Samsung Electronics America

Complaint: [redacted] I am rejecting this response because:I called and left a voicemail for their customer service rep indicating the time was not convienant for me to talk as I was going into workSamsung never called me back at a later time of day to discuss nor did I receive a call from the service department which I had originally requested Regards, [redacted]

Samsung has reviewed Mr [redacted] complaint in regards to a replacement for his Samsung.com order E-Commerce has advised that Mr*** did not use the FedEx return shipping label he was provided on 8/29/and the shipping label has since expired However, E-Commerce has also advised that the Fulfillment Center may not accept the return even if another return label is provided, due to the time frame of the return; the device is almost two months old An E-Commerce agent will be contacting Mr*** again regarding the return Thank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case

Samsung has contacted Prizelogic regarding the customer’s concernsAs per Prizelogic, the customer’s submission is under the name [redacted] ***, email address [redacted] According to the tracking number for this order, [redacted] , the package was delivered to the proper location In these circumstances, we require a police report and sworn affidavit stating that they never received the package in order to reship them their prizeWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday Thank you

Samsung has contacted Prizelogic regarding the customer’s concernsAs per Prizelogic, the customer has been sent a $e-certificate and will receive a check value of NetflixWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday Thank you

Samsung has reviewed Mr [redacted] claim in regards to his request for two FedEx return shipping labels Our system shows Mr [redacted] was sent two labels on 2/25/to return the Gear VR and Gear SFrontier devices Mr [redacted] did not contact E-Commerce again until April/May and the Samsung.com order is now over days old The E-Commerce system will not allow a return shipping label to be generated for an order over days An E-Commerce agent informed Mr [redacted] that at this time, E-Commerce will not be able to provide him with the FedEx return shipping labels for the products We apologize for any inconveniences and delays the customer may have experienced with this caseThank you

Upon further review of Mr [redacted] complaint, our system shows the E-Commerce agent assigned to the claim sent him an email informing of a delay however will push to have the refund processed Thank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case

Upon further review of the customer’s file, please have the customer contact us at [redacted] so that we may assist We apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Samsung has contacted the customer regarding their smart phoneThe customer has been submitted for a refund and provided the return label to retrived their smart phoneAs of today, the device has not bee shipped back and an attempt to contact the customer was madeA voicemail has been left with the customer regarding the retrival of their deviceWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Samsung has contacted E-Commerce regarding the customer’s concernsAs per E-Commerce, the customer received a refund for the product she didn’t receiveWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday Thank you

Samsung has contacted the customer regarding their TabletWe have been in contact with [redacted] and following up with the customer with the investigation of the customer’s packageWe will continue to work with the customer and [redacted] to resolve the issueWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I have now, at last received my refund from Samsung Thank you very much for your assistance regarding this matter Regards, [redacted]

Complaint: [redacted] I am rejecting this response because:I.had no choice whatsoever than.to send my.tablet in for repair with all my data on itMy options were to go without my tablet that is still under warranty or leave my personal data on my tablet and being told that it will be deleted when I have really no idea where my data will end upI will never purchase another samsung product again Regards, [redacted]

Samsung has reviewed Mr [redacted] ’ claim in regards to the Galaxy S8+ being returned to him Our system shows an E-Commerce agent submitted another request for a return label for the Galaxy S8+ to be returned to the warehouse A special request for the return shipping label is being accommodated because the Samsung.com order was refunded for the Galaxy S8+ 64GB (***) Orchid Gray and Fully immersive Gear VR experience We apologize for any inconveniences and delays the customer may have experienced with this case Thank you

Samsung has reviewed Mrs [redacted] complaint in regards to her phone Our system shows the agent who handled the complaint made several attempts to contact Mrs [redacted] by phone but was unsuccessful in reaching her The agent was not able to leave a voice message however followed up each attempted call with an email As of today, 10/20/the agent has not received any response from Mrs [redacted] in order to assist her Please have Mrs [redacted] reply to the agents’ email if she still needs assistance with the claim Thank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case

Samsung has confirmed the IMEI provided is not a U.Smanufactured deviceBest Buy also sales phones which are unlocked; manufactured for international use Samsung does not have the ability to repair unlocked phones due to the fact we do not carry parts necessary to complete such repairsPlease refer to Samsung’s Standard Limited Warranty: As a one-time courtesy Samsung has authorized refund of the Galaxy S once the phone along with a copy of its purchase receipt has been returned Thank you

Thank you for contacting Samsung Electronics America, Office of the PresidentWe appreciate the opportunity to respond to your concernsSamsung believes in building quality products and we apologize that all of your expectations have not been metWe value our relationship and are committed to providing the highest level of service simply because our customers deserve itThe feedback you provided is vital to Samsung and our commitment and dedication to our products and servicesWe will utilize your feedback to consider possible changes and enhancement to our current policies and procedures We have forward your complaint to the proper department as this is an India not a US complaint.Please contact us if you should have any other concerns you would like to bring to our attentionBest regards, SEA CEO’s Office

Complaint: [redacted] I am rejecting this response because: I never asked for the promotion codeThe problem is the Samsung have never tried to reship the product I bought or refund me any money I paid in the past two months after contacting the Samsung multi-times by emails and phone, until I contacted Revdex.comPlease send me the product I bought Regards, ***

Samsung has contacted the customer via telephone and left a message for the customer regarding their refundThe customer has been informed of the refund tentative date and should be received in 10- daysWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Under the coverage section of the Samsung warranty it clearly states your product must be returned to Samsung at Samsung's expense for warranty serviceSamsung as a courtesy will evaluate your product and determine the appropriate resolution to this issuePlease take advantage of the free shipping instrument that will be provided for the return of your product Samsung product repair/replacement as a courtesyPlease contact [redacted] for warranty serviceThank you

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] While it does not address all of my concerns or issues, I appreciate Samsung's efforts and find that this resolution is satisfactory to me