Samsung Electronics America

Upon further review of Mrs [redacted] ’s concerns we apologize for the delay and any inconvenience this issue may have caused At this time Samsung telecommunications division has offered to have the unit sent in for warranty service if the unit does not show custom software detected Please reach out to the agent that is assisting you in this case for further resolution if neededWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday and refer to claim# [redacted] Thank you

I am rejecting this response because: I only said they had a recall on the dmd chip because, that is what their customer service told mein their answer they admitted to the fact that this chip had a manufacturing problem causing white dots on the screen and they had to replace many dmd chipsmy tv has the same exact problem with the dmd chip that the other ones hadthis tells me that there were still bad chips out there and I got one

Our records indicate that a replacement device has been authorized and will ship within 24-business hoursThank you

We appreciate your correspondence and allowing Samsung the opportunity to review your claim.While we do apologize for any delay with regards to repair of your tablet.Our records indicate repairs for the device were completed end of business 9/216, and the tablet was shipped via UPS Tracking: [redacted] Delivery status can be tracking online at www.ups.comThank you

Complaint: [redacted] I am rejecting this response because: I called that number and it says the number has changed so I call the new number and it's the it's the same recording and then says mailbox full these people are scammers and keep doing this to customer and you can't even get a straight resolution from them Regards, [redacted] ***

Samsung has contacted Prizelogic regarding their concernsAs per Prizelogic, "Arial","sans-serif"">the customer’s order has been uploaded by [redacted] and will be sent out as soon as possibleOnce the tracking number has been received, the customer will be contacted with the informationWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through FridayThank you

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] *

Samsung has contacted the customer regarding their refrigeratorThe customer has been offered a onetime free of charge accommodation and the customer has acceptedThe customer is being set up for repair under transaction # We apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Samsung tries to accommodate our customers with a resolution to the best of our ability on a case by case review However in Mrs [redacted] case, based on the service repair; reference Txt # [redacted] and in conjunction with what we have in our system, the unit was deemed physically damaged Mrs [redacted] was previously advised that this type of damage is not covered under Samsung’s warranty and any repair cost would be at her expense Regrettably, Samsung’s stance remains the same No accommodations can be made for this claim Thank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case

Samsung has reviewed Mr [redacted] claim in regards to his Samsung.com order Our system shows Mr [redacted] requested a return label and contacted Samsung Direct customer service within the day return time frameAn E-Commerce agent provided Mr [redacted] order information to the Returns Group and received confirmation that a return label will be processedMr [redacted] can expect to receive the return label which has been sent to the email address on his Samsung.com orderThe E-Commerce agent informed Mr [redacted] that once the product has been received back at the Samsung warehouse, he will receive a refund for the productWe apologize for any inconveniences and delays the customer may have experienced with this case Thank you

I am rejecting this response because: Samsung has done nothing to alleveate the future problems I may encounter in the future because of their faulty design

Based on the extent of damage our technicians found that the damage could not have been caused by a slight press of the home buttonBased on this evaluation Samsung cannot warrant free of charge repair Samsung can only offer repair at the reduced rate of $Again, the new price adjustment will only be valid until end of business Tuesday, 6/14/before the phone is returned without repair Thank you

I have been going back & forth with these people since april we are in aug and still no working dishwasher or full refund I am so lost for words I don't know what to do I spent on appliances and I have never had a dishwasher I need help these people can't do this to peoplei want a up graded model and or refund I have not had a dishwasher since april and we are in aug!!!!

Samsung has contacted the customer regarding their dryerSamsung has requested both a copy of the receipt from the air duct company as well as the bill of sale for purchase of the unitWe have received the vent cleaning receipt and are awaiting receipt for the purchase of the dryer We apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Complaint: [redacted] I am rejecting this response because: I have spoken with my carrier- [redacted] and they have advised that it is not a carrier issueI have double checked that claim with independent online blogs and the issue is not isolated to my phone/carrierSeveral instruments (globally) have run into the same problemThe claim that Samsung is making is incorrectAlso, the answer they have posed here does not discount the terrible customer service experience, multiple version of facts and outright lies that were fed to me by various telephone reps of Samsung customer service Regards, [redacted]

hello, I am writing to thank you because I have already received my refund of thanks to you but I would also like to tell you that in the same order number [redacted] also spend a samsung gift card with a value of dollars and I would like to know if it is possible that I also receive that refund informing you to samsung thank you very much again for everything

Complaint: [redacted] I am rejecting this response because: The claim they attempted to contact me on the 4th and 6th of October, my perception is that [redacted] lies to whomever she has to just to get an answer put on paper It also seems that my original Ticket number of [redacted] and the subsequent Refund Ticket number [redacted] were not enough another number was generated for a claim order ticket of [redacted] It gets a bit confusing trying to keep track of it all I would think9/ I contacted Samsung via online chat and phone ###-###-#### Received copy of online chat as I requested it from the system 9/ I contacted Samsung via online chat and phone ###-###-####, also sent an email to [redacted] Received copy of online chat as I requested if from the system 10/ Email stating mine was received and a second one to call a specific number Three phone calls from me to Samsung ###-###-####, mostly unsuccessful as the department I wanted was closed, and other problems with Samsung, one call was successful got transferred on and that I would receive email about how to send how I wanted to be refunded and another telling me how to send information back for my refund (Mya(?) was helpful and apologetic that a Veteran was being jerked around and wished she could do more quicker) I also sent three emails of frustration to the [redacted] One attempt to call Revdex.com to add to my complaint ###-###-####, left message 10/ Emailed [redacted] again frustrated nothing was able to get done Also called Samsung ###-###-#### 10/ Email from [redacted] from me inputting information the previous week about my washer, it only said they were in talks with the CPSC 10/ [redacted] emails on how I wanted my refund, I replied that I wanted it by checkAnother email from sea.support telling me what was needed for paperwork, third one from them saying they received my refund payment request type10/ Emailed [redacted] the required paperwork with my signature Automated call from Samsung ###-###-#### that lasted just over a minute 10/ ###-###-#### was a second voice message from jasmin claiming to be from the office of the president and what number to call her back at Three attempts to call jasmin at ###-###-####, left three messages, will not be attempting to contact someone who has no common decency to return any phone calls and is just “filling the blocks” required to keep getting paid 10/ Online chat with Samsung, got transferred from one to another and neither could do anything to help me Received copy of online chat as I requested it from the system Received automated call from Samsung ###-###-#### as soon as online chat person put my number into the system it seems Called ###-###-#### while doing online chat and it seems it was claims, they said they would send the paperwork to accounting Regards, [redacted]

We appreciate your correspondence and allowing Samsung the opportunity to review your claim 0pt">Under the coverage section of the Samsung Standard Limited Warranty it is clearly stated that physical damage is not coveredNo matter how durable the build of the product the LCD is still manufactured with a glass component, therefore, it is subject to damage if it were to make contact with a hard surface, or hits at a certain angle At this time the only option Samsung has available is to have the device shipped to our facility for a direct evaluationOnce the evaluation is complete a resolution can be determined regarding repair Samsung can make no other determination outside of paying for the repairs if the phone is not evaluated first, and Samsung has no record of a previous evaluation for this device To continue with evaluation we can request a UPS Premailer (empty box) be delivered to your home for shipment of the phone to Samsung Once evaluation is complete we would contact you with feedbackYou will need to respond accordingly if you wish to accept this offer Please note, any repair from a non-authorized Samsung Repair Center will void future warranty on the phone Thank you

Our files indicate that the customer’s complaint regarding Model # LN52A530P1FXZA has been reviewed an additional time per customer’s rebuttal requestBased on our customer service records, we show that we have offered Mr [redacted] a free of charge repair to replace the capacitors and/or power supply as a one-time accommodationWe also advised to Mr [redacted] at that time that should the technician determine that the unit required additional parts to repair his television that he would be responsible for the repair costs since his television is significantly out of warrantyMr [redacted] accepted our offer therefore we set up the repair serviceWhen the technician serviced the television it was determined that Mr [redacted] ’s television required a main boardThe technician and our customer service representative advised to Mr [redacted] that the main board is not an issue that we covered within the provided accommodation nor was it something that we covered under the capacitor settlement which ended in September therefore we were unable to honor his request for a refund or a free of charge main board replacementWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM, Monday through Friday and refer to case # [redacted] Thank you

Samsung has contacted the customer regarding their Note accessoriesThe customer has been set up for a refund under transaction # [redacted] , provided they submit their purchase receiptsWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you