Samsung Electronics America

Samsung has contacted Prizelogic regarding the customer’s concernsAs per Prizelogic, the customer was approved on our end, but rejected by [redacted] for no CTN activity matchWe will forward her information to [redacted] for further investigation and a final decisionWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday Thank you

Samsung has reviewed Mr [redacted] ’ claim in regards to his phone Our system shows the agent handling his claim spoke with Mr [redacted] to advise him that the unit was OOW (Out of Warrantee) due to liquid damage The repair would be set up as an OOW repair and he would be responsible for the cost Mr [redacted] understood and provided the agent with his credit card information to proceed with OOW service The agent advised Mr [redacted] to make sure to use ample amount of packaging materials to protect the unit while in transit He also advised him to ONLY send the unit with nothing else The agent informed Mr [redacted] that he will see a credit card hold on his account and once ASC diagnoses the unit, he will be contacted with the total amount for the repair Mr [redacted] wanted to know if the hold would be returned The agent advised him it will if he decided not to go through with the repair We apologize for any inconveniences and delays the customer may have experienced with this case Thank you

Samsung has reviewed Mrs [redacted] claim in regards to the return label for the watch Our system shows that a return label for the device has been provided to her We apologize for any inconveniences and delays the customer may have experienced with this caseThank you

Complaint: [redacted] I am rejecting this response because: Today after numerous attempt to resolve this case and over month I am still waiting for the compensation and have someone contact meThey are very good and fast on this site to respond but not one have the time to call me direct and facilitate to close this issueYes they told me that will get the refund back but I still didn't receive the money or the phone call that prove when I am going to get the moneySamsung is so far one the worst customer service I deal with that Regards, [redacted]

Samsung has reviewed Mr [redacted] claim in regards to his device not being able to play Blu-Ray dics The agent handling his claim spoke with him on 3/08/regarding obsolete firm for his HTS The agent educated Mr [redacted] on the constant advancement of technology, along with FCC regulation, the fact that current firmware is not compatible with the hardware on this device and that Samsung does not have a timeframe on when this may become available as Samsung does not develop the softwareThe agent offered Mr [redacted] a $E-gift towards an online purchase as an accommodation which he accepted We apologize for any inconveniences and delays the customer may have experienced with this case Thank you

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me P.SOne slight correction: I did send in a decal that contains the serial numberIt was accessible since it was located on the front of the stove

Dear Mr [redacted] :Thank you for contacting Samsung Electronics America, Office of the President, we appreciate the opportunity to respond to your inquiries and concernsYour feedback is very important, as it allows us to better understand how we can improve our customers' experience We are sorry to hear that you were experiencing an issue with your Samsung water filters purchased on [redacted] Samsung believes in building quality products, and we apologize for not meeting your expectations We value our relationship with you and we are committed to providing the highest level of service simply because you (our customer) deserve it The feedback you provided is vital to Samsung and our commitment and dedication to our products and services We will utilize your feedback to consider possible changes and enhancement to our current policies and procedures We are glad to hear your issue has been resolved and that the [redacted] Brick and Mortar store was able to offer you a replacement Thank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case.Sincerely,Samsung Office of the President

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] *** Samsung never resolve my problem pretty much told me they cannot help me they tried to say it's due to damage

Samsung has reviewed Mr [redacted] claim further in regards to his refund In correction of what was previously stated, Samsung has allowed an accommodation for Mr [redacted] not to cut the cord until he receives the new unit An agent from the Refund Deptcalled on 3/28/requesting the Acceptance Documents to proceed with the refund which was received on 3/29/and on 3/30/approved in the system It will take approximately 5-business days for the refund to be processed and a refund check to be issued in the system Mr [redacted] will receive emails on when the refund has been processed and issued; reference Txt # [redacted] for the unit Please allow for 7-business days after the check has been mailed to receive it In regards to the microwave, an agent will contact Mr [redacted] for further information to proceed with a claim We apologize for any inconveniences and delays the customer may have experienced with this case Thank you

Samsung has reviewed Ms [redacted] claim in regards to her Samsung Galaxy SEdge phone Our system shows the agent handling the claim made several attempts to contact her by phone but have been unsuccessful in reaching her The agent left voice messages for Ms [redacted] on 7/10/17, 7/11/(followed by email) and on 7/13/(followed by email) advising that based on the information she provided, the unit has been physically damage which voids Samsung’s warranty The agent further advised that any repair to the device will be at Ms [redacted] expense Regrettably, due to the physical damage to the device, no accommodations made for this claimWe apologize for any inconveniences and delays the customer may have experienced with this case Thank you

Samsung has contacted the customer to address their concerns regarding their Samsung OvenWe have offered the customer a one-time free of charge repair accommodationThe customer has accepted and we have set up repair service for herWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Complaint: [redacted] I am rejecting this response because: Once again, one of the phones is shattered and you are unable to see what you are doingI am not sending my phones in with private information on themI will never deal with Samsung again and I will make sure my friends and family are aware of how they will be treated if they buy Samsung products and something is wrong with them Regards, [redacted] ***

Complaint: [redacted] I am rejecting this response because:This is poor customer careI am out over $because your product couldn't function as it should have so there for the other part of the set is useless to meI am extremely disappointed with the level of care I have received from Samsung and I will no longer be a loyal Samsung customerThis is something you guys should correctIt is not something I should be out ontop of everything I've been out from so farI expected more from SamsungYour answer is not acceptable Regards, [redacted]

Upon further review of Mrs [redacted] s concerns we apologize for the delay and any inconvenienceAt this time Samsung in cooperation with the US CPSC has provided two options related to the recall - The first option is a free in-home repair that includes reinforcement of the washer's topConsumers who choose the in-home repair will receive a free one-year extension of the manufacturer's warranty, regardless of the age of their washer-The second option is a rebate that can be applied towards the purchase of a new washer from Samsung or other brandConsumers who choose this option will also be reimbursed for any installation and removal fees charged by the retailerThe rebate amount is based on the model and manufacture date of the recalled washerConsumers who choose a Samsung washer will receive an additional loyalty incentive up to $toward their new Samsung washer purchase Please go to www.samsung.com/us/support/tlw for more informationWe apologize again for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday and refer to claim# [redacted] Thank you

Upon further review of the customer’s file, the customer has not picked up a call from Samsung, but our agent left a message regarding refundWe apologize for the delay in which we have issues lying within the system, but we are processing refund as we have checked our system and confirmed thisThe document has been attached to the claim and is in processWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Samsung has reviewed Mr [redacted] ’ claim in regards to his Notephone Our system shows the agent handling his claim requested the IMEI#’s for both (original and replacement) Note devices in order to proceed with the claim Our Stericycle Division was not able to locate either device in their system and in order to further assist him the agent requested that he contact his carrier for proof of activation for BOTH units This is necessary so that they can be sure of which IMEI# is in the Stericycle’s data based as received MrMeyers has declined to provide the agent with the necessary information to assist him further If MrMeyers would like to proceed with the claim, please have him provide the agent with the requested information We apologize for any inconveniences and delays the customer may have experienced with this caseThank you

Samsung has reviewed Mr [redacted] claim in regards to his Portable DVD Writer Our system shows the agent handling his claim spoke with him on 4/10/and informed him Samsung does not support ODD; the company that owned the ODD products was TSST (Toshiba Samsung Storage Technology) and is no longer in business As compensation, the agent offered Mr [redacted] a $ [redacted] gift card; reference tracking # [redacted] We apologize for any inconveniences and delays the customer may have experienced with this case Thank you

According to our files, Samsung has contacted the customer regarding the customer’s unit model # UN46B6000VFXZABased on our customer service records we show that Ms***’s one-year limited manufacturer’s warranty expired in May We have advised to Ms [redacted] that we could schedule a service appointment but that all repair costs would be her responsibility because her television is out of warrantyWe also advised Ms [redacted] that this television model was not included in the capacitor settlement mentioned in her complaint therefore was never eligible for any repair coverageMs [redacted] declined our service appointment proposalIn light of Ms***’s warranty status we are unable to honor her request for a free-of-charge repair or refundWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM, Monday through Friday and refer to case # [redacted] Thank you

Complaint: [redacted] I am rejecting this response because: The washer needs to be under warranty until 11/30/ Regards, [redacted] ***

According to our files, Samsung has contacted the customer regarding the customer’s unit model # LNT4069FX/XAASamsung has offered the customer a one-time free of charge repair accommodation to replace the capacitor/power supply only however advised to the customer that any additional repair would be the responsibility of the customerWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM, Monday through Friday and refer to case # [redacted] Thank you