Samsung Electronics America

Unfortunately, there was a pricing error on Samsung.com, occurring for much of the day on Sunday, May The price of the UN40KUtelevision was incorrectly displayed at $100, when the correct price was $ We regret and apologize for this error; unfortunately, we are not able to process the order you placed at the $price We would, however, like to give you a $eCertificate good toward your next purchase on Samsung.com When you submitted the order on Samsung.com you agreed to our Terms of Sale which states In the terms of sale section it states: Prices do not include shipping and handling, expedited service, or sales taxes, if applicable, which will be added to your total priceYou are responsible for any shipping and handling charges and state and local sales or use taxes that may apply to your orderIf the price of a Product is obviously incorrect, regardless of whether it is an error in a price posted on the DR Commerce Solution or otherwise communicated to you, then we reserve the right, at our sole discretion, to cancel your order and refund to you the amount that you paid, regardless of how the error occurred" We at Samsung appreciate your business, and we sincerely hope that this situation doesn’t deter you from continuing to purchase products of the Samsung brand Again, we sincerely apologize for the incorrect information posted on our website

Samsung has contacted [redacted] regarding the customer’s concernsAs per [redacted] , the refund has been submitted due to not receing the productThe customer has been informed he can expect the funds to be credited back to the payment method used to place the order within 3-business days The customer will receive a replacement code that was used on the previous orderWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday Thank you

In order to address matters concerning your Gear Sor to provide any feedback concerning customer support please contact Executive Customer Relations at [redacted] Again, the Gear S would need to be shipped to Samsung for evaluation in order for a resolution to be providedThank you

Upon further review of the customer’s file, the part has been order for the customer’s unitThe customer has been contacted on several occasions to confirm repair has been completed on 11/11, 11/and 11/We apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me, pending actual resolution through Samsung's service team Regards, [redacted]

Complaint: [redacted] I am rejecting this response because: 1) This is the second Samsung C460FW all-in-one laser printer that we have purchasedThe firt one stopped working, and we were unable to get a response from Samsung other than a telephone-answering personSince the unit was necessary for business, we ordered another oneThe second printer, the one, within the warranty period, started generating error messages telling us to replace the 'transfer belt', the 'fuser' and the imaging unitWe called Samsung's service number, and after more delays and no response other than the answering service, ordered and purchased the necessary parts and installed them ourselverThis got the printer working again, but didn't stop the error messages from appearing on the screen of the control panel [redacted] then tasked me with dealing with SamsungIt seems, according to pros, that we needed to enter the 'tech menu' and reset the 'page counters' to clear the error messagesI was unable to get the machine to enter the 'tech menu' mode after two dozen attempts, so I determined to brave the Samsung service number againThe first woman who answered (after twenty-plus minuted of recorded Muzac) said thet she'd switch me to the tech people, and the line went deadI called back, and (after a longer wait of the Muzak) spoke to another answerer; after collecting the same information that the first one had, this one also said that I'd be switched to the tech people, and a recording told me to leave a message for themThe recording then told me that the voice mailbox was full, and was not accepting messagesSo I called back, went through the same rigmarole, and was switched back to the same recorded Muzak!That was about weeks ago, and we've ordered a THIRD machine, but before we could unpack it the folks at [redacted] (the people to whom Samsung seems to have outsourced their service) called and told us that they were sending parts, and that a techie would come over to fix thingsThe parts -- the same ones that we'd replaced -- arrived the next day, but the promised serviceman didn'tSomeone called to see if he'd come, and we informed him that he hadn't, so they sent another, different techie (whose cell phone said that he worked for HP), who showed up yesterdayHe too couldn't access the tech menu after several hours of trying, so he left and ordered another service callToday another part (a new control panel) arrived via UPS, but when a service person phoned we were informed that a second part was needed and would arrive sometime tomorrowThen a third techie called this evening, and arranged to come over at 3:tomorrow afternoon (presuming that the part arrives in time)We'll see.It's ironc, I suppose, but just the stated cost of the various hardware parts (as listed on their shipping papers) come to more than the price of a whole new C460FW printerIn addition to that, Samsung is also on the line for the salaries of the answerers, for [redacted] cut, and for the salaries of the moonlighting techies; it would have been cheaper to have simply sent us a replacement unitIn addition, the parts that we've paid for out of our own pocket add up to nearly the cost of a second new printer, not to mention the disruption to our business and the time we've lost waiting on holdDuring all this frustrating kerfuffle, I've been putting [redacted] work through my own printer, a [redacted] that cost $and has given me over two and a half years of flawless serviceIt would seem that something's wrong at Samsung, particularly with their outsourced warranty service Regards, [redacted] for [redacted] ***

Thank you for contacting Samsung Electronics America, Office of the President, we appreciate the opportunity to respond to your inquiries and concernsYour feedback is very important, as it allows us to better understand how we can improve our customers' experience We are sorry to hear that you are experiencing an issue with your Samsung Gear FitwatchSamsung offers a one year warranty on most products, which is industry standardBased on the information you provided, in conjunction with what we have in our system, your product sustained a physical/concealed damage This type of damage is not covered under the manufactures warranty Regrettably, we are unable to provide any accommodation at this time Sincerely,Samsung Office of the President

Thank you, they have resolved the tv problem .The repair man said ,they gave me a new TV..Revdex.com# [redacted] .That was wonderful..Retired

There is no way that my device could have undergone a quality check before sending it to me, otherwise my device would be working right nowI will, if I receive a shipping label this time return my device to samsung for the 5th time for repairThank you Complaint: [redacted] I am rejecting this response because: Regards, [redacted]

Complaint: [redacted] I am rejecting this response because: Samsung has not resolved the issue of not shipping my computer within the two days as stated when ordered Samsung has had the opportunity to resolve the issue but continues to provide unsatisfactory responses, hoping that the issue will eventually be resolved by the ill shipped computer Regards, [redacted]

Samsung has contacted the customer regarding their RefrigeratorThe unit has been deemed unrepairable and the estimate of damages will be submitted for review for a compensation accommodationWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] .Thank you

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] I will forward my original reciept of the washer

Complaint: [redacted] I am rejecting this response because:The information is incorrectThey did not call me 4/11/ however I got an email stating it was on back order and they was unable to ship it until the of MayAfter they got notice of the complaint I got an email stating it was shipped.Thanks for the assistance! Regards, [redacted] ***

According to our files, Samsung has contacted the customer regarding the customer’s unit model # UN55C6300SFXZABased off of our customer service records, we show that our Executive team has authorized parts coverage for the current repair leaving the customer responsible for any trip/labor fees due to the unit being out of its original manufacturer’s warranty as of 03/Currently, Samsung has a pending repair transaction with [redacted] , the number is [redacted] If they have not already been in contact with the customer for scheduling their phone number is [redacted] We apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM, Monday through Friday and refer to case # [redacted] Thank you

We appreciate your correspondence and allowing Samsung the opportunity to review your claimUnder the coverage section of the Samsung Standard Limited Warranty liquid damage is not covered If liquid damage was found during evaluation this would indicate that at some point the product was in contact with some form of liquid and the contact was too severe, or the product was not sealed properly Unfortunately, any damage incurred through contact with water or other liquids can, and in most cases will, cause corrosion to the inner workings of the device Even when some functionality is retained, it generally happens that the corrosion continues to spread, causing more damage over timeAlthough warranty is void based on the conditions of the product, Samsung will authorize warranty service for your Gear FitThe product will need to be returned to Samsung using the new UPS E-label that has been emailed to youReference Ticket #: [redacted] Thank you

We appreciate your correspondence and allowing Samsung the opportunity to review your claim.In review of your customer information, Samsung has no history of providing evaluation/repair/replacement for a mobile phone product Additionally, if your device was replaced by your service provider Samsung cannot account for any previous repair history that may have occurred to that unit as it was not repaired by Samsung Please note, Samsung does not issue refurbished units to any Service Provider for distribution.Samsung's warranty is only extended to the original purchased device for one year from the purchase date If the current phone in use shows to be out of warranty by date a Service charge will apply to complete repair.If a consumer does not wish to receive service under the Samsung warranty guidelines we must refer them to the service provider directly for possible resolution To proceed with evaluation by Samsung you may contact Samsung Customer Support at [redacted] to arrange a new Service Ticket.Thank you

My last rebuttal (which came before the Samsung response below) has not yet been addressed In the latest update from Samsung there are a number of untruths: (1) I have not received any firmware update nor has any firmware for the UN55Bbeen posted to their website, (2) there has been no extensive research and I was told they would not look into this issue as it was unfounded even by many users on many TV support forums, and lastly (3) my complaint did not originate with a [redacted] app complaint rather this was something that [redacted] (Samsung Office of the President) brought up as another problem with their televisions lack of support for the current Samsung App Store1.) From what we understand, the customer has already received the recommended firmware and also admitted that his unit is not experiencing this issue anymore If other customers are having issues, we always encourage them to contact our customer service department for assistance and review to get proper recommendations on how to fix their issueSamsung has a wide variety of television models and each model is different Therefore, the fixes for these models may be different as well 2.) We have previously stated to the customer that based on our extensive research, there are no known issues regarding the capacitors/power supply in the customer’s model3.) Based on our records, we did address the [redacted] application specifically because this was the specific app the customer was having issues with When discussing steaming audio and video content via the internet, [redacted] was the only application the customer mentionedIn addition, internet@TV specifically explains, in the user manual for this model even, that the experience is powered by the ***! Widget Engine This is why the customer accesses the applications through ***, and not the Samsung appstore I do believe my complaint has not received any consideration by Samsung as they have not thoroughly looked into any of these issues which remain outstanding, unanswered/unresponded toI would appreciate your help by reopening this record on the basis that I have not received any resolution to my issue from Samsung and they have not even captured the issue in their response (noted in each response I've given to the Revdex.com).Thank you in advance for your help [redacted] ***

Without the return of the device to re-evaluate said issue, Samsung is unable to provide resolution regarding replacement/refund.To proceed with service through Samsung the phone will need to be placed in the [redacted] Premailer box provided for return of the device along with a copy of the proof of purchase receipt or complete installment plan provided by the carrier.Thank you

Samsung has contacted the customer regarding their notebookThe customer is being processed for an exchange under transaction # [redacted] We apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Samsung has contacted the customer regarding their concerns with their Television being calibratedSamsung has advised once the receipt has been received from the customer a reimbursement will be appliedWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you