Samsung Electronics America

I got a refund todayCan you closed my caseThanks

Samsung has reviewed Mr [redacted] claim in regards to his refrigerator Our system shows a refund request in the amount of $1,598.54; reference Txt# [redacted] was submitted because the unit was deemed defective Mr [redacted] was advised that product is under review and to hold onto product until receiving further instructions We apologize for any inconveniences and delays the customer may have experienced with this caseThank you

I am rejecting this response because: I responded to samsung's request for model and serial number on April by giving them the numbersPer their request I sent it via email

Samsung has reviewed Mr [redacted] complaint in regards to a refund for his returned Samsung.com order Our system shows E-Commerce is currently investigating this matter and an agent will be in contact with Mr [redacted] with a resolution once the investigation has concluded Thank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case

Samsung has contacted the customer to address their concerns regarding their Samsung televisionRespectfully, Samsung has made no firmware changes to disable the featureAs you know, Samsung provides the connection or platform to access other providers APPs and featuresSamsung placed this feature on the television but unfortunately, Direct TV has not yet completed their portion of the connectionHowever, we do anticipate the feature to be available in the near future although a release or connection date has not been providedSamsung sincerely apologize for inconveniences in this matter but respectfully the unit is not eligible for replacement or compensationWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

According to our files, Samsung has contacted the customer regarding the customer’s unit model # RS261MDBP/XAAWe have offered the customer to set up a free of charge diagnostic to determine is issue is within the sealed systemThe customer has accepted our proposed resolution and we have set up service for the customerWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Dear Ms [redacted] :Thank you for providing your order number in order to further assist with your case Our system shows a full refund in the amount of $175.00; reference Refund # [redacted] has been issued Please allow 3-business days for the funds to reflect in your accountThank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case Sincerely, Samsung Office of the President

Complaint: [redacted] I am rejecting this response because: Samsung told me I had to pay for service call from Samsung dealerI have already paid $for service repair man to tell me the problemI like the dyer...will not buy anymore Samsung products Regards, [redacted]

Our files indicate that the customer’s request regarding his Samsung microwave has been reviewed an additional time per customer rebuttal requestWe have offered the customer an exchange to which he has acceptedWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please contact Samsung at ###-###-#### between the hours of 9AM and 6PM, Monday through Friday, and refer to case # [redacted] Thank you

I sent back the used Sand with the return shipping label that prize logic providedI then called and spoke to a prize logic rep who told me there is not aNY Swatches waiting for me that they are back ordered and may take at least another weeks for me to receiveI submitted for the Swatches on March 11, and according to samsung terms and conditions then I should have had the watches within to weeksI received the used watches over months laterThey said to return the used ones for new ones...it should not take at least another month for them to replace it Complaint: [redacted] I am rejecting this response because: Regards, [redacted]

Our records indicate a new promotional code was issued which resolved this matter.Thank you

Samsung has contacted the customer to address their concerns regarding their Samsung TelevisionWe have reviewed the customer’s history and there are currently no previous service transactions on fileWe have advised to the customer that we can offer a one-time parts and labor accommodation if repaired through an authorized Samsung service providerSamsung’s one year manufacturer warranty is for serviceWe provide the service to ensure that any issues that arise are taken care of without the customer incurring any costThe customer has accepted our offer and we have set up a repair service for themWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

We appreciate your correspondence and allowing Samsung the opportunity to review your claim Our records indicate direct contact will be provided to customer with resolution for this matterThank you

Samsung has contacted E-Commerce regarding their concernsAs per E-Commerce, the product was delayed by the factoryAll backorders will be in this week and should be cleared for shipping by 10/We apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

We appreciate your correspondence and allowing Samsung the opportunity to review your claim 11pt"> Under the coverage section of the Samsung warranty it clearly states physical damage is not coveredSamsung is not stating that the LCD damage has a direct effect on the battery issue, however, Samsung is stating all symptoms or physical damage must be addressed before a device can leave the repair facilityEach unit must pass a quality check and if the physical damage were to remain it would not pass this check pointWithout repair of the LCD, Samsung cannot address concerns related to the battery If you would like to return the phone for repair, payment would be required to repair the LCD as well as resolve the battery concernsPlease contact Samsung Customer Support at [redacted] to arrange a new service ticketShould you decline service through Samsung Warranty we must refer you to your Service Provider directly for possible resolution Thank you

According to our files, Samsung has contacted the customer regarding the customer’s unit model # UN65F8000AFXZA Samsung has set up service for the customer and it is scheduled for 8/26/between 10-2pmWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM, Monday through Friday and refer to case # [redacted] Thank you

Complaint: [redacted] I am rejecting this response because: I have yet to receive any explanation of how the damage to the television is physical damageNot only this, in the email I received from Samsung, I was accused of concealed damageThe damage was found inside the television when it was first removed from the undamaged box with the intent of being installedThere is no indication of damage found on the exterior of the television or in any of the packaging, but simply a large bulge and subsequent crack from insideI cannot even begin to think what I could even do to the television to cause this kind of damageAlso, given the history of complaints seen on this and other websites dating back to 2010, a repeated issue of thermal expansion has been seen, which seems to more than explain the type of bulge and consequent growth of cracks.I'm attaching some of the pictures I sent to Samsung as a reference; I wish I could show more, but the system won't allow it.Regards, [redacted]

Our files indicate that the customer’s request regarding their Samsung tablet has been reviewed an additional time per customer rebuttal requestSamsung has already offered the customer a $E-Gift card for the misinformationWe will not be offering any other additionally compensation as time is not something that is covered under our limited manufacturer’s warrantyWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday, and refer to case # [redacted] Thank you

Complaint: [redacted] I am rejecting this response because: First , as everybody knows every electric device including a dryer machine needs a proper power cord to start working and consumes electricity.yes it consumes electricity but the power cord is not considered consumable as we all know.Secondly, there is no argue , I clearly explained everything in the previous comment and there is nothing to be added to that before the other party's clear response.Regards Regards, [redacted]

Samsung has contacted the customer regarding their Samsung Galaxy SEdgeThe customer was offered a one-time free of charge accommodationsThe customer declined the offer and will go through her carrier for assistanceWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you