Samsung Electronics America

Complaint: [redacted] I am rejecting this response because: The [redacted] Cooperate headquarters only keeps records of purchases for months I called them and that was what they said unlike what the Samsung representative told me she said they keep it years I gave them proof of purchase if they don't accept that then they can replace my Range or find someone to fix it Regards, [redacted]

Samsung has contacted the customer to address their concerns regarding their Samsung TelevisionDue to no service coverage we have offered the customer a direct exchangeThe customer has accepted our offer and we advised to the customer that our exchange department will contact him with exchange options and instructionsWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Dear [redacted] Thank you for contacting the Samsung Electronics America, Office of the President Positive feedback regarding our products and service is greatly appreciated.Thank you for your business and continued faith in our brand!Sincerely,Samsung Office of the President

Samsung has contacted the customer regarding their WasherThe customer has been approved for a refund under transaction [redacted] We apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday refer to case [redacted] .Thank you

We appreciate your correspondence and allowing Samsung the opportunity to review your claim.It seems the Accessories Department tried to make contact regarding your order, but received a busy toneAn email was sent to inform the product has shipped and is currently in transit to your home.For additional concerns please contact the Accessories Department at [redacted] **Thank you

Complaint: [redacted] I am rejecting this response because:I responded to Lashanda H [redacted] emails and she told me to wait days until a investigation is over and then they’ll contact meThat was weeks agoAfter that I never received an email from them againSamsung is being run by incompetent peopleI’m glad this experience made me realize to never buy one of their products again Regards, [redacted]

Samsung has contacted [redacted] regarding the customer’s concernsAs per [redacted] , will be reaching out to the customer regarding the exchange status They will contact the customer via the customer’s alternative phone number due to the primary number has been attempted unsuccessfully We apologize for any inconveniences and delays the customer may have experienced with this case Thank you

Samsung has contacted the customer regarding their televisionThe customer has been requested to submit their purchase receipt for possible accommodationWe are waiting on the customer’s purchase receipt for further assistanceWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday and refer to case [redacted] Thank you

Samsung has contacted the customer to address their concerns regarding their Samsung washerWe have requested for more information from the customer as unfortunately the information provided in the customer’s complaint has not matched with any historic data in our systems so we are unable to connect with the customer’s experienceBase on the information provided, it appear the washer is beyond the original 12-month Limited Warranty but still covered by an extended contractSince the unit and the service history is with this provider, Samsung would recommend contacting them to see if assistance can be offeredWe have requested for the customer to supply the full model and serial number of the unit, copy of their original purchase receipt and copy of any work ordersCurrently, we are waiting for the customer’s reply We apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

We appreciate your correspondence and allowing Samsung the opportunity to review your claimSamsung cannot supply a replacement screen protector, however, you can submit a copy of your proof purchase receipt for the accessory and a refund request will be submitted as courtesy Please submit documentation to [redacted] Thank you

I am rejecting this response because: It still says under review on the Samsung promotions page, it does not say approved, and when will my check mail out

Samsung has contacted the customer to address their concerns regarding their Samsung TelevisionAlthough we have advised to the customer that we will not be able to off her labor coverage due to the length of time her unit is out of warranty we have made an exception in this case and offered to reimburse the customer for her labor chargesWe also explained that this is the only accommodation that will be made and that all future repairs are the responsibility of the customerWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung a [redacted] between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Upon further review of the customer’s file, the customer has been informed her refund check has been issued and mailed on 3/30/We apologize for any inconveniences and delays the customer may have experienced with this caseThank you

According to our files, Samsung has contacted the customer regarding the customer’s unit model # SM-T530NYKAXARWe understand from the customer claim that the unit has not met his expectations and that he wishes to remove unwanted software from the unitRespectfully, Samsung will not provide administration rights to the unit or help “root” the unit in more common terms to allow changes to the original operation system as this will void our limited manufacturer’s warrantyWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM, Monday through Friday and refer to case # [redacted] Thank you

Upon further review of the customer’s file, the customer’s product was returned to the warehouse on 1/10/The refund was processed and completed on 1/18/We apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday Thank you

Samsung has contacted the customer regarding their concerns with their TelevisionCustomer was requesting free of charge repair for white dot issueAt this time there will be no accommodations We apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Samsung has reviewed Ms [redacted] claim in regards to a rebate refund for her recalled washer Our system shows the agent assigned to the claim contacted the Rebates Depton Ms [redacted] behalf and requested a rebate form emailed to her in order to submit the rebate claim The Rebates Deptinformed the agent on 10/02/that the form was emailed Ms [redacted] email on file Once Ms*** submits all her paperwork to the Rebates Dept., they will be able to process the rebate refund Please have Ms*** send in all her required documentation at her earliest convenience in order to proceed with the claim Thank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case

Samsung has contacted the customer to address their concerns regarding their Samsung washerWe have offered a refund to the customerThe customer has accepted our proposed resolutionWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Samsung has reviewed Mr [redacted] claim in regards to a refund for his television Our system shows on 5/03/17, a refund in the amount of $194.99; reference Txt# [redacted] was issued for the unit Please allow 7-business days after the check has been mailed to receive it We apologize for any inconveniences and delays the customer may have experienced with this case Thank you

Samsung has contacted the customer to address their concerns regarding their Samsung televisionSamsung has completed all legal requirements associated with the referenced Capacitor Settlement in September Respectfully, at this time, the unit is beyond the original warranty terms and any other repair accommodationsOnce again, we apologize for any inconveniences in that matter but Samsung will not be honoring the customer’s request for an exchange nor repairWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you