Samsung Electronics America

I am rejecting this response because: I have attempted to contact this business in regards to the email that I received because I was quite confused by it! They first referred to the product that rhe complaint is about as a tv when it is a dishwasherAlso the statement about the cancelled tickets is not correctI have had this issue multiple times with samsung where they do not schedule service and when I contact them to find out why they tell me the ticket was cancelled but have no further infoThe last ticket was I guess technically cancelled because the tech that came to my house was beligerant, disrespectful, rude and anything but helpfulI had to tell him to leave my house due to his behaviorI contacted samsung to make them aware of his actionsI'm not sure if that was properly documentedLast, the main cause for my confusion is that after this complaint was filed, I was contacted the following day to start the process of exchanging my dishwasherSo, I was quite confused when I received the subsequent e-mail from Ms.***This matter has not been handled by any means

Samsung has contacted the customer regarding their RefrigeratorThe customer was offered a one-time free of charge accommodation under transaction # [redacted] We apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday and refer to case [redacted] Thank you

Samsung has reviewed Ms [redacted] complaint in regards to her Samsung appliances Our system shows the agent assigned to the claim submitted service requests; reference Txt# [redacted] for the refrigerator, Txt# [redacted] for the dishwasher and Txt# [redacted] for the range The ASC has been in contact with Ms [redacted] to schedule the repairs on the units Thank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case

Samsung has reviewed Mr [redacted] ***’s complaint in regards to being charged $for the Trapromotion Our system shows on 8/11/17, a full refund in the amount of $175.00; reference Refund # [redacted] was issued back to his Visa accountPlease allow 3-business days for the funds to reflect in your accountWe apologize for any inconveniences and delays the customer may have experienced with this case Thank you

Our files indicate that the customer’s complaint regarding Model # [redacted] has been reviewed an additional time per customer’s rebuttal request Unfortunately, we will not be modifying our original responseOur products change on a monthly basis due to industry trends and upgrades therefore additional purchases might be required if the customer wants to access to the same or some of the same features that are available on current unitsWe offer the availability of purchasing an evolution kit on our new televisions in order to upgrade the television at a lower cost instead of customer’s having to purchase a completely different television (usually at a high cost) to access those same upgradesWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM, Monday through Friday and refer to case # [redacted] Thank you

According to our files, Samsung has contacted the customer regarding the customer’s unit model # RF263BEAESR/AA We have addressed MrFryzek’s concerns and have offered a refund to which he has acceptedWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM, Monday through Friday and refer to case # [redacted] Thank you

***Revdex.com RESPONSE***Samsung has contacted the customer regarding their washerThe customer has been educated on the voluntary recall options available for the unitWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Please DO NOT buy Samsung appliances I replaced my Sears after years with never having a problem but bought Samsung because I wanted stainless steelAfter years I have had all appliances serviced--Stove , Refrigerator, Microwave, and Dishwasher I wrote them a letter and of course I did not get the warranty so I was out of luck They are the worst appliances ever! Please do not waste your moneyThere is just my husband and myself so they do not get alot of wear and tear

Samsung has contacted the customer to address their concerns regarding their Samsung washerWe have offered the customer a one-time free of charge repair accommodation even though this type of repair is considered cosmetic damageWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

We appreciate your correspondence and allowing Samsung the opportunity to review your claimOur records indicate the band exchange order for your product was fulfilled, and item will ship via UPS tracking [redacted] We do apologize for the delay, however, agents are unable to confirm accurate delivery time for inventorySamsung does not have the ability to control shipment and delivery time when inventory is orderedSamsung cannot warrant the replacement of your products, however, as previously mentioned the exchange order has been fulfilledThank you

Under the coverage section of the Samsung warranty it clearly states that your product must be returned to Samsung at Samsung's expense for warranty serviceSamsung must be provided the opportunity to evaluate your unit to determine a cause of the issueWe unfortunately do not provide immediate exchangeFrom review a service ticket to exchange your Charger was created on 3/3/(Ticket # [redacted] )A service ticket has now been created for a battery exchange as well (Ticket # [redacted] )Please allow 2-business days for delivery of these items.Samsung as a courtesy have created these exchanges for advanced replacement which means once the accessories are delivered you will need to return the original battery & charger to Samsung using the UPS E-labels emailed to [redacted] Typically Samsung requires the return of the original accessory prior to a replacement being provided.Should you still experience issues with charging the battery after testing both the new charger & battery together, the phone itself will need to be shipped to Samsung for evaluation purposes.Thank you

Complaint: [redacted] I am rejecting this response because: The repairman has found the same issue as the previous repair manI'm keeping this open until the panel is sentI will take pictures of the bill with the problem listed on it if I mustThis will remain open until the company follows trough with the warranty Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Samsung provided me with the correct parts (white charger and adapter) and issue me and e-gift in the amount of $

Samsung has contacted the customer regarding their WasherThe customer has been requested to submit their repair invoices and purchase receipt for possible accommodations We apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday and refer to case [redacted] Thank you

Complaint: [redacted] I am rejecting this response because: I have not received resolution at this time Contacting the named department does not constitute resolution I expect a concrete response as discussed with Jasmine: Either 1) a high capacity toner cartridge for my printer or 2) Full refund of all purchase charges (return packaging and shipping at Samsung's expense) As I told Jasmine, I think it is clear that I am being reasonable in my expectations If Samsung cannot be creative enough to provide a $toner cartridge without further failed "gift codes" and more of my time, then I think any reader would be scratching their head In this case, full refund would be the only option I can accept Regards, [redacted]

Samsung has reviewed Ms [redacted] claim in regards to her washer Our system shows the agent who handled the claim spoke with Ms*** on 6/21/and informed her that the unit is OOW (Out of warranty) and she will need to find a local servicer to service her unit Ms*** told the agent that [redacted] ASC told her that her bearings needed to be replaced The agent informed Ms*** that the year warranty on the unit is for the motor part only and nothing else Ms*** stated that the *** tech told her that the motor will not work unless the bearings are replaced as well The agent advised Ms*** that Samsung would need documentation stating the motor needs to be replaced in addition to the bearings The agent informed Ms*** of *** parts but she stated that she will not call them The agent advised Ms*** that if she can prove that the motor was replaced, Samsung will reimburse her for the motor part only Ms*** told the agent that she will not have the unit repaired and will move forward with a different washer before ending the call Regrettably, no accommodations can be made for this claim at this time We apologize for any inconveniences and delays the customer may have experienced with this case Thank you

Upon further review of the customer’s file, the product was received back to the warehouse on 11/30/We received the customer’s order and the funds were credited back on 12/14/The customer has been informed the information and a refund confirmation was sent to the customer via their email addressWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday Thank you

Samsung has followed up with the customer regarding their washerThe customer has confirmed the unit has been repairedWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Upon receipt of Mr***’s Revdex.com rebuttal, we reviewed the customer’s file and request an additional timeWe do sincerely apologize for this unfortunate situation but our response will not be modifiedBased off of our customer service records, the unit’s limited manufacturer’s warranty expired approximately in 11/The unit in question is far beyond the warranty for any accommodations and any repair/replacement needs is the customer’s responsibilityWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

We appreciate your correspondence and allowing Samsung the opportunity to review your claimOur records indicate the replacement cradle was prepared for outbound shipping as of 4/14/ The item will be shipping out today Friday, 4/15/via UPS tracking #: [redacted] Two business day delivery You may track delivery of your package at [redacted] Thank you