Samsung Electronics America

Complaint: [redacted] I am rejecting this response because: Regards, [redacted] ***

Samsung has attempted to contact the customer to follow up on the customer’s washerUnfortunately we have not heard back from the customer Please have the customer contact us at [redacted] so that we may assist We apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday and refer to case [redacted] Thank you

Upon further review of Mrs [redacted] claim, our system shows that an ExchReqApproved e-mail was sent to her email on file today, 6/13/informing her that the exchange; reference Txt# [redacted] request has been approved Mrs [redacted] will be contacted with further instructions on how to proceed with the exchange We apologize for any inconveniences and delays the customer may have experienced with this case Thank you

Dear Ms***:Thank you for being a valuable customer We apologize for the inconveniences you experienced trying to obtain the Spromotional bundleOur Marketing Promotion team is currently reviewing your compliant and they will contact you directly to provide you with a code to redeem your promotional item Sincerely,Samsung Office of the President

Samsung has contacted the customer regarding their washer and has been set up for a refund under transaction # [redacted] We apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is acceptable to me Although I did not receive multiple emails or phone calls from the company as implied by their representative, we were able to finally activate our subscription Regards, [redacted] ***

SAMSUNG required I use their SAMSUNG authorized repair company I followed their instructionsSAMSUNG never indicated that there would be a $Trip Fee assessed to me and labor charges ($hour) I only agreed to pay labor costs SAMSUNG stated they would pick up the parts and other related expenses SAMSUNG refuses to hear anything other facts on this matterSecondly, the SAMSUNG authorized rep used my new vacuum cleaner to clean the dryer of lint, etcwhile making repairs and broke the vacuum The new vacuum was smoking and burning from excessive use by the SAMSUNG authorized rep The vacuum was broken and would not rotate/ agitate to pick up dirt, etc No resolution or repair of damaged vacuum was offered by SAMSUNGThe dryer has sensors to determine when the clothes are dry Prior to repairing the banging rotation noise in the dryer, the sensors worked properly The SAMSUNG authorized rep damaged the sensors and the sensors will permit the dryer to only work for four minutes, then shuts down The dryer has not been properly repaired by the SAMSUNG authorized repSo, I am left with a damaged new [redacted] vacuum cleaner; a dryer that was supposedly repaired by a SAMSUNG authorized rep who damaged the sensors in the dryer and the sensors do not work; and I was forced to pay a $Trip fee that was never discussedThe actions were clearly a bait and switch trick to sucker a customer SAMSUNG denies all liability for the actions of their authorized employees SAMSUNG has offer nothing to resolve this matter I should be reimbursed for additional work that needs to be done to repair the sensors in the dryer ($estimated); I should be reimbursed for additional vacuum repairs ($estimated) or replacement of vacuum ($actual cost) for my new [redacted] vacuum that was damaged by SAMSUNG; I should be reimbursed for the Trip fee ($100.00) and labor costs ($75) I was required to pay, since my dryer has been further damaged by SAMSUNG I will seek repairs from a local service repair shop so I can avoid and further contact with the SAMSUNG authorized repair centerAgain, SAMSUNG offers no resolution to my complaints

Samsung contacted Ms [redacted] on phone number [redacted] and left her a voice message in regards to the Revdex.com complaint for her refundThe message is as follows: the refund has been re-submitted and at this time we are awaiting the final approval which is within 4-business days; reference Txt# [redacted] Ms [redacted] can also contact 1800samsung for updates regarding the refund process We apologize for any inconveniences and delays the customer may have experienced with this case Thank you

Complaint: [redacted] I am rejecting this response because: I do not agree with your decisionAs a customer, I have no way of knowing there is an errorIf an error is so obvious, as you stated, then as a company, you should have done your due diligence to ensure it never reached the point where a customer could order itI realize as a large company, and me being a single individual purchaser, that you have the upper hand and can and will choose to do what you want, all I can apparently do is disagree with your decision and ensure that me and everybody else that I know are aware that you are not a trustworthy company that honors their own listed pricingsIn addition, at no time did I agree to any terms of service you have related to errors on your websiteI feel you are still obligated to meet the purchase agreement you made with me as a customer when I simply purchased something you had to offerIn addition, sending me an email to reorder when you raised the price EIGHT TIMES what I purchased it for, should be illegalI've seen many, many complaints related to your handling of this issue and have advised everybody to open an identical complaint to mineSo you are aware, I also flied a complaint with my state attorney generals office as I was already pretty much told by a service representative, too bad, so sadI agree with both partsIt's bad from a business perspective and sad that your company does not possess the integrity to own their mistakesBased on all the information above, I respectfully reject the resolution you have offered Regards, [redacted] **

Upon further review of the customer’s file, the customer was sent a new promotional code regarding the Wireless Rear Speaker Accessory Kit [redacted] We apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday Thank you

Samsung has reviewed Mr [redacted] ’ claim in regards to his microwave Our system shows an exchange request; reference Txt# [redacted] was submitted for the unit An agent from the Exchange & Refund Deptcalled and left a voice message on 4/11/to follow up with the claim Mr [redacted] received the message and returned the call to customer service The customer service agent informed him the Exchange & Refund Deptwould call him back againWe apologize for any inconveniences and delays the customer may have experienced with this caseThank you

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution satisfactory to meWe received the phones and the appropriate adjustmentsThank you for you help in resolving this issue Regards, [redacted] ***

Samsung has contacted the customer regarding their dish washerUnfortunately, due to the unit being out of warranty there will be no accommodationsWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Complaint: [redacted] I am rejecting this response because:On 8/11/you replied to the Revdex.com stating, "Upon further review of the customer’s file, the customer has been set up for an exchange under transaction # [redacted] We apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you"Therefore, I am waiting for my exchangeThis is how Samsung has been for the last few monthsThey say one thing, then do anotherOver and OverThis is why I have kept all chats, emails, etcfrom SamsungHere fortunately, they wrote it in writing to the Revdex.comYou wrote you would exchange my productAs soon as you send me the promised knobs, I will gladly send mine backThanks Regards, [redacted] ***

Samsung has reviewed Mr [redacted] claim in regards to his washer Our system shows a refund was submitted, reference Txt # [redacted] on 3/03/17, processed on 3/06/and a Refund Payment Requested e-mail was sent requiring a response Mr [redacted] was given a timeframe to receive the refund payment by the agent handling his claim Please allow for 7-business days after the check has been mailed to receive it We apologize for any inconveniences and delays the customer may have experienced with this case Thank you

Complaint: [redacted] I am rejecting this response because: Samsung is refusing to work on this caseThey deleted the notes on my case, they refuse to callThey are not working towards resolutionSamsung is not attempting to resolveIt has been six months Regards, [redacted]

Upon further review of the customer’s file, the customer has been contacted by a Samsung representative and has been informed the claim is being reviewed by the insurance carrierWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Complaint: [redacted] I am rejecting this response because: Once again, you stated a few responses ago that you would exchange knobsI will not accept any response until this is completeThis is going in a circleYes you emailed me a egift certificate which I have not usedI don't see how that is relevant to your response with an exchange and case numberWhy will you not do what you said to the Revdex.com? Regards, [redacted] ***

Samsung has contacted the customer regarding their tabletThe customer has been contacted by a Samsung Representive via email, we offered the customer a one-time free of charge repair and currently waiting on the customer’s responseWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

According to our files, Samsung has contacted the customer regarding the customer’s unit model # SM-T210RZWYXARWe have offered the customer a one-time free of charge repair accommodationWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM, Monday through Friday and refer to case # [redacted] Thank you