Samsung Electronics America

Samsung has contacted the customer regarding their RangeThe customer was approved and the customer has accepted for a refund under transaction # [redacted] We apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday and refer to case [redacted] 3.Thank you

Samsung has contacted the customer regarding getting reimbursed for a repairSamsung has contacted A&E and technician confirmed rusting a reimbursement request for the customer was requestedThe customer has been advised that if A&E does not reimburse then customer will need to send in receipt of the fee that she paid and Samsung will reimburse her We apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday and refer to case [redacted] Thank you

Samsung has contacted Prizelogic regarding their concernsAs per Prizelogic, "Arial","sans-serif"">the customer has been rejected b y ***twice for No CTN Activity Match, meaning that “Based customer input no internal [redacted] record of the account; customer may have transposed a # or input the wrong mobility account / TV info”She should have received an automated email instructing her on which steps to follow to rectify this situationWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through FridayThank you

Samsung has reviewed Mr [redacted] complaint in regards to a refund for his range Our system shows a refund in the amount of $905.28; reference Txt# [redacted] was submitted for the unit for approval The refund has been approved and a Refund/Compensation payment method website link e-mail requesting Mr [redacted] preferred payment method was sent on 9/05/to the email on file as well as a Response Required for Refund Process e-mail with the acceptance document attached, along with instructions that are required to proceed with the refund An agent from the Refunds Deptattempted to contact Mr [redacted] on 9/06/17, 9/08/and 9/11/to request his preferred payment method but was on successful in reaching him In addition, our system also shows we are still missing Mr [redacted] signed Acceptance Document, serial number decal and the cut cord image which has resulted in a delay in processing the refund Please have Mr [redacted] send in the acceptance document along with all required information at his earliest convenience in order for the Refund Deptto process the refund in a timely manner Thank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case

Samsung tries to accommodate our consumers with a resolution to the best of our ability on a case by case review We know it is frustrating for any product to fail, whether in-or-out of warranty and we certainly never like to hear of any of our products failing at any ageHowever in Mr [redacted] ’s case, he purchased an international phone through [redacted] International phones are not covered by US warranty for service and as previously advised, Samsung would refer consumers with international phones back to the reseller ( [redacted] ) for service No accommodation will be made for this claim We apologize for any inconveniences and delays the customer may have experienced with this caseThank you

Complaint: [redacted] I am rejecting this response because:I did respond to Samsung agent's email requesting him to reconsider with a more positive decisionStill waiting for a response Regards, [redacted]

According to our files, Samsung has contacted the customer regarding the customer’s unit model # CLP-770ND/XAASamsung has advised to the customer that Samsung provides a one-year manufactures warranty for the product and at this point the unit is beyond this period therefore no accommodation would be warrantedHowever, the customer was offered the option of repair and therefore we offered to move forward with the serviceCustomer acknowledged and acceptsWe informed to the customer that we will attempt to locate a service center that can provide in-home service as promised to complete the repairCurrently, we are reviewing the service options we have available for the customer and will get back to the customer shortlyWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM, Monday through Friday and refer to case # [redacted]

Samsung has contacted the customer regarding their concerns with their Television panelSamsung has been informed by the customer that the panel is being shippedCustomer is scheduled for his repair on 2/We apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Complaint: [redacted] I am rejecting this response because: Attached is my emails to Samsung that went unanswered The damage to the phone was form packing and shipping from UPS facility in Cadillac MI until I received the phone returned No phone calls were made explaining the cost from Samsung Only my emails document communications that went unanswered from Samsung Replacement is due ASAP Re: Repair cost for ticket [redacted] has been changed Loading [redacted] Fri 11/27/3:PM To: Samsung Online Support [redacted] Cc: Bcc: Explain in detail in email why this phone is not covered.From: Samsung Online Support [redacted] Sent: Wednesday, November 25, 2:PMTo: [redacted] Subject: Repair cost for ticket [redacted] has been changed Re: Repair cost for ticket [redacted] has been changed Loading [redacted] Wed 11/25/11:PM To: Samsung Online Support [redacted] ; Cc: Bcc: Please explain the charges Why item is not in warrantyFrom: Samsung Online Support [redacted] Sent: Wednesday, November 25, 2:PMTo: [redacted] Subject: Repair cost for ticket [redacted] has been changed Regards, [redacted]

Samsung has contacted the customer regarding their televisionThe customer has been offered a refund and has accepted under transaction # face="Calibri"> [redacted] We apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Samsung has reviewed Mr [redacted] claim in regards to his washer Our system shows the agent who handled the claim sent Mr*** an email on 5/23/to inform him service; reference Txt # [redacted] has been set up for the unit An ASC agent has contacted Mr*** to schedule the repair for the unit We apologize for any inconveniences and delays the customer may have experienced with this case Thank you

We appreciate your correspondence and allowing Samsung the opportunity to review your claim.Under the coverage section of the Samsung warranty it clearly states your product must be returned to Samsung at Samsung's expense for evaluation serviceSamsung as a courtesy will evaluate your product and determine the appropriate resolution to this issuePlease take advantage of the UPS Premailer which will be delivered to your home address tomorrow for retrieval of your productPlace the phone only in the box, remove your SIM Card, SD Card and all other accessories used with the product prior to shipment Upon receipt of the device service will be provided accordingly

Upon further review of the customer’s file, we contacted Prizelogic againcannot control the inventory as we are not affiliated with the fulfillment companyOnce tracking information is provided to us, we provide it to the consumerWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through FridayThank you

We do apologize for any trouble you may have encountered in reaching an agent, but please be advised the number indicated is a high proity number which has a high call volume.Per our records you contacted Samsung with your concerns on the evening of 5/12/All voicemails left at this number are returned within 24-business hoursOn 5/13/you were left a voicemail with this departments contact information in order to contact Samsung back On this same date an email was sent due to fact you were unable to be reached by phone.On 5/14/you responded to Samsung via email and agreed to send in your products for evaluation A UPS premailer was requested and should have been delivered to your home today for retrieval of your productsUPS Tracking of premailer to your home: 1Z6VF [redacted] Tracking # for return of premailer to Samsung: 1Z6VF [redacted] 7407Once your products are delivered to Samsung they will be evaluated and a resolution will be determined

Samsung has contacted the customer regarding their concerns with their TelevisionUnfortunately the customer has not been available during attempted contactsPlease have the customer contact us at [redacted] so that we may assist We apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday and refer to case [redacted] .Thank you

Upon further review of the customer’s file, the customer has been submitted for a refund and has been approvedWe have experienced delay in processing refunds due to the internal system issues that are being handledWe apologize for the delay, the customer’s check has been issued on 11/17and should receive by next weekWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday Thank you

Complaint: [redacted] I am rejecting this response because: The only solutions Samsung is interested in offering is a sub par repair that does not fix the true issue, only changes cycles so my washer will not work as intended and reinforcing the lidMy washer has had vibration issues on the NON bedding cycles, so the drum and rpm's which are the real issue here are not being addressed on washer or the millions of others that are being recalled I still do not understand how it is legal for them to offer this or a highly discounted rebate Regards, [redacted]

Samsung has reviewed Mrs [redacted] complaint in regards to her dryer Our system shows the agent assigned to the case made several attempts to contact Mrs [redacted] by phone but have been unsuccessful in reaching her The agent left voice messages providing Mrs [redacted] with their contact information to return the call for further assistance On 9/07/17, the agent sent Mrs [redacted] an email advising to return the call or reply to the email for assistance with her claim To date, the agent has not heard back from Mrs [redacted] to be able to discuss the complaint Please have Mrs [redacted] return the agents’ call or reply to the email at her earliest convenience if she still needs assistance with her claim Thank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case

We appreciate your correspondence and allowing Samsung the opportunity to review your claim Under the coverage section of the Samsung warranty it clearly states your product must be returned to Samsung at Samsung's expense for warranty serviceSamsung as a courtesy will evaluate your product and determine the appropriate resolution to this issue In order to continue with service contact must be made to Samsung Customer Support at ###-###-####, and the agent will need to be provided with the IMEI/Serial # of the product to confirm warrantyA service ticket will be processed and you will receive a UPS E-label for shipment of the device to Samsung’s Repair Center Samsung would not able to fulfill request of an immediate replacement The device must be evaluated Thank you

Samsung has contacted the customer to address their concerns regarding their Samsung SSD We have offered the customer a refund and he has accepted our proposed accommodationWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM, Monday through Friday Thank you