Samsung Electronics America

Samsung has attempted to contact the customer regarding their RefrigeratorUnfortunately we have not heard back from the customer since being asked to provide the work order paperworkPlease have the customer contact us at [redacted] m so that we may assist We apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday and refer to case [redacted] Thank you

Your phone was held due to the fact you were given the option to pay a discounted rate of $for the repair of your deviceYou were informed the phone would be held until end of business Monday, 6/30/and if no payment was made the product would be returnedThis information was provided to you in your previous Revdex.com complaint of [redacted] .Since you have confirmed you do not wish to pay for repair we will inform the repair center that you have declined this offer and request your product be returnedYour handset will ship out no later than end of business 7/2/Thank yo

Samsung has contacted Mrs./Ms [redacted] regarding her concerns with her refund The refund has been submitted and is awaiting approval The refund transaction number is [redacted] Regarding the extended warranty, that was purchased through the retailer and Samsung will not make an accommodation for that; however the customer may contact the place of purchase and speak to them regarding that matter

We do understand your response, and again apologize for any inconvenience.If you wish to proceed with evaluation please refer to the service ticket issued.Thank you

Dear [redacted] Thank you for being a valuable customer We apologize for the inconveniences you experienced trying to obtain the Spromotional bundleOur Marketing Promotion team is currently reviewing your compliant and they will contact you directly to provide you with a code to redeem your promotional item Sincerely,Samsung Office of the President

I am rejecting this response because:First, the idea that a damaged camera lens would void the warranty for a power problem is unconscionableThat would be like a car company voiding the warranty on an engine because the vehicle had a cracked windshieldOne thing has absolutely nothing to do with the other.Second, there could not have possibly been damage to the camera lens before it was shipped to Samsung because the tablet was enclosed in a drop proof case from the time I purchased itTherefore any damage to the lens was either caused in shipping (as Samsung required that I remove all accessories, including the case before shipping), or while at the repair centerJudging from the attitude I have received from their customer service personnel, I have even entertained the notion that it was done intentionally in order to void the warranty.I expect that this tablet be either repaired or replaced at Samsung's expense under the warranty Regards, k

Samsung has reviewed Mr [redacted] claim in regards to his television Our system shows the agent handling his claim submitted an exchange request; reference Txt# [redacted] for the unit Mr [redacted] was advised to hold onto the unit and not dispose of it since the trucking company will be picking it up Mr [redacted] will be contacted to complete the exchange processWe apologize for any inconveniences and delays the customer may have experienced with this caseThank you

I am rejecting this response because: I did call Samsung yesterday after seeing they had left a voice mail on my phone I specifically asked for [redacted] , as requested and was re-routed to several people After explaining my problem, I was advised that they could not comply with my request to either replace with a new unit or refund my money They will however pay for shipping and repairs and send back at no charge to me If they determine that it is irreparable upon receipt, they will replace with new unit This is how it stands So the problem is not resolved until I have a WORKING, RELIABLE unit in hand

Upon further review of the customer’s file, the customer has been offered a free of charge accommodation but the customer has declinedWe offered to expedite the device for repair and complete in hoursThe customer informed us he will check with his provider for a loaner device and if possible will proceed with repairThe customer was provided the representatives contact information for follow upWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Samsung has contacted the customer regarding their concerns with his dish washer The customer is being set up for a return authorization under transaction # Once the claim is approved, paperwork will be sent to HH GreggWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday and refer to case [redacted] Thank you

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I sent the tablet to Samsung via UPS on Friday, February 3, I am waiting to hear back from SamsungSamsung is going to see if the tablet can be repaired I am not sure how long this will take Regards, [redacted]

Upon further review of Mr [redacted] complaint, based on the receipt he provided showing the type of phone (Samsung SEdge) the charger is for, a NCP request; reference Txt# [redacted] was submitted on 11/15/for a charger to be shipped to him Our system shows that the charger (adaptor and cord) was shipped today, 11/16/via UPS; reference UPS tracking # [redacted] and is scheduled to be delivered on Friday, 11/17/to the address on fileThank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case

Complaint: [redacted] I am rejecting this response because: Good evening, It looks like my emails with the description of the problem continues to go in on one ear and exit on the otherHow many times do I have to explain that I have contacted customer service many times in regard to the problem, and troubleshooting has been done by a Samsung technician at a [redacted] store? Once again Samsung continues to fall short on customer service and continues to attempt to put the blame on the customer because the memory card lasted for daysI am sick and tired of the same back and forth without results, and the only thing I am able to get is "Call customer service, they will help you." Don't bother to fix things with me, after this, my relationship with Samsung is over, so sad that [redacted] will not take back this piece of junk back Thank you for nothing, Regards, [redacted]

According to our files, Samsung has contacted the customer regarding the customer’s unit model # NP3530EC-A0CDX Samsung has set up a repair for the customerWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM, Monday through Friday and refer to case # [redacted] Thank you

Samsung has attempted to contact the customer at ###-###-#### or ###-###-#### to address their concerns regarding their RefrigeratorA Samsung representative has left a message for the customerUnfortunately we have not heard back from the customer Please have the customer contact us at [redacted] so that we may assist We apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] .Thank you

Samsung has contacted the customer regarding their Samsung Galaxy SThe customer has been set up for expedited repair under transaction # face="Calibri"> [redacted] We apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Samsung has contacted the customer regarding their Note refund delayThe customer has been set up for a refund on 3/30/We apologize for any inconveniences and delays the customer may have experienced with this caseThank you

Samsung has contacted the customer to address their concerns regarding their Samsung TelevisionWe have advised to the customer that after further review with our product support team, it appears there are additional troubleshooting methods that the technician will need to completeWe explained that we will need to have a certified technician go back out to check televisionThe customer understands and accepted the informationWe will continue to follow this complaint so that she will not have to repeat the issueWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Complaint: [redacted] I am rejecting this response because: Response in email stated gorilla glass was tested and would not break unless impact was madeMy phone fell out of my pocket into my driveway where a rock caught it and left a small circle crack that expanded all down the side in an otterboxAlthough my phone was protected warranty is still voided because there is no case that can be made to fully protect this phoneI've been a loyal customer to Samsung for years owning tvs tablets and cellphones but will be buying a different brand from now onUnfortunately if you order your phone online when it's new and haven't held or seen it in person you don't know what exactly you're gettingWhich was my case with the sedge the day of received it and the otterbox in the mailI'll be checking to make sure otterbox makes defender cases for phones I'm interested in before ever purchasing a phone again since discounted or free phones no longer existI work too hard for my money to be wasted on a poorly designed product Regards, [redacted]

Samsung has reviewed Mrs [redacted] claim in regards to her $promotion code Our system shows Mrs [redacted] informed E-Commerce that she received the $promotion code on 4/14/via email The E-Commerce Division requested Mrs [redacted] to provide the original email she received with the code for validation Mrs [redacted] provided screen shots with her code and the screen shots show that the code was received back in February One of the screen shots Mrs [redacted] provided shows AT&T informing her that the code would expire days from the date issued In addition, AT&T also sent a follow up email stating that the code would expire soon The $AT&T code was issued in February and expired on 4/26/17, and would not work if she Mrs [redacted] tried to use it after 4/26/17, because the code had expired by then Based on the information, unfortunately the E-Commerce Division will not issue a replacement code since Mrs [redacted] had days in which to use the promotional code We apologize for any inconveniences and delays the customer may have experienced with this caseThank you