Samsung Electronics America

Samsung has contacted the customer to address their concerns regarding their Samsung rangeWe have advised to the customer that we spoke to Lowes and confirmed, even though discount was received, that they would exchange even swap for same model, out of pocket would only have to apply if getting different modelTherefore, we offered the customer an exchange to which they have customer acceptedWe emailed the customer a confirmation of offer and customer will contact us if needing anything furtherWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Thank you for contacting Samsung Electronics America, Office of the President, we appreciate the opportunity to respond to your inquiries and concernsYour feedback is very important, as it allows us to better understand how we can improve our customers' experience We are sorry to hear that you are experiencing an issue with your Samsung rangeSamsung offers a one year warranty on most products, which is industry standardBased on the information you provided, in conjunction with what we have in our system, your product sustained a physical/concealed damage This type of damage is not covered under the manufactures warranty Regrettably, we are unable to provide any accommodation at this time Sincerely,Samsung Office of the President

Samsung has followed up with the customer regarding their washerThe customer received repair of their unit on 12/27/We apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Samsung has contacted E-Commerce regarding the customer’s concernsAs per E-Commerce, the customer has been provided a promotional code so he may purchase the product at the original advertised priceWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday Thank you

Upon receipt of Mr [redacted] s Revdex.com rebuttal, we reviewed the customer’s request an additional timeAs an accommodation, we have offered the customer an exchange We apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Samsung spoke with Mr [redacted] on 2/09/and informed him what we needed (serial number) for the return of the product Up to date, he has not provided us with the serial number to process his refund We apologize for any inconveniences and delays the customer may have experienced with this case Thank you

We appreciate your correspondence and allowing Samsung the opportunity to review your claimThe phone purchased via [redacted] , [redacted] , is not a U.Smanufactured device For this reason the U.SSamsung Standard Limited Warranty is void Please refer to warranty where it stated "Product used or purchased outside the United States" is not coveredUnder these circumstances Samsung must refer you to the seller for possible resolutionThank you

Samsung has contacted the customer to address their concerns regarding their Samsung TelevisionWe have advised to the customer that the information provided to him by our call center is accurateWe explained that his television model was not included in the settlement mentioned and the settlement has no since expiredWe additionally explained that his limited one-year manufacturer’s warranty has expired as of approximately 01/and that we will not be able to honor his request for compensation due to the fact his unit is out of warrantyWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Samsung has contacted the customer regarding the refrigeratorThe customer has been set up for repair under transaction # [redacted] We apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

I have had nothing but issues with my Samsung dishwasher since July I have filed numerous complaints against them and the complete problem has yet to be fully resolvedAfter filing a damage and warranty claim with Samsung customer service and a Revdex.com claim in July I was contacted by [redacted] in the Claims department ( [redacted] and direct phone number [redacted] )After working with him for quite some time, my damage claim was finally settled and damages were compensated for in SeptemberUpon the settlement, Samsung loss adjuster [redacted] informed me that he can only communicate with me about damages and to speak with Customer Relations to process a warranty exchange on my dishwasherI then spoke with [redacted] from "Office of the President" department over the phoneHe never gave his last name but his direct phone number is [redacted] He told me that he cannot process an exchange but he will send a request to Best Buy(store where I purchased my dishwasher) and someone will contact me from Best BuyThis conversation with [redacted] was in SeptemberAfter weeks passed with no contact from Best Buy I have been calling [redacted] and leaving voicemails to get an update on my caseIt has now been nearly months since I last spoke with [redacted] and he will not return my countless voicemails [redacted] and [redacted] both ensured me that I will receive a warranty exchange on my dishwasher and the opportunity to get extended warranty on the rest of my appliancesI do not understand what Best Buy has to do with a Samsung warranty? It sounds like a dead end excuse to me and a poor one at thatI dont appreciate dealing with Samsung customer service for months on end with no resolutionI feel ignored and it is down right rude for [redacted] to ignore my voicemails from September, October, and now going into November.Samsung needs to replace my dishwasher as promised and offer me an extended warranty for all of my Samsung appliances as [redacted] and [redacted] told me I would receiveI would appreciate and deserve Samsung to contact me directly with a phone call to fully discuss this matter

Samsung has contacted the customer to address their concerns regarding their Samsung RefrigeratorWe have offered an exchange to the customerThe customer accepted and we advised that Lowes will be in contact with them shortly to complete the exchangeWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Complaint: [redacted] I am rejecting this response because: This will be the third time that I would be sending the phone in for repairsThis issue should have been resolved the first timeI need someone to tell me why this was not resolved properly the first timeI cannot keep wasting my timeI am sure your company has had other customers with the same problemsI feel as if though I am being played to keep going back and forth so that I eventually end up just buying another phoneAt this point I just want my money refunded so that I am able to get an IPhone Regards, [redacted]

Worst company I have dealt withOutsourced overseas and cannot get an answer They laugh and tell you it's not policy when you ask for management or someone who speaks English Rebate approved June Today is Sept and it's not received Given informationLiars and thiefNever will give money to samsung again

Samsung has reviewed Mr [redacted] claim in regards to his washer The agent handling his claim advised him that after further review of his file, Samsung has chosen at their discretion to provide a refund at the depreciated amount for the unit No further accommodations would be offered other than the aforementioned Mr [redacted] understood and had no further questions or concerns A refund request has been submitted as of 3/02/17; reference Txt # [redacted] pending documentation required submitted to us to proceed has been received Once processed, please allow for 7-business days after the check has been mailed to receive it We apologize for any inconveniences and delays the customer may have experienced with this case Thank you

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me.Awaiting their appliance service company to schedule replacement of refrigerator door and labor at no charge to me as per Samsung's call to me Received email with confirmation service transaction number [redacted] from Samsung Regards, [redacted]

Samsung has contacted the customer to address their concerns regarding their Samsung RefrigeratorThe customer has advised to us that currently her unit is working however it was her 3rd repairSamsung understands the interruption of service of a refrigerator is, at best, an inconvenience, and we sincerely apologizeHowever, the unit is ineligible for any accommodations, since it has been confirmed operationalWe have requested for the customer that moving forward that they contact us directly if the same symptom returnsRegarding the food loss claim, our records show a courtesy accommodation has already been extended and reimbursement was authorized in JanuaryRespectfully, food compensation is not included in the terms of the warranty and are typically not eligible for reimbursementHowever, we understand it was offered once, we will continue the offer today but must note the unit will not be eligible for any father food compensation claimsWe have asked for the customer to please provide a list of foods and their cost for considerationCurrently, we are waiting for the customer’s replyWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Samsung has contacted Mr [redacted] regarding his concerns with his television Mr [redacted] has been advised at this time he will need to proceed with service and if the technician is not able to repair the unit then the technician will have to work with our tech support departmentIf they are still not able to resolve the issue Mr [redacted] can contact the agent that he spoke to and she will look into what if any accommodations may be available at that time We apologize for any inconvenience and delays the customer experienced with this case For further inquiries, please contact ###-###-#### between the hours of 9am and 6pm EST, Monday through Friday When calling please refer to case# [redacted] Thank you

Samsung has reviewed Ms [redacted] claim in regards to her dryer Our system shows a request for service repair; reference Txt# [redacted] was submitted for the unit An ASC agent will contact Ms [redacted] to schedule an appointment for the repair We apologize for any inconveniences and delays the customer may have experienced with this caseThank you

Samsung has contacted the customer regarding their dryerThe customer has been set up for a one time free of charge accommodation under transaction # [redacted] We apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Complaint: [redacted] I am rejecting this response because: I still have yet to receive the refund or any further communication from themTheir response to the Revdex.com is falseJust more lies from Samsung is what it is appearing to be Regards, [redacted]