Samsung Electronics America

Samsung has contacted the customer to address their concerns regarding their Samsung DryerResearch shows this unit’s original month manufacturer’s warranty expired on or about 11/based on the information currently on fileWe understand that the customer has been advised there are no accommodations available for this unit; although this is accurate, we have offered an exception in this caseSamsung has offered the customer a one-time out of warranty part(s) accommodation if repaired through an authorized Samsung service providerWe advised that with this accommodation the customer will be responsible for any associated trip or labor/feesThe customer accepted our accommodation offer and we have set up a repair on his behalfWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Complaint: [redacted] I am rejecting this response because:The promotion did not stipulate that it was on a first come first served basisI believe that if there is limited supply of headphones, that an alternate or a credit equivalent to the price of the level one headphones be provided to myself as fulfillment to the bonus program Regards, [redacted]

Samsung has reviewed Ms [redacted] claim in regards to her washer Our system shows the agent who handled the claim offered for Samsung to cover the parts and labor the repair; reference Txt# [redacted] which was completed on 7/26/on the unit Thank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to mePlease don't close this complaint till it's fully resolved I appreciate your help Regards, [redacted] ***

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meI do however feel it was extremely poor customer service on their part considering the measures I had to take to get the issue resolved Not sure how to give them a poor review but this would warrant it Regards, [redacted]

Complaint: [redacted] I am rejecting this response because: This device is a lemonI have had to send it for repair times alreadyI have asked that it be replaced with a new device - the same deviceI am klnot trying to get a better phone or an upgradeI just want a working device that I don't have to send off constantlyMy wife is pregnant and I depend on my phoneI don't have confidence in the current device that I will not miss a dire emergencyPlease do the right thing for this long time Samsung customer Regards, [redacted]

I have been contacted by Samsung and received the items I was supposed toComplaint # [redacted] has been resolved thank you for your assistance

Upon further review of Mr [redacted] concerns Samsung e-commerce does not correspond directly with any customer financial institution when a dispute is place Mr [redacted] order will be sent to the customer service vendor group, whom will respond within 1-business days Once an update is received pertaining to his refund Samsung e-commerce will inform the customer We apologize for any inconveniences and delays the customer may have experienced with this caseThank you

Upon further review of the customer’s file, the customer was rejected by AT&TThe rejection was due to no CTN activity matchBecause this is their final decision, this customer should be instructed to direct any further inquiries to AT&T customer supportWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday Thank you

Complaint: [redacted] I am rejecting this response because:SAMSUNG used aftermarket parts to repair my SAMSUNG GALAXY S6, thus voiding the warrantyThey did not offer an explanation as to why they did not usethe proper parts to repair my phoneSubsequently, VERIZON issued a dollar damaged device feeI told Verizon that unless they removed the charge, they would lose me as a customerEven though they were not at fault, Verizon resolved my problem..Why should Verizon be responsible for Samsung's mistake? Samsung's answer was that since [redacted] removed the dollar charge- no further action is necessary on the part of SamsungReally? Nothing? Not even an apology.? I am convinced that when the appropriate people from Samsung hear what happened to me, they will take action I have no faith in their customer service,and products Regards, [redacted]

Samsung has contacted E-Commerce regarding their concernsAs per E-Commerce, the customer has been informed the product is unfortunately outside of the Samsung.com day return policy and a return cannot be set upThe customer has been advised to contact Samsung Technical Support line so that our cellphone department can provide further assistance due to year warrantyWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through FridayThank you

Complaint: [redacted] I am rejecting this response because: my service is still unresolved and SAMSUNG is still not fixing the issues? Regards, [redacted]

According to our files, Samsung has contacted the customer regarding the customer’s unit model # UN40EH5300FXZA Samsung has offered the customer an exchange We apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM, Monday through Friday and refer to case # [redacted] Thank you

Samsung telecommunications division has contacted Mr [redacted] regarding his concerns with his software Software updates for phones using the Android operating system are produced by [redacted] and distributed by the service provider, such as [redacted] , [redacted] or ***Once downloaded, these updates cannot be reversedIf the phone has begun experiencing technical trouble we would require the unit be shipped to Samsung for evaluationIf the phone is out of warranty by date Samsung can reflash the device at no cost in efforts to rectify the issueHowever, if reflash does not resolve the claimed symptom this means the issue is not software related and parts must be replacedReplacement of parts for an out of warranty product does require a standard repair feeShould payment be required the consumer would be contacted directly As a one-time courtesy the $fee has been voided, and service will be completed at no cost Fee Voided on Service Ticket #: [redacted] We apologize again for any inconveniences and delays the customer may have experienced with this caseThank you

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the violation that was carried out against me by Samsung Electronics AmericaAfter contacting every state and federal agency, every Big Box retailer, every radio station and news channel, the Revdex.com, Consume Affairs, and every [redacted] online Yardsale/Buy Sell Trade page in my region to notify their executive teams, merchandisers, regulators, moderators, investigators and nspectors --- ANYONE WHO WILL LISTEN, Samsung refunded the bogus machines they most dishonestly sold meI am accepting this resolution on a personal level, as Samsung Electronics America is so selectively refunding the consumers they have conned, myself being a fortunate victimI will not be completely satisfied with this resolution until each American, Australian, Canadian, and UK consumer is refunded in full for this poorly designed, poorly manufacutered, poorly inspected, poorly regulated, poorly remedied, poorly patched, poorly recalled FAILURE OF A PRODUCTIONPEOPLE HAVE SUNK THOUSANDS OF DOLLARS, MONTHS OF PAY, SEMESTERS OF TUITION, WEEKS OF CHILDCARE, A YEARS WORTH OF FOOD TO FEED THEIR BABIES ON THIS GARBAGE MACHINERY THAT IS SITTING BROKEN IN THEIR HOMESWHY ARE WE ALLOWING THIS FROM THE CPSC, THE FTC, THE US DEPARTMENT OF JUSTICE, THE INSPECTOR GENERAL? WHY IS THIS ACCEPTABLE?! This crime against our citizens is unspeakable Regards, [redacted]

Samsung has contacted the customer to address their concerns regarding their Samsung DryerAs a resolution, we have offered the customer a one-time part(s) accommodation leaving the customer only responsible for any trip/labor feesThe customer has accepted our accommodation offer and we have set up service on their behalf We apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

We purchased what we thought was the Cadillac of washer/dryer sets in from Lowes This has been the worst major purchase we've ever made The front loader washer has had the motherboard replaced in July And now, the drum is locked up with black smoke pouring out the back A year old washer should not need repaired!!! The customer service for Lowes and Samsung is horrible I couldn't understand what the guy was telling me and I ended up calling different placthe advice of the each place I called Finally got a repairman coming but we've already waited a week to get someone out here and I know it will be another week or before my washer is back up and running again (based on past experience with the repair service)

Samsung has reviewed Mrs [redacted] claim in regards to her rebate Our system shows a rebate check in the amount of $(including $Haul away fee); reference Txt# [redacted] was issued on 5/08/for the unit Please allow 5-business days after the check has been mailed to receive itWe apologize for any inconveniences and delays the customer may have experienced with this caseThank you

Samsung has contacted the customer to address their concerns regarding their Samsung TelevisionAs an accommodation we have offered the customer a full refundThe customer has accepted and we have advised him our refund department will contact him shortlyWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Samsung has contacted the customer regarding their washerThe customer was educated on the Voluntary Recall Program options availableUnfortunately, there are no further accommodations outside of the recall program optionsWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you