Samsung Electronics America

Samsung has contacted the customer to address their concerns regarding their Samsung televisionThe customer’s television is working as designed The television accepts YCbCr 4:4:24Hz/25Hz/30Hz/50Hz/60Hz input signals and outputs RGB 4:4:60Hz/120HzColor loss occurs during the conversion from YCbCr 4:4:50/60Hz input signal to RGB 4:4: Since the customer is dissatisfied with the product, we will work with the customer to find a satisfactory resolutionWe have offered a refund for the television however the customer has declined stating that she does like the unit and doesn’t see the need to replace itWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Upon further review of the customer’s file, we have informed the customer the refund has been processed as of 1/9/and it takes 7-business days to receive the checkWe also provided the customer with contact for further assistanceWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Samsung has contacted the customer regarding their concerns with their RefrigeratorThe customer was offered $reimbursement of items lost during the repair processWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday and refer to case [redacted] Thank you

Complaint: [redacted] I am rejecting this response because: Subject to confirmation for the release of the $double charge as stated by SamsungI will contact my bank as stated by Samsung Had they responded properly and judiciously to my complaint, this should have been resolve right away instead of them dragging this for a long time Regards, [redacted]

Samsung has reviewed Mr [redacted] complaint in regards to his television Our system shows the agent assigned to the complaint spoke with Mr [redacted] on 9/07/and informed him that due to technology advancements, no further evolution kits were being made after The agent explained that the hardware has been integrated into the design of the television Regrettably, no accommodations can be made for this claim Thank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case

Complaint: [redacted] I am rejecting this response because: I have been trying to contact Samsung before and After my Business trip and they are not responding to me Would you please re-open this case Regards, [redacted]

Samsung has contacted the customer regarding their washerWe have educated the customer on the voluntary recall program options availableUnfortunately, the customer isn’t satisfied with both optionsWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Samsung has reviewed Mrand Mrs [redacted] complaint in regards to their television Our system shows that initially an exchange request; reference Txt# [redacted] was submitted for the unit Agent from The Exchange and Refunds Deptmade several attempts to contact Mrs [redacted] but was unsuccessful in reaching her Mrs [redacted] called in today 9/14/and an agent submitted a refund request in the amount of $517.79; reference Txt# [redacted] due to no coverage in the area to service the unit for approval Once approved, Mror Mrs [redacted] will receive several emails through the refund process updating them on the status of the claim Mror Mrs [redacted] will also receive an email with the acceptance document along with instructions on how to proceed with the refund Please have Mror Mrs [redacted] send in the acceptance document along with all required information at their earliest convenience in order for the refund to be processed in a timely manner Thank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case

\Samsung has approved the refund for the customer by calling at the number [redacted] , but we failed to contact with herInstead we left called to the number [redacted] and got in touch with her and advised her that we will be able to refund the amount of $and advised her 1-business days for the approvalwhat is needed in order to complete the processOnce all required information is received the refund check will be issue We apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Also you could reach us at [redacted] Thank you

Samsung has reviewed Ms [redacted] claim in regards to her refrigerator Our system shows the agent handling the claim made several attempts to contact Ms [redacted] after she disconnected the initial call on 6/16/but has been unsuccessful Please have Ms [redacted] contact the agent at her earliest convenience if she still needs assistance with her claim We apologize for any inconveniences and delays the customer may have experienced with this case Thank you

Samsung has reviewed [redacted] complaint in regards to her replacement charger Our system shows the agent assigned to the claim attempted to contact [redacted] on 2/14/and again 2/15/by phone but was unsuccessful in reaching her The agent followed up the last call with an email informing [redacted] that the charger was shipped; reference Txt# [redacted] and provided the [redacted] tracking # [redacted] which shows it was delivered on 2/19/to the address on file Thank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case

Samsung has reviewed Mr*** complaint in regards to his phone and being charged for Premium Care Our system shows Mr*** was contacted to obtain his IMEI # which shows that his device is in warranty and he was charged for Premium Care At this time a refund is pending for this charge Thank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case

According to our files, Samsung has contacted the customer regarding the customer’s unit model # SM-T320NZKAXARWe contacted the customer but have not heard back from himWe would like to offer an exchange but need his approvalIf you speak with the customer, please have him contact Ms [redacted] [redacted] via telephone (###-###-#### press then Ext10679) or email (b.***@sea.samsung.com)Please also inform the customer to retain the unit due to having to ship the unit in for the exchange to be completedWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM, Monday through Friday and refer to case # [redacted] Thank you

Samsung has contacted the customer to address their concerns regarding their Samsung RefrigeratorWe attempted to advise the customer that she will need to proceed with repair to diagnose the issue and if the technician cannot fix the unit, he/she will advise us and we can look at what other accommodations are availableWe also attempted to advise the customer that she is still under the year sealed system however the customer didn’t allow us to continue with the conversationThe customer advised that she doesn’t want to continue with repair at this timeUnfortunately, without proper diagnosis and repair attempt we are unable to honor the customer’s request for a refund or replacementWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Upon further review of Ms [redacted] claim, in light of the situation, Samsung is providing an exception to process the rebate without the letter of disposal, serial decal, or photo of the serial decal which are required for a rebate The agent handling the claim tried to contact Ms*** today, 5/18/to request the rebate form so they can forward it to the Rebate Deptto process the refund but was not able to reach her The agent followed up with an email with the same request Please have Ms*** reply to the agents email at her earliest convenience and attach the rebate form in order to proceed with the rebate We apologize for any inconveniences and delays the customer may have experienced with this caseThank you

Samsung has reviewed Ms [redacted] claim again in regards to her phone Our system shows that the receipt on file for device is not from an authorized seller (LTE Warehouse on [redacted] .com) and the device has been deemed out of warranty If Ms*** can provide a valid receipt for the device, then the ruling will be revisited at that time We apologize for any inconveniences and delays the customer may have experienced with this case Thank you

Complaint: [redacted] I am rejecting this response because: Samsung customer service call me and I had told her the problem, she keep saying it's cause physicalAnd the truth is not So the problem is still thereAnd they don't provide any further support or suggestions Regards, [redacted] ***

Complaint: [redacted] I am rejecting this response because: The television still has not been picked up from residence nor have they scheduled a trucking company to pick the television upFurther, I have not received my refund at this time and was told I would not receive the refund until the television was picked up, which they failed to do at this pointEven if the television is picked up at my residence and I receive a refund for the full price of the television, I still do not believe I have been made whole by the entire processAs I have stated in my original complaint, I have had to expend a considerable amount of time and effort to have the television repaired and; subsequently, my purchase refundedFurther, I have had to take time off of work to be at my home for the three separate occasions to attempt to fix the televisionI believe that I was sold a "lemon" by Samsung and the efforts I have expended far exceed the refund I will eventually receiveI do not believe the refund alone is an acceptable solution Regards, [redacted]

I am rejecting this response because:It still says under review on the Samsung promotions page, it does not say approved, and when will my check mail out

If you have received confirmation that the phone is not rooted, and [redacted] could not resolve the issue in store then you are welcome to ship the phone to Samsung for evaluation Unfortunately there is not a wafacility in your area that can review the deviceAs it may have been explained, the only option which may resolve this matter would be to factory restore or reflash the device which would delete data that has not been stored to a Gmail account, DropBox Account, Samsung Account or other third party application/sourceTo arrange evaluation and shipment of your product please contact Samsung Customer Support at [redacted] Thank you