Samsung Electronics America

Complaint: [redacted] I am rejecting this response because: they completed the repair and the machine now leaks water on the inside several times throughout the day and night and I am not satisfied with how Samsung has handled the recall Also, I was informed by the technician that I will be receiving stickers to put on my $1000+ washing machine because the fix caused some of the settings to change This is unacceptable I would like a new machine that matches the dryer and has no defects Regards, [redacted] ***

Complaint: [redacted] I am rejecting this response because:As explained previously, there should be absolutely no need to repair a brand new phone if it was made correctly, without any manufacturer defectsAdditionally, as explained previously, there is no way to send my brand new phone in for repair without having another phone to use during that timeSamsung made a faulty productThey should stand behind it, do the right thing, and resolve their customer issues and concerns in a timely, efficient manner Regards, [redacted]

Samsung received confirmation from Prize Logic as of 4/4/stating you were contacted directly and this issue was resolved Prize Logic explained that you were misinformed and were indeed scheduled to receive the Gear S2sThank you

The customer purchased a 65” Class KS9-Series 4K SUHD TV on 11/22/and the order shipped out on 11/23/The customer stated that the website said the the product would ship within 2-business daysThe customer has not received their order and is requesting for the order to be deliveredAfter reviewing the customer's tracking information I see that it has been updateAn appointment for delivery has been set up for 12/15/between the hours of 1pm-5pmStatus: Out for delivery*The customer has been informed

Samsung has contacted the customer to address their concerns regarding their Samsung light bulbWe have offered to reimburse the customer for the light bulbThe customer has accepted our proposed resolutionWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Samsung has reviewed Mr [redacted] claim in regards to his phone Our system shows the agent who handled the claim spoke with Mr [redacted] on 7/19/and informed him that unfortunately due to the device being rooted and the BER (Beyond economic repair) cannot be lifted, no accommodations can be made for this claim We apologize for any inconveniences and delays the customer may have experienced with this caseThank you

Complaint: [redacted] I am rejecting this response because: My washing machine is less than three years oldSamsung is only going to offer me $to purchase a new non-Samsung washer, or $to purchase another Samsung washer A new comparable Samsung washing machine will cost me $plus delivery I was also told by the representative from Samsung's Office of the President who called me regarding this complaint that most companies offer free delivery and I explained that I live in an area that is outside the delivery area of retailersThe repair option is not an option for me as my son and I suffer from asthma and allergies and I must wash all my bedding thoroughly weekly in hot water to eliminate any dust mites and pollens, which is not an option with the repair as the new bedding cycle will be the delicate cycle and use of hot water is not possible on that cycleThis isn't only an inconvience and financial burden for my family, but also a health issue! I was sold this product as advertised with features claiming to wash heavy duty and bulky loads with vibration reduction technology in a large capacity drumThe action and service of Samsung in this matter is not acceptable to the consumer A reasonable repair should insure that the machine functions as originally advertised, if this is not possible than a full refund should be given Regards, [redacted] ***

Complaint: [redacted] I am rejecting this response because: Yes, they did call and left me a messageI returned their call not minutes after and left a message for them to call me backI am still waiting for that call backThey emailed me an emailNone of it explained about my complaint, it was just a scripted emailsee below- Where does it explain why my part was no longer in stock and my TV is less than yearsWhy do they stop making parts for any product once the product turns yearsWhy are they forcing us the customer to purchase a new TV because the part is not longer availableThe TV is still in good condition and it is less than yearsSee below pleaseMs***, Thank you for contacting Samsung Electronics, Office of the President, we appreciate the opportunity to respond to your concerns Feedback is always appreciatedSamsung understands it is disappointing for any product to fail, whether in-or-out of warranty Samsung believes in building quality products and make every effort to meet all customer expectations However, over time, with regular use, it is possible for a manufactured product to require service or repair We apologize your recent product experience may dissuade you from considering Samsung in your future purchasing plans but we hope our continued commitment to quality, product innovation and development will allow Samsung to be considered once again Thank you [redacted] ***Samsung Electronics America, Inc[redacted] press then ext.*** Regards, [redacted] ***

Samsung have contacted the customer regarding their TelevisionA Samsung Representative has left the customer a message at [redacted] The representative left a message informing the customer their unit is OOWThe unit is over days from the date of purchase; no parts can be processed for the unitIf additional parts for the television is needed the customer can do so at www.Samsungparts.comWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday and refer to case [redacted] Thank you

Samsung has contacted the customer regarding their TelevisionUnfortunately, there will be no accommodation as the customer’s month warranty has lapsedThe repair cost would be the responsibility of the customerWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] .Thank you

Complaint: [redacted] I am rejecting this response because: the company should have repaired this well enough the first time it happened to make it last more than years We would like a full refund Regards, [redacted]

Complaint: [redacted] I am rejecting this response because: I did respond to Mr [redacted] about their offer to pay for the parts if I used their repair center in Georgia .He also stated the repair would cost less than the partsWhen I called the repair center, they said the repair would cost over $180.00-the parts cost less than and took less than minutes to installWhen I talked to the repair center and ask why it cost so much, they said they were the only approved repair site in this area, and they could charge whatever they wanted to charge Regards [redacted]

We appreciate your correspondence and allowing Samsung the opportunity to review your claimTypically Samsung would require the defective product be returned to Samsung for a secondary evaluation in order to determine a resolution for this matterIn this case if the defective product has already been returned Samsung will need valid proof the $deductible paid to [redacted] for replacement of the product Samsung cannot warrant refund for the purchase price of the productPlease submit a copy of the deductible paid to [redacted] reference in subject line Revdex.com ID: [redacted] Thank you

Samsung has reviewed Mr [redacted] claim in regards to the deliver company’s delay in delivering his dryer We are sorry to hear that Mr [redacted] is experiencing an issue with the Samsung dryer he purchased being continuously delayed in being delivered Unfortunately, Samsung has no control over the delivery company’s delivery policies/procedures and is unable to offer any assistance in this matter Thank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case

Samsung has contacted the customer regarding their televisionUnfortunately, there will be no accommodations due to physical damageWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Samsung has contacted the customer to address their concerns regarding their Samsung TelevisionWe have advised to the customer that our research shows that this unit’s original month limited manufacturer’s warranty expired approx11/Unfortunately, due to the length of time the unit has been out of warranty, there are no accommodations availableWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Samsung has reviewed Mr [redacted] claim in regards to compensation for property damage to his home Our system shows a compensation check in the amount of $2,636.19; reference Txt# [redacted] was issued on 6/06/for the property damagePlease allow 7-business days after the check has been mailed to receive it We apologize for any inconveniences and delays the customer may have experienced with this caseThank you

Samsung has contacted E-Commerce regarding the customer’s concernsAs per E-Commerce, we informed the customer Samsung would not be honoring the price at this time and we apologized for the inconvenience this matter has caused

Samsung has contacted Mrs [redacted] regarding her concerns with her washer (model#WA400PJHDWR/AA) A refund was submitted for Mrs [redacted] under transaction # [redacted] and is currently in process Once approved Mrs [redacted] will receive an email with further instruction on completing the refund We apologize again for any inconveniences and delays the customer may have experienced with this caseThank you

Complaint: [redacted] I am rejecting this response because:We tried calling back and always goes to a voicemail We currently are working with one of their authorized repair and we were told he is waiting for parts to come in thats taking foreverThis is really inconviniencingSamsung should just give us a rebate for new washer since the recall repair they did was a failureRidiculous Regards, [redacted] ***