Samsung Electronics America

Samsung customer service is horribleThe system doesn't seem to be properly connectedI had a different person's name linked to my email and my service request is not reflected on my account but shown to already be logged when I try to make anotherCalling their hotline is impossibleThe recall number immediately disconnects you due to high call volume, and the general number can't seem to do anything for products relating to the recall asking you to go to the website, which DOESN'T WORK My product (washer) is < months oldI've had different reps tell me different things, I've called them separate times at this point, wasting ~hrs to get absolutely nowhere and a different answer each timeNeed the right tracking number (after talking to different reps), just wait for the call for the fix, to we can't do anything at this service center, go to the website - since it doesn't work, wait for it to be fixed at some pointMy washer doesn't drain and I found that it's also under recall, I can't even get a fix moving along and they are not being helpful or knowledgeable at allI don't have faith in their effort to fix problems

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Indeed a shipping label was created day after I filed the complaint (I assume this was done due to my complaint), and the TV is scheduled to be picked up on 12/I hope Samsung will replace the TV with a non-defective unit within a reasonable time frameIf not, I will file a separate complaint if this is not the case

Samsung has contacted the customer regarding their refrigeratorA Samsung representative has informed the customer the refund has been processed and should receive the funds next weekWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Upon further review of the customer’s file, the customer has been set up for an exchange under transaction # [redacted] We apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Samsung has reviewed Mr [redacted] complaint in regards to his television Our system shows the agent who handled the claim made several attempts to contact Mr*** by phone but have been unsuccessful in reaching him The agent left voice messages for Mr [redacted] advising him that the unit was deemed physically damaged The agent explained that physical/concealed damage is not covered under Samsung’s warranty and any repair to the unit would be at his expense The agent also advised Mr*** of this information as well via email Regrettably, due to the physical/concealed damage to the unit, no accommodations made for this claim Thank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case

Upon further review of the customer’s file, the Samsung representative last contact with the customer was on 8/informing the customer that [redacted] requires the customer to obtain the purchase receipt in personWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Samsung has contacted the customer to address their concerns regarding their Samsung dryerWe have advised to the customer that we would assign her to a assigned service center and make sure that they contact herWe asked for the customer to contact us if she has not been contacted by the centerWe also asked for her to send in a copy of her purchase receipt so we may add it to her fileWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Samsung has attempted to contact the customer regarding their washerUnfortunately, we have not received a response from the customerPlease have the customer contact us at [redacted] so we may assistWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Samsung has reviewed Mrs [redacted] claim in regards to compensation for lost food The agent handling her claim contacted her on 3/16/to inform her that after reviewing the food list, Samsung would be able to proceed with the request The total compensation amount is $188.30; reference Txt # [redacted] Mrs [redacted] accepted the offer and the agent advised her to allow 7-days for the full process to be completed The agent also verified/confirmed Mrs [redacted] email address so they could email her the Txt # [redacted] associated with the food compensation We apologize for any inconveniences and delays the customer may have experienced with this case Thank you

Again, we do apologize for the trouble you have encountered and will review the call history to ensure the agents did take the appropriate actions while handling your call in order take corrective actions where/if needed.However, to resolve matters in relation to you phone Samsung can only offer repair If you wish to ship the phone for repair please contact Samsung Customer Support at [redacted] Thank youSamsung

Samsung has contacted Mrs [redacted] regarding her concerns with her television The refund has been submitted and approved under transaction number [redacted] The pickup process has been explained to Mrs*** We apologize for any inconveniences and delays the customer may have experienced with this caseThank you

Samsung has contacted the customer to address their concerns regarding their Samsung refrigeratorWe have agreed to reimburse the customer for the charged diagnosis feeThe customer should receive their refund in approximately 3-business daysWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Samsung has reviewed Mr*** complaint in regards to his $Google Play credits already being redeemed The Promotions Team has advised that a replacement code was processed on 10/11/and sent to him via email Please have Mr [redacted] check his email for the replacement code Thank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case

Upon receipt of Mr [redacted] ’s Revdex.com rebuttal, we reviewed the customer’s file and request an additional timeAs an accommodation, we have offered the customer an exchangeMr [redacted] accepted our offer and advised that our exchange department will reach out to him shortly to complete the processWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Complaint: [redacted] I am rejecting this response because:no refund was ever receivedthis has been going on for monthsMy wife has been waiting for a tablet since ChristmasThis is the worst customer service I have ever experienced form any company Regards, [redacted]

Samsung has contacted the customer regarding their washerThe customer has been provided the link to the TLW repair portal face="Calibri"> We apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Samsung has contacted the customer regarding their concerns with their dishwasher Samsung will be covering the parts for the repairMs [redacted] stated she is scheduled for Wednesday and contact the agent that is assisting herWe will await her reply We apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case# [redacted] Thank you

Samsung has contacted the customer to address their concerns regarding their Samsung dryerWe have advised to the customer that we would assign her to a assigned service center and make sure that they contact herWe asked for the customer to contact us if she has not been contacted by the center We also asked for her to send in a copy of her purchase receipt so we may add it to her fileWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

I am rejecting this response because:You can close the complain, but you should know that Samsung did not "push through" anything They gave Best Buy the wrong RA number, and were no help getting this issue resolved It was Best Buy who pushed through the refund/exchange And Best Buy told me that Samsung often gives out wrong RA numbers.I did not purchase another Samsung TV, I went with a different brand Samsung has done nothing to say sorry, or apoligize for the TV not working properly for months.Thank you for your time ***

Upon further review of the customer’s file, the customer has agreed to proceed with the rebate option and we are setting the customer up for service repair for her dryerWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you