Samsung Electronics America

Samsung has contacted Mr [redacted] regarding his concerns with his television An exchange has been submitted and approved for Mr [redacted] under transaction # [redacted] We apologize again for any inconvenience and delays the customer may have experienced with this case Thank you

Complaint: [redacted] I am rejecting this response because:Samsung from the get go have not been honestLast year I called samsung and told them my unit was leaking from the door they told me it was out of warrentyI had a repairman for another appliance he looked at my dishwasher and said its has a year to lifetime warrentyI Looked at my warrenty page in there appliance Manuel IT STATES lifetime warrenty on the door or drum IT WILL BE REPLACED WITH SAME MODEL OR BETTERThere own tech told me they where going to replace this dishwasher and gave me a code to replace it.The first unit I bought was a couple of hundred dollars.That unit I purchased failed after a couple of months.Samsung gave Loews a credit and I received a new dishwasherSo when samsung asked me for a receipt I said I did not remember what it cost samsung said the unit was the offered to prorate the unit from that priceI told them theyhave the original receipt they said the couldn't find itThey also said if receipt was less then four years I will get more money backI said it I called last year it would of been under the five years but that doesnt matter because the warrenty said it was a life time warrenty on the door seal and drum.also the store manager agreed and is also call samsung repAt this point I will litigate this case in Bergen county court to prove my point I believe I am right Regards, [redacted]

Complaint: [redacted] I am rejecting this response because:Staff member who I spoke with stated she would immediately send me an e-gift card to my emailNothing has been receivedOnce again, it seems as though Samsung has said something they have no intention of doing Regards, [redacted] ***

I am rejecting this response because: you have yet to fix my problem

Samsung has contacted the customer regarding their WasherThe parts are in transit and the customer is scheduled for repair on 7/under transaction # [redacted] We apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday and refer to case [redacted] Thank you

Samsung has reviewed the concerns of Mrs [redacted] regarding her rebate The rebate check was issued on 12/22/ Please allow mailing 7-business days for delivery as check is coming via regular mail We apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at [redacted] - [redacted] between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Complaint: [redacted] I am rejecting this response because: samsung made the phone no matter where is was bought fromWhy wont samsung even let me get it repaired at samsung in the US? Please tell me where it is from and where I can get it repaired Regards, [redacted]

Complaint: [redacted] I am rejecting this response because:Samsung still has not offered to pay 100% of the costs to fix my tvThis TV is not a quality product, as it has broke after a year and few months of use Regards, [redacted] ***

Samsung has reviewed Mr [redacted] claim in regards to returning his Sphone Our system shows an E-Commerce agent emailed Mr [redacted] to inform him that the Returns Depthas sent him a shipping label via email to be able to return the device The agent also advised Mr [redacted] not to open the email unless he was ready to print it because it will expire if it is opened and then closedWe apologize for any inconveniences and delays the customer may have experienced with this case Thank you

Complaint: [redacted] I am rejecting this response because: it is now July 5th and upon contacting [redacted] in San Jose today before receiving this response from Revdex.com, we were told that *** had to research the case and get back to usWhy Samsung representatives have refused to do the correct thing and communicate WITH US as to what is going on with our issue, can only be described as “criminal”The “approval” for an exchange was given on May and we purchased another range on June For Samsung to say that an “approval” was given to the retailer on June 27th shows that Samsung uses lies and deceit in dealing with customers’ issues and in responding to the Revdex.comIf the Revdex.com looks at previous correspondence (6/17/17), they will see that Samsung stated in response to the Revdex.com email sent to them, that the exchange had been released to *** on 5/31/As you can see Samsung corporation doesn’t care to whom they lie toTO NOW SAY THAT IT IS OUT OF SAMSUNG’S HANDS and WE NOW NEED TO COMMUNICATE WITH THE RETAILER, IS TRULY EGREGIOUS! Again saying that they are sorry for our inconvenience, while still screwing us, is not acceptable nor is it any where near what good or in this case, fair, customer service should beAt this time we are contemplating what legal action we have against Samsung and whether or not a class action suit is in order, for we believe we are probably one of many who have suffered at the hands of SamsungA public warning should be made about Samsung’s unethical and unprofessional business practicesWe have contacted the FTC and will be notifying our state Attorney General Regards, [redacted] ***

Upon further review of Ms [redacted] claim, our system shows the agent handling the claim attempted to contact her again by phone but still have been unsuccessful in reaching her The agent left Ms*** another voice message today 7/28/advising her that Samsung’s warranty is a service based Regrettably, no additional accommodations can be provided for this claim We apologize for any inconveniences and delays the customer may have experienced with this case Thank you

Upon further review of the customer’s file, we have contacted Prizelogic regarding their concernsAs per Prizelogic, the terms and conditions state that in order to receive the S2, a qualifying purchase at a qualifying location must be madeUnfortunately, PrizeLogic cannot grant an exceptionWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday Thank you

Samsung has contacted the customer to address their concerns regarding their Samsung DryerBased off of our customer service records we show that the unit’s limited manufacturer’s warranty expired in 02/In an effort to resolve this complaint, we have offered the customer a one-time part(s) coverage leaving her responsible for any trip/labor feesThe customer asked how much labor is going to be and we advised that the assigned service center has a flat rate of $We asked the customer if they would like to proceed with service and at this time we are currently waiting for a reply back from the customerWe will continue to monitor this caseWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

I would like the record to reflect that this is not what I was wanting, however because my washing machine was damaged during the recall process, I have no choice but to accept the "repair"Again the "repair" was the fault of Samsung due to the recall by SamsungMy original complaint was about this very issueNot happy but what can I doNothing apparently.[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

Complaint: [redacted] I am rejecting this response because:Samsung promised the trade in $rebate for transaction # [redacted] is still missing Regards, [redacted]

Samsung has reviewed MrRamsey’s claim in regards to his washer The agent handling his claim spoke with him on 3/08/and explained that his file complaint states that the dryer was repair multiple times however, Samsung was unable to find any records to support that claimMr [redacted] stated that he contacted BBY about the dryer issues and they are going to exchange the dryer for him but he still has a few issue with the washer He was not at home to obtain the model/serial number to provide to the agent to proceed with the claim at this timeThe agent advised Mr [redacted] to contact them back once he has the model/serial number for the washer and Samsung would be happy to have a service technician evaluate the issue Mr [redacted] understood/accepted that he needs to provide additional information We apologize for any inconveniences and delays the customer may have experienced with this case Thank you

Complaint: [redacted] I am rejecting this response because: Samsung has no regard for human life it appearsThis product was sent back repaired after I sent it to them a second time! The phone overheated the first time I plugged it to chargeSamsung is selling a dangerous product and should be held accountable for their negligence! I no longer in possession of the phoneI am glad to say that [redacted] made it right by replacing this deadly deviceSamsung never attempted to do anything but what they did which was nothingI used the so called repaired phone for over a week and it continued to get extremely hot! I was hospitalized so I had no other means to use til I got outI sent it back but not before getting clear witness accounts of how hot it was still gettingThere should be some type of class action settlement against themI'm done with their product! Regards, [redacted] ***

Samsung has contacted Mrs [redacted] regarding her concerns with her device Mrs [redacted] has been set up for in warranty service and will be receiving an email with the free shipping label along with packaging/shipping instructions (please follow the instructions accordingly) When shipping the unit out for service be sure to remove the following: Sim card, Sim card tray, and the SD card if applicableFor further questions or concerns please feel free to contact us at ###-###-#### and provide service ticket# [redacted] We apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to claim# [redacted] Thank you

Complaint: [redacted] I am rejecting this response because: First you put the wrong number in your response and the number provided is not SamsungFinally go back and forth after being told I am getting a refund, now they won't give me a refund and want to send out another personSo the last person you sent to my house refused to follow your information about calling samsung when he was unable to repair the washerYou won't resolve my issue LaShanda who I have been dealing with and lied about getting me approved for the refund proceeds to give me an attitude on the phone and lie more about how she never said she would get me a refundShe put in for a repair man to come to my house, that repair man refused to follow what I was told would be the process and then she happens to miss my email for an entire month never reaching back out to meAdd in her nasty attitude it's clear Samsung does not care one bit about customers Regards, [redacted]

Samsung has contacted the customer regarding their televisionThe customer is being set up for repair under transaction # [redacted] We apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you