requesting a refund of the full purchase priceIf denied, I will be filing a small claims case and for the full purchase price as well as additional time and expense incurred Regards,

Samsung has contacted the customer to address their concerns regarding their Samsung RefrigeratorWe sincerely apologize for the confusion but as our customer service representatives have provided the appropriate part informationThe divider is not available for this unitThe one for the RFwill not fit in the customer’s unit as the shape and size of the bin is differentA divider was not manufactured for the bin in the RFOnce again, we sincerely apologize for any inconveniences in this matter but Samsung will not be able to provide a freezer bin divider for the RFas it is not a product part available for this unitWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at 888- [redacted] between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Samsung has contacted the customer to address their concerns regarding their Samsung televisionWe apologize that the customer is disappointed in the customer service that he received and the productSamsung has a reputation for building quality products and makes every effort to meet all customer expectationsWe understand that the customer has an issue with their television and were looking for some assistanceUnfortunately, due to the length of time the unit has been out of warranty (warranty expired 02/2013), there are no additional accommodationsWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Samsung has contacted the customer to address their concerns regarding their Samsung televisionWe have advised to the customer that even though this damage is considered physical damage we will authorize a one-time free of charge repair accommodationWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meHOWEVER - I am experiencing difficulty with some of your repair companies who want to visit my home in the middle of the day during the workweek I am ONLY available on Saturday for the repair to be completed I am sorry but I work two jobs For Ticket [redacted] the repair company canceled the repair because I cannot be at my home at 9am on a Thursday I need someone to address this because when I spoke to the customer service person at [redacted] she could not or refused to handle it there and transferred me to SAMSUNG Regards, [redacted] ***

Samsung has reviewed Mr [redacted] complaint in regards to his television Our system shows the agent assigned to the claim spoke with Mr [redacted] on 10/18/to discuss the case The agent informed Mr [redacted] that a service request; reference Txt# [redacted] had been submitted on 10/17/(prior to him filing the Revdex.com complaint) and needed confirmation that he wanted to proceed with service Mr [redacted] confirmed with the agent that he would be proceeding with service on the unit An ASC agent has been in contact with Mr [redacted] to schedule the repair Thank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case

Samsung has contacted the customer to address their concerns regarding their Samsung TabletWe have offered the customer an exchange as an accommodationThe customer has accepted and we have advised that our exchange department will contact him shortlyWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Complaint: [redacted] I am rejecting this response because: Dear [redacted] , Thank you for your time and effortsSamsung is a bloody cheater telling a lie to me and you.Samsung's Promotions Team has never sent me anything in October via email in terms of the replacement code.Samsung deliberately, falsely mislead me again at this time again.Disgusting Samsung always takes actions for time-wasting until I give up the Google Play credit which I deserve to gain through the Samsung Smart TVMy only recourse is your proper actions and righteousness against Samsung's trickery and deceptionRegards, [redacted] ***

Upon further review of the customer’s file, E-Commerce has contacted the customer and is processing the replacement black ink cartridgeWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday Thank you

Complaint: [redacted] I am rejecting this response because: im asking for a replacement to use while you guys repair the problems which you caused.I tried calling the maywood nj walk in center to have it repaired there but they dont pick up there phones I called for min straight just calling again and again and this was all done during there business hoursthis is just unacceptable Regards, [redacted]

After listening to my complain after couple months, Finally this RUDE tech [redacted] showed up today around pm EST and as I was talking to him over the phone and explaining that I have been running after Samsung/Home depot and guy who installed the unit for me, This RUDE tech from Samsung did even listen to me and gave phone back to my father and told me "I'm not going to argue with you" really?I will surely escalade this matter as right now nobody seem to accept responsibility of fixing this equipment and I'm getting so much mental tensionI will file exact same complaint against home depot as well for making my life/my partially disabled stroke survivor wife/ my kids life miserableI have paid $and do not deserve this!! this equipment is still under manufacturer warranty.Please let me know if this hectic issue which is giving me so much additional mental tension is going to resolved soon or do I need to contact Court in this regard?

I am rejecting this response because:How can a settlement/recall expire? How about backing the product and the company? We did not cause this problemWe spent $3,on this and the product failed

We appreciate your correspondence and allowing Samsung the opportunity to review your claimIn order to receive refund the product must first be returned At this time Samsung is working diligently to complete the process for product return Return instructions will be provided as soon as feedback is available.Thank you

Upon further review of Mr[redacted] ’s concerns regarding his washer We do apologize for the delay in resolving his concerns A full refund has been submitted under transaction # [redacted] For any questions or concerns please contact Alicia @ [redacted] We apologize for any inconveniences and delays the customer may have experienced with this caseThank you