Samsung Electronics America

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meTwo days after I filed the complaint, I received calls from the Exchange Dept and from Corporate headquarters apologizing and indicating that I would receive a replacement It arrived this afternoon, I hooked it up and it is working! Thank you for your assistance in this matter

Samsung has contacted the customer regarding their refrigeratorThe customer has been set up for repairWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: Samsung, finally acknowledged that they received my "proof of purchase" for my headphones and sent me (3) three Visa Gift Cards totalling $which covered the cost of what I originally spent I think it is unfortunate that I had to contact Revdex.com in order for me to get this issue resolved after months of correspondence with numerous Samsung customer service reps I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me

Upon further review of Mr [redacted] ’s claim we apologize for any inconvenience however there will be no further accommodations We apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday and refer to claim [redacted] .Thank you

Samsung has reviewed Mr [redacted] claim in regards to his dishwasher Our system shows service was set up for 3/15/17; reference Txt# [redacted] for the unit However, Mrs [redacted] advised the agent handling the claim on 3/23/that the unit still had the same issues The agent responded to Mrs [redacted] dissatisfaction with the service and offered to review the claim for possible accommodations The agent requested a copy of the BOS (Bill of Sale) required for further review An email was sent stating: Samsung requests a copy of the receipt to review possible accommodations available As stated in the warranty guidelines, the original dated BOS must be presented as proof of purchase for warranty assistance Once the agent receives the BOS, they will contact Mrs [redacted] to further discuss possible accommodations We apologize for any inconveniences and delays the customer may have experienced with this caseThank you

Samsung has reviewed Ms [redacted] complaint in regards to a refund for her refrigerator Our system shows a refund in the amount of $2,065.19; reference Txt# [redacted] was submitted for the unit for approval Ms*** was advised that product is under review, and to hold on to unit until receiving further instructions If the unit has been disposed of, the offer will be voided The refund has been approved and a Refund/Compensation payment method website link e-mail was sent on 9/11/to the email on file requesting Ms [redacted] preferred payment method A Response Required for Refund Process e-mail was also sent with the acceptance document attached, along with instructions that are required to proceed with the refund An agent from the Refunds Deptattempted to contact Ms*** on 9/12/and again today, 9/14/requesting her preferred payment method but was on successful in reaching her Please have Ms*** either return the agent’s call or submit the payment method request online from the link provided If Ms*** hasn’t done so already, please have her send in the acceptance document along with all required information at her earliest convenience in order for the Refund Deptto process the refund in a timely manner Thank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case

Upon further review of the customer’s file, the resolution for Mr [redacted] would not be modifiedThe customer is requesting reimbursement or compensation for having to replace his unitThe customer no longer has the Samsung unit and when asked where the unit was cx advised he did not know as he disposed of the unit because it was a piece of junkFile research indicates one completed repair on the refrigerator and no indication of multiple repairs or the unit being non-repairableThis said there are no alternate accommodations availableWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

This is a SIX HUNDRED FIFTY dollars phone, that after weeks the screen cracked.And you can see I did nto drop the phone because there is zero scratched or scuff marksI am not paying you anything so please fix it for free or return my phone ASAP

Upon further review of Mr***’s claim, our system shows that the refund in the amount of $957.79; reference Txt# [redacted] has been approved and is scheduled to be issued on 6/15/for the device In addition, Mr [redacted] will receive a Refund Check Issued e-mail informing him that the check has been issued Please allow 7-business days after the check has been mailed to receive it We apologize for any inconveniences and delays the customer may have experienced with this case Thank you

Samsung has contacted the customer regarding their microwave overThe customer has been set up for a refund under transaction # [redacted] We apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Samsung has contacted E-Commerce regarding the customer’s concernsAs per E-Commerce, the customer was informed that we can set up a return for the defective/damage device receivedThe replacement device will not be processed until the damaged device has been retrievedWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday Thank you

Revdex.com:Jasmine of Samsung originally reached out to me leaving a message to return her message at ###-###-####, extension #*** I could not reach her Friday (either busy or left for the day) When I tried again Monday (10/5), the extension no longer worked When I went to the operators/customer service regarding this, I was informed that they had a new phone extension system installed over the weekend and all of the old extensions no longer worked In addition, they could not provide me with any extension or redirect my call to the appropriate person In any case, I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that a replacement remote would be a satisfactory solution for me Thank you!

We appreciate your correspondence and allowing Samsung the opportunity to review your claimUnder the coverage section of the Samsung Standard Limited Warranty physical damage is not covered Had the technician reviewed the product and determined damage was a result of the phone directly service would have been rendered under warrantyAt this time Samsung can retrieve the device for a secondary evaluation and determination regarding repair of the LCD and to review the overheating concern, however, we cannot authorize replacement of the phoneA UPS Premailer box has been requested and will be delivered to your home to retrieve the device if you wish to accept this offer If you wish to decline Samsung must refer you to the service provider directly for possible resolutionThank you

Samsung has contacted Prizelogic regarding the customer’s concernsAs per Prizelogic, "Arial","sans-serif"">the consumer’s receipt did not show an eligible location code to be qualified to receive the S2, therefore the gift they were sent it was they were eligible forWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through FridayThank you

To provide resolution to this matter the phone must first be evaluated Samsung cannot confirm repair services until the unit has been inspectedPlease use the UPS Premailer requested to return the product for service.Thank you

Samsung has reviewed Ms [redacted] complaint in regards to her washer Our system shows the agent who handled the complaint submitted a service request; reference Txt# [redacted] for the unit An ASC agent will be in contact with Ms*** to schedule the repair Thank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case

Samsung has contacted the customer regarding his Samsung televisionWe have advised to the customer that Samsung limited manufacturer’s warranty is for service and that at this time we cannot honor his request for an exchangeWe explained that he will need to continue with service to determine issue with his unitOur warranty covers all parts and labor unless the technician determines that there was some type of physical or cosmetic damage and if it is determined to have physical damage the warranty would be voided for the repair We apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

According to our files, Samsung has contacted the customer regarding the customer’s unit model # RF4287HARS/XAABased off of our customer service records, we show we have offered the customer a refund on 11/11/and the customer acceptedCurrently, the refund is in approval process and will be completed shortly once we receive the acceptance documents back from the customerWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM, Monday through Friday and refer to case # [redacted] Thank you

We appreciate your correspondence and allowing Samsung the opportunity to review your claimPlease note, software for phones using the Android operating system are produced by [redacted] and agreed upon by the carrier and the manufacturer If you are locked out of a device and require and simple troubleshooting is found unsuccessful; the only recourse Samsung may have is to factory reset the device Another option would be to have the phone shipped to Samsung for service if proof of ownership is providedRemote access may not be an available option for account unlock assistanceWe do apologize if there was an error which occurred during the attempted login of your device which resulted in a loss of data, however, we must ask that you refer to the Samsung Standard Limited Warranty [redacted] , Section: What are the limits on SAMSUNG’s liability? THIS LIMITED WARRANTY SETS OUT THE FULL EXTENT OF SAMSUNG’S RESPONSIBILITIES, AND THE EXCLUSIVE REMEDY REGARDING THE PRODUCTSALL IMPLIED WARRANTIES, INCLUDING WITHOUT LIMITATION, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, ARE LIMITED TO THE DURATION OF THIS LIMITED WARRANTYIN NO EVENT SHALL SAMSUNG BE LIABLE FOR DAMAGES IN EXCESS OF THE PURCHASE PRICE OF THE PRODUCT OR FOR, WITHOUT LIMITATION, COMMERCIAL LOSS OF ANY SORT; LOSS OF USE, TIME, DATA, REPUTATION, OPPORTUNITY, GOODWILL, PROFITS OR SAVINGS; INCONVENIENCE; INCIDENTAL, SPECIAL, CONSEQUENTIAL OR PUNITIVE DAMAGES; OR DAMAGES ARISING FROM THE USE OR INABILITY TO USE THE PRODUCTSOME STATES AND JURISDICTIONS DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, OR THE DISCLAIMER OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATIONS AND DISCLAIMERS MAY NOT APPLY TO YOUAgain, we do apologize for any inconvenience this may have causedThank you

The agent that assisted this customer reached out to the service center, they advised her that the unit is working as it should(within specifications) At this time there will be no accommodationsThank you, Alicia L