Samsung Electronics America

According to our files, Samsung has contacted the customer regarding the customer’s unit model # UN55D6050TFXZAWe have offered the customer a pro-rated exchange w/ $fee or a prorated buyback based on ownershipCurrently, we are waiting to hear back from the customer with their decisionWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM, Monday through Friday and refer to case # [redacted] Thank you

We appreciate your correspondence and allowing Samsung the opportunity to review your claimOur records indicate the accessory was shipped via UPS Tracking [redacted] on 4/13/14, and is scheduled for delivery Friday 4/15/ You may track delivery of your package at [redacted] Thank you

Complaint: [redacted] I am rejecting this response because: WHEN YOU SELL DEFECTIVE PRODUCTS AND INCONVENIENCE THE CONSUMER, YOU SHOULD BE RESPONSIBLE FOR ALL THE EXPENSES INVOLVED, INCLUDING SALES TAX AND DELIVERY FEES SHAME ON SAMSUNG FOR NICKEL AND DIMING CONSUMERS AND FOR SELLING GARBAGE.I WILL DEFINITELY STAY AWAY FROM ALL SAMSUNG PRODUCTS Regards, [redacted]

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I am extremely unhappy with the process that it took to get to this resolution and although I finally got a satisfactory resolution financially I am in no way satisfied with the service this company provided to me It is extremely unfortunate how long the resolution took and the amount of wasted time for both parties Regards, [redacted]

Complaint: [redacted] I am rejecting this response because: Contrary to response no direct contact has been made to me although my financial institute has refunded me the money I do not feel that Samsung's response is adequate given the amount of my time it has taken to try to get resolution on this matter, the misinformation given to both Revdex.com and myself, and the financial short-fall I have experienced as a consequence of Samsung's actions.I will now raise this issue with the Massachusetts attorney generals office Regards, [redacted]

Samsung has contacted the customer regarding their microwave ovenWe have offered to have a repair service diagnosis the microwave oven issue, unfortunately the customer has declined and has purchased partsWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Samsung has contacted the customer regarding their washerThe customer has been offered a free of charge repair under transaction # [redacted] We apologize for any inconveniences and delays the customer may have experienced with this caseThank you

Samsung spoke with Mrs [redacted] and advised we can actually process the claim without the stickers (needed for claim) for the units that was disposed of/hauled away Samsung informed Mrs [redacted] she would need to write a note on the top of the form stating the units were disposed of before she was able to remove the stickers in order for the claim to be submitted in the system We apologize for any inconveniences and delays the customer may have experienced with this case Thank you

Complaint: [redacted] I am rejecting this response because: the place I purchased it and is no longer in business and that is all I haveThe should be ashamed of them selvesThis not my fault they are no longer there which be no resonan why I should not get my money back Regards, [redacted]

Samsung has reviewed Mr***’s claim in regards to his refund Our system shows a refund request in the amount of $432.39; reference Txt# [redacted] was submitted for the unit On 4/28/a Response Required for Refund Process e-mail was sent to Mr***’s email with the acceptance document attached An agent from the Refund Deptcalled on 5/01/and left a voice message advising the acceptance document is required to process the refund Please have Mr [redacted] send in the acceptance document at his earliest convenience in order to proceed with the claim We apologize for any inconveniences and delays the customer may have experienced with this caseThank you

Our files indicate that the customer’s request regarding model # PN43F4500AFXZA has been reviewed an additional time per customer rebuttal requestSamsung has advised to the customer that we will not be modifying our original responseMs [redacted] has been offered an out of warranty part(s) accommodation for her physical damage claimAll physical/cosmetic damage voids warranty and would typically be exclusively the responsibility of the consumer to repair, but Samsung has agreed to assist in the parts portion of the repair cost The Limited Warranty, paragraph 5, can be referenced for exception/limitationsSamsung respects Ms***’s position in this matter but the accommodation currently available will not be modified at this time If the customer wishes to proceed with the offer/repair, she just needs to notify Samsung to set up the requestWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please contact Samsung at ###-###-#### between the hours of 9AM and 6PM, Monday through Friday, and refer to case # [redacted] Thank you

We appreciate your correspondence and allowing Samsung the opportunity to review your claimIf an accessory, or the product itself, has become physically damaged repair/replacement is not covered under the Samsung Standard Limited WarrantyIf you are in need of a replacement S Pen the item will need to be purchased online at [redacted] or by calling Samsung's Accessory Hotline at [redacted] Opt Thank you

Complaint: [redacted] I am rejecting this response because: Per the email received on 11/23/that stated my SRA# [redacted] was approved by Samsung The email stated that if I haven't heard from [redacted] within business days to contact them I have made contact with my local [redacted] store on separate occasions On Friday, November 25th, Monday, November 28th, and Wednesday, November 30th Each time a store associate has checked their computer systems and fax for correspondence from Samsung in regards to my credit/replacement All times they have indicated that they have not received any documentation from Samsung authorizing this credit/replacement The last time I spoke to the store, I actually spoke to the store manager, (name ***), and he looked in his emails and systems and even double checked everything for me to ensure they hadn't pverlooked something Unfortunately, there doesn't seem to be anything indicating that this has been approved or authorized I would like to state that I have emailed Samsung this morning (12/1/16) and inquired as to the reason this has not gone through The issues has still not been resolved and I still do not have a replacement for my broken tv Thus the reason for rejecting this response from Samsung Thank you Regards, [redacted] ***

Samsung certainly understands your distress regarding the functionality of your handset, and apologize for any ongoing issues you may be experiencing In order for Samsung to provide assistance for a product experiencing any operational trouble we would require the handset be shipped to the Samsung Repair Center for evaluation if the issue cannot be resolved by simple troubleshooting, or the service provider cannot provide resolution If the phone is still within its one year manufacturer’s warranty period, and repairs fall within the warranty guidelines; repair service will be rendered As the manufacturer our obligation is to repair the unit, but we must be able to determine root cause for the issue Additionally, if you have insurance through your service provider, some providers do offer a replacement policy on phones which need servicing In some cases, they may send out a replacement phone and the defective phone is sent back to them in return For more details on a possible exchange please contact your service providerUnfortunately, Samsung would not be able to assist in providing a new unit as requestedIf you would like to send in your handset for evaluation, or confirm options for possible battery replacement please contact Samsung Customer Support at ###-###-#### and a live agent will be available to assist youWe do apologize in advance for any inconvenience this may cause

Samsung has reviewed Mr [redacted] claim in regards to his tablet Our system shows on 5/22/17, the agent handling the claim submitted an exchange request; reference Txt# [redacted] to exchange the unit Mr [redacted] is aware of TAT (Turnaround Time) for exchange to be completed and to contact Samsung immediately if there are any problems with the unit upon delivery Mr [redacted] is also aware that the exchange is final and that new unit will not ship out until ASC is in receipt of his unit We apologize for any inconveniences and delays the customer may have experienced with this case Thank you

Complaint: [redacted] I am rejecting this response because:that is not really a good justificationif I go into a brick and mortar store, it's the merchant responsibility to place the right price on the item If the price is incorrect, the store merchant would honor it This is a bait and switch that Samsung have pulled I'm do not accept the discount code provided If will escalate this query to the FTC (Federal Trade Commission) and let that agency rule in this matter All I'm asking for is at least honor the price for item (TV at the sales price of $sold during the time of purchase) Regards, [redacted] ***

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meI must note that initially, the response I received indicated that Samsung would not only not offer an exchange, but had denied service as wellI quickly responded with my extreme dissatisfaction, and included additional information regarding another new issue that is effecting the televisionAt that point, I was offered an exchangeThey have notated that they will not offer another exchange should the replacement have the same issue(s), which is alarming, though, hopefully, not a concern, as I would hope the new set will be void of such problemsThank you for the assistance in this matter, as I do not believe I would have any time of resolution without the Revdex.com interveningThanks, [redacted]

Samsung has contacted E-Commerce regarding the customer’s concernsAs per E-Commerce, the customer was informed this order cancelled out completely for himAfter the order has been cancelled out completely the holds on his funds will be liftedThe customer was informed to allow 1-business days to receive the cancellation notificationWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday Thank you

Samsung has contacted the proper department regarding the customer’s concernsAssurant and E-Commerce are working together to resolve the customer’s issueOnce we receive an update, we will contact the customerWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through FridayThank you

It is impossible to reach Samsung for supportI have tried email..chat...call I have Family Mobile as a service provider and it never appears for me to click onOn chat I enter everything, to the letter, that is requiredWhen I click on SUBMIT a window always pops up saying required info not entered ALWAYS ...There is absolutely no way for me to reach them I have tried many times over the last weeks