Samsung Electronics America

We appreciate your correspondence and allowing Samsung the opportunity to review your claim.To resolve this matter Samsung would like to extend a replacement offerTo proceed with the exchange of your device please refer to the new Service Ticket # of [redacted] , and utilize the UPS E-label emailed [redacted] for return of your defective handsetUpon receipt of the original product the replacement unit will be shipped.Thank you

[I was contacted by Prizelogic and I did receive the Samsung Gear VR and the free Oculus ContentWhen I submitted my complaint, I did not think it would be resolved or that anything would happen, but Samsung did make it right, and I really appreciate thatThank you for your help!

Samsung has reviewed Mr [redacted] claim in regards to his phone Our system shows that the agent handling his claim is still working on trying to provide an accommodation to resolve Mr [redacted] complaint We apologize for any inconveniences and delays the customer may have experienced with this case Thank you

Complaint: [redacted] I am rejecting this response because: I was told by a Samsung tech and have it recorded that we would NOT be getting a phone replacementI had no further contact until the phone just was sent with NO explanation or prior correspondenceIt's obvious that Samsung provides poor customer service since the basis of my complaint was completely ignoredAn addition to my Samsung complaintToday I received an overnight box from samsung with only bubble wrap and an address slip, nothing else , no explanation, nothingI called to inquire and was on the phone minutes with no explanationThey wanted to put me on hold again and I said I could not just keep holdingI said they were welcome to call me back but could not guarantee a call backTotally bewildered Regards, [redacted]

Samsung has reviewed Mr [redacted] compliant in regards to the months free HBO promotion The Promotions team has advised that Mr [redacted] submission was approved on 8/3/and the promotion code was sent via email on 8/24/to Mr [redacted] email on file Thank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case

Samsung has contacted Prizelogic regarding the customer’s concernsAs per Prizelogic, the customer has been approved for the promotionHowever, the IMEI submitted, [redacted] 455, is not recognized as validWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday Thank you

Samsung has reviewed Ms [redacted] claim in regards to her rebate for her washer Our system shows the agent handling her claim emailed her on 3/31/requesting the rebate form along with the receipt for the new washer purchased in order to proceed with the claim Ms [redacted] replied to the mail on 4/04/informing the agent that she refuses to send the required documentation Please have Ms [redacted] provide the agent with the requested documentation in order to process her rebate We apologize for any inconveniences and delays the customer may have experienced with this caseThank you

Samsung has contacted the customer regarding their refrigeratorThe customer has been offered a one-time accommodation and has been set up for repair under transaction # [redacted] We apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Complaint: [redacted] I am rejecting this response because: I was told multiple times that I qualifted for S(watch) gear, was never told that I would only receive the V/R gear because location code didn't match Regards, [redacted] ***

Samsung has contacted the customer regarding their washerSamsung has followed up with Stericycle regarding the customer’s rebate statusThe customer’s check will be mailed next weekWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Upon further review of Mr [redacted] claim, the E-Commerce Division has determined that he is entitled to a Fully Immersive Gear VR Bundle promotional code An E-Commerce agent spoke with Mr [redacted] on or around 5/26/and informed him they are currently waiting on the promotional code to be generated which he should receive by the beginning of next week Please take into consideration a possible delay due to the Memorial Day Holiday We apologize for any inconveniences and delays the customer may have experienced with this case Thank you

I am rejecting this response because: I have tried to return the call from LaShondra at Samsung and get an answering machineShe has not returned my callThe code she sent me as a voucher did not work when I tried to use it

Samsung has reviewed Ms [redacted] complaint in regards to her washer Our system shows a service request; reference Txt# [redacted] was submitted for the unit An ASC agent has been in contact with Ms [redacted] to schedule the repair; completed on 10/19/on the unit Thank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case

Upon further review of the customer’s file, Samsung has contacted E-Commerce regarding their concernsAs per E-Commerce, the order is still in dispute and until the dispute is lifted we are unable to issue a refundWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday.Thank you

Upon further review of Mrs***s’ concerns we apologize for the delay and any inconvenience this issue has caused Samsung along with the US [redacted] has offered the following two options in regards to the recalled washing machine - The first option is a free in-home repair that includes reinforcement of the washer's topConsumers who choose the in-home repair will receive a free one-year extension of the manufacturer's warranty, regardless of the age of their washer- The second option is a rebate that can be applied towards the purchase of a new washer from Samsung or other brandConsumers who choose this option will also be reimbursed for any installation and removal fees charged by the retailerThe rebate amount is based on the model and manufacture date of the recalled washerConsumers who choose a Samsung washer will receive an additional loyalty incentive up to $toward their new Samsung washer purchase We apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday and refer to claim# [redacted] Thank you

Complaint: [redacted] I am rejecting this response because: Samsung has called me solely during the day I've asked for a call back during a time that I am at home the customer reps have called during the day and when I am at work as well as a time zone that I am not in!!!i am in the central time zone, one rep yesterday informed me that someone would call back during my time zone but no one called Regards, Cynthia Nolden

Please contact below number for device registration [redacted]

Samsung has contacted E-Commerce regarding the customer’s concernsAs per E-Commerce, the tracking has been updated and shows the package is out for deliveryThe customer has been informed of the update for his orderWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through FridayThank you

Samsung has contacted Prizelogic regarding their concernsAs per Prizelogic, the customer’s profile listed the provide email, but no submissions of a receipt or an IMEIHowever, [redacted] with the same address listed on their profileHer submission was approved on July 15th to receive two Gear VRs under the Father’s Day promotionWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through FridayThank you

Complaint: [redacted] I am rejecting this response because: We supplied the serial number and model number on two different occasionsWe are still waiting on Samsung to email the shipping labels to return the broken televisionWe've been told when we return the television THEN (and only then) will a different television be sent to us