Samsung Electronics America

The screen now has black "splotches" when viewing black or grey or dark screens in a dim or dark roomThis is now the third or fourth time I've had to send the device off to themI have asked them to just replace the device with the same modelI don't want an upgradeI'm not asking for a better phoneI'm just asking them to replace the phone so that I don't continue to have to send the phone back and be out of a phoneI have a baby due in June and its a real inconvenience for me to be out of my phoneI thank you so much for all of your help

Samsung has reviewed Mrs [redacted] complaint in regards to her refund Our system shows a refund in the amount of $722.60; reference Txt# [redacted] was issued via Direct Deposit on 10/30/for the unit Please allow 1-business days (pending on the bank) to be reflected on the account In regards to the delay in processing the refund, our system shows the Refunds Deptdid not receive Mrs [redacted] payment option (Direct Deposit vsCheck) until 10/11/in order to proceed with the refund Once received, a refund takes 7-business days to be completed in the system Please be advised that Samsung does not delay any customers refund because a Revdex.com complaint was filed Thank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case

According to our files, Samsung has contacted the customer and their place of purchase regarding the customer’s unit model # DV433ETGJWR/A We did confirm with PC Richards that they did actually receive the paperwork but for a reason that we do not know they informed the customer that they didn’tAs of Monday, 1/27/2014, the exchange should have taken place and completedWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM, Monday through Friday and refer to case # [redacted] Thank you

Complaint: [redacted] I am rejecting this response because: I will never buy and other Samsung product again Regards, [redacted] ***

Complaint: [redacted] I am rejecting this response because: It was not my fault that the refrigerator went into "Demo" mode so I feel I should be compensated for the cost of the food that I had to replaceThis is obviously a factory defect.Samsung asked me to provide pictures and receipts which I providedWhy did they ask for this if they knew all along that they had no intention of helping with that expense?? Regards, [redacted] ***

I have not received my check yet

I reviewed the complaint answer from the business Samsung Electronics and it seems that this is the same answer that I was given before I rejected this issue it seems that [redacted] is not going to do anything different from what she offered in her email to me that was rejected by me I do not feel this is a fair offer I have been thru a very difficult ordeal with the washer and dryer not operating properly and lost time and money trying to use them I never said they where broken but times they sent repair men to my home and said nothing was broken and need no repair I told Samsung that they did not do the job as a result I had clothes that never got in the water level to low and the dryer had to run at a much longer time to dry the clothes as the results I had damaged clothes ,higher electric bills and had to tote water to machine to cover clothes to wash everything now they do not want to cover the cost of full purchase price on sales receipt and only for damaged clothes they asked for pictures of clothing and price list and I sent those just of my clothes only total about that did not include linens or husbands clothes but I spent more for my clothes than hisI am lost as what to do but file for arbitration it has been going on now about months and my warranty will be up in November I think maybe they are stalling me on this issueplease advise me as what I should do next thank you for you help and support

Complaint: [redacted] I am rejecting this response because:Was my complaint even read? First of all my complaint is not even regarding a refrigeratorSecondly, nobody has contacted me or set up a service appointmentI have had service appointments in the pastI need my actual complaint to be read and for a complete refund of my purchase price for the washer and dryer set, which is $1,And arrange for the set to be picked up by [redacted] once I schedule a new set to be delivered Regards, [redacted]

Complaint: [redacted] I am rejecting this response because:Samsung has had ALL DOCUMENTS it needed to reimburse me since JanuaryAs of today, Samsung representative pretended she did not have model number, serial number, both of which were verified by Samsung reps several timesAlso, continues to ask for proof of purchase and proof of my shipping costs, both of which have been documented in Samsung's system several times, both on the internet and by telephoneCompany just continues to stallI do not accept the response because I don't have the reimbursement yetOnce I have a check from Samsung that does not bounce at the bank, I will be happy to accept the responseBut they have been stalling at every turn and have already wasted hours and hours of my timeToday I forwarded an email from Samsung authorized repair to the rep at Samsung HQ who is handling the Revdex.com complaintSeriously? Samsung should know what Samsung is doingThe entire system is set up to frustrate customers at every turnFool me once, shame on youFool me twice, shame on meWe are on the fourth or fifth go-round hereI will believe that Samsung intends to reimburse me fully only after Samsung has reimbursed me fully Regards, [redacted] ***

Samsung has contacted the customer regarding their washerThe customer has been set up for repair with another ASCUnfortunately, Samsung does not compensate for time and laundry feesWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

We appreciate your correspondence and allowing Samsung the opportunity to review your claim.Please contact [redacted] or [redacted] for additional status inquiries.Thank you

Dear Mr***: Thank you for being a valued Samsung customerWe apologize for the inconveniences you are experiencing in regards to the TrapromotionOur E-Commerce Group is currently looking into the complaint but in order to be able assist you further, they need the order number associated with the tradevicePlease provide the order number and any additional information for the E-Commerce Group to be able to locate your account and assist you with your claimSincerely, Samsung Office of the President

Samsung tries to accommodate our customers with a resolution to the best of our ability on a case by case review However in Mrand Mrs***’ case, they were previously advised that the unit was deemed physical damage (point of impact on screen) and that this type of damage is not covered under Samsung’s warranty Regrettably, Samsung’s stance remains the same Due to the unit being deemed physical damage, no accommodations can be made for this claimThank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case

Complaint: [redacted] I am rejecting this response because: The order was placed on 3/16/and it has been 8+ weeks since the order was placed Furthermore, the response we received on 4/16/from [redacted] /Samsung gave us a restocking date of 4/29/We are yet to receive either chargersWe are requesting that Samsung ships an equivalent product Fast Charge Wireless Charging Stand, Black Sapphire EPNG930TBUGUS if they're unable to fulfill our order by 5/20/ Regards, [redacted]

Complaint: [redacted] I am rejecting this response because: I find that the fact that Samsung stated that [redacted] finally shipped the products ordered months after the order was placed is not what I call resolutionThey did not resolve anythingWe will no longer be purchasing items from this vendor's website as they accept no responsibility for misrepresenting the availability of products on their website.Regards, [redacted]

Complaint: [redacted] I am rejecting this response because: THERE IS NO PHYSICAL DAMAGE TO THIS TV!!!!!!!!!!!!!!!! My husband and I were literally just sitting there watching TV, when the screen suddenly began to fade and then went totally out When we tried to turn it back on, the screen only kept flashing and a line on the left hand side of the screen appeared THERE ARE NO CRACKS ON THE SCREEN ANYWHERE!!!! Not ONCE have you is sent one single technician to COME AND LOOK AT THIS TV!!!!!!! You have put me in touch with TWO DIFFERENT LOCAL REPAIR COMPANIES, only to CANCEL THEM at the VERY LAST MINUTE!!!!! This piece of junk Samsung TV has NOT HAD ANY PHYSICAL DAMAGE WHATSOEVER!!!!!! It has not been dropped, hit, pushed, moved or EVEN TOUCHED It has been sitting on our TV stand in our living room EVER SINCE WE PURCHASED IT MONTHS AGO!!!! The attorney general is now involved and our state has VERY strict consumer protection and lemon laws and THEY WILL ensure that Samsung replaces our TV that we JUST SPENT $ON MONTHS AGO!!!! I am also currently in the process of working with several news media outlets on this story and my own personal attorney to file suit against Samsung I also demand to know why Samsung has blocked me from posting on their official [redacted] page Censoring your customers is NEVER a good idea!!! Now, REPLACE OUR TV!!!! You can either do it now, or wait until the Maine Attorney General enforces you to do so Regards, [redacted] ***

Samsung has contacted the customer regarding their refrigeratorThe customer has been set up for an SRA exchange under transaction # face="Calibri"> [redacted] We apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

According to our files, Samsung has contacted the customer regarding the customer’s unit model # DV331AER/XAA We are very sorry to read how upsetting this experience has been for the customer, and that they have been left with paying for the total cost of repair when in fact the parts should have been coveredPlease understand that our technical support staff over the phone is not able to diagnose the actual part required to resolve any product, so at the time of explaining the customer was out of warranty, it was to explain they were outside the limited year parts and laborIf we had set the customer up for service, or the customer used an authorized servicer, upon finding it was the control board, the customer would not have been charged for the partsWe have requested for the customer to send us a copy of the tech’s work order, and receipt of payment, we can reimburse the parts cost to which the paidThe customer may email Ms [redacted] at: [redacted] [email protected] or if they have any questions can contact her at the below phone numberWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM, Monday through Friday and refer to case # [redacted] Thank you

I am rejecting this response because: It is based upon falsified facts and informationI spoke with Shauna from Customer Service on 7/15/between 11:a.m.-12:p.m She said she was calling in response to the Revdex.com Complaint I filed She then asked whether the problem I just had was the same as the problem that happened during the previous year (fault code 22E) and I said yes She wanted to know what I was asking for and I referred back to the Revdex.com ComplaintShe then told me that a repurchase or replacement was out of the questionShe pointed out that the one year express warranty had expired I asked her about the year warranty and she said that it would not apply in this case She asked whether I wanted/needed a repair and I told her that I had already made arrangements for same I asked whether Samsung would agree to pick up the cost for a repair if I used one of their recommended service providers and she told me that they would notShe brought up the fact that I didn't use one of their recommended service companies for the July incident and I explained that first off, they wanted $just to come out and then they told me they weren't available for to days (I called 2-companies they gave me contact information for) For that reason, I had to do research on my own until I found a local company who was familiar with Samsung appliances and who was available to come out right away A couple of companies turned me down because they said they didn't work on Samsung productsSo, as you can see, Samsung's report is completely not in accordance with my call with Customer Service on 7/15/There was never an offer of repair assistance nor an offer to replace or repurchase the refrigerator by Samsung Shauna summed things up by telling me that there was nothing Samsung could do or was willing to do (there was an offer to send out one of their repair companies again, but at my expense)It was clear to me and anyone else that a repair was in order since the unit was not properly operating, so she was simply stating the obviousI complained that the problem is due to a manufacturing defect that is permanent at this point and is something that cannot be fixed by local repairmenI also reported my belief that Samsung knew or should have known about the problem when the unit was manufactured and sold Shortly after, Shauna became belligerent and disrespectful with me and for that reason, I told her that the call was over and ended the call respectfullyAs such, I intend on pursuing my consumer rights until such time as a reasonable and fair resolution is had as my out of pocket damages continue to increase each time there is an occurrence

Upon review of the customer [redacted] ’s Revdex.com rebuttal addressing their concerns regarding their washing machine The customer was offered a free of charge repair and according to our files has been set up for service We apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you